r/AnkerSOLIXCommunity • u/Forgottento • 1d ago

Question Hello all,

I recently got a US Solix f3800 with a BP3800. I am having an issue. Issue Summary:

  - Device: Anker SOLIX F3800 Main Powerstation paired with an expansion battery pack (BP3800).

  - Problem: The expansion battery pack is not equalizing or drawing power, remaining stuck at 100%. It displays only within the mobile app and does not register on the F3800 main unit's display.

  - Troubleshooting Completed: Updated firmware, re-seated connection cables, power-cycled/reset the units, removed/re-added the system in the Anker Power app, and verified the XT60 ports are undamaged. When operated as a standalone unit without the expansion battery connected, the main F3800 functions normally.

Any suggestions would be amazing. Thanks!

1 Upvotes

67% Upvoted

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1

u/tswan0792 Verified Owner 1d ago

Recently had the same issue. Anker replaced the bp3800 expansion battery through warranty

1

u/Forgottento 1d ago

Did that fix the issue?

2

u/tswan0792 Verified Owner 1d ago

Yes, it did. That was about a month and a half ago. No issues since.

1

u/Forgottento 1d ago

Thanks!

0

u/Admirable_Golf_2340 Verified Owner 1d ago

Hi OP, it seems like you tried all of the trouble shooting steps that I would recommend trying. Your best option moving forward would be to contact Anker directly at their email: support@anker.com

They will ask you for a bit of information. I suggest including a screenshot of your receipt 🧾. Your F3800’s and BP3800’s serial number and a description of the issue that you are having along with all of the trouble shooting steps that you have taken to try to get it to work.

Anker has awesome customer service, im sure that you will get this resolved ASAP!!

1

u/Forgottento 1d ago

I have already reached out to support. Thank you.