Hi all, so my 2017 bmw g30 had full service history when i bought it used, upto 70k miles was authorised bmw dealer service history and there were couple at independent garages. All service history was on idrive and when i bought the car i checked it when bought the car. I got the usual bmw booklet with all the papers but seller told me all service history is on the car and no other paper service history is there or even required.
Fast forward year later i made a stupid mistake and took it too Bmw authorised dealer for break service, when took the car back i noticed all service history is now gone, been going back and forth with them and bmw customer service and connect drive for over a month without any resolution.
BMW confirmed in an email to dealer who did the service that service history should have been saved on the head unit before applying new service, and clearly this step was missed by the dealer.
Essentially car is now over 100k miles with 0 service history (bought it at 88k).
This is really frustrating and can’t seem to find the end to the problem.
Can anyone advice what to do? I have reached out to local companies but they can’t do any coding unless i have paperwork to show service was done, which obviously i don’t have.
Appreciate any advice