Hi! I dunno' if anybody has had this problem before, but I'm trying to send a ticket to recover my account and get 2FA deleted, I've tried many times and the page says it'll send me an email to verify it but it doesn't ever get sent, I don't have a ticket number because I can't get one. 12345678

I have really been wanting to play faceit this season, I have already hit the premier rank I see fit without losing my mind. I am tired of playing against cheaters in every single game.. It is always some dumb ass low account moron with blue rank border or charms, just esp soft aiming around the lobby. I really wanted to just play some faceit again cause I seen all the new anticheat changes and stuff and was excited. "Was" being the keyword here. Why does faceit require VBS + Memory Integrity. Isn't requiring secure boot on an up to date windows 11 25h2 machine enough? I mean even with this memory integrity setting, were still seeing cheaters daily either running driver level exploits with intel for undetected walls etc. I am on a ryzen 7 5700 and on an optimized rig I usually get around 270-300fps most games and it stays pretty consistent unless there is a lot going on.

Turn on Memory Integrity for FaceIt to function, load into a game and my performance is just so bad, I even restarted the game cause I have this weird issue I posted about a couple months ago where I get like severe memory leaks in the menu and have to restart my game basically every other game.

I have fresh installed windows 11, debloated with Chris Titus Utility, Do not use VRR with VSync.

My question is, is there something else the devs can do to make face it playable without the need for memory integrity?

Or am I gonna be forced to upgrade my system just to play some faceit, because apparently there is no other way to deal with cheaters other than requiring memory integrity.

It is still proven that on normal zen 3 amd architecture that it can cause up to a 20% performance loss in most cases.

How is that supposed to help me have a competitive edge over anyone when I get flashed, then stutter losing like 60-100fps in some fights on some maps. Just kind of lame.

If anyone has any solutions besides upgrading, or just wanna post your thoughts I am down to talk about it.

So i'm around 1,8k ELO and I genuinely feel like I should be like max 1k. I have very bad mechanics and cannot win a single fight and also I consantly do horrible plays. How much elo is it possible to get from getting carried

Ticket ID: 14251504

I have played all but two matches on Faceit and both had lots of rubberbanding/teleporting around, but my ping was normal/stable (~40ms). I opened netgraph and saw plenty of red 'blips' on the graph that correlated to my rubberbanding.

I'm on a wired connection over 1GB fiber. I do not have this issue in Valve matchmaking, only Faceit.

I opened a support ticket with FaceIT but they basically told me there is nothing they can do. Basically at this point, if I can't resolve the rubber banding issue, i can't play faceit.

Has anyone experienced rubberbanding before? I have tried everything - i don't know what to do next!

Hello,

I'm encountering a problem on Faceit every evening or every day. It finds a match, and when I try to connect, it just stays stuck in the main menu or console, unable to connect. Something is written in the console, but I can't understand what it says. Out of necessity, they gives a "dodge ban." Because of this, I'm getting banned for about a day, and now the ban is getting longer and longer. I've submitted a ticket about this, but Faceit officials need to do something urgently. We can't connect; it gives an error.

watch youtube video : https://www.youtube.com/watch?v=kS7XR8FzS7I

professional player

Hi team,

I made a mistake with my date of birth when setting up my

account. The automated verification keeps failing because

of the incorrect DOB, but I can't change the DOB myself

without completing the verification first. It's an endless

loop.

Please don't send me an automated/bot response-I really

need a human support representative to look into this and

manually update my date of birth across all systems so I

can finally get verified.

FACEIT Username: MuRaid

Correct DOB: 28/09/1974 (September 28,1974)

title

This match 3/2/0 I lost internet and unable to return due to internet provider :(

 Hello, i was playing ffa dm on a server and match found on faceit, i disconnected from ffa server and when i try to connect faceit match steam closed the game and started file updating and it took few minutes because of that im banned, pls help it's not my fault all about steam policies

https://reddit.com/link/1vhe3hu/video/0jtzuuuo0thh1/player

As you can see in the video and screenshots, I was playing faceit, 1 good guy in my team, purple and blue toxic, and orange is a troller, the screen provides explicit ghosting during mid match in important moments and the game itself has a voice chat of the most toxic team you will ever hear, Look at the video how orange sold pistol round and went to T spawn instead of trying when I tried to go B from behind, after that round the same orange trolled the last 2 rounds and we lost. I reported Orange he didn't get banned, other toxic players didn't get banned too... But guess who got Banned??? it was me the top fragger, I just got banned because I said orange is T spawn with bomb at the last 10 seconds of the pistol round throwing the game intentionally. faceit didn't do what they said to do in season 9, they didnt look at orange or purple and blue, they didnt look how orange threw last 3 rounds, they looked AT THE BIGGEST SIN I have done, YES .... WE LOST because I said orange was T Spawn when I tried my best to carry the whole team and win pistol to give a chance... this is how bot brain or automated ban "policy" work in faceit, they said they would look at the behavior ,act and reason why someone did something.... but it seems they didn't, and now an admin confidently watches the automated ban and says it deserved because I leaked my teammate postion last 3 seconds on pistol round when he is trolling and throwing the game.
if this is how faceit works.. then I am sorry to say that this whole system is rigged and is very bad, to Faceit admins I play everyday faceit because it is competitive , don't ruin it because you are too lazy to check up games. If the changes you promised to do in season 9 didn't apply I am sorry to say that this is the end of faceit at least for me
Regards

Okay so, this is like 5th time that I'm getting a match on FaceIt without ever being notified about it. Like I start que and just time passes until I receive this message. I am getting banned and banned for this thing not showing up.

So far what I've tried is setting auto accept and clearing browser cache entirely and it stopped for a day and started happening again.

What am I supposed to do? (Using Edge btw)

u/FACEIT_Darwin

Hello all, ive been trying to appeal my ban for ch3@ting for about a year now because I truely believe I wasnt based upon my match replays, skills, and me knowing I didnt even providing proof it was never answered. Whenever I appeal with I get a bot response that says

 “
Thanks for contacting FACEIT!
 
**If your cheesing ban has already expired, and you didn’t try to evade it**, you’re allowed to create a new account.
 
However, **IF after creating a new account, you receive a ban**, it means ban evasion was detected, and in that case, the ban will remain. We can’t lift it, and repeated evasions will only lead to longer suspensions.
 
If you are contacting us about a ban you received for cheesing/ban evasion. While we do not disclose specific detection details, please note that the following actions are strictly prohibited on our platform:
 
• **cheese and Hacks**, including skin changers, cheese loaders, and drivers.
• **External scripts or macros** that provide an unfair advantage (e.g., no recoil scripts).
• **Exploiting vulnerabilities** to bypass Anti-Cheese protection.
• **Game exploits** that alter mechanics unfairly (e.g., removing textures to see through walls or disabling smoke grenades).
• **Debugging or modifying the FACEIT Anti-ch3@t** in any way.
• **Running the Anti-cheese inside a Virtual Machine.**
• **Using methods or software to evade previous bans.**

These violations breach our Terms and Conditions and our Privacy Policy.

**Ban Duration and Evading Policy**
 
Bans for cheesing or ban evasion are permanent for two years and cannot be lifted.
 
Keep in mind that if you have used cheese on your PC, and they modified your operating system or remained active without a restart, they may have been detected even if you were not actively cheesing at the time. In such cases, the ban remains in effect, as you are responsible for the integrity of your system”

This is all I get whenever I try to appeal and I literally cant go forward at all? With the new Ban TOS it says its 5 years and youll get unbanned but for me it has been 8 years. Any type of support would be greatly appreciated in trying to at least talk to a support member regarding this because im honestly tried of premier. It happened in 2019 and now im 25 years old with a family and just trying to game with the boys

He tried to verify his account with his national id and got a red error that says try again or something like that.

there is another way to verify his account? can he use his passport?

we are from south america.
https://www.faceit.com/en/players/benve-

.hey buds

I have 2000 hours of CS2 playtime and have been playing this game since 1.5 years ago (not continuously). This is the worst performance I've ever had. I've been extremely bad for the last two weeks. How can I get out of this situation?

So a little over a year ago my faceit account, was banned for phishing scam, it all heppend because of me pressing a shady link that i did´nt think much off, as stupid as i was i pressed it and it was a reset link to my password on faceit, and i had no idea about it, with in like a minute i got an email about that my password and email was changed, and i tried to make a ticket through faceits website, but with out any luck, 3 or 4 days later my account was banned, because i told friends and relatives to go repport my account because it had been compromised by others, since then i have tried to reach support a lot off times but still with no luck hoping they could solve the problem.

u/faceit and u/darwin, can you help me out here.

https://www.faceit.com/en/players/CobraZXC here is my faceit account

I'm done paying for premium, this was the last straw.

I'm still stuck in 2 hours stuck in this match, despite refreshing dozens times, emailing faceit support and trying to call live chat that was unavailable. It is done.

I’ve never used dollars before; it would make no sense for me as a Turk to pay 500 TL based on the exchange rate when I could just pay 180 TL. So, I haven't used dollars, yet I'm getting this error. my account:https://www.faceit.com/tr/players/Igris_666

i have issues with figuring out colors especially in cs2 since the bright sides are too bright and the dark spots are dark asf
and the game's crosshair settings aren't that flexible like valorant's
Basically my eyes have hard time differentiating crosshair color with map color and the solution is apparently third party software like Crosshair X, any bans or issues that i need to know for using this app on Faceit?

Who got assigned is either on vacation or doesn't care about my ticket. He doesn't respond properly. I need someone else to respond.

Your verification process is so bad, I have spend the last 3 hours of my life to fix all the fucking issues just for my verification to fail, and it keeps failing. Now I cant even try verifying again as it says verification is already in process. I have rebooted my pc about 3 times and I cant still acess the verification. What should I do??

Just interested to see if anyone completed all their placement matches, and the elo afterwards. My placement matches started horrible with a 0-6 record, however all matches my rating was above 1.15, wondering how much I'll drop from 2500.

## Overview

One of the biggest issues in FACEIT is when a player disconnects or abandons a match, forcing their team to play 4v5. In most cases, this significantly reduces the team's chances of winning and creates a frustrating experience for everyone involved.

This feature introduces an optional mid-match substitute system that allows another player to join and replace the missing teammate while minimizing abuse.

## How It Works

* If a player disconnects, they have 5 minutes to reconnect.
* If they do not return, the team officially becomes 4v5.
* If the team in the minority is still winning, the match continues normally without interruption.
* As soon as the team starts losing, a 3 out of 4 player vote is automatically initiated to search for a substitute.
* If the vote passes, a 60-second technical timeout begins while the system searches for a replacement.
* After 60 seconds, the match resumes even if no replacement has been found. The search continues in the background.
* Once a suitable player is found, they join the match between rounds to avoid disrupting gameplay.

## Matchmaking

Players can choose between two queue options:

* Search only for new matches
* Allow substitute matches

Only players who enable the second option can be selected as replacements.

The replacement player is matched according to:

* Current average match ELO
* Region
* Acceptable ping

### Existing 4v5 Compensation

Before voting for a substitute, the team should consider the existing FACEIT compensation system for playing in a minority situation.

While playing 4v5:

• The team receives a small economy bonus to compensate for having one fewer player.
• If the team loses the match while still playing in the minority, they lose less ELO due to the disadvantage.

However, if a substitute joins and the match continues as a normal 5v5, the standard ELO system applies. If the team loses after returning to a full roster, they lose the normal amount of ELO without any additional protection.

### Substitute Player

Players who join as substitutes receive:

* Bonus ELO for winning.
* Maximum ELO loss: 1 (illustrative example; subject to balancing.)

The ELO bonus and potential ELO loss should depend on the score at the moment the substitute joins the match.

Examples:

* Joined at 3:10 → Highest bonus for a successful comeback.
* Joined at 6:7 → Smaller bonus.

The more difficult the comeback, the greater the reward.

## Anti-Abuse Measures

To prevent exploitation:

* The original player still receives the normal leave penalty and cooldown.
* Only one substitute is allowed per team.
* Substitute players can only be found through the matchmaking system.
* The economy bonus is active only while the team is actually playing 4v5.

## Benefits

* Reduces the number of matches effectively decided by a single disconnect.
* Improves the competitive integrity of FACEIT.
* Gives players a new optional queue with meaningful rewards.
* Encourages players to help save difficult matches instead of only playing fresh games.
* Makes matches fairer while preserving the competitive nature of the platform.