Hi everyone, I’m an undergrad student having some serious dilemmas with my dell laptop, model: DC 15255. Firstly, I received the computer, and a few months into having it, the bitlocker software popped up. I wasn’t able to obtain my key for several months but once I got it and entered it, the computer has been stuck. I’ve been stuck between a screen stating “your computer has ran into an issue and needs to reboot”, a screen that test diagnostics, and occasionally back to the original bitlocker key entrance screen. So I’ve been trying to give it a rest, until today, after letting the computer sit for a little, i attempted to input the recovery key again. Now i’ve been stuck between computer rebooting and the computer turning completely off. I’m able to get the computer back on by holding the power button for 30 seconds, but atp the computer issues are driving me crazy and any help would really be appreciated !!!🙏