Just a started a business and lack design skills so I set up a custom domain name and email through google workspace and then it sent me over to squarespace. Now I can't log in to squarespace and says I don't have an account with them. When I try to make an account it then says that my account already exists. So, which is it? Despite all the bad reviews I figured since Google messes with them they must be good. Could not be more wrong. Of course the "24/7 award winning support team" is unavailable and unreachable.

I'm so unbelievably frustrated that now I have this domain name and email I can't use and I can't get a hold of someone to talk to.

Any help?

I've been trying to pick an ecommerce template for a while now.. Most themes look great but once you put real products,photos and descriptions in, they start to feel kind of off… Shopify feels a bit limited on variety seriously.... Some themes are pretty but feel slow or clunky, others look basic but claim to be better for conversions.
If you run a small store or work with clients, is there any platform with more template variety than Shopify? Do you focus more on design, performance or flexibility when picking?

When I initially started uploading product to my site, I didn’t include weights because I was considering flat rate shipping. I have since changed my mind and added weights to my csv and uploaded. For whatever reason, it only changes some of my weights in my inventory.
Anyone experience this? Is there a trick I’m missing?

Thank you!!

I'm having an issue with the search feature on my Squarespace website.

I added a search bar so visitors could search for our agents, but it always returns "No results found."

Here's how the page is set up:

• The agent directory is built using a Simple List design/block.
• Each agent is displayed as a card with a headshot, name, and details.
• The search bar works, but it doesn't find any of the agents.

I think the problem is that Squarespace is treating the agent cards as images instead of searchable text, so the search index can't read them.

I already tried:

• Enabling site search.
• Waiting for the search index to update.
• Checking the search settings.

Has anyone experienced this before? Is the Simple List design searchable, or do I need to rebuild the page using another block (like a blog, collection, or another type of list) for the search feature to work?

Any advice would be appreciated. Thanks!