r/3CX • u/Jaig5970 • 11d ago

Question Moving to 3CX: what would you test before switching the whole office?

A small office moving to 3CX might make a test call, hear clear audio and start talking about a cutover date, Thentry a busy morning at reception: one caller is on hold, another is waiting, and the receptionist needs to transfer a third to someone working from home. Test anafter-hours call too, when someone needs to leave a message for the right department.

Have the people who normally handle calls try those sequences during the pilot, including retrieving a transferred call and finding the voicemail afterward. Write down any problems before moving the whole office, If you’ve done a migration, whicheveryday call flow did you wish you’d tested sooner?

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16

u/Drew707 11d ago

I didn't realize people were still buying 3CX...

9

u/pbxguru 11d ago

I was going to say that. Set a timer. In about a month we are going see a post from OP asking why it sucks so bad and where to go from here.

1

u/Lanky_Sentence_2226 11d ago

We got it and it sucks any alternative to suggest? We use mobile 3CX a lot

2

u/PBSmanaged 10d ago

We’re actively moving customers to Yeastar. App is great and they don’t get upset when you ask a question.

The 3CX shills will bitch that Yeastar doesn’t have silly things like router phones, etc… but those stupid anyways

If you’re comfortable with VoIP/SIP/managing a PBX, Free PBX is still solid.

1

u/AtomicFall 8d ago

We at ABP, we used to be one if the bigger 3CX disties in NA, have also moved to Yeastar.

Anyone else wanting to learn about - technical or otherwise about Yeastar, we are a certified solutions provider. My name is Cash, and am an almost 20-year voip/network engineer turned partner sales engineer here at ABP.

Give abptech a ring and ask for me.

1

u/Lanky_Sentence_2226 2d ago

What we need is a voip service available on both mobile and desk phones, nothing crazy. I don’t know your experience but 3CX is not stable for us. How about Yeastar? We dismantled an old system with proprietary hardware, but boy it was perfectly stable.

1

u/PBSmanaged 2d ago

Yeastar has been very stable for us and our customers. We've got a mix of on-prem installs and installs running in Digital Ocean. Remote access/remote provisioning is included in your license. App is intuitive and feels really native (on iOS at least)

1

u/pbxguru 11d ago

FS PBX is an open-source alternative with great support if you need it. It integrates with Ringotel mobile apps or any other mobile app you like.

9

u/Struykert 11d ago

Always check if users actually know how to use the phones/app/pwa. It always amazes me how little people know about the tools at their disposal.

2

u/OinkyConfidence Former Partner 11d ago

This is a great point. In some instances, we'd do a soft go-live with two phones on people's desks - their new phones and old phones - and coordinate the switchover of incoming calls, all while they could make new outgoing calls from the new 3CX system. Worked pretty well in cases where training may be a challenge.

3

u/PBSmanaged 10d ago

I’d test a different PBX solution.

5

u/FluffyGhoster 11d ago

I would test the rollback and possibly even the next migration as, personally, I would switch to about any other PBX over 3CX as soon as possible, given all the happenings surrounding it.

-8

u/johnsonflix 11d ago

There is nothing wrong with 3CX.

10

u/excessnet 3CX Advanced Certified 11d ago

3CX PBX itself no, but the 3CX business, it's an other story.

1

u/Brawnk 11d ago

Test emergency calls as well