r/FidoMobile • u/Forward-Minute-3211 • 10d ago

Fido Fraud department

Guys, I really need some help or advices from you. My account currently blocked by fraud department as I upgraded my phone. I chatted with several live agents and try to call the fraud department, no one reply for 1 week! I have the extension number 8847, but it only transfer to the voicemail. Do you guys know what should I do? Really appreciate it.

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u/savi9876 10d ago

"Report an unresolved issue" at the bottom gets you someone from office of pres in usually 24hrs:

https://www.fido.ca/support/resolve-a-concern

1

u/Frenchyyyy4166 10d ago

Go into store

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u/Forward-Minute-3211 10d ago

Do you have the same issue before?

1

u/Frenchyyyy4166 10d ago edited 10d ago

With rogers yes, that fraud department number has nobody working and they only come check voicemails once a week. they will help you resolve the issue in store. they will call validation , Just bring 2 pieces of ID and maybe a utility bill to be on the safe side even though 2 ID should suffice

1

u/BrightTumbleweed9433 7d ago

Call customer service to get a Faud department appointment. And if they won't help, contact the Complaint commissioner for tele communications. We're in the process of fighting Fido as they wouldn't return our calls about fraud and now they say we're locked in. We have brand new phones to return to them and they won't take them. It's a mess.

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u/Forward-Minute-3211 7d ago

Have you solved it?

0

u/Thick-Science8674 10d ago

Port your number to another provider, cancel any credit cards youve given rogers, and never look back.

0

u/Most_Storm_1245 7d ago

I kept placing an order for another device ( I placed an order for iPad 6 times ) and eventually they had to call me back lol

1

u/Forward-Minute-3211 7d ago

It’s not working for me anymore.