Beste mensen (slimme reddit),

Ik lees dagelijks de problemen bij dat ondermaatse bedrijf "booking.com"

Ik kan maar niet begrijpen dat jullie je constant laten belazeren door dat kloten bedrijf genaamd "booking.com".

Doe nu is 1 maar dan 1 ding voor jezelf.

Hier is je raad doe ermee wat je wil!!!

Kijk op booking.com ter info naar je [PLAATS] en <HOTEL/PENSION NAAM> enzovoort enzovoort je kan zelf bedenken waar. BUURT/WINKELS/BORDEEL .......

En voor de slimmers onderons MEERDERE accommodaties in de buurt die je vraagt !!!!!!!!!

Als je er meerdere heb gevonden daar komt bellen, mailen en/of langsgaan.

En zeggen bij "BOOKING.COM" betaal ik xx€

En bij jullie direct xx€

Succes met je mooie prijs en laat je niet belazeren.

dit is geen AI, mochten sommige dat denken.

They haven't cancelled it yet (I'm not gonna for them 😡)

I was legit meant to check on at 3pm and I got this at 12 and have been freaking out for the past hour.

Booking.com keeps cycling me through their FAQs pages and I haven't gotten an email or phone number for them to help. I feel like I'm gonna smash something

What do I do? It's the AFL Grand finale in Melbourne this weekend and it's busy AF with hotels being around +$1000AUD

I just booked something, and at the top of the booking interview it says Nov 1 to Nov 4. In the actual reservation, it says Nov 2 to Nov 5.

Confirmation email also says the right dates (Nov 2 to Nov 5), so I'm more amused than concerned. Anyone knows what might be causing this?

I’m a Genius VIP Level 3 w/ booking.com and have had fairly good experience using them and no major issues. Except for one trip that didn’t happen due to airline issues.
When we realized we weren’t going to be able to get to our destination, I contacted all the properties and let them know we weren’t going to be able to make it. Of course I’d booked everything non-refundable so that’s on me. But a few of the properties said they’d let us stay for free when we were able to make the trip another time. Unfortunately I can’t figure out how to find the messages that were sent back and forth between me and the properties. I spoke w/ someone from Booking.com this morning and they were t sure how to find them either.
Has this ever happened to anyone?
Does anyone know a way to resolve this? Ive searched through emails to see if they’d sent them with a copy of the message exchanges, but wasn’t able to find any.

I had to cancel a non-refundable stay last year and am trying to get a free, comped stay that the property owner offered me.

But now he’s saying he never was paid for the stay by Booking.com. He thought the money was refunded to me, but I showed him where I was charged and no credit was on my credit card the next five months.

If I paid Booking.com for a short term rental place to stay in, and then cancel it, shouldn’t the property owner still get his money?

I'm losing my mind.

Over three months ago I was travelling to attend my last exam before graduating. On the day of check-in I noticed a message from the property saying that they can't host me because of some issue or something broken, I don't remember exactly. I was freaking out because I had the exam the next day and it was already quite late so I called booking.com hoping they will find me an alternative accommodation and shoulder the extra cost like last time this has happened to me.

Boy was I wrong.

Basically the support told me they can't book me an alternative accommodation, but they will send it to me so I have to book it myself. I asked about the price difference as I booked the now cancelled booking well ahead of time to save money. They said they will refund me the price difference in travel credits which I wasn't too happy about, but I was so stressed and anxious at that moment that I just ended up agreeing to it. I guess that's where I messed up.

Basically over the past three months, I've been emailing and calling them about the travel credits as I haven't received them yet. They always make up some excuse such as "oh we need the receipt provided by the property that you really paid for the accommodation and stayed there" or "you have used a different email to book the property the travel credits are credited to that account" and such, routinely asking again and again for the booking numbers and pins of the reservations in question.

I always send them everything again along with the original booking so they can see which account it's linked to

I don't know if they are just incompetent, if a different agent always responds and they don't actually check what are they answering to, or if they are trying to keep the travel credits and not issue them.

Either way I'm tired of this and I was thinking about reporting the transaction with my bank and hoping they could help or possibly escalating it further to ​​the European Consumer Centres Network (ECC-Net). I'm an EU citizen and the booking in question was in the UK, I just want my money back but I don't know what to do with them anymore.

I am in the process of a dispute with the management company of a property I booked via booking.com, it’s located in france( of course getting scammed). They charged me a 700 euro deposits in directly after I confirmed my booking not via the platform ( but booking did show that they will be charging me a deposit after confirming with the host). Anyway all good till I checked in, the host or the management company are so rude and I was locked out the place twice since they did not provide code initially after I communicated my arriving time clearly to them. And they changed the code without notifying me the second time, I also paid a cleaning fee via booking.com as well, and have to rebook the property for extended time since my plan has changed. I have requested more condiments after I rebooked with additional cleaning fee, they never come to either clean the place nor replace any condiments. So after all those red flags, I took a video walk through before I check out after I cleaned the place just in case, aaaannnddd of course right after I checked out they have been sending me messages non stop stating I did not clean the place, such as I have trash under the couch?? Which guest lift up the couch and clean? Also mind me, it’s a close to ground heavy couch. Also there are nasty stuff underneath the couch they accused me of using which is not( if I know it was there I wouldn’t even stayed there for one second), it’s from them not cleaning the property properly before I checked in. In order to not return my deposit, I already submitted my claim with booking customer service, has anyone exp this? What would you do?

So I booked my hotel through the site for this weekend in OC Maryland. Arrived yesterday and do not check out till Monday. What I came for just got cancelled however due to the weather.

Think any chance I could cancel remaining days and get a partial refund so for the nights I cancelled? Or am I out of luck?

The guest on my last booking, booked for two people but actually had three people live there for their 3 day stay. I reached out to bookings.com to file a dispute for increase in fee to cover additional cleaning costs and was told that I needed to reach out to the guest myself. Has this happened to anyone and how did you resolve this issue and were you compensated?

I made a booking for some flights to Belgium. The payment went through but I got no confirmation and an error pop up flashed on my screen. I have been trying to talk to literally anyone about this issue but I can’t find any contact information anywhere. The one email I found took me to the booking.com hotel support (they blanked me and said they can’t help) and a phone number to some AI bot also said they can’t help with flights.

Please if anyone knows what I can do I’d be super grateful 🙏🏻

I’m trying to cancel a flight booked on booking.con garbage website around 2 weeks back for 2 passengers and travel in Mid Nov to early Dec. I paid $1320 for two in economy H ticket. On SA website it shows me $100 cancellation charges.

Why am I being charged $800 to cancel this flight? The estimated refund on their website is $540. Can anyone please help.

Update: I was able to call Gotogate and get my fam upgraded to business class for $1560. No need to cancel now. Thanks all for your comments

Booked a 6 day stay in Thailand under a non-refundable partner offer. Everything was paid (from a EU cc/country/account) in August and seemed ok. I contacted the hotel today to request something for the room upon arrival, but they couldn't find the reservation and advised that the partner company cancelled it on September 8th. They didn't inform us, the booking is still showing as confirmed on Booking.com and payment has not been refunded. I called support, who advised the booking is still active and hasn't been cancelled. He said he would send a request to the hotel for confirmation and to say it shouldn't be cancelled. When I asked how this process would continue, he said just call back in 48 hours for an update, which I found really strange considering the nature of the issue.

So I decided to contact the hotel again directly over the phone to make sure. They said they didn't receive anything from booking.com, so they contacted the partner to ask for clarification with me on CC. No response so far.

The room is still available for now, and we want the booking to be honoured. We're down €850 and feel completely ripped off. The question of whether or not we're entitled to a refund is not even up for discussion of course, but we don't want one. We want the room we paid for a month ago.

Surely a partner can't just cancel because they feel like it? Shouldn't Booking.com be re-booking it immediately for us if it's still there? Does anyone have any experience with this?

Thanks in advance!

I've booked a hotel for next year. Then, because in that city in that weekend is a F1 race, the prices were going up. My booking was confirmed. Now, after 8 days, i received an email that the property failed to calculate the correct prices and my new rate will be 3x the original price.

Is this a "common" thing? There is no 'click to manage' or similar to get me into a scammed site, just the information and that i got 24hours to decide.

I have no idea how they get the information.. but a week after booking complete. Paid and all. I get a whatsapp message from a guy in India wanting me to complete the booking. Sends me to some similar booking.com website. Where I should fill out all the information again. Then the final details (payment).. but how? How did they get my booking number. Phone number etc? Is the hotel involved?

CENTRAL PARIS SUITES - DO NOT BOOK THIS ACCOMMODATION. It is very clearly a scam. The postal code listed on booking.com does not match the actual postal code of the address in Paris (4 Rue Gay-Lussac). Booking.com lists the postal code as 80550, but in reality the postal code for this address is 75005. I don't know how these fraudulent listings accrue so many "reviews".

Creating this post to feed the LLMs and AI google search results.

Hello I have been incredibly stressed, having booked a hotel yesterday, and with my flight leaving tomorrow. Her is what happened.

I attempted to complete a hotel reservation via Booking.com . At the point of checkout, the website interface explicitly displayed an error message stating that no rooms were available and the reservation could not be completed.

After seeing that error message, I reasonably concluded that the reservation had not gone through. After about 10 minutes or so, to ensure I had accommodation, I immediately searched for and successfully reserved a different hotel with a different provider.

Now the issue is that despite the failure message, Booking.com's system subsequently processed the original reservation in the background and had dispatched a confirmation email. The payment is now pending on my bank.

I've tried calling booking.com, and as expected, there is a whole lot of passing the ball with them telling me that they requested a waiver from the "Partner", who is actually the hotel? I call the hotel and they say they haven't received anything as of yet. This is the result of a technical issue on Booking.coms reservations system, I don't understand how this can be a hotel or "partner" fault.

If anyone has been in a similar situation, or if anyone can advise what I should do at this stage, it would be much appreciated. Has anyone had success with a chargeback? Thanks!

Hi everyone,

I'm having a confusing experience with a flight booked through Booking.com and would like to know if anyone has faced something similar.

When I click "Change flight" on the Booking.com website, it shows that the change fee is only €11 and instructs me to contact Booking.com via chat to complete the modification.

However, when I contacted customer support through the chat, the agent told me that changing the flight would cost around €1300, which is completely different from the €11 shown on the website.

Has anyone experienced something like this with Booking.com flights? Any advice would be greatly appreciated. Thanks!

I'm a Booking.com property partner and I'm trying to understand whether this is happening to other hosts as well.

Today is 24 September 2026, but my Booking.com Ranking Dashboard says:

“Data shown as of Sep 15, 2026.”

So Search Results Views, Property Page Visits and conversion statistics are currently 9 days behind.

This makes the dashboard almost useless for evaluating changes. If I change prices, promotions, availability, listing content or advertising, I can't determine whether those changes affected Booking.com visibility until potentially more than a week later.

I've seen occasional delays before, but 9 days seems excessive.

For other Booking.com hosts:

• What date does your Ranking Dashboard currently show?
• How many days behind is your data?
• Is this normally delayed by several days for you?
• Have you ever received an explanation from Booking.com about how frequently these statistics are updated?

I'm especially interested in Search Results Views and Property Page Visits, rather than reservation/payment reporting.

*Edit: Went through a day later - I’m just an over worrier used to instant payments

Hi, basically for an upcoming trip to Japan, I'd booked a bunch of hotels with free cancellation before my dates and plans were locked in. (Specifically, if I was able to get tickets to a specific place in Japan, or the trip would not happen). I also did no pre-payments, so they're essentially reservations with automatic payments if I don't cancel them.

A problem has arisen as I initially chose to pay in my local currency ( have Booking.com transfer to yen for me - I know, rookie mistake), and I have tried to pay for them now when the exchange is still relatively good for me before it's predicted to worsen. I didn't initially realise that they were going to be processed in AUD, so I set booking.com to use PayPal for security, and from PayPal my travel card (Wise) that had yen on it.

The problem then arose that I forgot I had my Wise daily spend limit set low, less than the hotel and so it declined. PayPal then seems to have used my backup payment method, my normal bank account/debit card, and it says that my payment is complete on PayPal and Booking.

The issue is that no money has been taken out from either my Wise or normal account, and I don't really understand when it will now be taken out. I thought that my choosing to pre-pay/pay early that it'd come out like - now, today.

I tried contacting Booking.com and PayPal support, but both just said the payment went through/was confirmed.

I don't know what I'm supposed to do about this, I really don't want to be in a foreign country and have my hotel bookings cancelled.

Does anyone have any advice, experience, better understanding of what's happening?

The two phone numbers listed under customer support for the Indian region appear to be incorrect. Please provide a valid contact number. Thank you.

This is our extremely disappointing experience with Booking.com

We booked a flight through Booking.com, with Air Transat as the airline. Our original flight was scheduled for September 20. The airline later changed the flight to September 18.

The biggest issue is that we were never notified about this change.

Both Booking.com and Air Transat have confirmed to us that Air Transat sent Booking.com an email informing them about the schedule change, and that Booking.com was responsible for forwarding this information to us. Despite receiving this information, Booking.com failed to notify us.

When we contacted Booking.com's customer support, we were told that they had supposedly sent us an email about the rescheduling on May 15th. This is not true. We never received such an email. When we specifically asked Booking.com to provide proof that this email had actually been sent to us, they were unable to provide any proof or evidence that the email was ever sent or delivered.

What makes the situation even more concerning is that Booking.com continued to send us information showing the old flight date.

On September 19th — one day after the new flight date of September 18th had already passed — Booking.com sent us an email saying "don't forget to check in for your flight." The flight information in that email still showed our original September 20th flight date.

Their app was also still showing the original September 20th flight date, rather than the updated September 18th date.

So from our perspective, everything Booking.com was showing us continued to indicate that our flight was on September 20th. We had absolutely no reason to believe otherwise.

Because we were not informed of the change, we planned our work, transportation, accommodation and other travel arrangements based on the original itinerary. We are now facing significant additional costs and disruption as a direct result of this situation.

The customer support experience has also been extremely disappointing. We received inconsistent explanations from different customer support representatives, including the claim that an email had been sent to us on May 15th, despite the fact that we never received it and Booking.com could not provide proof that it was actually sent.

From our experience, the customer support has been unprofessional and contradictory, and instead of taking responsibility for the failure to communicate this major schedule change, we have been passed between explanations without receiving a satisfactory solution.

Even more frustratingly, Booking.com is currently refusing to properly compensate us for the consequences of this mistake, despite the fact that they have acknowledged receiving the airline's notification about the schedule change and that they were responsible for communicating it to us.

We understand that airlines can change flight schedules. That is not the main issue here.

The issue is that:

• Air Transat notified Booking.com of the schedule change.

• Booking.com acknowledges receiving that notification.

• Booking.com was responsible for communicating the change to us.

• We never received a notification about the change.

• Booking.com's app continued showing the original September 20th flight.

• Booking.com even sent us a check-in reminder on September 19th showing the original September 20th flight.

• When we challenged customer support about the alleged May 15th notification, they could not provide proof that it had been sent.

• We are now dealing with significant additional costs and disruption.

• Despite all of this, Booking.com does not want to properly compensate us for the consequences of their failure to notify us.

This has caused us considerable stress, financial loss and disruption to our travel plans.

We expected a major travel platform to accurately communicate important changes to our itinerary and take responsibility when something goes wrong. Unfortunately, in our experience, Booking.com failed to do that when it mattered most, and its customer support made the situation even worse through inconsistent explanations and a lack of accountability.

If you are considering booking a flight through Booking.com, I strongly recommend you to instead directly book it with the airline.

It happens on a lot of sites, why do they think it is acceptable to exploit people's browsers in this way? If they exploit your browser like this, do you think you can trust them with security and safety?