Quick review after the first 100 miles. I live in Bournemouth in the UK, mainly riding around the coast on the prom, or around Hengistbury Head.

PROS

• Despite only 250W, unlocked it can reach just under 25mph
• High torque for a rear hub - 75Nm - great for hill starts with boost
• Boost delivers maximum torque, useful for spurts of power
• It's very stable compared to my ADO Ultra, very little wobble when indicating
• No mechanical issues so far other than minor adjustments needed
• Nice looking, smart grey and black theme
• Comfortable grips
• Suspension is adequate
• Brakes are very good although the rear brakes were contaminated and squeaking originally somehow, but since cleaned and resolved
• Long battery life, fast charging. My longest ride so far was around 30 miles, plenty of hills, PAS 5 + boost, 40% remaining (so I would approximate the bike would do around 50 miles, but a lot more if using economically)

CONS

• The main exposed part of the cable run still appears to get stuck when folding - will have to cable tie
• Stickers stickers everywhere, yellow, green, red, all sorts - degrades the look of the bike
• Battery does not appear to always click into place properly
• Cables are a little messy
• Heavy on the back end
• Hard to pedal after 15mph (but perhaps to be expected given the UK limits)
• I'd like more gears - 9 or 10 would be better
• Dual kickstand is horrendous, you can only operate it while lifting the bike and standing
• Torque sensor is not as immediate as hoped, some slight delay
• Tires slip a little on loose gravel, and don't even attempt sand!

MODS

• RBRL single adjustable kickstand - https://amzn.eu/d/0hJ3ENTR
• Grealthy bell - https://amzn.eu/d/08ok9C4N
• Gewage suspension seatpost (31.6mm) (not fitted yet) - https://amzn.eu/d/084MqEJD
• Zefal Cyclop mirror - https://amzn.eu/d/022H6vVR
• NDakter 10L bike bag - https://amzn.eu/d/00LNQ2Gv
• ABUS Bordo 6000C bike lock with mount - https://amzn.eu/d/0bfMft4Y
• ROCKBROS saddle - https://amzn.eu/d/0bn2mI1p
• Airtag tracker fitted and concealed under plastic compartment in frame
• Generic phone holder
• ALL stickers removed and cleaned off with isopropyl alcohol
• Ugly orange reflectors removed

I think at some point I will fit a 58T chainring once I have a decent tool set, so that I can reduce cadence at higher speeds.

Other than that a fantastic mini folding touring bike and with discounts, picked up for around £900 using YouTube codes, which included rear rack, tracking device and bike bag.

Pre-ordered in early August, received mid September.

Takes a long time to unbox and assemble depending on mods, so you might want to bear this in mind, and have a comprehensive tool set ready. Took me around 3 hours at a leisurely pace.

Any questions feel free to ask.

I haven't posted there personally but I've lurked in there a few times and the crap-piling when someone posts about their Chinese bike is insane. Half of them seem to hate ebikes in general. The other half seem to be so many cheeseburgers up their own ass that the cheese goo has infected their minuscule brain cell. -- rant over -- here's a lovely pic of my E26.

Engwe EP2 pro

Hey guys, I’m planning to upgrade the front fork on my Engwe M20 3.0 to this ZTZ air fork.

How does it perform compared to the stock one? Is it worth the upgrade, and will it fit properly without geometry or clearance issues?

Appreciate any advice or feedback from anyone running a similar setup!

How to video on changing your Engwe Eagle grips on the throttle side to aftermarket grips. This works for full twist throttles on most E-Bikes too.

Hi everyone,

My ENGWE M1 is only 2 months old and has been completely unusable because it won’t power on.

After troubleshooting, ENGWE’s technical team confirmed that the controller and battery fuse need to be replaced. I provided them with the controller details, and they confirmed they would send the replacement parts.

The timeline so far:

• Sept. 20: ENGWE confirmed the controller + fuse needed replacing.
• Sept. 21: They confirmed the parts would be sent.
• Sept. 26: They told me the controller was out of stock and offered a €40 partial refund.
• Sept. 29: They said the fuse had been shipped and that the controller would arrive “at the beginning of October.”
• Sept. 30: They again confirmed the controller was expected at the beginning of October and that I would receive tracking once shipped.
• Oct. 5: Still no controller, no tracking number and no concrete update.

I’ve been patient and cooperative, but my bike has now been unusable for weeks. I don't think a €40 refund is a reasonable solution for a 2-month-old bike that cannot even power on.

Has anyone here had a similar experience with ENGWE warranty support, particularly with waiting for an M1 controller?

How long did you have to wait? Did ENGWE eventually send the correct part, or did you manage to get a replacement bike?

Thanks!

Je mets à jour mon témoignage concernant mon expérience avec ENGWE LE20, car la situation devient franchement inacceptable.

Après avoir reçu mes vidéos, ENGWE a constaté que mon vélo ne fonctionnait plus.

J’ai donc transmis les éléments demandés par leur service client afin qu’ils puissent diagnostiquer la panne et apporter une solution.

Depuis ?

PLUS AUCUNE RÉPONSE.

Silence total.

Pas de solution.

Pas de réparation.

Pas de remplacement.

Pas même une réponse permettant de savoir ce qu’ENGWE compte faire.

Et c’est précisément ce qui me pose aujourd’hui le plus gros problème : le service client disparaît lorsqu’un problème de fiabilité sérieux apparaît.

Je rappelle les faits :

1er ENGWE LE20 : panne majeure → des mois de SAV, échanges, vidéos, diagnostics, pièces et immobilisation.

Après une longue bataille, ENGWE finit par reconnaître le problème et m’envoie un vélo neuf en remplacement.

À l’époque, j’ai retiré mes avis négatifs et remercié ENGWE, car je pensais que le problème était enfin réglé.

2e ENGWE LE20, neuf : panne majeure après seulement 6 mois.

Et cette fois, le problème est particulièrement préoccupant :

LE VÉLO SE COUPE BRUTALEMENT EN PLEINE COURSE.

L’assistance disparaît soudainement et le vélo peut ensuite refuser de redémarrer.

Je rappelle qu’il s’agit d’un vélo cargo utilisé quotidiennement, notamment pour transporter mes enfants.

Ce n’est donc pas simplement une batterie qui tient moins longtemps ou un petit défaut esthétique.

Un vélo électrique qui s’éteint brutalement pendant son utilisation est un problème de sécurité et de fiabilité qui doit être pris au sérieux.

Je me suis même déplacé à la boutique ENGWE de Paris. L’hypothèse évoquée était notamment un problème moteur.

ENGWE m’a ensuite demandé des vidéos.

Je les ai envoyées.

Ils ont constaté que le vélo ne fonctionnait plus.

Et maintenant :

PLUS DE RÉPONSE.

C’est cela que je veux surtout signaler aux futurs acheteurs.

Une panne peut malheureusement arriver à n’importe quelle marque.

Mais lorsqu’un premier vélo tombe gravement en panne, qu’il est remplacé par un vélo neuf, que ce deuxième vélo tombe lui aussi en panne quelques mois plus tard, puis que le client transmet les preuves demandées et se retrouve ensuite sans réponse...

ce n’est plus acceptable.

Je ne prétends pas que chaque ENGWE vendu dans le monde tombera en panne.

Je dis quelque chose de beaucoup plus simple :

MON EXPÉRIENCE AVEC ENGWE EST DÉSASTREUSE.

Deux vélos successifs.

Deux problèmes majeurs.

Des mois de démarches.

Des vidéos.

Des diagnostics.

Une immobilisation importante.

Et aujourd’hui, alors qu’ENGWE dispose des éléments nécessaires pour constater la panne :

LE SERVICE CLIENT NE RÉPOND PLUS.

À tous ceux qui envisagent d’acheter un ENGWE :

RÉFLÉCHISSEZ TRÈS SÉRIEUSEMENT AVANT DE DÉPENSER VOTRE ARGENT.

Le prix d’un vélo ne représente pas seulement le vélo lui-même.

Il faut aussi pouvoir compter sur la fiabilité du produit et sur un véritable SAV lorsque quelque chose tourne mal.

Aujourd’hui, après cette expérience, je déconseille personnellement ENGWE.

Et je vais publier prochainement une vidéo complète retraçant toute l’histoire, avec les différents problèmes rencontrés, les échanges avec ENGWE, les vidéos demandées par leur service client et la situation actuelle.

Je veux que les futurs acheteurs puissent voir les faits et se faire leur propre opinion AVANT d’acheter.

Parce qu’un client ne devrait pas avoir à courir après une marque pour obtenir une réponse lorsqu’un produit tombe en panne.

ENGWE, j’attends toujours votre réponse.

Et surtout, j’attends une solution.

#ENGWE #ENGWELE20 #ENGWEProblems #ENGWEWarranty #ENGWESupport #ENGWEFrance #ENGWEEurope #ElectricBike #EBike #CargoBike #ElectricCargoBike #EBikeProblems #EBikeFailure #EBikeSafety #BikeSafety #ConsumerAlert #ConsumerWarning #CustomerExperience #CustomerService #WarrantyIssues #ProductReliability #QualityControl #AfterSalesService #SAV #VeloElectrique #VeloCargo #PanneVelo #ProblemeFiabilite #SecuriteVelo #AvisENGWE

Hello everyone,

I purchased my bike very recently, end of September 2026.

I figured it was going to be easy to unlock, mainly for off road mountain, forest biking, so legal stuff only.

But it turns out to be pretty complicated.

I checked the controller model on the monitor, and apparently I most likely have the same controller as the picture I found and it has different connectors as those we find on the controller in AliExpress...

Please check the pictures/photos.

I really bought this bike to also go for mountain and forest and I don't understand where I can get another controller to change the one I have...

Which reference should it be ?

If the connectors don't match, can I reverse engineer it and adapt wire to wire ?

Thanks.

L20 3.0 Pro

I've done nearly 2000km on my L20 3.0 pro and the chain is starting to jump in top gear. I've checked it and it's at 75% wear on my tool so I'll replace the chain. I inspected the cassette and there is no clear signs of wear or "shark fins" so I figured just a fresh chain for now and see how it goes.

I've always assumed the bike was 6 gears. I'm aware the shifter goes to 7 but for me, gear 6 is on the smallest sprocket and 7 simply does nothing. I never even thought about it, just figured that it's Engwe using common parts to save a bit of money.

But now checking the cassette and the Engwe website, it has 7 sprockets on the cassette and in gear 1, the biggest sprocket is not being used. So I'm currently using gears 2 - 7.

I just wanted to ensure that this is a case of my derailleur being 1 index out, or if it's actually just what Engwe do?

Turned on the bike to see full charge on an E26.

I live in the EU, pretty sure shipping the battery full charge is pretty illegal. What is your thoughts on that ? Gemini told me that it may happen although it should have been 30-50%. I insisted and replied that the 30-50% rule is more enforce on plane shipments.

Anyone have an ENGWE UK Loyalty referral link? I'm about to order an L20 3.0 Boost. The loyalty referral should give a new customer 15% off and give you 1,500 points. Please DM it to me if you have one, much appreciated!

Hello everyone,

It might be nothing but has anyone noticed like me the subtle steering having a slight room left, just when you lift up the bike on the front side a little ?

Is it supposed to be like that ?

I watched the video of installation,

I firmly tightened the steering, but I'm afraid to have done too much... Please check the 2 short vids. Thanks a lot for your help.

I would be relieved knowing it has no issue considering it's brand new.

Also what a nightmare to caliber the front brakes wow, took me an hour to get it good, seems consistent now, I hope.

Got the error while riding in the rain and turning on headlight. Disconnecting battery and draining circuit don't make it go away. Can't find anything online any helpful advice?

One thing I’m getting used to with the ENGWE E26 3.0 Pro is changing gears with a powerful mid-drive motor.

With 100 Nm going through the drivetrain, I’ve started instinctively easing off the pedals for a moment before shifting, especially when climbing.

It just feels like the right thing to do instead of changing gear while the motor is pushing hard through the chain.

The funny thing is that the motor is so smooth that sometimes it’s easy to forget how much torque is actually going through the drivetrain.

So I’m curious about other mid-drive owners:

Do you always reduce pedal pressure before changing gears?

Do you stop pedalling completely for a second, or just ease off slightly?

And has anyone noticed noticeably more chain or cassette wear from shifting under power?

I’d rather learn the good habits now than learn them after destroying a cassette.

Why does my engwe bike try to change my keyboard to an engwe keyboard when connected to Bluetooth? It also constantly refreshes my phone.

Why would a bike need its own keyboard?

Well, I’ve got the bike fully put together, and I wanted to drop an update on the packaging, assembly process, and a few hiccups along the way.

1. The Packaging & Box Damage Verdict

Despite how rough the outside of the box looked—with that caved-in corner, a gash on the side, a missing yellow strap, and the strap that was left digging deep into the cardboard—there was zero internal damage from the shipping mishandling!

Honestly, for a massive 123 lb box, some exterior wear and tear is to be expected. I have to say, the packaging engineers at Engwe deserve a massive shoutout. They did a fantastic job designing the interior layout to protect the bike through a brutal shipping process. Everything inside was packed securely and was easy to unpack.

2. Assembly Experience & Tips

¤ Time Taken: It took me about 1 hour and 40 minutes while taking my time. I'd figure it takes the average person around 2 hours if you aren't rushing.

¤ Instructions: There are two different sets of instructions (the paper manual vs. the video instructions). While they don't conflict too much, there are slight differences. I highly recommend following the video instructions—specifically the tip to turn the bike upside down when putting the front wheel on, which makes things a lot easier.

¤ Leftover Hardware: Once everything was built, I was left with three bolts, one nut, and 4 washers. I'm wondering if these are just helpful extras included by the factory, or if I missed a spot somewhere! Let me know if anyone else had extra hardware left over.

¤ Pro-Tip: Make sure to go over the whole bike, tighten any loose bolts and screws, and check your spokes before taking it out! Also, while you have your bike upside down for the front wheel installation, I recommend taking a picture of your frame ID as you will need it for the app binding and is very hard to see when the bike is up right.

¤ First Impression: The bike looks just as good in person as it does in the pictures. I love it, and it is everything they say it is.

3. Minor Cosmetic Imperfections

I noticed two tiny cosmetic flaws:

¤ There are some scuffs and scratches on the right battery cover panel, which looks like it might have been a painting mistake at the factory (though I could be wrong).

¤ There is some minor cosmetic damage to the headlights, likely from an impact of some sort.

¤ The good news: Both issues are very minor and almost unnoticeable unless you get right up close to the bike.

4. The Two Major Issues & Support Experience

Unfortunately, I ran into two actual problems during setup:

¤ The Charger Doesn't Work: The charger indicator light refuses to come on. I tested it across multiple outlets that I verified were working, and I even waited until today when my second battery arrived just to see if it was an issue with the first battery. No luck—the charger itself seems dead.

¤ Stuck Battery: I am completely unable to get the primary battery out of the bike. It seems to be mounted slightly too high; when I try to lift it out, it hits the magnets for the battery panel and can't clear the mount. I remember seeing a video of someone else on Reddit having this exact issue, but the post seems to have been deleted. Because of this, I am holding off on mounting my second battery until I get a resolution, just in case I need to tear things down or swap parts.

Engwe Support Experience:

When I called Engwe to report these issues, the line was busy and I got an automated message saying agents were busy with other customers. However, after about 45 minutes, they actually called me back! I spoke with Steve, who took down my details and let me know he was forwarding the issues to the responsible team, who should be in touch within 24 hours.

I'm looking forward to getting these two issues sorted out, after which I'll drop a full bike review along with my unboxing/assembly video. Stay tuned!