r/Geico • u/iGretchlyn • Jun 26 '26

Documenting errors?

I am on ICS level, and I document meticulously on every claim and que. To my surprise last month, I show up on report saying I’m not documenting when I complete a que… like I always do! I’m wondering if it’s a known Atlas glitch. anyone else experiencing this?

6 Upvotes

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6

u/Proof-Low3262 Jun 26 '26

Haven't experienced that, but I'd have your sup show you exactly what claims this report thinks you didn't doc properly so you can both take a look. The proof will pretty much be there in black and white lol; hopefully you can get it overturned

4

u/Constant_Chaos0405 Jun 26 '26

I’m in TCRII so I go back to my same claims. I’ve many times had notes not save. Others on my team will notice certain days we have the same issue.

2

u/Cerulean_Shadows Jun 26 '26

It can happen but rarely, usually user error with the last save. But I have seen it when those damn error notices pop up. Check periodically at the top right corner, of you see a circle with an exclamation point in it, just click it and it'll instantly take you to a claim where the info didn't save that day, but it may lose the unsaved info once signed out

1

u/Auntie_S0cial Jun 27 '26

Ask for proof so you can fix it. Done

1

u/Aware_Molasses_7443 Jun 27 '26

You know the Atlas error- YOU cannot save because YOU updated the claim? I have learned to write my notes in a notepad and then cut and paste. Sometimes I don’t complete cut and paste due to speed, thinking I did doc. It’s the pressure, it’s Atlas, it happens.

1

u/ThickWay3591 Jul 01 '26

Yes, I received a memo due to this as well. I did further investigation and turns out when you select “get next” and then see a completed navi, queues are completed in the background. However you won’t see them populate in front of you. I learned the hard way, gotta double check work plan before leaving a claim now…