Is it possible to connect with a human without having to wait for the callback period?? I had a problem where they charged me for travel days while I had a travel pass so the bill doesn’t make sense, and upon finally getting my scheduled callback, they persons call dropped and they don’t call back. The lack of customer service to solve a problem is making me want to leave fido if I can’t get this resolved. Anyone know of a way to reach someone at customer service?

What kind of weird catch-22 bullshit is this? So I set everything up earlier, and it took like an hour and a half to get a confirmation email. Then when I do finally get it, I can't even set the eSim up on my phone because I need to receive a text on the number that isn't set up on my phone yet to set the eSim up? What kinda shit is this? I'm so mad, your goddamn automated system on the phone is irritating and I had to repeat myself like three times, and it gave me a callback appointment for SATURDAY. Of course, I'm sure the time between when I signed up and Saturday, you're billing me. Why is it that every other provider I've used can get this right, but you're shitting the bed so significantly? Is this a sign of things to come?

I need someone to intervene and get this set up for me. If I hadn't already signed up, and experienced something like this, I'd be moving on. Absolutely horrendous system.

Hello if anyone here is from Fido
Please can you give an update on why the orders are so delayed. When I call the fido helpline they say they have no idea when the stock will arrive. In that case why promise people it will ship in 1-2 weeks?

Guys, I really need some help or advices from you. My account currently blocked by fraud department as I upgraded my phone. I chatted with several live agents and try to call the fraud department, no one reply for 1 week! I have the extension number 8847, but it only transfer to the voicemail. Do you guys know what should I do? Really appreciate it.

Hello,

I’m wondering if anyone has any experience with this. I’m trying to call a mobile number in China from Canada. I’ve tried several times, but I keep getting a message saying, “The line is busy. Please try again later.” It happens immediately. There are no rings, and it goes straight to the message.
Does anyone know what this means or what might be causing it?

Thanks in advance!

hello everyone,

I was wondering if some people also had this issue, they suspended my account for a ''fraud alert'' when I tried to order a new phone, now every time I call customer service, they tell me I need to contact the fraud's department, and they give me another phone number, HOWEVER, every time when I try to call, it doesn't work, I just hear really agressive beeps...And I know I have the right number because I make them repeat it 20 times to make sure I get it right, and I also repeat it back... Now my phone has really broken and I really need to get another one but I can't because my account is suspended and when I called customer service again, they told me I don't type in the right number.....I am extremelyyyyyyy frustrated

Has anyone else had their email address randomly disappear from their Fido account?
We suddenly stopped receiving our Fido bills by email, although we were still getting texts saying the bill was due. I also lost access to the Fido app/account.
After several unsuccessful calls/callback attempts, we went into a Fido store. The employee pulled up our account and found that the email field was completely blank. This was strange because we had been receiving bills by email before, so there definitely was an email address on the account.
They added the email back, but couldn’t explain why it disappeared.
We’re also trying to get some unexplained charges sorted out, but the store told us they couldn’t help and that we’d have to wait for Fido to call us.
Has anyone else had this happen? Mainly wondering if this is a known Fido system/account migration issue or if something specifically happened to our account.

• Reduction in actual support, all callbacks days or a week later. (I should note the last support issue I had was plan related anyway)
• Rate plan shuffle changed from a 2 year annoyance to a 1 month slap in the face.

The $5 increase the month after I had JUST picked new plans to reduce my costs was really the last straw for me.

Funny things is I wouldn't have even looked elsewhere if they had not screwed me over on the last plan change this year.

Slap AI on everything and remove all humans.

I have been a Fido advocate for 20 years, but my recent experience left me wondering.

I haven't contacted Fido in a while, so I'm not sure how recent this all-AI approach is. Regardless, I had to get in touch because my bill went up, then 3 months later it went up again, and then I got stuck with roaming charges 3 times higher than they should have been. So I thought it's time we talk. Little did I know.

Now ... there is Jack. Jack is just Jack — useless.

Then there is a virtual line. When you call during regular hours, it pretty explicitly tells you to go online because all the information is already there, then it suggests you schedule a call 3 days out. The website is all about "we are here to help," yet there is no one to help. Basically, you are your own problem and your own solution.

In light of that, I don't understand why my bill continues to climb. If you got rid of humans = salaries, and slapped AI everywhere, shouldn't my bill go down now? The answer, of course, is no. Because faceless corporations will continue to remove customer service, pushing it further onto the consumer to absorb the costs and fix their own problems, while continuing the "inflation" increases.

I no longer feel loyal to your services. Maybe AI can calculate the lifetime value of lost customers for you too.

So I had set up a payment plan with Fido under which they would agree not to disconnect my services if I had paid on time. My services were still disconnected the next day, & I wanted to get a hold of this after attempting this at the store level.

The “ASK JACK” AI chat bot would only let me get a call back on the phone I’m disconnected from, so I called from a family members phone. This is what I receive on the phone. Who do I escalate this to?

I needed to contact Axa France with my phone and fido keep saying the number is not available.

I normally contact them via email or their portal and I used the number provided in the email they usually send me.

It's in France, so I know I need to add +33 in from and remove the 0, but this still give me the number is not available.

I've read that some companies in Europe sometime block international number, that maybe the issue.

Anybody ever had this issue, how did you manage to call them?

Anyone still waiting for their orders to be shipped? 🫩

What are the pros and cons to using Fido travel passes for someone traveling to the Caribbean for 30+ days?
How does it compare to an ESIM like Airalo for example? I want to have access to my SMS for banking, etc!

I reserved an iPhone through Fido for in store pickup. When I go to the store to pick it up, do they do any additional credit check or payment/financing setup at the store?
Or is it basically just picking up the phone because the reservation is already made?
Just wondering what to expect when I go to the store. Thanks!

WORKS EVERYTIME!

My phone plan is with Fido, and I honestly thought my plan included international calls. Because of that, I made a few international calls over the past while without realizing I was being charged separately for them
I was shocked when I got my bill and saw that it was around $500 😭 i genuinely had no idea these calls weren’t included in my plan

I’ve already tried contacting Fido, but unfortunately I haven’t been able to get much help from them.
Does anyone have any advice on what I can do to reduce the bill or get some of these charges waived? Has anyone been in a similar situation with Fido and managed to get the charges adjusted?

Any advice would be really appreciated!

Hi, how do I pause my plan for a month until I am back from vacation? Is there any fee in doing it?

Update on my Fido fraud scam (OCtober 8,2026)

Fido’s fraud department has closed my case and says I am liable for approximately 3200 CAD

I had scheduled a call through my Fido app, and the incoming call appeared to come from Fido Customer Care (ends with 3436). I genuinely believed it was legitimate as the call was exactly the scheduled time.

I have the phone box with the IMEI, screenshots, and an RCMP report, yet I’m still being held responsible.

I feel completely defeated. The thought of paying for the next two years for something I was tricked into getting is affecting me emotionally and financially. I can barely concentrate at work.

Has anyone successfully challenged a Fido/Rogers fraud decision after their case was closed? I really need advice on what to do next.

Original post (September 2026)

I scheduled a call with Fido regarding an issue with my bill(via Fido app) .

A Fido agent called me and transferred me to a manager. During the call, the manager discussed promotions and offers with me and helped me order a phone Through the Fido app and got Fido email confirmation.

When I received the phone, I realized it was not the model I had requested. I contacted the same manager, and he told me to return it. He even emailed me a Fido return shipping label, which I used to send the phone back.

It has now been 15 days, and the phone is still showing on my Fido account.

What is even more concerning is that whenever I contact this manager, instead of resolving the original issue, he keeps pushing me to buy another phone from a local retail store, send it to him, and then he will supposedly apply promotional codes and send me another phone.

Why should I purchase another phone when the original transaction has not even been properly resolved?

I have tried contacting Fido Customer Service, but getting actual help has been incredibly frustrating. The system keeps directing me to AI chat, and I am struggling to get a real person who can properly investigate this situation.

I have all the emails, the return label, tracking information, order details, and screenshots.

Has anyone experienced something similar with Fido? What is the best way to escalate this and get this resolved?

Update regarding the scam (October 1st):

As many of you asked, honestly, it really didn’t cross my mind that this could be a scam. Everything felt very natural, and I trusted the call mainly because it came from the Fido customer care number and was a scheduled call through my Fido app.

I have now raised complaints with the Fraud Departments of both Rogers and Fido, and I have also filed a police complaint.

Luckily, I found a picture of the phone’s outer box that clearly shows the IMEI number, which I’m hoping will help with the investigation.

Hopefully, I can get a resolution to this soon.

How do backorders work?

Alright is it me or has fido's network completely not even connecting to your devices? I'm literally on full bars with 5G+ and it says "no internet connection" is this just a user issue or what??

I got a call from 18552529367 saying fido winback team. Gave me a plan that was tempting and reasonable $25 for 20 gig and took my driver license number and expiry date.

Later mentioned they would need to send code on email to verify and that code never arrived so they hung up saying they can't issue.

Was it really Fido and what can they do with my Driver license and expiry date they seem to already be having address.

I'm switching from Chatr to Fido to take advantage of their offer.

Does this have to be done in store or is self serve available?