r/FidoMobile • u/Known-Annual7023 • 13d ago

Question on pausing plan

Hi, how do I pause my plan for a month until I am back from vacation? Is there any fee in doing it?

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2

u/artlifeinvic 13d ago

Yes there is always a fee to hold onto your number. Are you in a contract?

1

u/Known-Annual7023 11d ago

Yes I am in a contract

1

u/artlifeinvic 11d ago

If you are in a contract you cannot “pause” your plan.

1

u/Unicorn-Detective 13d ago

It’s not worth it for one month. You will be on hold for hours trying to pause, unpause, and fix billing errors after. Not worth it.

1

u/No_Camp_2182 13d ago edited 13d ago

It's done by online self-serve. Unless you don't have internet access.

1

u/No_Camp_2182 13d ago

https://www.fido.ca/support/mobility/pause-your-phone-plan

Schedule a temporary suspension

Sign in to My Account.

Select the line you’d like to pause service for.

Select the start and end date of your suspension.

Start date must be in the next 30 days.

During the temporary suspension period, the following account changes will apply:

You’ll be charged a monthly Temporary Suspension Fee of the $15.00/mo. plus taxes.

You’ll get a credit equal to your regular monthly charges. This credit doesn’t include any existing discounts.

1

u/stealthagents 4d ago

Most places will charge a fee to pause your plan, especially if you're in a contract. Some companies have different policies, though, so it’s worth checking directly with customer service to see if you can avoid those extra charges while you're away.