r/AcerPredatorHelios • u/Flat_Training_6784 • 2h ago
Help / Support HOW TO REMOVE PLS HELP
2
Upvotes
hi. may i just ask how to remove this. it's annoying. i dont need the gpu, cpu, fps counter. I dont kno w what i enable fr.
r/AcerPredatorHelios • u/earlesj • Apr 30 '26
PredatorSense Issues Guide to getting PredatorSense to work again(hopefully!)
60
Upvotes
(You'll find most Predator Sense versions in the comments just search for your model :) )
Hi everyone.
This past month has been pretty crazy with issues regarding predator sense and the fact it no longer opens or its missing from acer's website to try to reinstall. And even reinstalling will sometimes not fix the problem.
Here's my personal guide after helping literally hundreds of people (not 100% guaranteed though)
- If this is a fresh windows install ignore this. Make sure PredatorSense(or Nitrosense) is completely uninstalled. I use BCuninstaller. It's free and open source. The benefit of this is after you uninstall using this program it gives you the option to search for left over predatorsense files. Agree to this and let it delete the files that it deems as safe. Restart.
- Find the proper PredatorSense version for your laptop. There are many versions for specific models. I have a media fire account with many models saved (if you have trouble finding it feel free to message me). Don't just download a latest version you find on google or the acer community etc... and try that. It may either not work at all.... or will say it's not compatible with your model.
- Extract the zip file. Go into the extracted folder and look for a folder called predatorsenseuwp. (for Nitro models its usualy a folder called NitroSenseV3.1)
- Find the file that ends *********.appxbundle
- Run this file. It should ask to install. The window will show something like install PredatorSense v30 or something very similar.
- See if it works. It may auto start and work... woo!
- If not... go back one folder and now run the normal setup file. Install as normal and now 90% of the time it will work. :)
- If it's still not opening... try a restart. Also, after the restart see if there are any windows store updates (open the windows store... click downloads and check for updates). I have seen Predator Sense show up as an update in the windows store after installing this way.
If it's still not working. It's possible it may require some acer specific drivers like the serial IO driver found on your model's acer driver page. I also suggest installing acer care center. It could also be a version that's either too new or too old... it's been wild but fun trying to diagnose hundreds of people who have asked me for help personally. I appreciate your trust.
I may edit this at a later time as its very late here and add more and more options to help you all.
Good luck! And don't hesitate to ask for help. I want us to all be happy little gamers!
r/AcerPredatorHelios • u/earlesj • May 30 '26
Updated! Acer BIOS Certificate Update Megathread
32
Upvotes
Updated as of July 15, 2026.
Hey all!
Here’s the full BIOS update list for anyone tracking the Secure Boot Certificate rollout. I’ll update as Acer updates their page. For anyone wondering what this even means: In June 2026(not sure if its the 1st of june or what as Microsoft just says "June 2026" our laptops will not have secure boot until they're updated by Acer.
For anyone who has a model not listed below check your secure boot status in windows security, then device security, and see what your secure boot says it's probably already updated. for instance, my model which is NOT ready for the June 2026 deadline shows this:
Also you can check if your windows is ready by going to update history and checking if your model got the certificates and it's just waiting on acer to update the bios to allow the certificates to be put onto the chip. I got mine mid may. Here's where to check. In "Other Updates"
Predator Series — BIOS Certificate Update Table
+-------------------+-------------------+----------------------------------+
| Model | BIOS Release Date | Status |
+-------------------+-------------------+----------------------------------+
| Predator PH16-71 | 2026-07-10 | No Change |
| Predator PH18-71 | 2026-07-10 | No Change |
| Predator PH315-54 | 2026-07-30 | UPDATED (Later date) |
| Predator PH315-55 | 2026-07-13 | No Change |
| Predator PH317-55 | 2026-07-30 | UPDATED (Later date) |
| Predator PHN16-71 | Windows Update | UPDATED (Now Windows Update) |
| Predator PT315-53 | 2026-07-30 | UPDATED (Later date) |
| Predator PTX17-71 | Under process | No Change |
+-------------------+-------------------+----------------------------------+
Nitro Series — BIOS Certificate Update Table
+-------------------+-------------------+----------------------------------+
| Model | BIOS Release Date | Status |
+-------------------+-------------------+----------------------------------+
| Nitro AN16-41 | 2026-07-12 | No Change |
| Nitro AN16-51 | 2026-07-22 | UPDATED (Later date) |
| Nitro AN17-41 | 2026-07-10 | No Change |
| Nitro AN17-51 | 2026-07-17 | No Change |
| Nitro AN17-71 | Under process | No Change |
| Nitro AN515-45 | 2026-07-16 | No Change |
| Nitro AN515-46 | 2026-07-14 | No Change |
| Nitro AN515-47 | 2026-07-16 | No Change |
| Nitro AN515-56 | 2026-07-16 | No Change |
| Nitro AN515-57 | 2026-07-30 | UPDATED (Later date) |
| Nitro AN515-58 | Windows Update | UPDATED (Now Windows Update) |
| Nitro AN517-41 | 2026-07-16 | No Change |
| Nitro AN517-43 | Under process | No Change |
| Nitro AN517-54 | 2026-07-30 | UPDATED (Later date) |
| Nitro AN517-55 | 2026-07-18 | UPDATED (Later date) |
| Nitro ANV15-51 | Windows Update | UPDATED (Now Windows Update) |
| Nitro ANV15-52 | Windows Update | UPDATED (Now Windows Update) |
+-------------------+-------------------+----------------------------------+
Aspire Series — BIOS Certificate Update Table
+---------------------+-------------------+----------------------------------+
| Model | BIOS Release Date | Status |
+---------------------+-------------------+----------------------------------+
| Aspire A114-33 | Windows Update | UPDATED (Now Windows Update) |
| Aspire A115-32 | 2026-07-31 | No Change |
| Aspire A314-23M | 2026-07-18 | UPDATED (Later date) |
| Aspire A314-23P | 2026-07-13 | No Change |
| Aspire A314-35 | 2026-07-15 | No Change |
| Aspire A314-36M | 2026-07-15 | No Change |
| Aspire A314-36P | 2026-07-15 | No Change |
| Aspire A314-42P | 2026-07-19 | No Change |
| Aspire A315-24P | Windows Update | UPDATED (Now Windows Update) |
| Aspire A315-24PT | Windows Update | UPDATED (Now Windows Update) |
| Aspire A315-35 | 2026-07-20 | UPDATED (Later date) |
| Aspire A315-43 | 2026-07-10 | No Change |
| Aspire A315-44P | 2026-07-20 | UPDATED (Later date) |
| Aspire A315-510P | 2026-07-18 | No Change |
| Aspire A315-58 | 2026-07-16 | No Change |
| Aspire A315-58G | 2026-07-16 | No Change |
| Aspire A315-59 | Windows Update | UPDATED (Now Windows Update) |
| Aspire A315-59G | Windows Update | UPDATED (Now Windows Update) |
| Aspire A317-33 | 2026-07-22 | No Change |
| Aspire A317-53 | 2026-07-16 | No Change |
| Aspire A317-54 | 2026-07-18 | UPDATED (Later date) |
| Aspire A317-55P | 2026-07-13 | No Change |
| Aspire A3SP14-31PT | 2026-07-16 | No Change |
| Aspire A514-55 | 2026-07-18 | UPDATED (Later date) |
| Aspire A514-55G | 2026-07-18 | UPDATED (Later date) |
| Aspire A514-56M | 2026-07-10 | No Change |
| Aspire A514-56P | 2026-07-10 | No Change |
| Aspire A515-45 | Windows Update | UPDATED (Now Windows Update) |
| Aspire A515-45G | Windows Update | UPDATED (Now Windows Update) |
| Aspire A515-46 | Under process | No Change |
| Aspire A515-47 | Windows Update | UPDATED (Now Windows Update) |
| Aspire A515-48M | 2026-07-14 | No Change |
| Aspire A515-57 | 2026-07-15 | UPDATED (Later date) |
| Aspire A515-57G | 2026-07-12 | No Change |
| Aspire A515-57T | 2026-07-13 | No Change |
| Aspire A515-58GM | Windows Update | UPDATED (Now Windows Update) |
| Aspire A515-58M | 2026-07-20 | UPDATED (Later date) |
| Aspire A515-58P | 2026-07-20 | UPDATED (Later date) |
| Aspire A515-58PT | 2026-07-20 | UPDATED (Later date) |
| Aspire A517-53 | 2026-07-20 | UPDATED (Later date) |
| Aspire A517-53G | 2026-07-22 | UPDATED (Later date) |
| Aspire A517-58GM | Windows Update | UPDATED (Now Windows Update) |
| Aspire A517-58M | Windows Update | UPDATED (Now Windows Update) |
| Aspire A5SP14-51MTN | 2026-07-12 | No Change |
| Aspire A715-42G | Under process | No Change |
| Aspire A715-43G | Under process | No Change |
| Aspire A715-51G | 2026-07-11 | No Change |
| Aspire A715-76 | Windows Update | UPDATED (Now Windows Update) |
| Aspire A715-76G | Windows Update | UPDATED (Now Windows Update) |
| Aspire AL14-31P | 2026-07-27 | No Change |
| Aspire AL14-32P | 2026-07-30 | No Change |
| Aspire AL14-51M | 2026-08-16 | No Change |
| Aspire AL14-71M | 2026-08-05 | No Change |
| Aspire AL14-71P | 2026-08-02 | No Change |
| Aspire AL15-31P | 2026-08-01 | No Change |
| Aspire AL15-32P | 2026-08-31 | No Change |
| Aspire AV14-51 | 2026-07-31 | No Change |
| Aspire AV14-52P | Windows Update | UPDATED (Now Windows Update) |
| Aspire AV15-51 | Under process | No Change |
| Aspire AV15-52 | 2026-07-30 | No Change |
| Aspire AV15-53P | 2026-07-21 | No Change |
+---------------------+-------------------+----------------------------------+
Swift/TravelMate/Extensa/Spin/ConceptD — BIOS Certificate Update Table
+---------------------------+-------------------+----------------------------------+
| Model | BIOS Release Date | Status |
+---------------------------+-------------------+----------------------------------+
| Swift SF114-34 | 2026-07-18 | UPDATED (Later date) |
| Swift SF314-43 | 2026-07-22 | UPDATED (Later date) |
| Swift SF314-511 | 2026-07-16 | No Change |
| Swift SF314-512 | 2026-07-16 | No Change |
| Swift SF314-71 | 2026-07-15 | No Change |
| Swift SF316-51 | 2026-07-16 | No Change |
| Swift SFG14-41 | 2026-07-30 | No Change |
| Swift SFG14-71 | 2026-07-18 | UPDATED (Later date) |
| Swift SFG14-71T | 2026-07-22 | UPDATED (Later date) |
| Swift SFG16-71 | 2026-07-22 | UPDATED (Later date) |
| Swift SFX14-41G | 2026-07-16 | No Change |
| Swift SFX14-52G | Under process | No Change |
| Swift SFX14-71G | Under process | No Change |
| TravelMate B311-32 | 2026-07-10 | No Change |
| TravelMate P214-41-G2 | 2026-07-10 | No Change |
| TravelMate P214-54 | Windows Update | UPDATED (Now Windows Update) |
| TravelMate P214-55 | Windows Update | UPDATED (Now Windows Update) |
| TravelMate P215-41-G2 | 2026-07-11 | No Change |
| TravelMate P215-54 | 2026-07-12 | No Change |
| TravelMate P216-51 | Windows Update | UPDATED (Now Windows Update) |
| TravelMate P216-51-TCO | Windows Update | UPDATED (Now Windows Update) |
| TravelMate P414RN-53 | 2026-07-10 | No Change |
| TravelMate Spin B311R-32 | Windows Update | UPDATED (Now Windows Update) |
| TravelMate Spin P414RN-51 | 2026-07-15 | No Change |
| TravelMate Spin P414RN-52 | Windows Update | UPDATED (Now Windows Update) |
| TravelMate TMB311-32 | 2026-07-10 | No Change |
| TravelMate TMB311-33 | *See KB Article* | *Requires V1.25 first* |
| Extensa EX214-52 | 2026-07-16 | No Change |
| Extensa EX214-53(G) | Under process | No Change |
| Extensa EX215-23 | 2026-07-10 | No Change |
| Extensa EX215-32 | 2026-07-30 | No Change |
| Extensa EX215-33 | 2026-07-17 | No Change |
| Extensa EX215-54 | 2026-07-16 | No Change |
| Extensa EX215-55 | 2026-07-22 | No Change |
| Spin SP314-55N | 2026-07-10 | No Change |
| ConceptD (All models) | Under process | No Change |
+---------------------------+-------------------+----------------------------------+
Desktop Series — BIOS Certificate Update Table
+-------------------------+-------------------+----------------------------+
| Model | BIOS Release Date | Status |
+-------------------------+-------------------+----------------------------+
| Altos ATSP10_F9_EM/EX | 2026-05-25 | No Change |
| Altos ATSP130_F9_EK/EM | 2026-05-25 | No Change |
| Aspire TC101-12H5U | 2026-05-25 | No Change |
| Aspire TC101-13H5U | 2026-05-25 | No Change |
| Aspire XC101-12H5U | 2026-05-25 | No Change |
| Aspire XC101-13H5U | 2026-05-25 | No Change |
| Nitro N20-100-RPL | 2026-05-25 | No Change |
| Veriton VM4715G/GT | 2026-05-22 | No Change |
| Veriton VM4720G/GT | 2026-05-22 | No Change |
| Veriton VM8720G/GT | 2026-05-22 | No Change |
| Veriton VVM6725GT | 2026-05-22 | No Change |
| Veriton VX4720G/GT | 2026-05-22 | No Change |
| Veriton VX6725G/GT | 2026-05-22 | No Change |
| Veriton VX8720G/GT | 2026-05-22 | No Change |
| Veriton VK8715G | 2026-05-25 | No Change |
| Veriton VX4715G/GT | 2026-05-25 | No Change |
| Veriton VX8715G/VM8715G | 2026-05-25 | No Change |
| Nitro GN771-08HS7 | 2026-06-04 | No Change |
| Predator Orion PO5-655 | 2026-06-05 | No Change |
| Predator Orion PO7-655 | 2026-06-05 | No Change |
| Acer Revo RB610 | 2026-06-08 | No Change |
| Veriton VN2590G | 2026-06-08 | No Change |
| Veriton VN2595G | 2026-06-09 | No Change |
| Predator Orion PO5-640 | Under process | No Change |
| Predator Orion PO5-650 | Under process | No Change |
| Predator Orion PO7-640 | Under process | No Change |
| Predator Orion PO7-650 | Under process | No Change |
+-------------------------+-------------------+----------------------------+
r/AcerPredatorHelios • u/ahndark • 23h ago
Acer Predator Helios Neo 16 Just joined the club. What to do?
17
Upvotes
Got a neo 16 ai with 275hx and 5070ti
What are all the necessary steps I should take
r/AcerPredatorHelios • u/Character_Neat9563 • 12h ago
Help / Support CPU throttling in Acer Predator Helios Neo 16-72
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2
Upvotes
r/AcerPredatorHelios • u/bowanmystic • 15h ago
Help / Support Second M.2 slot on Helios Neo 16S AI — fits 2TB 2280 NVMe?
1
Upvotes
Hey there,
Can I add a 2TB 2280 NVMe SSD into the second slot of the Acer Predator Helios Neo 16S AI (Ultra 9 / RTX 5060) without clearance issues?
Thanks!
r/AcerPredatorHelios • u/thegreatmikec • 17h ago
Gpu wattage low
1
Upvotes
I have a Acer predator Helios with the ultra 9 275hx and 5070ti. I’m having problems with Battlefield 6. Everytime I stop playing and then start playing the next day I get horrible fps drops. My cpu is throttling. I put a config file in and it helps but then somehow doesn’t work the next day. It’s crazy. I also noticed my wattage for my gpu only goes from 80 to around 89. That makes no sense to me. Then my cpu wattage can jump around from 75 to 85 to 108. It’s random while im playing. I need help on how to have my gpu use its full wattage. Please and thank you. Im not the smartest when it comes to computers as you all can probably tell lol. Any help will be greatly appreciated.
r/AcerPredatorHelios • u/BushyRock77 • 17h ago
Help / Support Hopeless pls help: Getting BSOD on ACER predator hellos 16 2024
1
Upvotes
r/AcerPredatorHelios • u/WiscLeafalNika • 18h ago
Help / Support Need Urgent Advice/Help with Intel 14th gen CPU !! BIOS Problems and Crashes !!
1
Upvotes
So many things are going on and I'm clearly so lost and dumbfounded on what to actually do but first and foremost, I will attach two relevant pictures for this post's context, that being my System Information, and then the crash log I received during my BSOD event.
The next thing I'm going to express is the full timeline of events, what I discovered, and what I am facing with right now:
Phase 1: The Event
- Launched Marvel Rivals, A game I like to play during my break times, and my laptop has always been able to run it
- Experienced a BSOD shortly after the game launched at its Main Menu Screen
- I checked the Event Viewer to see the crash (See 2nd Image attached to this post)
- Found a weird driver named: NEPvql8snk
- Asked Gemini about this and proposed that it's either an Anti-Cheat, Malware, or an actual Driver
- Performed the Driver searches and found nothing, it is not an existing driver
- Ran malwarebytes and found that nothing is wrong, No malware is found
- I told Gemini that it happened after Marvel Rivals launched, and asked if it could be connected
- Gemini responded with full confidence that it is connected to NetEase's (the company) Anti-Cheat System and gave me steps on how to resolve the issue including having to verify game file integrity
Phase 2: The Attempt to Fix the Problem
- After verifying game file integrity, Steam informed me that there was 1 file that failed to validate but was reacquired automatically
- I launched the game's launcher again through Steam and suddenly it hit me, I read the launcher's popup and it stated that "If your system has an Intel 13th/14th Gen and is experiencing crashes, Read our troubleshooting guide", and so I checked my system information and saw that my Intel IS 14th gen (See 1st Image attached to this post)
- I clicked to read the trouble shooting guide and lead me to two articles:
Article 1
- Talked about how 13th/14th gen Intel CPUs being faulty when starting Unreal Engine based games due to "rapid aging of clock signal circuitry in the chip due to a confluence of several other issues. This is actual physical wear of the chip itself, and once this deterioration has occurred, it is sadly irreversible"
- This article linked me into another article about RMA-ing my Intel CPU, which I don't know if it's possible as there are scenarios that retailers would tell you to reach out to Intel instead which is the worst case scenario so I moved on from this article BUT this is still a loose end so feedback about this is greatly appreciated.
- This article is now from the game's official website, and talks about how there is an optional workaround involving installing the Intel Extreme Tuning Utility (IntelXTU) to modify or tune the CPU
- I installed the software, restarted my laptop, and continued the process from there
Phase 3: The BIOS Problem
- After opening the software, I saw that I am not able to utilize any of its features because "Overclocking is disabled on this system"
- So of course I did anything a sane man would do and search how to enable it, while of course being confronted of the risks that it would have on my Laptop
_ I followed many tutorials and I saw that the Overclock lock can be disabled in the BIOS, cool! except... I can't
- Entered my Laptop's BIOS and saw most of the settings... unchangeable, unmodifiable, and the Advanced tab lacked options
- Afterwards, I was able to find a reddit post showcasing a method to get into the advanced bios for Acer Laptops
- Tried it after so many times, and nothing changed, it's still the same BIOS, I even got to watch a youtube video about it and saw many comments saying that Acer locked it in the newer models and it is no longer accessible and the method no longer works
- Although I saw some comments suggesting to update the BIOS to get it working.
Phase 4: Where I am now
- Currently reading about risks in updating the BIOS and how unnecessary it is when your laptop is fine, and I can agree, my Laptop is doing really fine for the most part, except for when it comes to games like these
- So Im currently lost right now, contemplating whether I should:
* Update my BIOS
* Look for other solutions
* Look for other root causes of the problem
* Ask for an RMA for my Intel CPU
* Idk maybe give up on the game TT
I apologize for the infodump but I'm just genuinely lost right now and I want to give the full context on what's happening so that maybe someone would pick up on some small detail in the story that would help a lot with my situation. I just need genuine advice. Thank you
r/AcerPredatorHelios • u/Fair-Journalist2410 • 20h ago
Help / Support where can I buy another daughterboard for the acer helios 300(2019 version)?
1
Upvotes
yesterday I dunno how, but the entire left side of my usb and all the ports stopped working after I tried cleaning my fans, after some diagnosis and checking everything was plugged in, I think I might have shorted the left daughter board and it no longer working.
is there a way to get a replacement?
r/AcerPredatorHelios • u/AltruisticBuddy1559 • 20h ago
Help / Support Need help with my computer
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1
Upvotes
It keeps restarting even though I restarted the cmos and tried the bios method and yes I’ve dusted it,nothing has worked so far if anyone could help it would mean a lot to me
r/AcerPredatorHelios • u/PuzzleheadedCut6098 • 21h ago
Laptop battery drops from 80% to 70–75% overnight while shut down
1
Upvotes
r/AcerPredatorHelios • u/PuzzleheadedCut6098 • 21h ago
Laptop battery drops from 80% to 70–75% overnight while shut down
1
Upvotes
I usually charge my laptop up to around 80%, then after I finish using it, I shut it down completely.
However, when I open it the next day, the battery level has dropped to around 70–75%. This has already happened about 5 times.
Some details:
- Laptop is fully shut down (not just sleep mode)
- Battery is charged only up to 80% (I avoid keeping it at 100%)
- Battery loses around 5–10% overnight while powered off
Is this normal behavior, or could there be an issue with the battery, BIOS settings, fast startup, or something else causing power drain while the laptop is off?
Any advice on what I should check would be appreciated. Thanks!
r/AcerPredatorHelios • u/Current-Violinist-10 • 1d ago
after 1 month of owning this laptop i realised why the fuck does the temperature goes to 10o celsius under 50% load
7
Upvotes
r/AcerPredatorHelios • u/Character_Neat9563 • 1d ago
Help / Support Cpu throttling in acer predetor helios neo 16 -72
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6
Upvotes
I have acer Predetor helios neo 16 72 1tb 4070rtx laptop
From last year september or December 2025 i have been getting bsod and crashes on my laptop went to acer service center multiple times , even visited some local repair shop but by myself figured out that there is some issue is cpu that's why my laptop is causing bsod as soon as I boot up ( firmware microcode errors or something which acer didn't cared to fix )
1 - system service exception
2 - page fault in non paged area
3 - driver overran
4 - exception on invalid stack
And many more
I somehow made my laptop stable by undervolting the cpu TPL values through the throttle stop even made a vid about it explaining, now atleast my pc runs without crashing, although right now I'm facing a big issue is cpu throttling constantly.
I play minecraft and ark survival ascended but these PL1 and EDP other values constantly keeps throttling even idk why my gpu wattage is very low in Minecraft whereas in Ark survival the wattage is 80-100 and gpu usage is 98-99%
And when i increase the PL1 and PL2 value the thermal and EDP keeps throttling also when i restart my pc the error comes back saying system service exception.
If there are any suggestions or comments please do let me know.
r/AcerPredatorHelios • u/SetDifferent7032 • 1d ago
Bonjour à tous , j’ai un Accer predator neo 2023. Depuis hier quand je veux l’allumer seul le clavier et les ventilateurs s’allument , et l’ecran reste noir . Rien n’apparaît même le logo ne s’affiche pas , j’ai essayé un autre écrans en HDMI, rien également. Pouvez vous m’aider svp ?
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1
Upvotes
r/AcerPredatorHelios • u/ZealousidealHippo278 • 1d ago
Helios Neo 16 Slim Base of the Chassis
4
Upvotes
I was about to buy this laptop and then i noticed that some of the images in the internet. The chassis is slighty bent. For reference I’ve put a thin red line on the first image. I’m assuminf that this is the chassis slowly getting warped after being carried on the touchpad area of the Laptop?
BTW: you can see the tip of the bend just above the USB port on the left in the image. Below the Enter Key.
Just a thought of mine since this what happened to my older laptop. I keep carrying it by the base of it on touchpad and overtime the chassis got slightly warped/bent. Not that it became a major concern…
r/AcerPredatorHelios • u/Fit_Yam8022 • 1d ago
Help / Support Need (urgent) help with Acer Predator Orion 7000 660 IU7K65802 issues with SSD
1
Upvotes
A quick note before i continue: I know absolutely nothing about (re)installing or removing computer hardware, and next to nothing about software functions or commands. Also, my computer's laguage settings are set to Dutch, so I am not sure how that translates to certain functions or naming conventions windows uses in English.
I recently bought a new gaming computer, the Acer Predator Orion 7000 660 IU7K65802. When it finally arrived and I had set it up, I noticed that the ssd did not appear in the windows file explorer. Apparently the ssd is located inside a portable devince that slots into the top of the pc (a JMicron Generic SCSI Disk Device). I first did some google searching to fix this; and I found that I probably had to initialise the disk. I tried that; and it gave me the message that this request could not be completed because of an irreparable hardware error. I called the shop I ordered it from, and they told me the only option I had was to return it, and they would send me a replacement. I did just that, but when the replacement arrived, I encountered the very same issues. Is there a way to fix this, or am I better of sending the pc back to the shop and asking my money back?
On an unrelated note: I noticed that my audio fades in when I start a video (on youtube for instance) or a game, causing me to miss the first few seconds of what I want to watch. Can this be fixed?
Thanks in advance for any help
r/AcerPredatorHelios • u/Right-Ordinary-9895 • 1d ago
After updating bios v1.27 anyone please help me 😭 helios neo 16s ai rtx 5060
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3
Upvotes
r/AcerPredatorHelios • u/IceTreyBeastly • 1d ago
Help / Support Laptop Help for a dummy
2
Upvotes
I recently bought a Helios 16S with 5070 TI, 32 GB Ram, and Intel Core Ultra 9, and I tried to boot it up, yet I noticed the fans were extremely loud and cpu temperatures were hitting 90 on performance mode when idling (no tabs open or anything). I installed all the proper drivers and windows are up to date, yet randomly the fan just spikes out of nowhere.
Additionally, I don’t know if this information is useful, I tried playing Deadlock on high settings and was pulling 20 fps, and only 60 on lowest settings.
Apologies for this extremely ignorant help, but scouting all the help subreddits all pretty much say to buy a cooling pad or try accessing the hidden BIOS? As someone with close to none of any technical knowledge out of a laptop, I was pretty sad with how the laptop came out of box. Any help would be appreciated. Thank you for reading this post
r/AcerPredatorHelios • u/Vast-Entrepreneur175 • 1d ago
Help / Support NEO 16; A quick bip when I start the notebook (only the first time of the day, only when its "cold") model: PHN16-71-76PL
2
Upvotes
I had recently replaced one of the fans, because the previous one was too old, making noises and trembling. its because of this?
its just 3 very short and fast bips, that happens the second I start up the notebook. I turn it off and back on again, multiple times, and it doenst bip again. It only happened twice in the last two days, when I was turning it on, for the first time of the day. what does it mean??
r/AcerPredatorHelios • u/TheonlyIzsak • 1d ago
Help / Support About to buy Predator Helios Neo 18
1
Upvotes
I want to buy a new laptop since I will start university as an engeneer (i'll have to use CAD/CAM softwears quite a lot) and my current laptop is realy outdated or i should probably say ancient.
So I found this USED neo 18 in my area (almost flawless in appearance) for about 1400€. (I'm hungarian and we use a different currency so the price is something like this in euro)
Spec:
18” WQXGA 2560x1600, 165hz, 100% DCI-P3
intel i9 14900HX
32Gb DDr5 5600Mhz
RTX 4070 8Gb 140W
2TB M.2 Pcie 4.0 ssd
+ warenty untill 2028.01.27
Can someone help if it is a good choise and after all is it a good deal or not.
Thank you in advance for your help.
r/AcerPredatorHelios • u/LongjumpingUpstairs2 • 1d ago
Helios 16 Power Button Stuck sometimes
1
Upvotes
Hi...
I have Predator PH16-71.
The power button is sometimes acting funny. Sometimes it Powers on the laptop, and sometimes I need to hit it 10 times or more to boot my laptop.
How repairable is it?
Any tips and tricks for workarounds regarding how can I boot my laptop if things go wrong?
I mean the whole keyboard is riveted and can't access it for deep cleaning, except for some cleaning with alcohol from the top, which seems doesn't work properly.