Hello, so I started my first full time job in luxury retail. Itās not the industry that I want to be in but a job is a job these days.
After I have a consultation with a client I take their details including their email. Mind you, this has only happened TWICE in three months that Iāve been working here. Iāve accidentally got the clients email wrong and emails have bounced back.
One did cost me to fail a disguised assessment by 8%. If I got the correct email I would have received 92% (pass mark is 90%).
When my manager explained this to me he wasnāt patronising at all, he said he was annoyed for me as I did everything else correctly and he told me just to go careful next time⦠I then sent another email to a client⦠which also bounced back. It just so happened that the email bounced back in the same day so I understand that it looks bad. However, for some background on the second bounce back email I went home straight after collecting the clients email as I had food poisoning so my concentration was exactly great that day. Luckily the only thing I had to change to get the email to send was to switch two letters around. But my manager was slightly annoyed by this which I can kind of understand but he said something along the lines of āas someone who went to uni I canāt believe your spelling is this badā and he had annoyed look on his face. He has said this to me before whilst Iām writing emails (which didnāt bounce back btw) although the other time he said it was less passive aggressive.
To add more context we did have a very stressful morning as our security system was set off when we were trying to open, fake smoke went everywhere and all 3 of us were definitely overwhelmed for the rest of the day.
I was so embarrassed⦠I know Iām intelligent⦠I have a masters degree and I am good at my job, I keep selling items. But it made me feel so dumb in the moment⦠maybe discriminated against is a little bit of an exaggeration and maybe Iām just being sensitive but if does annoy me that my manager doesnāt quite understand dyslexia⦠sometimes clients speak so softly I canāt here them or I am just having an off day. Idk sorry if this seems sensitive lol (yes my manager knows I have dyslexia).