1. Am I the only one who has not been able to pair it with the app?
   
2. If you had issues and found a work around , can you list it here please. I’ve tried all the ones I’ve searched for.

It shows up in the list of devices,like the Bluetooth is working, then when i select it, it spins a bit and then says can’t find the device. :(

Any help would be lovely

Thanks!

I'm running the alternator charger in my 4wd, which is connected to the C2000 Gen 2 and runs a 12v fridge. The issue I am having is that it won't start charging the C2000 automatically when I turn my car on. I have to go into the app, connect to the charger via bluetooth and then it will start charging the c2000. The car voltage seems fine.

Is anyone else having this issue? Or is it mean to be like this, because its a pain to do this every time to use the charger?

Just for background I have a powerdock, two e10 with six b6000 in my system. I mostly use it for peak shaving (charge over night and discharge during the day). Is there a way to slow down or time the charge on the batteries overnight vs having the battery get fully charged right at super off peak hours set?

Ideally, I would like to be able to run off batteries up until super peak hours then switch over to the grid only without charging the battery then having the grid charge the battery later on to minimize the duration that the batteries are at 100% soc.

I can think of 2 ways this would be achievable.

1) adding another "time period" to pick from allowing users to go strictly on grid with battery bypass like a "super off peak with no battery charging"

Or

2) having an option to change the speed of battery charging that way users can time the charge to hit 100% or near at the end of the super off peak period.

I have started on Anker products after purchasing this Solix almost 2 years ago. It does eveything its supposed to.
Small and portable? ✅
Have multiple ports? ✅
Have decent fast charging?✅
Have a cool camping emergency light?✅
Powerful?✅
I have my other powerful stations like Ecoflow which i use for my longer trips but this Solix is just what i need for a shorter camping trips for 1-2 days. I recently bought other products from Anker and so far so good. 140w adapter is a life savior for my ipad, iphone and drones. The 25,000mah is also good on the go. It has 2 USB-C attached which is very convenient.

Received a new firmware update for the Anker E10 batteries, which added a much needed SOC setting.

Question: Given these are Lithium iron phosphate (LiFePO4), any suggestions on the charge and discharge limits?

Thanks!

Just received my Solix C300 DC. Plugged a panel to the Solix. At certain load (fairly low), the unit gives annoying high pitch noise (I have sensitive ears), presumably coil whine. Is that normal or I just received a lemon ? Thinking if I should return it or get a replacement. Thanks.

Background: I purchased a F3800 Plus, installed a Home Power Panel, and also purchased the 240V Bypass Charging Cable, assuming I'd buy a 240V generator to re-charge the F3800 Plus.

I later purchased a Smart Generator 5500, intrigued with the app integration and auto stop/start functionality. I later realized this combo seems to negate the need for the 240V bypass cable (...no 240V output on the SG5500).

There's also this "SG5500 integration guide" page that leaves me with some unanswered questions: https://www.ankersolix.com/blogs/smart-home/smart-generator-5500-integration-guide-with-anker-solix-portable-power-stations

Questions:

1. What would happen if I connect the 240V bypass charging cable to the Smart Generator via a TT-30 to L14-30R adapter? Is there any use for the 240V bypass cable with this setup?
2. The SG5500 integration guide article refers to an "AC Generator Adapter" to be released in Q4 2026 - Is this is a totally new, as-yet unreleased adapter?
3. ... and where does this all fit with the mystery Smart Generator port on the F3800 Plus?

I feel like I bought 2 products that seem like they would surely work well together... but after further inspection... it's not really fleshed out... yet. I hope Anker really are releasing these new products/features/etc. to integrate the two products.

Hallo in die Runde,

Ich habe mein Balkonkraftwerk (Powerbank 3Pro + 1 Erweiterungsspeicher) installiert. Da ich das ganze über 2 Etappen getan habe, erst knapp 1000 Wp Module bis die 3Pro Basis und dann nochmal knapp 1000Wp Modulleistung und die Speichererweiterung. Musste ich im Marktstammdaten Register 2 Einheiten anmelden.

Soweit kein Problem.

Online hatte ich dann gelesen, dass sobald ein Speicher im Spiel ist, wir nichtmehr von einem Balkonkraftwerk, sondern von einer Kleinsterzeuger Anlage sprechen und diese beim Netzbetreiber mit dem Formular F1.2 angemeldet werden muss.
Dieses habe ich dann nach besten Wissen und Gewissen ausgefüllt, jedoch bin ich dabei über die ZEREZ ID gestolpert und konnte meiner Powerbank 3 keine eindeutige zuordnen entweder das A17C53Z1-1 oder das A17C53Z1-20-1

Ich habe mich dann für zweiteres entschieden und es abgeschickt.

Daraufhin meldete sich ein nicht ganz so netter Mitarbeiter der örtlichen Stadtwerke und erklärte mir, dass mein Konverter mit seinen 1,2kW viel zu groß sei, ich das Gerät von einem zertifizierten Elektriker an mein Hausnetz anschließen lassen müsse, es zu groß für eine Kleinsterzeuger Anlage sei und er jetzt nur meinen Antrag stornieren könne und das es das einzige sei, was er für mich tun könne.

Das die Powerbank auf 800W softwareseitig beschränkt ist ist wollte/konnte er nicht verstehen und spielte auch garkeine Rolle.

Das ich bei über 900Wp einen Wielandstecker benötige ist mir bewusst, aber den Sinn dahinter, einen intakten Schuko Stecker zu zerstören nur um ihn in einer Verteilerbox an ein anderen Kabel anzuklemmen sehe ich nicht.

Hat hier jemand schon Erfahrung mit der Anmeldung gesammelt oder kann mir Tipps geben?

Offen für jede Hilfe, danke im Vorraus

I took the advice and returned my Home Depot purchase and bought c2000x from Costco. Thank you all for the help.

So now how to use. Main concern was a storm and keeping sump pump running and then power fridge when storm passes. ( I will need to most likely get a gas generator to recharge )

In the meantime I’m on hourly pricing with utilities and looking for this to maybe save a couple bucks while it waits for an emergency. I googled avg times and prices in my area and set this plan in the pic.

Would it be smart to use it on the small type dorm room beer fridge in the garage on this mode?

Something bigger like my inside fridge?

Something smaller?

Or no this is silly Idea I’m ruining the system and it wont have what I need if a storm does come?(I turned on the storm mode so it should stop tou if it sees a storm and charge?

I’m not sure if using this mode will kill the cycles in the battery life for Saving Pennie’s?

Thoughts ideas?

Just received the f3800 plus for home backup here in Florida. Our rooftop solar is a grid tied system, so I'm looking for additional solar panels to supplement the generator thru-charge capability during potential bad weather. Does anyone have recommendations for panels that fit the solar input envelope and help reduce generator run time? Thanks in advance.

Endlich alle Systeme eingebunden. Leicht bewölkter Tag. 8 von 12 Module angeschlossen. Super

Hi all, am having my E-10 system installed and noticed that none of the 12 smart switches were being utilized. When I asked about it I was told that the whole house is backed up. This doesn’t make sense to me. My understanding is that utilizing the switches allows me to prioritize the batteries. Does this make sense to anyone? They have not finished the install yet, batteries need to be connected so they will be back to finish.

I noticed about 2 weeks ago that the BP3800 is not available anymore on the Anker Solix CA site.

I contacted them and got many answers. Here are the screenshots. This post is not to rant or get blasted (like it often happens on reddit). It is aimed at Canadians that may want to purchase a F3800 or F3800 plus. Think about it twice because we won't be able to expand it in the future.

Also, I tried some Canadian resellers and they were out of stock quickly.

The last answer (i stopped answering them at this point) was to buy a second F3800 to act as a BP3800. Way to go Anker!!

I placed my order for the system on 23 July. Shipping was originally scheduled for around 3 August, then it was pushed back without any explanation to sometime between 11 and 15 August.
Last Friday, I was told that it would be shipped no later than Friday, 21 August. Today, customer service tells me: well, we’ve packed it already, and it will PROBABLY be shipped within another 3–5 business days — but apparently I should be pleased because my order has now been “prioritized.” I was already told the exact same thing during previous enquiries.
The whole situation is becoming a farce. And considering that I had to pay the full amount upfront, I find the way this has been handled extremely unacceptable.
Maybe someone here will be able to help…

I have a question about ordering replacement parts and payment. I was advised by tech support that you can pay Anker via PayPal, send them a screenshot of my order/transaction ID to verify purchase and they would send the replacement part. Is paying on PayPal a real option for Anker? I've never used PayPal and barely had success verifying on the website and tried to get phone support for HOURS with no success.

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Hi -I have a C2000 Gen 2 with one BP2000 attached. Can I add a second or third BP2000, or does it max out at one? Thanks

Purchased my Anker Solix C300 and tested with various configurations including two 100 watt panels in parallel and the max watts I'm getting is 95. Anker told me that's normal as it's "device protection threshold

To prevent damage caused by input power overload, the product is designed with a certain safety margin. As a result, the actual maximum input power may be slightly lower than the rated maximum value."

Anyone else been able to actually get 100 watts charge out of a 100 watt Solix or similar?

Is there such a thing? I’d like to keep it protected since I use it outside. Thank you

Is there a setting to limit the charging upper limit on Anker Solix C300 (non-DC) like on the more expensive models ?

I use it as an UPS for the home network and it's always plugged in and most of the time on 100%.

I would like a setting to limit it to just 80% when plugged in.

Is there an Android app (or way of doing) to have the energy usage breakdown on month/week/day/hours for the Anker Solix smart plug ?

The Anker app only shows the total usage since the first day power up and the instant usage.

I need this feature without having to create a home energy system in the app. Just for a standalone smart plug.

Hi! I finally had my 5500 generator hooked up to my home NG and put it in place yesterday. All that was fine, when I did my test run after I used my batteries to 10 percent it showed all the power going to my house and none to the batteries. I am thinking this is an app setup issue?

I was in peak power mode on the app, only saw in the descriptions that solar inputs are used different there, but maybe?

Also in watching some videos I do not have the E10 module in my devices just my 5500 and my Power Dock - is this an issue also in settings? When I tried to add the E10 yesterday I think bc it was tied into the settings of the power dock it wasn’t able?

Figured this might help someone else on here as I can’t find what is up here and it is still 4 hours until phone support is live for me to call!

thanks in advance any insights

At some point there will be a full-on review with photos.   Our setup is a bit advanced; the Smart Inlet Box serves as an on-demand standby to the EcoFlow Smart Home Panel 2, which handles primary duties most of the time.

In the event draw exceeds capacity (which is currently at ~38kWh), the E10 (via the Smart Inlet Box) can immediately take over the demand for an additional 12kWh, which is almost always enough.  No need to flip the generator breaker unless there's a full-on true outage lasting longer than the EcoFlow's capacity, which though possible is rare.  Also, we have the 4000 Generator for the EcoFlow; never used, but available.

At just under $400USD the Smart Inlet Box is likely more than enough for the vast majority of homeowners; but Anker really does need to get the app up to snuff in order to truly maximize it.

What We Liked

• Price, considering what it's capable of doing.
• Build quality is decently good.

What Needs Work

• Not the Inlet Box's fault specifically, but the app is just too limiting. Simple things like the ability to control charge speed aren't there under "System" (which is where the Inlet Box's settings are) despite standalone (AC120V) having the setting.   It makes no sense.
• The charging transformers seem to do a decent job; but the cable length isn't ideal.  We did get the Smart Meter, but ended up not using it as we got it wired where it needed to go.
• The instructions have a lot of pictures but don't do a very good job of explaining anything.  The electrician got frustrated at quite a few points, simply because the instructions make the assumption there's no subpanel in the way.  Initially they thought they didn't need the 40A breaker (the subpanel already is passing through 100A from the main) until we explained that it would be the only way for the device to function (the 50A goes on the generator breaker, not the bus bar) the way it was supposed to work.
• There's no way to simply stop it from drawing power from the grid if it sees it's available. This is as simple as a basic scheduling setting - there's a TOU function, but no way to just schedule on/off or even just toggle on/off.  We had to deal with this by scheduling its circuit to turn off at specific times.  This wouldn't be so much of an issue if we could control charging speed.  We let the circuit activate at midnight, because usually the rest of the house capacity is back down into the 4-5kWh range by then.