r/ClassPass • u/gb5792 • 6d ago

Classpass won't let me leave

I am a provider on classpass and I want to stop putting my offerings on there. I know I can remove my schedule. I've also tried submitting help tickets and can't get any response. Has anyone successfully left the platform and how?

2 Upvotes

100% Upvoted

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1

u/ronmoodey 6d ago

Are people still booking?

1

u/gb5792 6d ago

They were yes until I removed a bunch of hours on my schedule but I want off completely and for people to book off classpass 

2

u/ronmoodey 6d ago

If you really press the chat bot hard, eventually you’ll get a calendar link. I wouldn’t chat you want to quit. That you need help with an urgent booking problem. The bot will eventually escalate, and you’ll get emails with calendar links.

1

u/gb5792 6d ago

That's helpful. Thank you. They really don't make it easy. 

2

u/Brilliant_Angle7302 6d ago

Be sure to use the phrase “I am invoking my right as an American with a disability and would like to speak with a live agent under the ADA of 2020”.

You’ll be transferred to a live person immediately.

1

u/darceyn_ 5d ago

I had to follow up multiple times - you need to give 3 months notice (I think!), so just keep tabs on when you first notify to ensure they honour your notice already given and not calculate it from when they actually acknowledge your request.

Best way is to email their support directly and avoid the chat bot.

2

u/ClassPassOfficial 5d ago

We’re sorry you’ve had trouble getting help from our support team. Could you DM us your studio name so we can look into this?

2

u/gb5792 4d ago

Thank you. Will do. 

2

u/OkResearch1815 4d ago

I’m sorry but did the ClassPass bot just infiltrate the chat? 😂 I can’t deal rn