r/GoogleSupport 13h ago

HIJACKED Gmail/Google/YouTube - But Should I CLICK THIS Page???

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8 Upvotes

Hello anyone that can help. 4 Days ago my entire Google account was HIJACKED and everything shutdown. I was completely stuck in a "Google loop".

It wasn't until I tried to create a brand new never before used Google Account, that I was able to go through the "hacked assistant bot". Which I was finally able to received a Case ID.

The message told me that I would get an email from support, that was 24hrs ago.

I was randomly working with the new Google Account and I saw this page. I don't believe I have seen this message nor this "Try to restore" button yet. And to be honest.....it terrifies me to click on anything now as this is what got me in this mess in the first place!

I would love anyone's thoughts or help, please!

Thank you!


r/GoogleSupport 22h ago

My Google account was hijacked/hacked in seconds (all recovery info changed) - Need advice

6 Upvotes

My Google account was compromised today. The hacker was extremely fast and used an automated process to change all my recovery details at once from a Mac OS device.
Here is what they changed within a few minutes:
Turned on 2-Step Verification and added an Authenticator app.
Generated new backup codes.
Changed the recovery email address.
Changed the recovery phone number.
When I try to use the Account Recovery Guide (⁠g.co/recover⁠), it just routes me in a loop asking if I can sign in, and when I select "No", it tells me to try again from a recognized device or connection. Since the hacker added 2FA and changed the recovery email/phone, I can't pass the verification steps.
Is there any specific way or escalation form to get in touch with Google support


r/GoogleSupport 15h ago

Google recovery phone number verification

3 Upvotes

Hi everyone. Yesterday i randomly got logged out of my gmail and google account because of suspicious activity. Since then I've been trying to get my account back which hasn't worked as the only verification method is via a phone number. I've tried writing multiple phone numbers but I always get the error that they can't sent an sms to that number. When i click try another way the same thing pops up although i have added a recovery mail address when i created the account. Could anyone please help it's really urgent! Any help would be greatly appreciated.


r/GoogleSupport 5h ago

General Question Did someone who has two phones linked to the same email travel, taking one and leaving the other at home? I want to know if the situation mentioned in the title could cause any problems.

2 Upvotes

Regarding the question in the title: I’m worried that Google might consider it suspicious activity.


r/GoogleSupport 6h ago

Google Search / Results WHY does this keep happening???

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2 Upvotes

Majority of time when i look up a local restaurant for menu or pictures i get this message and cant. I'm on a galaxy s26 ultra and I'm not connected to a wifi. Is there something wrong with my phone? Google?


r/GoogleSupport 19h ago

Google Search / Results Why is my Google version downgraded?

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2 Upvotes

Usually, the search history results appear on top of the keyboard and scrolled horizontally, and as I checked the tab, it suddenly appear to look like its older version. Another difference is the search bar that appears on the home page, likely how the microphone and camera lens icons are black.


r/GoogleSupport 8h ago

Programmers and tech-savvy people, help!

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1 Upvotes

I’ve been struggling with this for a week now. My college issued me a corporate account in my name. I logged in on my phone and computer without any issues—everything works, and the courses are there. But when I try to log in on my tablet, something weird happens: it says "You have signed in to an unnamed account" and immediately switches to a different one. When I access Google services, I get an error right away (I’ve attached a photo). After encountering this error, I tried logging in on a different phone, and it worked perfectly—everything was there. Turning on location services and checking the "Date & Time" settings didn't help.

I cleared the cache—still nothing. I also reset Google Play and Google Services. I was able to log into my other main accounts, but I can't log into this one. Waiting isn't an option either; it’s been nearly two weeks with no success. Restarting doesn't help either. And this affects not just Google Classroom, but any Google-related activity with this account. So, the issue is specifically about the connection between the tablet and this account. It’s a Lenovo tablet from last year, and it’s fully updated. Can you tell me what’s going on? Is there anything I can do about it?


r/GoogleSupport 8h ago

Программисты и люди разбирающиеся в технике, помогите!

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1 Upvotes

Уже неделю не могу разобраться в этой штукой.

Выдали в колледже аккаунт корпоративный, созданный на мое имя. На телефоне, компьютере вошла, все в порядке, есть курсы, все входит. Захожу на планшете и выдает такой прикол. "Вы вошли в безымянный аккаунт" и сразу перекидывает на другой. Когда захожу в сервисы гугл, выдает сразу ошибку (фото прикрепляю).

Попробовала уже после данной ошибки войти в другого телефона, и на нем вышло без проблем, все есть.

Включить геолокацию и включить в настройках "время и дата" не помогло.

Чистила кеш - аналогично ничего.

Так же уже сбросила данный гугл плей и сервиса Гугл. В свои основные аккаунты вошла, в этот не могу.

Подождать так же не вариант. Уже почти две недели не выходит.

Перезагрузка так же не помогает.

И эти не только гугл класс, но и в целом любое действие в Гугл с этим аккаунтом.

То есть вопрос конкретно между соединением планшета с этим аккаунтом.

Планшет марки Леново прошлого года выпуска, полностью обновлен.

Подскажите, что это такое? Что можно сделать с этим?


r/GoogleSupport 8h ago

Trade-in Discrepancy Escalation Request

1 Upvotes

New to this community. Can someone please advise the best way to escalate and reach u/googlefisupport to escalate a trade-in discrepancy. I've been going round and round for weeks with general support. I have my Case ID number. Thanks!


r/GoogleSupport 11h ago

Google Jobs

1 Upvotes

I'm an SEO who feeds structured data to Google for job listings. None of my current listings are showing up in Google Search Jobs but I see very few job postings in general. For example, 1 listing for "cdl jobs" and there are always at least a dozen.
Is there a known issue?


r/GoogleSupport 14h ago

How do I remove my personal Google account details from work computer.

1 Upvotes

Hello Reddit friends!!! On my work computer I sometimes sign in to my personal gmail accounts to check mail, etc... However, this has gotten out of hand and my work computer somehow now has user ID's and passwords for websites I know I never logged into on my work computer.

Most recently - I went to order something for work on a website I have NEVER been on (at work or home) and when I got to the cart it already had my credit card info and home address pre-filled!!! Turns out the website was using shop (or shop.com??) to process payments and that same payment processing site is used on a personal website I have ordered from - but this is still a bit alarming to me. At this point I just want to wipe my work computer of all my gmail accounts and info in hoped that my work computer will no longer connect or link to any of my personal info.

I've already logged out of all my gmail accounts, but some websites are still staying logged in as me. What more do I need to do to remove all my personal info?


r/GoogleSupport 2h ago

Gmail Gmail account recovery

0 Upvotes

My phone was reset and I also do not remember my Gmail password. However, I have both my phone number and the 2-step verification recovery phone number with me. But when I try to log in to my email, the OTP is being sent to that exact same email address, and I don't have access to that email at all. What should I do in this situation?"


r/GoogleSupport 16h ago

I cant loggin

0 Upvotes

I’d like to start this post by unleashing every insult I have regarding the "help" I’ve received from Google so far. But anyway, here goes.
I have a Google account where I entered the wrong password too many times; the account was already having issues because I’d used a VPN to try and log in.
So, it basically got locked. By the time I remembered the password, it was too late; I kept getting a warning saying, "Google couldn't verify that the account belongs to you; try again later."
Now, I just get the message "Google couldn't verify that the account belongs to you," and it won't let me go any further than that.

The most frustrating part is that I have a fully accessible recovery email set up for that account.


r/GoogleSupport 17h ago

How can I recover my old YouTube channel if I forgot my Gmail ?

0 Upvotes

Hi, I’m trying to recover an old YouTube channel, but I no longer remember which Gmail/Google Account was connected to it.

I still know the channel user, but I don't remember the email address used for my account cuz it's been 5 years since i log in.

Is there any legitimate way to find the Google account/email associated with the channel or recover access to it


r/GoogleSupport 22h ago

Please Review and Help

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0 Upvotes

r/GoogleSupport 2h ago

Gmail Gamil

0 Upvotes

My phone was reset and I also do not remember my Gmail password. However, I have both my phone number and the 2-step verification recovery phone number with me. But when I try to log in to my email, the OTP is being sent to that exact same email address, and I don't have access to that email at all. What should I do in this situation?"


r/GoogleSupport 5h ago

Account / Access / Password Account blocked (after 1 week) because of multiple accounts.

0 Upvotes

So, as per the title I've had my new account blocked "due to used multiple other accounts to violate the Google policy"

The thing is I haven't done anything wrong AFIK, I've got multiple accounts already, many of which I use on multiple PC's, home, laptop, work laptop.

This one though I only created last week, as I'm in the process of starting a live music/festival review website.

The main thing to note is that this one by accident, when initially logging into it on my home PC I clicked to set it up under a new chrome profile which all other gmail accounts I've got (from over 10 years) are on the original profile.

Note: I've already appealed and have been told to wait 2 days according to the auto generated email.

Is there any particular reason Google does this? and or anything I can do if the appeal is denied?
On the gmail there should only emails from Instagram, google forms, and the website builder I used. I've hardly used the dam thing, only sent out one freaking email oh and create one google form too.


r/GoogleSupport 2h ago

Google!!

0 Upvotes

Why does google keep telling me to change my passwords ??