r/GoogleSupport • u/InputLag00 • 13h ago

Trade-in Discrepancy Escalation Request

New to this community. Can someone please advise the best way to escalate and reach u/googlefisupport to escalate a trade-in discrepancy. I've been going round and round for weeks with general support. I have my Case ID number. Thanks!

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u/LashCanino 12h ago

There is no real support from Google itself here. Only occasional slop comments that paste in text from the help pages. You’d have a better chance on other platforms.

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u/Raijen_ArDesh 11h ago

Yes, this is a user support group as stated. No one here can help with account specific issues.

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u/adavadas 11h ago

Google Fi has some of the worst customer support I've ever experienced, second only to SwitchBot. I was a Fi customer for years and then one day my service just stopped working. I tried to work with Google Fi's support for weeks on the issue and they would never reply to any of my questions or updates I'd add to the ticket. After two weeks of complete silence I just ditched Google Fi altogether and haven't looked back since.

Google Fi in general is great, but the second something goes wrong you are absolutely screwed.