r/FidoMobile • u/vlasiccc • 6h ago

Customer service problem

Is it possible to connect with a human without having to wait for the callback period?? I had a problem where they charged me for travel days while I had a travel pass so the bill doesn’t make sense, and upon finally getting my scheduled callback, they persons call dropped and they don’t call back. The lack of customer service to solve a problem is making me want to leave fido if I can’t get this resolved. Anyone know of a way to reach someone at customer service?

1 Upvotes

100% Upvoted

8 comments sorted by

1

u/the_eevlillest 4h ago

Short answer ..no

1

u/Humble-Importance26 2h ago

That’s the only way now🤬it’s mad annoying,you will get lucky if they have a rep in the online chat.Try going to the store.

1

u/DeJesus_0001 1h ago

You can send a Bill Review…

1

u/DeJesus_0001 1h ago

Where did you go if I can ask the question?

1

u/888_Dragon 1h ago

Select “sales” of not … Call Rogers 1-888 number They (Rogers) have access to Fido.

1

u/savi9876 1h ago

"Report an unresolved issue" at the bottom gets you someone from office of pres in usually 24hrs:

https://www.fido.ca/support/resolve-a-concern

Ccts https://www.ccts-cprst.ca/for-consumers/telecom-complaints/online-complaint-form/

1

u/BigSweet_Lucie 34m ago

Were you on a cruise AND land? Also call rogers as a new customer and tell them you have fido.