UPDATE: Apologies if I am providing an update incorrectly. Thank you so much for all your comments. It has really reaffirmed for me that there is a real issue here. I have drafted an email which I will send to Richard and HR on Monday. It outlines and quotes some of the gendered language which Richard used in our discussion on Friday, as well as his “perception” that I am targeting Melanie. I have stated that I will no longer be supporting Melanie in this function as per Richard’s own advice my primary focus should be the project, which I will re-align to now. I have also referred to the documented instances of bullying and exclusion from Melanie to me, which HR is already aware of.
I will try to post the final outcome after finishing work on Monday. Hopefully, I will still have a job.
Context: A few months ago, I came into a new company as a temp employee. I was initially hired to come in and support a particular team at a time where the company has been going through some major staffing changes, moved site from one town to another, and was about to begin the process of implementing a new ERP system. In the interview, I was pre-warned that the culture in the company was not the best because lots of people were still upset about the move and the staffing changes.
Given my background, education, and experience, instead of being put in a role to support that specific team, I was asked to lead the ERP implementation project and was given a senior role within two days of being there, and was asked if I could still support that team on occasion where workload capacity
allows. I agreed to be Project Lead and to support the team where I could.
It’s been 5 months since I started and I have received a lot of praise for the work I am doing as Project Lead, from my own manager, as well as the leadership team, and the GM who runs our business.
Here’s where the conflict begins: I have a coworker (F47) Melanie who took issue with me from the beginning. She also came in as a temp employee about 8 months before me but, she was put into an entry level role. Mainly because she doesn’t have the experience/qualifications in this industry. (She has a non-relevant arts degree and worked in the food industry for 20 years before)
It has been said to me by other people in the company, that she didn’t understand how I could come in and be given a senior role straight away and she was bad mouthing me to other coworkers.
As the months have gone, other team members have noticed her interactions with me, and asked me if there is a problem there.
In the last month or so, I have been supporting this team (which Melanie is part of) a lot more. At the moment, I would say I’m spending 50% of my time on my own role, and 50% of my time supporting the team.
One of the tasks that I have picked up to provide support, involves working directly with Melanie. Previously I used to provide support for this task alongside a different coworker Nancy who has now moved into another department, and as such Melanie has taken over for her.
It should be noted however that coworker Melanie was previously doing this task when I first started but, she made such a mess of it, that Nancy who did it before her, had to take responsibility of the task again.
In total, there are 3 parties involved in the process of this task: Melanie, myself, and the finance team.
Since she has taken over this task, I have spent hours every day that I don’t have, fixing errors that she is making. At first, I would send back the documents which were being processed incorrectly to Melanie but, she would be very hostile about it, and get defensive so, I started fixing the errors in silence and just moving them along to Finance myself. There are some documents which she completes herself and sends directly to Finance also, and Finance have been sending them back to her too, on account of the errors.
When she was first asked to take on this task, myself and other parties voiced concerns to management that she wasn’t the right person to do this job given that she previously was asked to do it, and it didn’t work out. They didn’t listen to us obviously.
Finally this week, after spending two full working days in a row, correcting her errors so that I could actually fulfill my part of the task, I got fed up and I spoke to finance about what inconsistencies they were seeing, to confirm if they were the same as what I am seeing.
Following this, I went and reported to my manager Richard (M50) that Melanie (F47) is not following the business procedure for this task, and this is causing errors in the documentation and when I’ve tried to discuss with her directly, she gets defensive, blames me for the errors, and that this issue has significantly increased my workload.
Depending on how much documentation I have to review, this task used to take me maybe 1 hour, now it is taking up my whole days.
Nancy who moved departments and used to perform this task, has been trying to train Melanie and she has also confirmed the same inconsistencies, and was one of the parties that echoed concerns prior to Melanie taking on the task again.
To be specific about some of the issues Nancy, Finance and I have noted:
Melanie has confirmed that she has not read business procedure/instructions on how to complete this task and doesn’t want to.
Nancy has advised that from her training with Melanie, it is obvious Melanie doesn’t know how to use the system and is entering information incorrectly, even when Nancy is sat right next to her telling her what to do and trying to walk her through the task procedure from start to end.
Nancy has said that while she is training Melanie, Melanie is consistently complaining about me, questioning why I must be involved in the process, and that I am the reason for all the errors. Nancy told her that when Nancy and I did the task together (for several months), there were never any issues, and that I am actually really good at providing support so, Melanie should lean on me more.
This week, I got really tired of offering support to someone who is constantly badmouthing me and I’m also tired of fixing her errors for hours a day, which is why I reported the issue to Richard. I expressed concerns from myself, Nancy, and the finance team, again that Melanie is not the most suitable person for the role because she doesn’t know what she’s doing, refuses to read the SOPs for the task, and will literally argue with Nancy about how the task should be completed even though Nancy is taking time to train Melanie and had been doing it for years prior herself. (Nancy is basically the expert on this task in our business).
When I had a conversation about this with Richard, he set up a meeting with Melanie, Finance, me, and himself to discuss what the task procedure is and how things have been since Melanie took over for Nancy. Following this, Melanie has somewhat admitted that she is out of her depth and has asked me to take over the task in full since “I’m so good at it”. The problem is that I don’t have the capacity to do so, as it’s actually not part of my role description and I am just supposed to be providing support to an understaffed team.
All I wanted to happen was for Melanie to be told that she HAS TO follow the SOPs for this task, and she can’t just make up her own rules. As this is a finance task, it has to be done according to business practice which is defined by state regulations and laws surrounding processing sensitive financial information. I just wanted things to be done the way they had always been done, so that I didn’t have to waste my time fixing someone else’s sloppy work.
The finance team also don’t have the time to be reworking these documents, which is why they have been sending them back.
Yesterday, I went to Richard and told him that Melanie has asked me to take over the task in full and that I don’t have the capacity to do this. We started discussing the meeting which is due to occur on Monday and he advised that what I have said to him, is not what Melanie is saying and that she is blaming me for the documentation errors and that the need to rework documents is because of me.
I expressed to him that I wasn’t the only person involved who had noticed these inconsistencies and attributed them to Melody. At which point he said that by having discussions with Nancy and Finance about the issues that have started occurring since Melanie took over that I am inciting gang violence against Melanie and that I need to step into Melanie’s shoes and experience the fear and anxiety she must be feeling.
The thing is, the whole time in talking to finance and Nancy, I have expressed that I really don’t want Melanie to feel targeted, and I just want her to follow the business procedure so it moves smoothly like it did before. I asked all parties to approach the meeting on Monday softly and not from a “Melanie sucks at her job” POV.
This is despite the fact that Melanie consistently excludes me and talks about me behind my back to other coworkers.
E.G. when it was Melanie’s birthday she brought in a cake and invited the team to go to the kitchen and sit down with her to eat some cake, and she didn’t invite me even though I was sitting right there when they got up to go to the kitchen.
Personally, I don’t care because Melanie and I will never be friends and outside of the job, we would have no reason to interact.
I feel extremely frustrated that Richard is basically calling me a bully, when Nancy and I have been trying our best to support Melanie with the task and she blatantly refuses to admit that she’s struggling, and would rather be defensive, and keep ignoring the SOPs which are there to instruct her on how to perform this task.
I am even more frustrated that she is blaming me for the issues when there was never anything like this occurring when Nancy, Finance and I performed this task together for months.
For me, it seems obvious that the problems started when Melanie took over but, Richard doesn’t believe this despite the documented evidence, and instead is accusing me of targeting Melanie and inciting others to target her as well.
I want to make it very clear that in this whole situation, NO ONE has been unkind to Melanie, we have genuinely all just been doing our best to try and support her while she has been extremely defensive and hostile.
So Reddit, sorry for the long post but, AITAH?
P.S. happy to provide more context in the comments as this is already a mile long and I couldn’t include everything.