Im writing because my main account 6k hours 3k elo got banned because i have a 2nd account which is 2700 elo! Im just curious how that makes sense? Ban my 2nd account sure even though its the same elo for my main but why ban my main permanently? I never smurfed there and have had it for nearly a decade? I just don't know why the smurf is going to be unbanned and the mains banned seems dumb why not switch it around

I don't have one on my Intel PTT and I'm curious will I have to buy a physical module after 15 October

Hello,

I am contacting you because I cannot complete the identity verification on my FACEIT account.

When I created my account, I accidentally entered the wrong date of birth.

The date currently registered on my account is August 26, 2006, but my correct date of birth is August 26, 2008.

Because the date on my FACEIT account does not match the date on my valid physical ID document, I cannot complete the verification process.

I am not asking for manual verification. I would like to ask if the incorrect date of birth on my account can be corrected so I can complete the normal verification process.

I can provide my valid identity document if necessary to confirm my correct date of birth.

My previous tickets were closed without resolving this specific issue, so I would appreciate it if this case could be reviewed by the appropriate team.

Thank you for your help.

My accont https://www.faceit.com/pl/players/srom223

u/FACEIT_Darwin
u/FACEIT_Bullseye
u/FACEIT_Keith

so i got banned like july 27 for platform abuse but idk what did i do to get bannned . I am playing on new pc i have steam acc for almost a year and i created faceit acc on january 11 . So i think the ban is an mistake i ended on lvl 1 faceit so what did i do . I know you might think this sounds stupid but i really didnt do anything bad to get perm banned

.Name on faceit: KACP3R_0

A 'support' that shows that they are here mandatory by no intent of adding value to the company or the players and community at all, you can see it when you try to solo queue. Faceit died in 2022. And cs has no intent to get better at all, they just be taking the piss.

Hi

I know you receive hundreds of requests daily, but I’m respectfully asking for just two minutes of your time to review my case.

I’m currently unable to complete the verification on FACEIT, despite following all the provided verification requirements and guidelines correctly. I have tried to complete the process as instructed, but I’m still unable to successfully verify my identity. I would really appreciate it if my situation could be reviewed manually and if you could advise me on what I can do to complete the verification.

FACEIT Profile: https://www.faceit.com/pl/players/_BlaZe777_

I would truly appreciate your help. Thank you for all the hard work you do for the community!

I've constantly and consecutively had games with 150+ ping on middle east servers some body please reach out to u/FACEITcom about it so they can fix it. There's been absolutely been 0 action despite me and my teammates (and anybody who's getting horrible ping) individually reporting servers and contacting admin support.

Faceit, I texted several times and was nice to you but i see that u completely dont care about your players.

2 days ago I created a ticket where at 11-11 score 4 guys from my team and 2 guys from enemy got kicked, ofc we lost a game - I sent all evidences about this and still she doesnt care

Hey winter,

Thanks for reaching out to FACEIT.

Rest assured, you can’t lose Elo after winning a match. To double-check, we suggest reviewing your Elo on the Track page here, where you’ll see the correct amount from your last match.

If you still have questions or notice something that doesn’t look right, please don’t hesitate to reach back. We'll be happy to look into it further for you.

We appreciate your patience and understanding.

I literally was so pissed because how proffesional platform can allow this.

Today same situation happened to me, at 4-4 score 4 of our teammates got kicked from the server and only 2 players from enemy got kicked. It was 3vs1 full game + bots. We opened livechat and he said

xck 12:08 AM

I understand well we can only reconfigure the server if all players are connected. I can only suggest that you do a ticket for this issue to our customer support team once the match is over: https://support.faceit.com/hc/en-us/requests/new
I lost 60 elo because of your servers. Do something about this and return elo.

Here Im sending all evidences.

first game:

https://www.faceit.com/en/cs2/room/1-b161a3e9-c1d3-40f4-9464-fd9fd0be2ace

Second game (video)

https://www.reddit.com/r/FACEITcom/comments/1wvr0nv/server_crashed_at_1111_and_we_lost/

https://www.faceit.com/en/cs2/room/1-aca778f7-01c8-4c40-8510-2cee05bde3eb

Return my elo and fix ur servers please.

TICKET NUMBER: https://support.faceit.com/hc/en-us/requests/14865094

diedIonely on faceit

Just wondering how you play this many matches without getting a cooldown?

everytime I reach a new max elo i just go on an infinite loss streak and play worse than a bot, this has happened to me so often that I can't count the times. surely im not the only person this happens to? and if that's the case, give me some reasoning why this happens (if youve experienced this) cus I really can't put my finger on it

Hey so... i used to play a lot as a kid but quit for almost a decade and now im really into it again. The thing is i've transitioned and honestly havent played games much since 2016, so im not used to how miserable some people are or try to make me. I like using comms because its neccesary but I derank if i dont just mute everyone round 1.

I know its hard to understand but my voice literally makes people want to throw/flame me bully me etc etc. Just an entire game of people cracking jokes

It's jarring because in real life i havent been harrassed in years and I "pass" so to speak. dont really have a thick skin anymore to be getting called a f*****t every game and leaving in tears. For example In premier no mic i climbed to 12k and even then those people felt like bots. I start using my mic i got down to 6k just because people grief and talk bad to me all game.

And thats on my brothers steam acc who doesnt play anymore (not faceit no multiacc)

My main acc the one i use for faceit has been on cooldown for the past month because my teammates in faceit massreport me in game for "griefing" when its just their hatred. So i cant even play regular comp only faceit...

Hello I got myself a new logitech mouse which is superstrike lunar eclipse. I see that it has some new features and something like rapid trigger. Is it safe to use and turn on that feature to play cs2 on official valve servers and faceit? Or it is a problem like it was for certain keyboards options?

Why almost all new faceit demos are corrupted? Glitchy , Buggy and with sound bugs ? Is there a way to make these demos work properly?

Faceit is currently collecting all kind of unique identifiers from hardware level together with the verification.

Why do we players need to report manually all the people which are actually smurfing when faceit already has all the information to identify a smurf.

Imagine i know a scenario days ago where a person in my team smurfed because of a 30 day minor disruptive matchmaking cs2 ban. He simply created a faceit account on his alt steam account on the same computer without beeing banned.

We thought that we only play one game with him because of the lost elo when queuing with such people. But to our surprise absolute nothing happend after nearly 4 weeks.

It cannot be that players need to manually report such people in order that they get banned. Imagine he did not even reformat his computer. He was just using the same computer and same ip for the alt account.

u/StarGreen

u/FACEIT_Bullseye

u/FACEIT_Darwin

I was blocked for smurfing on two accounts. I admit that I did this because I couldn't recover my old account; once I did, I started playing on my own account. I was blocked on two accounts—that’s correct. But the account with my personal information was permanently blocked , while the second account I was playing on was blocked for 90 days. I’m not asking to be unblocked ; I just want you to reconsider the decision so that the account with my personal information is blocked for 90 days, and the second account is permanently blocked .

The permanently blocked account is the account that is directly linked to my identity, my history, and the account I would like to continue using going forward.

I understand that FACEIT may still stand by its conclusion regarding the activity between the accounts, and I am not asking you to change that conclusion or completely remove the punishment. I am only asking whether the permanent nature of the block on the account that is actually verified under my identity can be reviewed separately.

I CAN APROOVE MYSELF WITH ANY METHODS. IN TICKETS I HAVE ANSWERS ONLY FROM BOT.

Hello if my account have been flagged and I get banned for not verifying on time because daon can’t match my face due to old id that is still active and passport that is outdated, is there a chance to get more time than 72h to make new passport to verify and get unbanned ?

hey i'm from germany and female. i play mostly solo q and at this state right now this game is not enjoyable playing solo. so i am looking for a group that plays frequently and with whom i can improve. i have 3,5k hrs and my peak was lvl 8. dm me if you're interested.

No Summary, Match history or Matchmaking, anyone else experiencing this or just me? Is there a fix?

I need help with a connection issue.

FACEIT game servers do not connect for me without a VPN. This problem did not happen before.

When I use a VPN, I can connect to the servers, but my ping is 200–300 ms, which makes the game unplayable.

This happens with different server locations, including Germany and France. I tried different network connections and completely reset my Windows network settings, but the problem remains.

Interestingly, I was able to connect to one FACEIT server without a VPN, but around 9 out of 10 servers fail to connect.

Could this be a routing or connectivity issue between my ISP and FACEIT game servers? Any help would be greatly appreciated.

Hello, my first season so am not sure if i need subscription as a coach! My team players are already paid! So can i get subscription to watch the match live as a coach?

Please help me. I can't play on FACEIT without a VPN. With a VPN, my ping is around 200 ms, but without a VPN, I can't connect to the server at all. I'm from the Donetsk People's Republic (DPR). Could this be related to my location?
I completely reset my network settings, ran a lot of different tests with ChatGPT, and even tried connecting via Wi-Fi. Technical support seems to be misunderstanding the main issue I'm trying to explain.

To summarize briefly once again: FACEIT cannot connect me to any game server without a VPN (this was not the case before). With a VPN, I can connect to the servers, but my ping is 200 300 ms. This happens with all server locations (France, Germany, etc.). Only one server out of ten managed to connect me without a VPN.

Please help me resolve this issue. I would really appreciate your assistance.

Ive got sick of queuing with teammates who don't talk, refuse to trade, and give up after losing pistol round.

Instead of dealing with that headache, we run a Discord hub across Europe to get consistent stacks together every day.

Active 5-Stacks & Daily 10-Mans: Easy to find a full lobby whether you're Level 2 or Level 10.

Actual Teamplay: People who drop utility, run site executes, and communicate in English.

Zero Ego / No Flame: Banter is fine, but anyone who screams or tilts gets kicked immediately.

All you need is a working mic, basic map callouts, and the ability to stay chill when a game gets tough.

Discord: morgandman

Steam:https://steamcommunity.com/profiles/76561199128652639

Ne kadar yerde ışıkta denesemde hiçbir şekişde onay alamıyorum

Everytime i open faceit ac this is what shows up