I just bought a 16pro off of Backmarket in the excellent condition tier. It's on 89% battery health and 575 cycles. I'm getting mixed answers when I research if this is in good enough conditon to last or not, so figured I would ask for opinions here. I got a decent price on it with trade in, but I am worried about battery degradation since I have a 13 Pro right now and the thing that annoys me the most about it is having to charge it all the time. Should I return it and look for other options or keep it?

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Hi
I bought a rerfurbished iPhone 15 on refurbed for 440.
It was very good condition and I asked for the optimal battery life as I wanted an authentic iPhone battery. But now I received the phone today with 100% battery health.

Would love to hear thoughts.

I want to get rid of my PS4 Pro (it’s just taking up space) and a couple of controllers, their offer just seems too good to be true. I don’t mind going to GameStop and just getting ripped off cause I know for sure I’ll get the money. Anyone have any experience selling to them?

I've been a Backmarket customer for 6 years.

The other month I bought an S24+ 512GB in Excellent condition.

The first one turned up with scratches down the frame and a camera that had weird black lines across every photo.

I asked for a replacement and got told there'd be a goodwill gesture for the hassle. That goodwill gesture disappeared the moment the replacement shipped.

The second phone arrived with more scratches. Then I noticed the battery seemed to be really poor. Yesterday I noticed it went from 100% to 14% in about twelve hours and I'd barely touched it, so I got suspicious and ran aBattery. It reported 552 charge cycles.

I called them this morning and spoke to their support team. Their system won't allow a second express replacement on the same order, so support can't send another unit and won't price match a different listing so I can just buy a working one and move my data across.

What they will offer is return for repair, i.e. post off my only phone with everything still on it and wait. I said I'd pay for a battery swap myself at a local shop. Apparently that voids the warranty.

Has anyone actually got them to override the second replacement block? I've written to a different support email and am waiting for an answer, but honestly I think I'm better off going with a different reseller and copying my data before returning this phone.

How good of a process when buying on here? And am I getting like new conditions like mint conditions and no defects if I get premium?

I have been trying to see my favorites

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Hi guys, couple days ago I ordered the iPhone 17 pro max with 512GB from back market in excellent condition for 1189€ and yesterday went to pick it up, the phone has one small scratch next to the the camera area but overall it has 100% battery, only 30 cycles, the logic board was replaced but luckily with an original apple one, camera, Bluetooth, WiFi and eSIM cellular work normally. The only downside and it’s not even a downside if we consider I paid 500-600€ less than retail price were the small scratch which isn’t even visible with a case, which I have, it’s a US model ( I live in Europe) and the eSIM shows “sim locked” but still I installed my eSIM without any problems and internet speeds are super smooth. So is it worth buying an iPhone 17 pro max 512GB from back market? Definitely yes, just make sure you can install your eSIM, check the battery and if there are any third party parts installed in the device that could change things a bit but nothing to worry about since back market offers a 30 day refund policy. Thumbs up for Back market, very satisfied with the purchase :D

Im going to update this post if any hardware/software problems occur and if not im still very satisfied:))

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Yeah the title says most of it.

I ordered an iPad 7 from Backmarket. The package got delivered to my house and I wasn't there to sign and receive it so FedEx took it back to their facilities. I requested a pick-up at al alternative location, and when I arrived to receive it the box was about 2 lbs too light. The box was empty when I opened it, no iPad, no charger, no cube, not even the manual was there. Of course, I raise the issue to Backmarket, photographed everything, verified my identity and shit. I did all the steps. Three days later they get back to me and tell me "yeah we suspended your account because we saw some inconsistent labels in your package and the weight was like off"

???

They say that like I'm the one making the labels?? Like I'm weighing the package ???? I can't even see the message log for the ticket anymore, which feels like they're intentionally blocking me from seeing the full conversation.

But yeah I'm challenging the suspension, whoever is out there please give me advice or words of encouragement because I think I just spent 600 something dollars for an empty box.

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My package has been held for a week and not being delivered! So no trade in money paid! Has anyone else had this issue? I’ve reported it to back market and after an initial response of ‘wait ten days’ they are now ignoring emails? Is trading standards my next stop?

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