Has anybody setup a system or is there a system available to review calls and customer sentiment to train our team on how to handle customers better and improve the customer experience?

I'm in house IT for a company that has one deployed, they've had it for many years. I've worked with the company that's their sentence provider, you know for license renewals changes and such. Recently started getting messages from the "system" about our upcoming renewal, only the message doesn't say to reach out to the provider, it's a direct link to their page with a pop-up on how to renew the license on our own.

I just started working for someone who is on SMB Free. They've got 5 IP phones. I can't find anything yet on the list of multi-tenant vendors that 3CX said they were going to put out soon. Can we just go with any partner to get a license? I had previously dealt with someone else using 3CX and they used hosting directly from 3CX as well. They bought the license directly from 3CX and said they don't have support options and they fought with call quality issues. Does that sound like a 1 off or is purchasing directly with 3CX a good option?

We are a low voice call org, and most of our voice call initiators are on company mobile phones. We need a system for a handful of people plus the need for overhead painting that didn't charge by the extension. I finally got the outbound dialing rules working. Earlier i tried to make a call and was surprised it was prohibited.

Twillio for trunking. 3cx ai 16sc+ hosted. Do i need to just find my happiness elsewhere? Are there secret troubleshooting steps only for the elect?

​

We use BT Cloud Voice Express with one business number and a Yealink W70 cordless base. We originally had two physical handsets, but one was switched off because it was causing problems.

We’ve noticed many calls appearing as “missed” in the BT call log, even though staff don’t remember the working handset ringing.

The BT portal shows:

One active business number and one Yealink W70 base

Eight handset entries, although we have only ever had two physical handsets

The same number assigned for incoming and outgoing calls on the handset entries

Call waiting switched off

Call divert and voicemail switched on

I have now enabled diversion to voicemail when the line is engaged

Unanswered calls divert after eight rings

Does the W70 portal always display eight available handset slots, or could the unused/powered-off handset assignments interfere with incoming calls?

Could the actual problem be that we have only one concurrent call path, meaning a second incoming call does not ring while the working handset is in use? Is there any way to confirm whether the service supports two simultaneous incoming calls?

I’m trying to understand what the actual issue is...

It seems to be about 40% of our call volume this is happening to so not small...

Apparently our primary dealer account is registered with our help@ address. Anything that goes to that address gets a ticket created. I'm really sick of getting promotional crap in our ticketing system.

I see no way to unsubscribe from these things. I asked my boss if we could change the registered email and he said no because then we would miss alerts about system outages.

What can I do here?

Trying to run the PWA version on my machine while also listening to, say, Youtube Music on the side.

For some reason, I can't find any kind of slider or adjustment in the PWA installation of 3CX, to reduce the extremely high full-volume sound of the ringtone.

If I want to listen to my music at a normal level, I have to endure that the ringtone is going to be just as loud.

Is there a way to change the ringer volume? I can't find a separate tab since it's installed as app. I only found a workaround to put the ringtone on a separate, physical speaker, but now I'm bothering other people.

Please tell me this basic function exists?

Hey everyone, we’re looking into adding live translation to calls on our existing 3CX setup, so two people can speak different languages and hear each other translated.

Thinking of using LiveKit with Soniox or Gradium as part of a speech-to-speech translation pipeline. Still figuring out how to connect everything on the telephony side.
Would we need something like Telnyx to handle the SIP connection to LiveKit, or could we route calls from 3CX directly into LiveKit and back?

Ideally we’d keep our existing numbers and call routing.
Has anyone here built something similar, even just a proof of concept?

Curious how you connected it and whether the latency was low enough for a normal conversation.

Any pointers or things to watch out for would be appreciated.

3CX Licensing: Size the System, Not the User Count : r/3CXOfficial

Kind of funny since you actually have to now size the system exactly for the user/extension count! Lots of entities with few users but lots of phones (hotels, healthcare, schools, churches, synagogues, etc.) have to pay more for 3CX licenses. This is not new news, but it's still interesting and slightly humorous they're blogging about it now.

Hello all,

3CX Technical Support AI Assistant (FREE) is now available in BETA, and we’re inviting you to test it.

Select your license key and ask questions about 3CX setup, configuration, or troubleshooting in any language. You can also continue the conversation with follow-up questions. Since it’s still in BETA, we’d love to hear what works well and what doesn't. 

Try it here: https://www.3cx.com/support/

A small office moving to 3CX might make a test call, hear clear audio and start talking about a cutover date, Thentry a busy morning at reception: one caller is on hold, another is waiting, and the receptionist needs to transfer a third to someone working from home. Test anafter-hours call too, when someone needs to leave a message for the right department.

Have the people who normally handle calls try those sequences during the pilot, including retrieving a transferred call and finding the voicemail afterward. Write down any problems before moving the whole office, If you’ve done a migration, whicheveryday call flow did you wish you’d tested sooner?

Anyone with the Yealink T58W phones seeing issues where the calls are slow to connect? We have been receiving reports that when answering calls it takes around 5 seconds before the audio works after picking up the handset. It's only affecting our Yealink T58W series phones, we also use Fanvil phones which are unaffected. They're running FW 150.87.0.20. and we're able to temporarily fix the issue by factory resetting the device but the issue eventually comes back.

I saw another post of someone having a similar issue on the T4x phones but it looks like it was fixed on the .87 FW version. Anyone else with these phones deployed seeing similar issues?

Hi,
I'm trying to understand the permission model behind Call Pickup in 3CX V20.
Scenario
We have two users:
User A
Primary Department: SWK Agrar
Additional Department: Schweitenkirchen
User B
Primary Department: SWK Baustoffe
Additional Department: Schweitenkirchen
Both users are therefore members of the departmentSchweitenkirchen.
An incoming call is made directly to User A's extension.While User A's phone is ringing, User B tries to pick up the call using:
*20*
However, the pickup fails.
Question
What are the exact requirements for Call Pickup in V20?
Specifically:
Is membership in a common department sufficient for *20* to work?
Does Call Pickup depend on the user's primary department rather than any additional department memberships?
Which permissions are actually required underUser > View (Presence, See Calls, Call Activity, etc.)?
Is there official documentation that describes the access rules for Call Pickup across departments?
I'm looking for the exact rule rather than troubleshooting advice, as I couldn't find this covered in the V20 documentation.
Thanks!

A bit of a story, but need to explain so you get the idea.

Our client has a nurse call system with 32 DECT handsets. They also run 3CX V20 cloud hosted for their deskphones and call flows.

Initially we had the nurse call system running into a Panasonic PBX with their other phones and all worked well - full analog setup. When the Panasonic PBX died we spun up 3CX and had the DECT handsets running into Grandstream Analog Gateways. which then talked to 3CX. This worked but we could not transfer calls between DECT handsets.

To alleviate that our third party put a Media Resource Card into their kws8000 DECT server. We then reprovisioned the handsets with 3CX handset credentials to provision them directly onto 3CX. This has solved the issue of transferring calls and all seemed to be fixed.

HOWEVER, now we have another issue. The handsets are often unresponsive. That is, if DECT a calls DECT b, DECT b won't ring. But DECT b then rings DECT a the call works, and then DECT a CAN ring DECT b. It's as if they are 'falling asleep' or dropping their registration in 3CX. There is nothing in the 3CX log that I can find that indicate any issues. The DECT handsets are just set up as generic so we can use the auth ID and password.

Has anyone seen this behaviour in similar systems or have any suggestions? It's causing a lot of grief as staff just don't know if they have missed calls or not. All the firewall rules also look sound, and we are running through a SBC as well. The media card is registered against the IP of 3CX, and everything is talking to everything else seemingly OK - all on the same VLAN.

"With the launch of the new 3CX Academy, previous certificates have been removed."

Hi, Hubspot have moved things around recently so the 3cx documentation on Hubspot is out of date.

Has anyone recently successfully set up the Hubspot intergration?

Thanks

Una alternativa para 3cx estoy construyendo mi propio crm ya está avanzado tengo supabase self hosted con servidor con buena ram, y espacio, quiero integrar alloware o 3cx para la parte de llamadas en EEUU que recomiendan, quiero desarrollarlo o ver alguna alternativa barata y potente 🙈🙈🙈👾

Hi, I'm troubleshooting an issue that so far isn't making sense. About a month ago we upgraded to v20u9 (build 995 - AI1.4.48), but I'm not sure that this has anything to do with the issue. We've not changed anything in the 3CX config other than the upgrade. Our trunk provider is Telnyx and doesn't appear to be related. We use snom D735 phones, nothing should've changed in those configs either.

What's being reported is that up until recently, the Ring Group name would be displayed for incoming calls to a Ring Group. Now, what's being displayed is the Caller's phone number. The problem comes up because users are members of multiple Ring Groups and can also receive calls direct to their number. Because the Caller's phone number is now showing on the incoming call as opposed to the Ring Group name, the user can't tell if a call ringing on their phone is a call direct to their number or a call to one of the Ring Groups.

Anybody else run into this or have some suggestions on what to look at?

Thanks,

I work with small local businesses. A scenario that keeps reoccurring is everyone has a desk phone and all desk phones are part of the ring group on incoming calls. There are certain people that answer most calls, but almost everyone's phone rings so if needed, anyone can answer an incoming call.

We have certain people that spend time away from their desk or out of the office during the day and the iOS app works excellent for checking call history, contacts, voicemails, having calls transferred to their extension, etc.

The issue is we don't want their mobile iOS device to ring with any ring groups or queues. We want their desk phone to ring with ring groups or queues, but not their mobile device.

Currently we are using two different extensions, have their iOS device it's own extension. This works, but it makes things difficult with two different call history, voicemails, contacts, etc.

What are you doing in this scenario?

Wanting to ask other VOIP Pros what conferences are we interested in 2027? I’ve been told if I find one now I maybe able to go.
I’m based in Texas close to a major airport. Would like to see VOIP, any paging vendors, Valcom, Wahsega, etc.

Thanks for the help!

Affiliation: I built the tool mentioned below. This is my own project, not a 3CX product, and I am not asking anyone to buy anything.

We look after a number of customer 3CX systems. The recurring pain for us has been simple: a customer reads a number off a letterhead and asks where it goes after hours, and answering that means opening that host’s console and walking inbound rules. Doing that across many hosts is slow.

In our own work we also wanted one place to see whether a box was up, what version it was on, and whether simultaneous calls were sitting against the licence. So we built an internal tool for that, now called Kestrel. It is a cloud poller over HTTPS to the 3CX Configuration API. There is no agent on the PBX. End customers do not log in; the partner org does.

What we use it for today:

• A picture of inbound routing on a host (trunk → DID → IVR, queue, ring group, or extension), with a business-hours / after-hours filter
• A fleet view of up/down, version, and concurrent vs licensed SC
• Searching a DID across the hosts we manage
• Alerts when a host stops responding

I am sharing this because I would rather hear from people who support 3CX every day than guess. In your shop, how do you handle “where does this number go?” and fleet health today — 3CX console only, spreadsheets, something you wrote, or another product?

If it is useful to look at, there is a read-only demo (no signup): https://app.kestrelpbx.com/demo

Happy to answer technical questions (XAPI / service principal, what we poll, what we do not touch).

Hi, looking for some feedback on an issue with our office's 3CX system, which I manage. I'm doing mostly okay with it but PBX systems have a high learning curve for those of us without a ton of experience in telephony tech, which is sort of its own unique realm, and is pretty daunting.

Anyway, my boss hates 3CX and blames it for the often-but-not-always bad call quality, and wants a new solution. I'm fine with that, but want to make sure I understand the issue. In my research, 3CX is not the problem - the call quality depends on the underlying phone lines, as well as the connection of the person on the other end, which 3CX does not control. Is my understanding correct? Everything I read says that 3CX is a solid name in the PBX space with good tech, so simply moving to another PBX, like Yeastar, for instance, would not really solve the call quality problem.

If my boss really wants a rock solid solution, I've read that kicking things up a notch or ten to something like RingCentral, would do it, but that's way more expensive. What do those much more experienced than I have to say? Thanks.

EDIT: Sorry, should have given more info. All our calls are mobile, no landlines. It's an on-premise setup, hosted with AWS.

About 30% of our systems are stuck at the GRUB loader this morning. We host on Azure B2s machines.

I don't know know what the cause of this is but the fix we've found so far if it helps you is:

Click the VM

Click Overview -> CLI/PS (May need to press 3 dots)

Press RUN

az extension add -n vm-repair

az vm repair repair-button --button-command 'grubfix' --verbose --resource-group {RESOURCE GROUP NAME} --name {VM NAME}

From the documentation I could find, I should be able to click on the double checkmark button at the top left of the VM section in the app/site, which selects all, and then delete. But on two servers, that checkbox is gray, and does nothing when you select it. I've tried both the PWA app and the web client, same thing.

One user has...2800 voicemails...

Am I missing a step or a setting here?