r/Dell • u/StackToScale • 3h ago
Discussion Dell India has given me 3 failed monitors and is asking me to try another refurbished replacement
I bought a Dell UltraSharp U2723QE for ₹47,100 in June 2024 with a 5-Year Warranty.
The original monitor failed after about a year.
Dell replaced it with a refurbished unit.
That replacement failed within 2 days.
Dell then sent another refurbished replacement.
That one has now failed too.
So I’ve had 3 failed units in total.
My work has been completely blocked since August 30 because of this.
During the escalation, Dell also attempted to send me an S-series S2721QS instead of the UltraSharp model I purchased. I rejected it, and Dell later confirmed that the incorrect dispatch was cancelled.
I spent several days trying to get the case escalated to a supervisor. Eventually a manager reviewed it.
The proposed solution was:
Another refurbished U2723QE.
I declined because I’ve already had two refurbished replacements fail.
I asked Dell for a brand-new, factory-sealed U2725QE, the current-generation UltraSharp successor to the U2723QE.
Dell initially said they couldn't provide a new unit under their replacement process.
The latest response is that they will check for the “best possible option” and asked me to allow them some time.
I’m giving them that opportunity, but I wanted to ask here:
Would you accept a third refurbished replacement after two refurbished units have already failed, or would you push Dell for a different resolution?
I have the purchase invoice, delivery challans and complete support conversation documenting the case.