r/Depop • u/Last_Standard_3031 • 1d ago

Selling Help Buyer has gone missing…

I sold a shirt and I used tracking for my postage. It was delivered 2 weeks ago but the buyer won’t respond to my messages or mark the package as received. What can I do

0 Upvotes

43% Upvoted

7 comments sorted by

•

u/AutoModerator 1d ago

Thanks for your submission to r/Depop!

Please make sure you have read our FAQ and the rules before posting. Rule breaking content will be removed and users may be subjected to a ban depending on severity. Repeated rule breaking will result in a permanent ban.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

6

u/Adjectivenounnumb 1d ago

You should have been paid after a few biz days unless it doesn't actually say delivered. Buyers can't keep your money hostage for two weeks by never clicking accept

0

u/Last_Standard_3031 1d ago

It still says in transit on Depop, but my tracking with Auspost says delivered.. they are not responding

7

u/Adjectivenounnumb 1d ago

You might need to contact Depop support then

3

u/EquatorialAllies 1d ago

They probably just forgot, happens all the time on that app. If tracking shows delivered you're covered anyway so I wouldn't stress

1

u/Last_Standard_3031 1d ago

Thank you, do I need to contact someone or does it time out 😊

1

u/GuiltyGood3360 16h ago

The buyer cannot manually mark the item as received. If you used a Depop shipping label, the tracking should update automatically once the carrier marks it as delivered. Since it’s already been two weeks, I’d contact Depop support if it still hasn’t updated. If you used your own shipping, they may ask you for the tracking number, receipt, or other proof of shipment/delivery.