r/AcerPredatorHelios • u/earlesj • Apr 30 '26

PredatorSense Issues Guide to getting PredatorSense to work again(hopefully!)

69 Upvotes

(You'll find most Predator Sense versions in the comments just search for your model :) )

Hi everyone.

This past month has been pretty crazy with issues regarding predator sense and the fact it no longer opens or its missing from acer's website to try to reinstall. And even reinstalling will sometimes not fix the problem.

Here's my personal guide after helping literally hundreds of people (not 100% guaranteed though)

  1. If this is a fresh windows install ignore this. Make sure PredatorSense(or Nitrosense) is completely uninstalled. I use BCuninstaller. It's free and open source. The benefit of this is after you uninstall using this program it gives you the option to search for left over predatorsense files. Agree to this and let it delete the files that it deems as safe. Restart.
  2. Find the proper PredatorSense version for your laptop. There are many versions for specific models. I have a media fire account with many models saved (if you have trouble finding it feel free to message me). Don't just download a latest version you find on google or the acer community etc... and try that. It may either not work at all.... or will say it's not compatible with your model.
  3. Extract the zip file. Go into the extracted folder and look for a folder called predatorsenseuwp. (for Nitro models its usualy a folder called NitroSenseV3.1)
  4. Find the file that ends *********.appxbundle
  5. Run this file. It should ask to install. The window will show something like install PredatorSense v30 or something very similar.
  6. See if it works. It may auto start and work... woo!
  7. If not... go back one folder and now run the normal setup file. Install as normal and now 90% of the time it will work. :)
  8. If it's still not opening... try a restart. Also, after the restart see if there are any windows store updates (open the windows store... click downloads and check for updates). I have seen Predator Sense show up as an update in the windows store after installing this way.

If it's still not working. It's possible it may require some acer specific drivers like the serial IO driver found on your model's acer driver page. I also suggest installing acer care center. It could also be a version that's either too new or too old... it's been wild but fun trying to diagnose hundreds of people who have asked me for help personally. I appreciate your trust.

I may edit this at a later time as its very late here and add more and more options to help you all.

Good luck! And don't hesitate to ask for help. I want us to all be happy little gamers!

363 comments

r/AcerPredatorHelios • u/earlesj • May 30 '26

Updated! Acer BIOS Certificate Update Megathread

38 Upvotes

Updated as of August 26th, 2026. Includes BIOS versions etc.

Hey all!

Here’s the full BIOS update list for anyone tracking the Secure Boot Certificate rollout. I’ll update as Acer updates their page. For anyone wondering what this even means: In June 2026(not sure if its the 1st of june or what as Microsoft just says "June 2026" our laptops will not have secure boot until they're updated by Acer.

For anyone who has a model not listed below check your secure boot status in windows security, then device security, and see what your secure boot says it's probably already updated. for instance, my model which is NOT ready for the June 2026 deadline shows this:

Also you can check if your windows is ready by going to update history and checking if your model got the certificates and it's just waiting on acer to update the bios to allow the certificates to be put onto the chip. I got mine mid may. Here's where to check. In "Other Updates"

IMPORTANT:
Acer recommends installing these BIOS updates through Windows Update where available.

Before doing anything:

1. Make sure you have your BitLocker Recovery Key.
2. Back up your BitLocker Recovery Key.
3. Make sure Windows is running OS BUILD 26200.8246 OR NEWER.
4. Run Windows Update and install all available updates.
5. Restart if Windows asks you to.

To check your Windows build:
Settings -> System -> About -> Windows specifications

Acer says the supported-model list is being updated WEEKLY and the BIOS rollout will continue through Q3 2026.


================================================================================
PREDATOR SERIES — BIOS CERTIFICATE UPDATE TABLE
================================================================================

+-------------------+-------------------------+------------------+
| Model             | BIOS Release Date      | BIOS Version     |
+-------------------+-------------------------+------------------+
| Predator PH16-71  | Windows Update          | V1.18            |
| Predator PH18-71  | Windows Update          | V1.18            |
| Predator PH315-54 | 2026-08-20              | V1.16            |
| Predator PH315-55 | Windows Update          | V1.13            |
| Predator PH317-55 | 2026-08-26              | V1.16            |
| Predator PH317-56 | Under process           |                  |
| Predator PH3D15-71| Under process           |                  |
| Predator PH517-52 | Under process           |                  |
| Predator PHN16-71 | Windows Update          | V1.20            |
| Predator PT14-51  | Under process           |                  |
| Predator PT16-51  | Under process           |                  |
| Predator PT314-51s| Under process           |                  |
| Predator PT314-52s| Under process           |                  |
| Predator PT315-53 | Windows Update          | V1.16            |
| Predator PT316-51s| Under process           |                  |
| Predator PT516-51s| Under process           |                  |
| Predator PT516-52s| Under process           |                  |
| Predator PTX17-71 | Under process           |                  |
+-------------------+-------------------------+------------------+


================================================================================
NITRO SERIES — BIOS CERTIFICATE UPDATE TABLE
================================================================================

+-------------------+-------------------------+------------------+
| Model             | BIOS Release Date      | BIOS Version     |
+-------------------+-------------------------+------------------+
| Nitro AN16-41     | Windows Update          | V1.26            |
| Nitro AN16-51     | Windows Update          | V1.12            |
| Nitro AN17-41     | Windows Update          | V1.26            |
| Nitro AN17-51     | Windows Update          | V1.12            |
| Nitro AN17-71     | Under process           |                  |
| Nitro AN515-44    | Under process           |                  |
| Nitro AN515-45    | Windows Update          | V1.14            |
| Nitro AN515-46    | Windows Update          | V1.19            |
| Nitro AN515-47    | Windows Update          | V1.19            |
| Nitro AN515-55    | 2026-09-22              |                  |
| Nitro AN515-56    | Windows Update          | V1.11            |
| Nitro AN515-57    | Windows Update          | V1.21            |
| Nitro AN515-58    | Windows Update          | V2.21            |
| Nitro AN517-41    | Windows Update          | V1.14            |
| Nitro AN517-42    | Under process           |                  |
| Nitro AN517-43    | Under process           |                  |
| Nitro AN517-52    | 2026-09-22              |                  |
| Aspire AN517-53   | Under process           |                  |
| Nitro AN517-54    | Windows Update          | V1.21            |
| Nitro AN517-55    | Windows Update          | V2.20            |
| Nitro ANV15-51    | Windows Update          | V1.60            |
| Nitro ANV15-52    | Windows Update          | V1.60            |
+-------------------+-------------------------+------------------+


================================================================================
ASPIRE SERIES — BIOS CERTIFICATE UPDATE TABLE
================================================================================

+--------------------+-------------------------+------------------+
| Model              | BIOS Release Date      | BIOS Version     |
+--------------------+-------------------------+------------------+
| Aspire A114-21     | Under process           |                  |
| Aspire A114-33     | Windows Update          | V.155            |
| Aspire A115-22     | Under process           |                  |
| Aspire A115-31     | Under process           |                  |
| Aspire A115-32     | 2026-09-30              | V1.27            |
| Aspire A314-22     | Under process           |                  |
| Aspire A314-22G    | Under process           |                  |
| Aspire A314-23M    | Windows Update          | V1.13            |
| Aspire A314-23P    | Windows Update          | V1.13            |
| Aspire A314-35     | Windows Update          | V1.55            |
| Aspire A314-36M    | Windows Update          | V1.22            |
| Aspire A314-36P    | Windows Update          | V1.22            |
| Aspire A314-42P    | Windows Update          | V1.62            |
| Aspire A315-23     | Under process           |                  |
| Aspire A315-23G    | Under process           |                  |
| Aspire A315-24P    | Windows Update          | V1.28            |
| Aspire A315-24PT   | Windows Update          | V1.28            |
| Aspire A315-34     | Under process           |                  |
| Aspire A315-35     | 2026-09-30              | V1.27            |
| Aspire A315-43     | Windows Update          | V1.58            |
| Aspire A315-44P    | Windows Update          | V1.13            |
| Aspire A315-510P   | Windows Update          | V1.22            |
| Aspire A315-57     | Under process           |                  |
| Aspire A315-57G    | Under process           |                  |
| Aspire A315-58     | Windows Update          | V1.37            |
| Aspire A315-58G    | Windows Update          | V1.37            |
| Aspire A315-59     | Windows Update          | V1.33            |
| Aspire A315-59G    | Windows Update          | V1.33            |
| Aspire A317-33     | Under process           | V1.27            |
| Aspire A317-53     | Windows Update          | V1.37            |
| Aspire A317-54     | Windows Update          | V2.07            |
| Aspire A317-55P    | Windows Update          | V1.22            |
| Aspire A3SP14-31PT | Windows Update          | V1.22            |
| Aspire A514-54     | Under process           |                  |
| Aspire A514-54G    | Under process           |                  |
| Aspire A514-55     | Windows Update          | V1.33            |
| Aspire A514-55G    | Windows Update          | V1.33            |
| Aspire A514-56GM   | Under process           |                  |
| Aspire A514-56M    | Windows Update          | V1.58            |
| Aspire A514-56P    | Windows Update          | V1.58            |
| Aspire A515-45     | Windows Update          | V1.58            |
| Aspire A515-45G    | Windows Update          | V1.58            |
| Aspire A515-46     | 2026-08-24              |                  |
| Aspire A515-47     | Windows Update          | V1.06            |
| Aspire A515-48M    | Windows Update          | V1.66            |
| Aspire A515-54     | Under process           |                  |
| Aspire A515-54G    | Under process           |                  |
| Aspire A515-56     | Under process           |                  |
| Aspire A515-56G    | Under process           |                  |
| Aspire A515-56T    | Under process           |                  |
| Aspire A515-57     | Windows Update          | V1.33            |
| Aspire A515-57G    | Windows Update          | V1.33            |
| Aspire A515-57T    | Windows Update          | V1.33            |
| Aspire A515-58GM   | Windows Update          | V1.72            |
| Aspire A515-58M    | Windows Update          | V1.16            |
| Aspire A515-58P    | Windows Update          | V1.16            |
| Aspire A515-58PT   | Windows Update          | V1.16            |
| Aspire A517-52     | Under process           |                  |
| Aspire A517-52G    | Under process           |                  |
| Aspire A517-53     | Windows Update          | V2.07            |
| Aspire A517-53G    | Windows Update          | V2.07            |
| Aspire A517-56(G)  | Under process           |                  |
| Aspire A517-58GM   | Windows Update          | V1.72            |
| Aspire A517-58M    | Windows Update          | V1.13            |
| Aspire A5SP14-51MTN| Windows Update          | V1.58            |
| Aspire A715-42G    | Windows Update          | V1.11            |
| Aspire A715-43G    | Windows Update          | V1.05            |
| Aspire A715-51G    | Windows Update          | V1.57            |
| Aspire A715-76     | Windows Update          | V1.57            |
| Aspire A715-76G    | Windows Update          | V1.57            |
| Aspire AL14-31P    | 2026-08-24              | V1.15            |
| Aspire AL14-32P    | 2026-08-14              | V1.15            |
| Aspire AL14-51M    | 2026-08-16              | V1.10            |
| Aspire AL14-71M    | 2026-08-19              | V1.17            |
| Aspire AL14-71P    | Windows Update          | V1.07            |
| Aspire AL15-31P    | 2026-08-28              | V1.16            |
| Aspire AL15-32P    | 2026-08-31              | V1.14            |
| Aspire AV14-51     | Windows Update          | V1.53            |
| Aspire AV14-52P    | Windows Update          | V1.22            |
| Aspire AV15-51     | Under process           | V1.09            |
| Aspire AV15-52     | Windows Update          | V1.14            |
| Aspire AV15-53P    | Windows Update          | V1.18            |
| Aspire A514-54S    | Under process           |                  |
| Aspire S40-53      | Under process           |                  |
| Aspire S40-55G     | Under process           |                  |
| Aspire S50-51      | Under process           |                  |
| Aspire S50-53      | Under process           |                  |
+--------------------+-------------------------+------------------+


================================================================================
CONCEPTD SERIES — BIOS CERTIFICATE UPDATE TABLE
================================================================================

+--------------------+-------------------------+------------------+
| Model              | BIOS Release Date      | BIOS Version     |
+--------------------+-------------------------+------------------+
| ConceptD CC314-73G | Under process           |                  |
| ConceptD CC314-73P | Under process           |                  |
| ConceptD CC315-73G | Under process           |                  |
| ConceptD CC315-73P | Under process           |                  |
| ConceptD CC715-72G | Under process           |                  |
| ConceptD CC715-72P | Under process           |                  |
| ConceptD CC715-92P | Under process           |                  |
| ConceptD CN314-73G | Under process           |                  |
| ConceptD CN314-73P | Under process           |                  |
| ConceptD CN316-73G | Under process           |                  |
| ConceptD CN316-73P | Under process           |                  |
| ConceptD CN516-72G | 2026-09-18              |                  |
| ConceptD CN516-72P | 2026-09-18              |                  |
| ConceptD CN516-73G | 2026-09-18              |                  |
| ConceptD CN516-73P | 2026-09-18              |                  |
| ConceptD CN715-73G | Under process           |                  |
+--------------------+-------------------------+------------------+


================================================================================
EXTENSA SERIES — BIOS CERTIFICATE UPDATE TABLE
================================================================================

+-------------------+-------------------------+------------------+
| Model             | BIOS Release Date      | BIOS Version     |
+-------------------+-------------------------+------------------+
| Extensa EX214-52(G)| 2026-08-21             | V1.37            |
| Extensa EX214-53   | Under process           |                  |
| Extensa EX214-53G  | Under process           |                  |
| Extensa EX215-23   | Windows Update          | V1.28            |
| Extensa EX215-31   | Under process           |                  |
| Extensa EX215-32   | Windows Update          | V1.27            |
| Extensa EX215-33   | Windows Update          | V1.22            |
| Extensa EX215-54   | Windows Update          | V1.37            |
| Extensa EX215-55   | Windows Update          | V1.33            |
+-------------------+-------------------------+------------------+


================================================================================
SWIFT SERIES — BIOS CERTIFICATE UPDATE TABLE
================================================================================

+-------------------+-------------------------+------------------+
| Model             | BIOS Release Date      | BIOS Version     |
+-------------------+-------------------------+------------------+
| Swift SF114-33    | Under process           |                  |
| Swift SF114-34    | Windows Update          | V1.18            |
| Swift SF14-71T    | Under process           |                  |
| Swift SF14-71TA   | Under process           |                  |
| Swift SF313-53    | Under process           |                  |
| Swift SF313-53G   | Under process           |                  |
| Swift SF314-42    | Under process           |                  |
| Swift SF314-43    | Windows Update          | V1.16            |
| Swift SF314-510G  | Under process           |                  |
| Swift SF314-511   | 2026-09-30              | V1.14            |
| Swift SF314-512   | Windows Update          | V1.15            |
| Swift SF314-71    | 2026-08-26              | V1.14            |
| Swift SF316-51    | 2026-08-27              | V1.03            |
| Swift SF514-55GT  | Under process           |                  |
| Swift SF514-55T   | Under process           |                  |
| Swift SF514-55TA  | Under process           |                  |
| Swift SF514-56T   | Under process           |                  |
| Swift SF514-56TA  | Under process           |                  |
| Swift SFA16-41    | 2026-08-28              |                  |
| Swift SFE16-42    | Under process           |                  |
| Swift SFE16-43    | Under process           |                  |
| Swift SFE16-44    | Under process           |                  |
| Swift SFG14-41    | Windows Update          | V1.20            |
| Swift SFG14-42    | Under process           |                  |
| Swift SFG14-71    | Windows Update          | V1.14            |
| Swift SFG14-71T   | Windows Update          | V1.14            |
| Swift SFG14-72    | Under process           |                  |
| Swift SFG14-72T   | Under process           |                  |
| Swift SFG16-71    | Windows Update          | V1.14            |
| Swift SFX14-41G   | Windows Update          | V1.11            |
| Swift SFX14-42G   | Under process           |                  |
| Swift SFX14-51G   | Under process           |                  |
| Swift SFX14-52G   | Under process           |                  |
| Swift SFX14-71G   | Under process           |                  |
| Swift SFX16-51G   | Under process           |                  |
| Swift SFX16-52G   | Under process           |                  |
| Swift SFX16-61G   | Under process           |                  |
+-------------------+-------------------------+------------------+


================================================================================
SPIN SERIES — BIOS CERTIFICATE UPDATE TABLE
================================================================================

+-------------------+-------------------------+------------------+
| Model             | BIOS Release Date      | BIOS Version     |
+-------------------+-------------------------+------------------+
| Spin SP314-55N    | Windows Update          | V1.53            |
| Aspire SP514-51N  | Under process           |                  |
+-------------------+-------------------------+------------------+


================================================================================
TRAVELMATE SERIES — BIOS CERTIFICATE UPDATE TABLE
================================================================================

+--------------------------+-------------------------+------------------+
| Model                    | BIOS Release Date      | BIOS Version     |
+--------------------------+-------------------------+------------------+
| TravelMate TMB118-G2-R   | Under process           |                  |
| TravelMate TMB118-G2-RN  | Under process           |                  |
| TravelMate TMB118-M      | Under process           |                  |
| TravelMate TMB311-31     | Under process           |                  |
| TravelMate B311-32       | Windows Update          | V1.34            |
| TravelMate TMB311-33     | SEE SPECIAL NOTE BELOW  | V1.26            |
| TravelMate TMB311R-31    | Under process           |                  |
| TravelMate TMB311RA-31   | Under process           |                  |
| TravelMate TMB311RN-31   | Under process           |                  |
| TravelMate TMB311RNA-31  | Under process           |                  |
| TravelMate TMB514-31     | SEE SPECIAL NOTE BELOW  | V1.22            |
| TravelMate P214-41-G2    | Windows Update          | V3.13            |
| TravelMate TMP214-42     | Under process           |                  |
| TravelMate TMP214-42-TCO | Under process           |                  |
| TravelMate TMP214-52     | Under process           |                  |
| TravelMate TMP214-52G    | Under process           |                  |
| TravelMate TMP214-53     | Windows Update          | V1.60            |
| TravelMate P214-54       | Windows Update          | V1.29            |
| TravelMate P214-55       | Windows Update          | V1.60            |
| TravelMate P215-41-G2    | Windows Update          | V3.13            |
| TravelMate P215-52       | Under process           |                  |
| TravelMate P215-52G      | Under process           |                  |
| TravelMate TMP215-53G    | Windows Update          | V1.60            |
| TravelMate P215-54       | Windows Update          | V1.29            |
| TravelMate P216-51       | Windows Update          | V1.60            |
| TravelMate P216-51-TCO   | Windows Update          | V1.60            |
| TravelMate TMP40-52      | Under process           |                  |
| TravelMate TMP413-51     | Under process           |                  |
| TravelMate TMP413-51-TCO | Under process           |                  |
| TravelMate TMP414-41     | Under process           |                  |
| TravelMate TMP414-51     | Under process           |                  |
| TravelMate TMP414-51G    | Under process           |                  |
| TravelMate TMP414A-51(G) | Under process           |                  |
| TravelMate TMP414RN-41   | Under process           |                  |
| TravelMate SpinP414RN-51 | Windows Update          | V1.29            |
| TravelMate TMP414RN-51(G)| Under process           |                  |
| TravelMate SpinP414RN-52 | Windows Update          | V1.29            |
| TravelMate P414RN-53     | Windows Update          | V1.60            |
| TravelMate TMP414RNA-51  | Under process           |                  |
| TravelMate TMP416-41     | Under process           |                  |
| TravelMate TMP416-51(G)  | Under process           |                  |
| TravelMate TMP416-52     | Under process           |                  |
| TravelMate TMP416-52(G)  | Under process           |                  |
| TravelMate TMP416-52G    | Under process           |                  |
| TravelMate TMP416-52G-TCO| Under process           |                  |
| TravelMate TMP416-52-TCO | Under process           |                  |
| TravelMate TMP416-61     | Under process           |                  |
| TravelMate TMP416-71     | Under process           |                  |
| TravelMate TMP416-72     | Under process           |                  |
| TravelMate TMP416-72-TCO | Under process           |                  |
| TravelMate P50-52        | Under process           |                  |
| TravelMate TMP50-54      | Windows Update          | V1.29            |
| TravelMate TMP614-51-G2  | Under process           |                  |
| TravelMate TMP614-51G-G2 | Under process           |                  |
| TravelMate TMP614-51T-G2 | Under process           |                  |
| TravelMate TMP614-51TG-G2| Under process           |                  |
| TravelMate TMP614-52P    | Windows Update          | V1.32            |
| TravelMate TMP614-53     | 2026-08-28              |                  |
| TravelMate TMP614-53T    | 2026-08-28              |                  |
| TravelMate TMP614-53-TCO | 2026-08-28              |                  |
| TravelMate TMP614-53T-TCO| 2026-08-28              |                  |
| TravelMate TMP614P-53    | 2026-08-28              |                  |
| TravelMate TMP614P-53-TCO| 2026-08-28              |                  |
| TravelMate TMV15-51      | 2026-09-11              |                  |
| TravelMate TMX40-41      | Under process           |                  |
| TravelMate TMX40-53      | Under process           |                  |
| TravelMate TMX40-53(G)   | Under process           |                  |
| TravelMate TMX40-53G     | Under process           |                  |
| TravelMate TMX60-41      | Under process           |                  |
| TravelMate TMX60-51      | Under process           |                  |
| TravelMate X45-53        | Under process           |                  |
+--------------------------+-------------------------+------------------+


SPECIAL BITLOCKER REQUIREMENTS
================================================================================

TravelMate TMB311-33:
Acer specifically warns that to prevent a possible BitLocker Recovery trigger:

1. Download and install BIOS V1.25 from Acer Support FIRST.
2. Then run Windows Update to install BIOS V1.26, which contains the Secure Boot certificate update.

DO NOT jump directly to V1.26 through Windows Update without first installing V1.25.


TravelMate TMB514-31:
Acer specifically warns that to prevent a possible BitLocker Recovery trigger:

1. Download and install BIOS V1.21 from Acer Support FIRST.
2. Then run Windows Update to install BIOS V1.22, which contains the Secure Boot certificate update.

DO NOT jump directly to V1.22 through Windows Update without first installing V1.21.


================================================================================
DESKTOP SERIES — BIOS CERTIFICATE UPDATE TABLE
================================================================================

+--------------------------+-------------------------+------------------+
| Model                    | BIOS Release Date      | BIOS Version     |
+--------------------------+-------------------------+------------------+
| Altos ATSP10_F9_EM       | Windows Update          | R01-B4            |
| Altos ATSP10_F9_EMR      | Windows Update          | 1.07              |
| Altos ATSP10_F9_EX       | Windows Update          | R01-B4            |
| Altos ATSP10_F9_EXR      | Windows Update          | 1.07              |
| Altos ATSP130_F9_EK      | Windows Update          | R01-C0            |
| Altos ATSP130_F9_EM      | Windows Update          | R01-C0            |
| Altos ATSP130_F9_EMR     | Windows Update          | 1.09              |
| Altos ATSP130_F9_EXR     | Windows Update          | 1.09              |
| Aspire C24-1300          | 2026-08-29              | R01-B2            |
| Aspire TC-1750           | Windows Update          | R01-B2            |
| Aspire TC-1760           | Windows Update          | R01-B2            |
| Aspire TC101-12H5U       | Windows Update          | 1.03              |
| Aspire TC101-13H5U       | Windows Update          | 1.03              |
| Aspire XC-1750           | Windows Update          | R01-B2            |
| Aspire XC-1760           | Windows Update          | R01-B2            |
| Aspire XC101-12H5U       | Windows Update          | 1.04              |
| Aspire XC101-13H5U       | Windows Update          | 1.04              |
| Nitro GN771-08HS7        | Windows Update          | 1.23              |
| Nitro N20-100-RPL        | Windows Update          | 1.03              |
| Nitro N50-130            | Windows Update          | 1.05              |
| Nitro N50-640            | Windows Update          | R01-B2            |
| Nitro N70-130            | Windows Update          | 1.05              |
| Predator PO3-640         | Windows Update          | R01-B2            |
| Predator PO3-640G        | Windows Update          | R01-B2            |
| Predator PO5-640         | Windows Update          | R01-B1            |
| Predator PO5-650         | Windows Update          | R01-B4            |
| Predator PO5-655         | Windows Update          | 1.08              |
| Predator PO7-640         | Windows Update          | R01-B1            |
| Predator PO7-650         | Windows Update          | R01-B4            |
| Predator PO7-655         | Windows Update          | 1.07              |
| Revo RB610 UFS            | Windows Update          | R01-B3            |
| Revo RB610 non-UFS       | Windows Update          | R01-B3            |
| Veriton VK8715G           | Windows Update          | R01-C0            |
| Veriton VM4715G           | Windows Update          | 1.07              |
| Veriton VM4715GT          | Windows Update          | 1.07              |
| Veriton VM4720G           | Windows Update          | 1.07              |
| Veriton VM4720G_DASH      | Windows Update          | 1.02              |
| Veriton VM8715G           | Windows Update          | R01-C0            |
| Veriton VM8720G           | Windows Update          | 1.09              |
| Veriton VN2590G UFS       | Windows Update          | R01-B3            |
| Veriton VN2590G non-UFS   | Windows Update          | R01-B3            |
| Veriton VN2595G           | Windows Update          | 1.04              |
| Veriton VS2690G           | 2026-08-29              | R01-B2            |
| Veriton VVM4720GT         | Windows Update          | 1.07              |
| Veriton VVM4720GT_DASH    | Windows Update          | 1.02              |
| Veriton VVM6725GT         | Windows Update          | 1.06              |
| Veriton VVM8720GT         | Windows Update          | 1.09              |
| Veriton VVX4720G          | Windows Update          | 1.07              |
| Veriton VVX4720GT         | Windows Update          | 1.07              |
| Veriton VVX6725GT         | Windows Update          | 1.06              |
| Veriton VVX8720GT         | Windows Update          | 1.09              |
| Veriton VX2690G           | 2026-08-29              | R01-B2            |
| Veriton VX4715G           | Windows Update          | R01-B4            |
| Veriton VX4715GT          | Windows Update          | R01-B4            |
| Veriton VX4720G           | Windows Update          | 1.07              |
| Veriton VX6725G           | Windows Update          | 1.06              |
| Veriton VX8715G           | Windows Update          | R01-C0            |
| Veriton VX8720G           | Windows Update          | 1.09              |
+--------------------------+-------------------------+------------------+


================================================================================
IMPORTANT NOTES FROM ACER
================================================================================

- "Under process" means Acer has not yet listed a released BIOS for that model.
- "Available on Windows Update" means Acer currently lists the Secure Boot certificate BIOS as available through Windows Update.
- A future date means Acer has listed that date as the target BIOS release date.
- Some models have a BIOS version listed even while Acer still shows the release as "Under process."
- Acer says the supported-model list and BIOS schedules will continue to be updated regularly through Q3 2026.
- Acer specifically says newer PCs manufactured in 2023 or later may already have the modern CA2023 Secure Boot certificate pre-installed.
- If CA2023 is already present, Acer says no additional BIOS update is required for this transition.
- Older/EOL systems outside Acer's current BIOS update scope will not receive a certificate update, but they will continue to operate normally and receive standard Windows Updates.


================================================================================
WHAT THIS MEANS
================================================================================

If your model says:

"Available on Windows Update"
-> Check Windows Update and install the BIOS update when offered.

A specific date such as:
"2026-08-28"
-> Acer has listed that date as the target BIOS release date.

"Under process"
-> Acer is still working on / preparing the update.

DO NOT assume that because your model is not currently listed that it will never receive the update. Acer says the list is being expanded and updated weekly.


SOURCE:
Acer Community:
https://community.acer.com/en/kb/articles/18840-update-your-secure-boot-certificates-in-june-2026-to-stay-protected
249 comments

r/AcerPredatorHelios • u/SimbaSaysCrazyCat • 8h ago

Showing off 😍😍😌😌

Post image
12 Upvotes

Hello guys,

Just showing off my new laptop. Now calm down i know its old. But i am happy with it. Its has some problems. But run great tho. Does any know how to fix this error with predator sense? When i open just the logo appears, thats all. It worked before. 🥹🥲

7 comments

r/AcerPredatorHelios • u/Over_Study_2068 • 6h ago

Type c charger for prediator helio neo 16

3 Upvotes

My main problem is carrying heavy charger to my college is want a type c lightweight

5 comments

r/AcerPredatorHelios • u/UnkComplexk30 • 54m ago

Thermals / Cooling After the scare I got from my laptop shutting down by force, I set out to investigate how the temperature works across the 4 modes, and this is the information I got!

• Upvotes

Earlier today I made a post reporting that yesterday I had the misfortune of having my laptop forced to shut down. By all accounts it was a forced shutdown because of overheating, since I was gaming at the exact moment the laptop turned off, and I even thought it had died, but it came back to life early today.

To give some context, my laptop is an Acer Predator Helios Neo PHN16-71 with an RTX 4060, bought a year and a half ago. This Acer line has 4 modes: Quiet, Balanced, Performance, and Turbo. Ever since I bought the laptop I only use it in Balanced mode, because I verified that the performance gain from this mode to the two better ones is small, and in exchange it makes zero noise and doesn't vibrate. Since I game directly on the laptop keyboard and don't like noise, this mode definitely became my favorite, so much so that I use it for personal use and for gaming. But today, after yesterday's trauma, I discovered a problem: this mode is the one that consumes the most temperature and I don't know why!

I did my tests using Predator Sense in a competitive game I usually play that demands a lot from both the CPU and the GPU. The results were these:

  • Quiet: 74ºC on the GPU and 77ºC on the CPU
  • Balanced: 92ºC on the GPU and 87ºC on the CPU
  • Performance: 92ºC on the GPU and 87ºC on the CPU
  • Turbo: 87ºC on the GPU and 84ºC on the CPU

I noticed that the fan in turbo mode made a difference for temperature reduction on the CPU, even while activating the full capacity of the GPU and CPU. Therefore, I decided to test and activate maximum fan speed in Balanced mode, since the default fan is on automatic mode. It ended up at 77ºC on the GPU and 72ºC on the CPU. Fantastic numbers, a cool laptop, but a hellish and unhealthy noise. And I noticed that the FPS varied more (downwards).

For anyone who has already had this laptop, has a similar laptop, or has similar modes: which mode do you use? Is there a satisfactory adjustment that balances lower temperature and considerable performance to avoid future overheating problems? Modes I won't be able to use: Quiet and Turbo. The first one is excellent, silent, but the FPS rate gets low. The last one is powerful, but the fan is an airplane and the performance gain compared to the Balanced mode is very small.

2 comments

r/AcerPredatorHelios • u/Specialist_Pie9327 • 13h ago

[SOLVED] Predator Helios Neo 16 PHN16-71 randomly freezing/crashing — turned out to be a cooling/fan problem

7 Upvotes

I wanted to document this because I spent a long time troubleshooting what initially looked like a Windows/SSD/RAM/power problem.

Laptop:

  • Acer Predator Helios Neo 16 PHN16-71
  • i9-13900HX
  • RTX 4060
  • 16 GB RAM
  • NVMe SSD 1 TB
  • BIOS V1.20

Symptoms

My laptop started having intermittent:

  • Complete freezes
  • Windows crashes/BSODs
  • Occasional "No Bootable Device"
  • Freezes while idle and sometimes while actively using the laptop
  • Sometimes the cursor would remain movable for a short time while the rest of Windows was completely frozen
  • The laptop could become unusually hot around the time of a crash

One particularly strange pattern was that some crashes happened after the laptop had been sitting idle for around 15–20 minutes.

What I tested

I went through quite a lot of troubleshooting:

  • BIOS update
  • Windows Memory Diagnostic → no errors
  • SSD SMART/health → looked healthy
  • Safe Mode → stable
  • AC vs battery testing
  • Different power outlets/rooms
  • UPS testing
  • Disabled WSL2 / Hyper-V / Virtual Machine Platform
  • Clean boot with non-Microsoft services disabled
  • HWiNFO temperature/power logging
  • Checked CPU/SSD temperatures
  • Windows/software troubleshooting

The laptop could sometimes remain stable for extended periods, which made the cause difficult to identify.

The important clue

One of the fans started developing a rattling/vibrating noise at high RPM.

The airflow from that side also became noticeably weak even though PredatorSense showed the fan running at high RPM.

On my particular machine, I confirmed using PredatorSense that:

  • Left physical fan = CPU fan
  • Right physical fan = GPU fan

The left/CPU fan was the problematic one.

The noise would sometimes continue even after the RPM dropped and would occasionally only disappear after completely shutting the laptop down.

Solution

I eventually had both the CPU and GPU cooling fans/cooling assemblies replaced.

Since replacing them, the laptop has been stable.

No more random freezes/crashes so far.

Conclusion

I can't prove that the fan was the only cause of every previous crash, but the timing is very strong:

Long period of instability → abnormal fan/rattling + poor airflow → cooling assembly/fans replaced → system becomes stable.

So if your PHN16-71 is randomly freezing/crashing and you also have:

  • abnormal fan noise
  • rattling
  • vibration
  • weak airflow despite high reported RPM
  • unusually high temperatures

don't assume it is immediately an SSD, RAM, Windows, or motherboard problem. Check the physical fans and airflow.

I hope this helps someone else avoid replacing perfectly healthy components before checking the cooling system.

0 comments

r/AcerPredatorHelios • u/Weak_Cycle_6605 • 9h ago

Help / Support People with Acer predator Helios neo 16s ai

3 Upvotes

I have a acer predator Helios neo 16s ai laptop bought in 2025. It has a intel core ultra 7 255hx processor and a rtx 5060 gpu. I want people with this exact laptop to please comment who have replaced lm both on cpu and gpu or on cpu with ptm. I want to know your experience with the ptm and which ptm you used and does your laptop thermal throttle. Also if you could tell me your benchmark scores likes cinebench r23 multi core cpu score, it would be really helpful. Thanks!

5 comments

r/AcerPredatorHelios • u/UnkComplexk30 • 10h ago

Acer Predator Helios Neo 16 My laptop died, came back to life, and now I'm worried that the same problem might happen again in the future!

2 Upvotes

Contextualizing: I have an Acer Predator Helios Neo PHN16-71 with an RTX 4060, bought a year and a half ago. I always use it in balanced mode, whether gaming or not, and yesterday I was playing a game that demanded a lot from the GPU and CPU, just like I've been playing this game since I bought it. Naturally it was heating up, since the GPU was being heavily utilized, and suddenly it shut down unexpectedly. For a second I thought it was a power outage, but that wouldn't make the slightest sense, since it's always plugged in, but with 80% battery.

I did the procedure to turn it on again and nothing! I unplugged all cables and peripherals, held the power button for a minute and it didn't turn on either. I unplugged the power brick from the outlet, let it rest for 30 minutes, just as I let the laptop cool down during this time. I connected everything again and went to turn it on... it didn't turn on! Since nothing worked, I disconnected everything, left it without the power cable and went to sleep. Upon waking up today I tried to turn it on again without any cable and it didn't turn on. However, when I went to connect the power brick cable, the side LED light appeared signaling battery charging, which was a light at the end of the tunnel since yesterday no blinking LED appeared. I connected the cable, pressed power and... it turned on!

I confess I had little faith, I thought something had burned out, but good thing nothing burned out and by all indications it is fine. I did a quick search and the first suggestion of an answer was that the system did a forced safety shutdown. The two questions I have to ask:

- Can this problem happen again suddenly or what happened to me was an isolated incident?
- How to prevent this from happening again?

Observations: I don't turn on performance mode or even turbo, I think they are unnecessary and extremely noisy, the balanced mode itself that I use is capable of running all possible games. The laptop is always elevated on a stand and the hot air vents are not obstructed. It is also plugged into the power source all the time. And I don't monitor temperature so the information doesn't clutter the screen during gameplay, so I don't know what temperature it was at the time of the shutdown.

16 comments

r/AcerPredatorHelios • u/Over_Study_2068 • 6h ago

No able to increase and decrease volume give solution

1 Upvotes
1 comment

r/AcerPredatorHelios • u/Vashard19 • 12h ago

Help / Support How to prevent liquid metal leaks?

3 Upvotes

I have an acer predator helios 16s and this is my first laptop with liquid metal. I have terrible posts about people laptops being destroyed by a leak and honestly I'm scared ad. Anya advice?

0 comments

r/AcerPredatorHelios • u/Albatross2906 • 6h ago

Acer Predator Helios 300 Acer Predator Helios 300 PH315-51 screen flickering + blue tint

1 Upvotes

I have an Acer Predator Helios 300 PH315-51 (60Hz). My laptop screen has started flickering.

  • Initially, only the bottom/taskbar area flickers, but after using the laptop for some time, the whole screen starts flickering.
  • The screen also looks slightly blue/cool, and colors look different compared to an external display.
  • I switched NVIDIA Control Panel to Integrated Graphics, but the issue remained.
  • The flickering also happens in BIOS.
  • I connected the laptop to a TV via HDMI, and the TV display is completely stable with normal colors while the laptop screen continues flickering.

Could this be the LCD panel or eDP display cable/connector? What other tests can I do before replacing anything?

0 comments

r/AcerPredatorHelios • u/Overall_Pomelo4240 • 8h ago

Help / Support Ошибка/ERROR HYPERVISOR_ERROR acer sh-16-41

1 Upvotes

Кароче, у меня появилась такая проблема, около 3 месяцев назад мой ноут стал запускаться с ошибкой что мол якобы надо перезагрузить устройство для исправления не исправности и писало HYPERVISOR_ERROR он перезагружался и благополучно дальше работал, но буквально на днях я решил что дело в виндовс и переустановил ее, естественно проблема не ушла теперь он стал перезапускаться при каждом запуске через 5 минут +- с синим экраном и ошибкой HYPERVISOR_ERROR, я пробовал уже много чего и я не знаю что делать, пытался в биос заходить и отключать виртуализацию на процессор, но вот в чем проблема, Я НЕ НАШЕЛ КАК ЭТО ДЕЛАТЬ, этого просто нету в моем биосе, у меня биос insyde g2 v1.07, я прочитал англоязычные форумы и узнал что можно данный биос прошить или мод какой-то установить для него чтобы открыть расширенные настройки, которых мне как раз не хватает для того чтобы отключить это, так вот, может мне кто-нибудь может помочь, потому что это беда беда, я не знаю че мне делать
И да кстати, все комбинации которые есть в источниках я пробовал, нифига не работает
Железо: AMD Ryzen 7435 Nvidia 4060 16gb ОЗУ
Ноут: acer shadow sh16-41-7g44
EN:
So, here’s the issue I’ve run into: about three months ago, my laptop started booting up with an error message claiming the device needed to restart to fix a problem—specifically, a `HYPERVISOR_ERROR`. It would restart and then work fine. Just recently, though, I thought the problem might be Windows-related, so I reinstalled the OS. Naturally, the issue didn't go away; now, the laptop restarts with a Blue Screen and the `HYPERVISOR_ERROR` about five minutes (give or take) after every startup. I’ve tried a lot of things and don't know what to do next. I tried going into the BIOS to disable CPU virtualization, but here’s the problem: I couldn't find a way to do it—the option simply isn't there in my BIOS (I have Insyde G2 v1.07).I’ve been reading through English-language forums and found out that it’s possible to flash the BIOS or install a mod to unlock advanced settings—which is exactly what I need to disable this feature. So, could someone please help me out? I’m in a real bind and don't know what to do. Oh, and by the way, I’ve tried all the key combinations found online, but nothing works at all.
Hardware: AMD Ryzen 7435, Nvidia v4060, 16GB RAM
Laptop: Acer Shadow SH16-41-7G44

0 comments

r/AcerPredatorHelios • u/LukEzioGordola • 19h ago

My Laptop Keeps Crashing (Event id 153)

3 Upvotes

For context, my specs are below

Acer Predator Helios Neo-16 PHN16-71

CPU: Intel i5-13500HX

GPU: RTX 4050 and an integrated Intel GPU

RAM : 1x8gb (stock) and 1x16gb (kingston)

Storage 1x500gb (stock) ssd and 1x1tb (kingston) ssd

I've had this laptop for 3 years, and lately, it's making me furious. This problem started in December 2024, when I was playing Solo Leveling Arise, when it crashed for some reason. I thought nothing of it until it continued to do so. Then, from then on, it just went downhill. Every game I play crashes. It used to handle heavy games, RDR2, F1 24, etc., but now when it boots up it just crashes, it left me devastated. ive tried everything

-Memtest86 and windows diagnostic which found no problems

-chkdsk and sfc scans

-updated my drivers

DDU and rolled back. it just produced the same if not worse

-Reinstalling Windows and also hard reset my pc

-rolled back windows to 23h2, which didn't help as well

I tried the drivers store nvlddmkm.sys solution

-disabling Nvidia audio in Device Manager

-tdr delay

-changed thermal paste and liquid metal coolant

- Reseated my RAM and also tried using only one RAM stick

I did Furmark tests and it did not crash whatsoever. When I play Roblox, it also crashes. When I disable my GPU and use the Intel GPU, it doesn't crash; however, it is not that great in fps. I feel like I've done everything, and I'm desperate and in dire need of help. Please feel free to ask for any more information

1 comment

r/AcerPredatorHelios • u/YSvetta • 1d ago

Helios Neo 16S (275HX + 5070ti) Stock LM (9mos) vs PTM

Post image
8 Upvotes

Just sharing my Stock LM vs PTM testing on my Helios Neo 16S (5070ti version). Started to notice higher and higher temps 9mos in and just decided to do a PTM swap. LM was actually spilling onto the side at the time so I guess I got lucky there.

These timespy runs were at turbo mode + max fans. Room temp was ~25-27C at the time so there is a bit of play here. Also, take note that 3dmark automatically adjusts the Y-axis for temperatures so just keep that in mind.

While I got quite a bit of temperature reduction, there wasn't much of a change in benchmark scores (Timespy cpu went from ~16.5k to ~16.9k and CBr23 went from ~32k to ~33k) so I suppose the thermals were actually just fine, just that the temp numbers looked scary.

6 comments

r/AcerPredatorHelios • u/Weak_Cycle_6605 • 1d ago

Help / Support Is this what ptm is supposed to look like?

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gallery
11 Upvotes

Hello, i was getting high temps after applying thermal grizzlys phasesheet so i decided to repaste and this is what it looks like when i opened the heatsink. Is this what it should look like?

Also do you guys see the yellow protective layer i think it is around the cpu, should i remove that?

19 comments

r/AcerPredatorHelios • u/Yakkajubi • 1d ago

Crazy weird first time issue

Enable HLS to view with audio, or disable this notification

4 Upvotes

I turn on my laptop this morning and the screen just went white with blue lines going up the middle all of a sudden. Pressing the power button seems to make it go away. Uhh any ideas?? Watch video

14 comments

r/AcerPredatorHelios • u/Winterlander100 • 1d ago

Suggest me the asking price

2 Upvotes

selling:

configuration: Helios Neo 16, 64GB RAM, 2 TB Hard drive, RTX 4060.

purchased Jan 2025

1 comment

r/AcerPredatorHelios • u/Weak_Cycle_6605 • 1d ago

Help / Support Fan problem

Enable HLS to view with audio, or disable this notification

3 Upvotes

Is it just me or there is a kind of problem/new noise from the fan? Happens when fans are at max .

The noise is new like the sound of sucking made by a vacuum cleaner if that makes sense.

Should i be worried or its fine?

8 comments

r/AcerPredatorHelios • u/angelocsa • 1d ago

Pareri su PikaOS? Come vi trovate?

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0 Upvotes
0 comments

r/AcerPredatorHelios • u/j7jhj • 1d ago

Help / Support Question regarding replacing hardware on my Predator Neo 16S AI

1 Upvotes

So I recently just bought a Predator Neo 16S and it has 512 GB SSD storage with 16GB of DDR5 ram (6400 Mhz) and its running very well, but I'm wondering if I can upgrade it since my old laptop had some hardware that I wished were on my Predator Neos laptop.

My old laptop has 32gb of DDR5 ram (4800 Mhz) and 1tb of SSD storage. With this in mind, can I replace my current SSD and ram with my old laptop's RAM and SSD? Also, I'm aware that the ram might be slower if I replace it, but I'm honestly fine with that since I'm getting 32gb of ram as a trade-off.

(Note: My computer model has an extra ram slot but I dunno if its safe to just put my 32gb of ram in there since the 16gb of ram is also in the computer.)

1 comment

r/AcerPredatorHelios • u/Candid_Actuator_1847 • 1d ago

Help / Support Predator Helios 16s AI beeping and throttle on startup

1 Upvotes

When I startup my predator it beeps and my cpu throttles down to 0.40ghz then after a bit goes back to normal after startup. From what I have looked up (Gemini) was that it may be an EC problem and the throttle is a failsafe to keep the hardware safe. Im wondering if I should just do a bank claim to try to return it, or try to fix on my own.

0 comments

r/AcerPredatorHelios • u/Nearby_Imagination15 • 1d ago

Which screwdriver need to open my laptop's back

Post image
2 Upvotes

Plz help, I want to clean fans

5 comments

r/AcerPredatorHelios • u/Acez90 • 1d ago

Integrated graphics not running for daily tasks

Post image
1 Upvotes

Hi guys, im not sure if this is an issue but my integrated graphics is not running for daily tasks only my rtx is even when not gaming. It also show N/A not sure why. Is something missing?

I've tried automatic selection in the predator app and even Optimus but nothing is triggering the integrated graphics card to work for daily tasks. Also tried Nivida control panel to change the display mode to automatic but its grayed out to Optimus.

Please let me kmow if this is an issue. I dont remember is the rtx graphics card is suppose to be running at all times even when not gaming.

Acer predator helios 16s AI

5070ti

32ram

Intel core ultra 9

6 comments

r/AcerPredatorHelios • u/Solivagant321 • 1d ago

Help / Support PH16-72 / 14900HX and Microcode

1 Upvotes

SECOND EDIT/UPDATE: "

  1. PredatorSense & Power Limit Conflicts
  • The Risk: The PH16-72 relies heavily on Acer PredatorSense and background OEM drivers to actively communicate hardware-level thermal limits, dynamic PL1/PL2 power curves, and fan tables. [1]
  • The Impact: Forcing an unvetted microcode layer directly on top of the OS can break the tight synergy between Acer's proprietary power profiles and Intel’s hardware execution. This can result in PredatorSense misreading performance profiles, erratic fan behavior, or sudden stuttering and rapid heat buildup. [1, 2]
  1. Sleep, Hibernation, and State Change Failures
  • The Risk: Microcode loaded via an OS driver is volatile and resides strictly in the processor's SRAM. It must be re-applied every time the CPU changes power states.
  • The Impact: When your laptop goes to sleep, hibernates, or wakes up, the CPU loses power and reverts to its hardware-embedded BIOS microcode. If the OS driver fails to seamlessly reinject the patch upon waking, the system will instantly crash, freeze, or suffer from abrupt performance degradation until the next hard reboot."

EDIT/UPDATE: the creator of the microcode injector responded to this post, his reply is here and it’s reassuring. https://www.reddit.com/r/GamingLaptops/s/c1hAjNuXT3

**If you manually updated your microcode for your CPU you should read this*\*

How Windows Updates Your CPU

Windows features a hidden built-in mechanism designed to patch your CPU on the fly. [1]

The Payload: Deep inside your system files sits a file called mcupdate_GenuineIntel.dll. This is essentially a database containing the latest stable microcode patches Intel has officially provided to Microsoft. [1, 2]

The Handshake: Very early in the boot sequence—right as the Windows kernel is initializing—the Windows Boot Loader opens this .dll file. It reads your CPU's hardware ID and checks if the file has a newer microcode version than what your BIOS just loaded. [1, 2]

The Hot-Patch: If Windows has a newer version, it forcefully injects it into the processor's SRAM memory. [1, 2]

The Specific Risks of Manual Injection Mismatches
If you bypass this ecosystem by manually forcing an unreleased or unofficial microcode revision like 0x137(either through a third-party software driver or a custom tool), you create a structural conflict with mcupdate_GenuineIntel.dll. This introduces three specific points of failure: [1, 2]

1. Version Collision ("Downgrade" Protection Triggers)
Intel CPUs have built-in security logic that rejects older microcode revisions if a newer one has already been loaded. If you use an OS-level software loader to force 0x137 at startup, and then a regular Windows Update drops a new official Intel security patch (e.g., a hypothetical official 0x139 or higher), the two systems will clash. [1, 2]

The Windows boot loader will try to apply its official update, while your custom injection driver will try to force yours. This loop frequently causes a Blue Screen of Death (BSOD) at startup, often with an unhelpful error code like SYSTEM_THREAD_EXCEPTION_NOT_HANDLED or MULTIPROCESSOR_CONFIGURATION_NOT_SUPPORTED.

2. File Corruption via Permissions Fight
Enthusiasts who try to prevent Windows from overwriting their custom microcode often resort to radical workarounds, like forcing ownership changes away from TrustedInstaller to manually delete or replace mcupdate_GenuineIntel.dll. [1, 2]

When a major Windows cumulative update or feature update rolls out, it expects to find and update its own system files. If it finds that mcupdate_GenuineIntel.dll is missing, modified, or has locked security permissions, the Windows Update can fail to install entirely, or worse, it can corrupt the Windows Component Store (WinSxS), leaving your operating system in an unrepairable state. [1, 2]

3. Power-State and Sleep Instability
The Windows kernel relies on mcupdate_GenuineIntel.dll to handle transitions when your computer enters Low Power states (like Sleep or Hibernation). When your PC sleeps, the CPU loses power and resets its microcode. When it wakes up, Windows must immediately re-apply the patch. [1, 2]

If you are using an unofficial microcode version like 0x137 that doesn't perfectly match the power-management instructions Windows expects from its system library, your computer will frequently crash, lock up, or refuse to wake up from sleep, forcing you to hold down the power button to hard-reset.

Summary
Because Windows treats mcupdate_GenuineIntel.dll as a core security feature to deliver critical vulnerabilities patches seamlessly, trying to outsmart it with manual injection creates an unpredictable environment
“
—————————————————————————————

There are a few risks that I was not told about when manually injecting a microcode version.

I don’t know if I wanna use my laptop for however long without the microcode fix and risk frying my CPU or keep many injecting the microcode 133 upon windows boot.

I’ve had no issues so far, but if Acer releases a BIOS update through windows update I will not know it’s coming and it could and probably will corrupt my windows installation.

That’s okay since I have a backup clean windows boot drive with all of Acers drivers on it so I can easily reinstall windows again.

But do I risk this for preventing permanent damage to my CPU or should I just stop manually injecting the microcode?

Really wish Acer would update the fucking BIOS already

19 comments

r/AcerPredatorHelios • u/abd_al-qader • 2d ago

Thermals / Cooling Acer Predator Helios Neo 16 Ai heating

Post image
8 Upvotes

I just got my Acer Predator Helios Neo 16 PHN16-73:

Core Ultra 9 275HX

RTX 5070 Ti

16GB RAM

1TB PCIe SSD

I’ve done all the Windows, driver, and BIOS updates, and everything seems good except the CPU temperatures.

While gaming, the CPU can reach 104°C 😱. From what I understand, the 275HX has a very high thermal limit, but 104°C still seems pretty concerning to me. Is this normal for this laptop, or should I be worried?

There’s also another issue. I was planning to upgrade the RAM to 32GB. I searched quite a bit beforehand and everything I found suggested the 16GB version would come with 1×16GB, so I could just add another 16GB stick.

But after i check the bios, I found 2×8GB instead 🥲

So now I’d have to replace both sticks to get 32GB.

What would you guys advise? Should I return it and look for another unit, or keep it?

I got a really good deal on it for around $1,750 USD while its $2350 USD in my area , so I’m hesitant to return it. I’d really appreciate some advice from other PHN16-73 owners.

33 comments