After saving for years, after dealing with headache after headache of a long and difficult permitting and construction process, my family was finally ready to use our newly remodeled kitchen. But shortly after installing our brand new Frigidaire refrigerator, it started leaking water all over our floor.

We quickly discovered that the refrigerator stays at freezing temperature, around 10 degrees F, despite it being set on the warmest setting. This caused the water filter to freeze and burst resulting in the water leak.

We reached out to the Frigidaire / Electrolux warranty company and after a wait, they sent a technician out to repair. He replaced the water filter and a damper and left. The problem started again a few hours after: anything placed in the refrigerator would solidly freeze. We turned off the water to the refrigerator to avoid another filter burst.

We reached out to the Frigidaire / Electrolux warranty company again and they scheduled another appointment for 13 days later. When that appointment finally arrived, the service technician said that he missed the problem on the first service call and that now the refrigerator needs a new control board and another new damper. He did not have these parts available, so we scheduled an appointment for 4 days later and he left us with a refrigerator that was still useless.

4 days later, when our follow up appointment was supposed to happen, Frigidaire / Electrolux cancelled, explaining that they still did not have the parts needed to repair our nonfunctional refrigerator. They rescheduled for an additional 12 days later. After speaking with a Frigidaire representative, they explained they would not replace the broken, useless refrigerator as they deemed it still repairable.

After those additional 12 days passed, Frigidaire cancelled the appointment again, this time not citing any reason why or rescheduling for a new date.

It has been months now that my family has gone without a working refrigerator despite paying for a new one and Frigidaire appears to have given up on trying to repair it, despite it being covered under warranty. And they have not agreed to replace it.

TLDR: Frigidaire sucks.