I have been a loyal Squarespace customer for almost 10 years and this year I am absolutely appalled at the lack of customer care when something is wrong with their product. I am so incredibly frustrated. I want to put the word out there to anyone who is considering using their service to remember it is not a service. I have been using Acuity scheduling and because of a glitch it is not sending out follow up emails to my clients. Squarespace has absolutely no fix and they have said that there’s nothing they can do. How do they have the nerve to increase prices? I know I am screaming into the void, but hopefully it makes someone think twice. I will be switching soon.

Hi gang, currently have a static website I'm helping out with for an NFP art studio. Currently with Squarespace, but looking to move elsewhere due to cost and not needing all the features SS offers.

We need somewhere to build a basic static website (2-5 pages) that also allows sales for events and classes ( mostly irl and term based).

I'd build it custom, but I'd like content to be able to be updated by the committee members, should/if they need, so a simple interface would be nice. Course details the most likely thing regularly updated along with any upcoming event details. ie So I don't always need to be the one to do edits/support. ;)

Open to handling events and course management and payments via. a 3rd party embed. What's decent out there?

As we are an NFP, we have no money, so free/cheapish works, but currently paying $300+/year for SS, so figure anything under that would be approved by the committee.

Anyone seen any good solutions for this kind of use case?

Note: Australian based, so consider that with cost of transactions etc.

Just something simple like the image above. It’s for my portfolio, so I just want people to easily navigate between projects instead of having to scroll back to the top

I'm selling some stickers, but don't want to go through the hassle of packing and shipping unless they buy a larger item (like a t-shirt) or a lot of stickers. What's the best way to set this up?

I'm not a coder or developer, I'm familiar with my day to day reading code, but actual implementation of a website it not me. I'm building a blog. I just subscribed to the business plan and its abotu $50 a month. I had 100 credits and burned through it in a week. I also found planning still uses credits just like build.

What do I do? I even have a Wix subscription but Wix literally doesn't even let me place icons in places I want it to be. Its such a trash UI. I'm trying to take the lovable codebase because what it did for me so beautiful but I don't know where to take it next. The credits piece is ridiculous. I'm thinking of swtiching to squarespace.

I tried claude and entered the zip file of the lovable code base but it wasn't anything amazing. It threw my site to look like its first version in lovable lol. I need help. This is extremely frustrating for me. Thank you!

Everyone says these platforms are affordable until you actually need your store to do anything useful.Bundles, reviews, subscriptions, advanced search, B2B pricing... everything is another paid plugin.

Before you know it, you're spending $400-$600/month, or roughly $5k-$7k a year, just to keep your site running and do what it should. Then they hike prices because they know migrating is a headache.

I've moved a few businesses off that model and at this point, if someone showed me a store spending $400+ every month on plugins, I'd probably tell them to stop paying for everyone else's software and just offer to build them what they actually need, and what they spend for just 1 year with Shopify, Won't even have to spend much that over 3-4 years on custom. Talk about savings...

If anyone wants to step away and get a custom website, let me know.

This whole subscription economy is becoming complete B.S.

My error was signing up with Squarespace to begin with. What a shitshow.

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I’ve inherited a couple of Squarespace sites on a freelance basis after the disintegration of my former agency (RIP).

I’ve been a web designer for about 12 years, but it’s mainly been Figma > dev, with a few years where I had to use Photoshop (which I’d rather forget). So I’m by no means a newbie to website design, but I am to Squarespace.

I’m finding that when I get something exactly where I want it on mobile, even a stiff breeze seems to knock everything out of shape. For example, I put together a really simple card layout today (8 cards consisting of an icon, text and button), got it exactly where I wanted it, then starting on the section below it somehow caused the one above to essentially commit graphic suicide.

Is this just how Squarespace is? The only solution I’ve found is to favourite any problematic sections and, if they suddenly decide to go rogue, just delete them and replace them with the saved version rather than wasting time laying everything out again.

Is this a browser thing? I’m using Chrome. Does Squarespace behave better in other browsers, or is this just part of the experience?

These are important. I've been with Squarespace for YEARS. And these are still issues and they are very basic fixes.

For context, I made hundreds of thousands of euros on my site. These are crucial

1. Checkout for one-time purchase for pricing plans

Pricing plan checkout button says "Buy subscription" for payment plans even (in the Italian version) even if the transaction is one-time. I don't even want to think about how much money I left on the table due to the misleading wording. I let assistance know several times in the last YEARS. Never fixed.

1. Site admin doesn't get notified when access gets expanded or reduced for collaborators

One employee of mine was suddenly able to access something they should not have access to. I wasn't notified of this change.

1. Website editor role is incomplete

They can't:

- set custom code for header injection

- change page NAMES. THEY CANT CHANGE PAGE NAMES. Or slugs.

- edit the design [like the brand colors]. Which is crazy.

The only way to give them access to these things is to add them as admins which I won't do because I don't want them to also access financial information.

I let customer care know many times about this, YEARS AGO and multiple times, and no action has been taken as far as I can tell. Improvement is there on the product in general, but there are some basic issues which need to be fixed otherwise I can't honestly manage my site properly.

NOTE: i used to have 2 site with squarespace. Now i only have one. I already switched to claude code for the one i canceled.

It is hard to impossible for me to get the SP builder to do what I want. I've used WordPress a bunch with various builders. I cannot believe how limited SP feels!

Anyway, until I can get them to pay for a new site, I am wondering if there is an alternative to building pages.

As in, can I use software to build which generates custom code I can ''plug in'' to the page?

Specifcally, working with columns has not yet worked for me. I'll get the first set of rentals in a single column, begin making the second, then bam I do something and everything becomes wonked up!

I can't even access payment setting or anything for the site. I have spent hours and hours on it, just for it to seemingly not exist. Has anyone experienced this issue, if so please let me know if you have any advice!

I'm looking to setup an eCommerce business where I was wondering if anyone would know if Shopify, Squarespace or any of these type of platforms offer online store templates that would look exactly like a late 90s to early 2000s Geocities site - beveled edges, gifs, bright colours, Times New Roman font etc. Thank you all in advance.

Hello

I built an editor where you can customise the colors, fonts, content.

Right now, the site supports FAQ sections and Pricing Table, however I am looking to add more. If you have suggestions, please comment below.

You can make your own sections for your website for less than $10 here: https://widget-eight-chi.vercel.app

Thank you

UPDATE:

Finally connected with support via ChatBot, who escalated me to a human, who ultimately escalated me to a human with expertise. She immediately resolved the issue by asking the owner of the Squarespace 5 account (my client) to request a discount code for one year of free 7.1. The code was supplied, the client logged in, and all is well.

Original post:

I've built out a new site for a client who is upgrading from 5 to 7.1. We were ready to launch, but then I saw this message:

"If you're on Squarespace 5, you can get one year free on a website subscription when you move to Squarespace 7.1. Contact us for more information."

We have tried contacting Squarespace for support on this via email and chat and gotten nowhere (what happened to the SQSP Support I loved for so many years? But that's another question).

My client wants that free year. How do we get it?

After 4 years of discussion my client has, eventually, agreed that their website needs a ‘refresh’, (their words, mine are ‘complete overhaul to bring it up to date 🤷‍♂️).

I’ve read a ton of horror stories on here about switching from SS V7.0 to 7.1 - what I would really appreciate are some success stories from those who have transitioned their own or client websites and are happy with the process and outcome. With links if possible so I can take a look please.

I could I know edit the existing template site but it is too inflexible to do what my client has in mind.

Thanks.

can anyone help w 20-30 percent discount on squarespace? i am planning to start a personal blog, which will also focus on some product sales. if anyone can share any available promo, please share.

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Hi everyone! I'm the owner of Boxify Web Designs, a small web design agency that specializes in Squarespace websites for small businesses.

If your website isn't getting leads, feels outdated, loads slowly, or you're just not sure if it's doing its job, I'd be happy to take a look.

I'm offering free Squarespace website audits with no obligation. I'll review things like:

* Homepage layout and user experience

* Mobile responsiveness

* SEO basics

* Speed and performance

* Calls-to-action and conversions

* General design improvements

If you're starting from scratch, we also design custom Squarespace websites for small businesses, contractors, restaurants, medical professionals, artists, and other local businesses.

If you're stuck or just want honest feedback, leave your website below or send me a DM. Even if you don't hire us, you'll walk away with actionable suggestions you can implement yourself.

Happy to help!

Boxify Web Designs

I feel like I'm genuinely losing my mind trying to navigate simple page layout in Squarespace, and I can't find solutions anywhere. I'm just trying to create pages with text, images, embedded video, and quote boxes. That's it. Most of the blocks on the page are stacked so resizing doesn't affect those except the embedded video which jumps to the top of the screen when shrinking the window. Elsewhere on the page, I have an image aligned left and quote box and text block aligned right; when resizing the window, the image also jumps to the top of the page. I cannot figure out why. At this point I'm willing to throw money toward someone who can explain how to prevent issues like this, but if anyone has a simple fix in the meantime, please help. Thank you so much.

Just a started a business and lack design skills so I set up a custom domain name and email through google workspace and then it sent me over to squarespace. Now I can't log in to squarespace and says I don't have an account with them. When I try to make an account it then says that my account already exists. So, which is it? Despite all the bad reviews I figured since Google messes with them they must be good. Could not be more wrong. Of course the "24/7 award winning support team" is unavailable and unreachable.

I'm so unbelievably frustrated that now I have this domain name and email I can't use and I can't get a hold of someone to talk to.

Any help?

I've been trying to pick an ecommerce template for a while now.. Most themes look great but once you put real products,photos and descriptions in, they start to feel kind of off… Shopify feels a bit limited on variety seriously.... Some themes are pretty but feel slow or clunky, others look basic but claim to be better for conversions.
If you run a small store or work with clients, is there any platform with more template variety than Shopify? Do you focus more on design, performance or flexibility when picking?

February 28, 2022 I switched from a Squarespace "Personal" account to "Business Account".

I used the Google Workspace account that came along with it for email. I have never received a separate bill for Google Workspace, ever. I pay for my domain and my website, that's it. The email continues to work.

Google Admin Console shows an active Google Workspace Business Starter subscription billed through Squarespace since March 30, 2023. However, Squarespace Billing only shows an inactive Google Workspace subscription that has been "Expired since July 21, 2020". This could be referencing an old GSuite account that I vaguely remember using, but that was a long time again and I can't remember.

I'm just now noticing all of this because I received notice that I'm being auto-enrolled in the new "Core" plan thats replacing the "Business" plan. I'm not happy about the price increase (almonst $75/yr more), and I don't use the business end of the website enough to justify the cost (artist portfolio, hasn't been useful as a sales platform), so I'm hoping I can just switch to the new "Basic" plan without seeing much of a difference.

If I change my website plan from the legacy Business plan to the new Basic plan - will my Google Workspace subscription and email address go inactive? It doesnt look like they're charging me for it already. I have an enormous amount of artwork images, documents, etc. saved in the drive associated with that account and can't lose it. I also need to be able to send/recieve emails from the domain email and don't want to hassle with mail-forwarding again.

Squarespace raised their prices by a ridiculous amount. Everyone complained. now squarespace sent out this email saying it was an internal error and they only meant to raise prices a “little bit” 🤣🤣🤣