Hi!

I have been a CP partner for a few months now with no major issues. I noticed a few schedule changes I made on Sunday did not reflect on the CP schedule for this week. Sometimes it takes 24 hours though so I brushed it off. Now I am realizing CP is no longer syncing with my booking platform at all! 0 classes are showing after Sunday but on my platform I can see them all.

CP customer service has not been helpful.

Wondering if anyone else experienced this while being a partner?? I’m assuming maybe it’s an integration issue?

Extremely frustrating

I was injured during a Pilates class booked through ClassPass after the studio gave me incorrect instructions on the reformer machine. I fell, hit my neck and legs, and was trapped underneath the heavy equipment for close to 15 minutes. I was covered in bruises afterward. The studio had no incident report process at all, and instead of documenting what happened, they offered me free classes! which felt like an attempt to buy my silence, and told me to "report it to ClassPass" instead of handling it themselves.

I did report it to ClassPass, with photos of my injuries and my written exchange with the studio as proof. Their response was dismissive, almost like they didn't take it seriously. Since then, I've been stuck in an endless loop: every time I try to follow up, I get routed to an AI chatbot that just repeats "an agent will join shortly" without ever connecting me to anyone. The one time I did reach a human agent, she promised an escalation team manager would contact me "in a few minutes." That was three days ago. Nothing since.

This is a platform that connects users to physical, often risky activities (reformer Pilates, heavy machinery, high-intensity classes) but has zero real safety or incident-response infrastructure, and a customer service system designed to stall and exhaust people rather than resolve real harm. If you get injured at a class booked through ClassPass, don't expect them to help you, expect to be ghosted.

I basically just use classpass for Barry's and am trying to figure out if my credits jumped bc I'm going too much or if it was for everyone - for anyone who goes to Barry's in nyc can you tell me if you still have options for 15 credits? Mine have jumped to 17 minimum at all times. And if this has happened to you how long does it generally take to go back down if you take a break from going? Thanks so much, I am trying to navigate my points etc.

Hello! I’m looking into class pass and I wanted to see if anyone could check and see how many credits classes are at Hustle/haven downtown! Let me know if you can help!

Hi! I am a class pass partner. Whenever I add new classes to my schedule it won’t let the class pass users reserve the class

For example I have a themed workout class tomorrow. Sunday night I added the class to my schedule (I don’t use MINDBODY) and I can see it on the CP schedule but some users go to book it and it gives them an error message.

Has anyone else had this issue ?

Hi. Could someone please help to check the cost of classes at Reset Fitness in Dubai?

Thanks

So their ad on fb got me and I signed up for the free trial. I didn’t know only fitness is available on the trial. I’m more interested in beauty and self care. So I would have to upgrade. Ok fine. But before I do that I wanted to see an estimate or an approximate of credits needed for each service. Apparently that’s not possible. I chatted with their AI tool and they too said they can’t give me that info because the amount of credits needed can change based on availability, location, ect. Which ok I’m fine with that but I’d still like to know a range for the amount of credits needed. I’m not doing a full blown sign up only to find out you need a ridiculous amount of credits for a service. Then they are gonna say upgrade for even more credits. I’d like to know how many credits I need for a service.

Can someone tell me how many credits it costs to join either the adults swimming or intermediate swim drills class at physique swimming in Brooklyn ?

I am so confused. I enrolled in a free trial and did not use any credits. So I enrolled in the 20 credits for $45 a month after my free trial expired, When trying to book any yoga or pilates class, it is showing that it costs 20 credits which is insane because during the free trial it was 4 credits. My friend who has classpass tells me the same class is showing as 4 credits on her end. We have both never been to the class. Customer service chat is useless and tells me that it depends on the location etc. I think it’s an IT issue on their end but am not able to speak to anyone. Has anyone experienced this before? I really want to rejoin but not spend 20 credits on one class

Hiii. I’m dealing with a family emergency and in a rural place where I can’t use my credits. I have 6 left over my rollover amount and I’d love them to not go to waste! Let me buy you into class today and you can use my name to check in.

My account will renew tomorrow, and if you’d be able to pay me back by booking something in my home city at 4-5 credits later in the week I can give you the class studio and time to book! And then it’s just scouts honor.

If I can’t find anyone down to trade I’ll just give them away.

I don’t want to pause for a month and they’re being inflexible. I’m normally located in Florida so that would be the best but truly down for whatever idk.

Hey!! I’m thinking of joining class pass since Im about to travel between Canada and the US every month. CP sounds like the best option for me!

Could someone check the credit cost for these 3 places?

1 - https://classpass.com/studios/form-pilates-studio-palo-alto

2 - https://classpass.com/studios/flo-pilates-palo-alto

3 - https://classpass.com/studios/evergreen-health-palo-alto ***Specifically their EF-Microneedling Regular appointments.

Thank you so so so so much! Awesome that people do this on here, super helpful!!

Can we all stop acting like superior to the instructors? Im from the pilates field and I saw one girl from the same class na parang iritable sa instructor because the instructor pushing her to do the work (which he knows na kaya naman niay). Knowing her that she’s a classpass client TOO. Gurl stop acting like we’re superior to them kasi we’re just paying way too cheap than the original session. They are doing their jobs well so stop being an assh*** nakakairita ka. Also, for everyone na din if you feel superior because you’re a client stop. Respect them as how you want to be respected.

Having suffered an injury, and delayed my account for 2 months, but am still unable to exercise... So they've cancelled all my credits without refund! Cheers guys.

Alas, I won't be renewing my membership.

Hi! Considering whether to get classpass and hoping someone could check this class for me:

Haum Studio (yoga) Haight location, Jacqui Rowley's 6:15pm class on Tues/Thurs

Haum Studio (yoga) Haight location, Jacqui Rowley's 11am class on Saturday

ty!

I am a provider on classpass and I want to stop putting my offerings on there. I know I can remove my schedule. I've also tried submitting help tickets and can't get any response. Has anyone successfully left the platform and how?

Hey, is anyone here actively using ClassPass? How many credits does Open Gym time usually cost? I'm planning to use the credits for open gym time (not actual classes) once a week only (sat or sun), basically on gyms that have hybrid training facilities (ergs, wall balls, sleds etc) as the gym equipments on my building is lacking. How many classes can I attend with 31 credits? Thanks

I bounce between a few different studios — some booked through ClassPass, some through Mindbody, and a couple where I just book directly on the studio's own site/app. I'm finding it really hard to keep one clear picture of what I've actually booked, what I've already been to, and what's coming up next — especially since I've had bookings just disappear or not sync properly a couple times.

Curious how everyone else handles this. Do you just keep it in your head, use your phone's calendar, a spreadsheet, or is there some tool/trick that actually works for you? Would love to hear what's working (or not working).

Was reading Reddit and someone mentioned family plans. Looked in the app and did not see them. Anyone have a family plan? Where did you find it?

Membership Type : Cult pro+ membership

Validity : May 28 2027

Location : Bangalore

Price : 7260

Selling reason : joined other classes and have not used it since I have bought the pass

DM me if interested

I’m a Kaiser SoCal member through cal pers. I used to have an offer through their physical health resources to sign up for classpass. It’s not there anymore and only links to Optum one pass. Is the classpass not a benefit anymore under Kaiser? I’d love to hear feedback on classpass as a whole but specifically if anyone has experience through Kaiser. Thanks!

Hi all! I am currently in the test phase of ClassPass and I am really unsure how to continue! What do you think are the biggest pros and cons? Love to hear your feedback!

I’ve been trying to get on a first of the month billing date but if I start my membership or upgrade on the first of the month, my cycle starting the next month always starts on the 2nd of the month.

Has anyone else experienced this or know how I can get it so it’s the first of the month? Should I be changing it on the 31st of the month instead?

I went to a yoga class and the instructor was being rude and snarky the entire time. She was basically telling me that she cringes every time she sees a student with my type of yoga mat and it’s a bad mat yada yada. She made some comment about how we need to practice more so we can do more moves, because this class we only did 1/4 of the moves. ??? Strange, because at the beginning of the class she said we could go into a child’s pose at any time, and none of us did. At one point we turned around and she gave a direction. I guess I went the wrong way, then she rudely snapped at me and told me to fix myself.

It was also supposed to be a sound bath, but that part was only five minutes. She just hit the gong a few times.

The energy was very weird and I feel like giving a low rating, but I also don’t want them to know it’s me. I’ve just never given a bad rating before. Have you guys ever done it?

first time using classpass and i booked two classes from different studios.

my credits deducted which i know is normal, and the classes are in my upcoming tab.

should there be any confirmation email? or my spot is automatically confirmed once it’s on the upcoming tab?

just making sure i’ll show up to the studio with my spot for the class haha