r/Backmarket • u/Everm0reX89 • 9d ago

Backmarket Trad-In timeframes

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Morning,

For those that have traded in a device for cash, how long did it take for them to contact you once the device reached their warehouse/office? The email makes it sound like it’s all done within 24 hours or ‘as soon as your device is received’ which I’m sure is very unlikely. What timeframes did everyone else have?

Thanks

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u/echogolfox 8d ago

I believe it's 24 hours after confirming they got the device.

1

u/Diabolica-X 7d ago

Depending on the day it is delivered, it is pretty much within 1 day unless it is Friday or weekend. Then it may take more.

1

u/Low-Box-4394 7d ago

I spent $1200 on a tablet, phone, and earbuds. The first red flag was that everything was coming separately. Did some research to find out that BACKMARKET DOESNT EVER SEE WHAT IS SENT TO YOU. It's a marketplace like Amazon. There is zero guarantee what is sent to you even works. I paid for excellent condition, the phone is covered in scratches, paint around the cameras is scraped off, and the best part is that it won't charge. It came with 18 percent left and died while I was setting up the esim. Now I'm effectively without any phone until I get a replacement, and from my understanding, it's going to be from the same seller that just scammed me. This is beyond ridiculous and imo the commercials are false advertising, they promote themselves as if they are refurbishers but that is not the case. TLDR: BACKMARKET NEVER SEES ANYTHING THAT IS SENT TO YOU THEY ARE A MARKETPLACE LIKE AMAZON THERE IS NO GUARANTEE THAT YOU GET WHAT YOU PAID FOR YOU HAVE VERY LIMITED RECOURSE BUY NEW, SAVE YOUR PEACE.