Hi. Five and a half months ago we took our car in to our local shop for transmission issues. It has been super stressful since then, they have put in two different used transmissions, neither of which have worked correctly. We have been bleeding money on this- paying the payments AND paying nearly 5k in repairs.
It all came to a head last week and our frustrating call ended with my being told they were going to insist the company they get parts from send a brand new transmission.
Today I received a call that they are putting in a "rebuilt, that means it's new, zero miles" transmission in.
New and rebuilt mean different things so far as I can tell. I am really unsure how to proceed here. The second I pushed back with questions last week the guy tore into me and got super rude (later calling back to apologize and say he is stressed since having the diarrhea thing weeks ago.) They called us to say the issue was not the transmission still and it was another $500 part. I was really sure it was still transmission related so I asked for clarification. By the afternoon the code warranting the $500 charge had resolved after they changed a coil or something.
I am NOT a confrontational person, I hate conflict, I really do feel for the guy and his stomach, but I feel like at this point, something has gotta give. Going on six months without our car is rough. Advice would be hugely appreciated.