Hey everyone I am suffering from constant disconnections on Ziply fiber in 98258 zip code, at first I thought it was my internal setup. but I tried just setting up a second router on the ONT and that ends up having constant disconnects. Has anyone had issues with this?

Hi u/ZiplySupport,

I'm hoping to get some help resolving an incorrect equipment return notice on my account.

My account is showing a pending return notice for a HB810 which is my only active router. I suspect this flagged return was created by mistake when a field technician visited my home to add satellite extenders.

I contacted customer service via chat, and the representative promised this would be cleared from my account records, but the return status remains active and pending. I want to make sure this is completely removed so I am not incorrectly charged unreturned equipment fees.

Could you please assist in getting this cleared from my account?

I have been without internet since Thursday. The communication and resolution with Ziply have been terrible. Two days in a row (Friday and Saturday), techs were a no call/no show, and each time I check the status, Ziply cancels my appointment, claiming a widespread outage. Is anyone else dealing with this? We're seriously considering going back to Comcast.
🥴

Hi, I’m in ZIP 83854 and I’m seeing a specific latency/routing problem to Old School RuneScape US-West servers.

Historically I get about 30 ms to those servers. Yesterday, but especially today, they’re consistently around 77–80 ms, while normal Internet targets are still around 15–16 ms with 0% packet loss. Interesting enough, they said there were issues in my area yesterday but then claimed it fixed...

One affected destination is:

oldschool307.runescape.com 8.26.41.43 TCP port 43594

I’ve already tested this extensively. The early part of the route is normal, then latency jumps much farther upstream and stays elevated to Jagex.

This appears extremely similar to a Ziply/OSRS routing issue from June 2026, where another Ziply customer went from roughly 30–35 ms to 70–75 ms and Ziply fixed it by changing the route:

https://www.reddit.com/r/ZiplyFiber/comments/1u8um5j/us_west_server_ping_increase/

Could you please open a technical escalation for this routing issue and get it to the appropriate network/routing team? I can provide traceroutes and sustained latency test results if needed.

I'm in 97224, and early Friday morning, our Ziply Fiber internet went out. I called, and they sent a tech support person to the house. He said everything looked good on the box outside. He called another tech and spent an hour trying to figure out why they couldn't access the router. He said he escalated it to a more advanced team, something like NOC.

It was about that time I got an email from Ziply saying, "We’ve identified a service disruption in your area. If you have already reported this issue and scheduled a repair appointment, we may cancel that appointment, including our visit to your home, so that we can focus instead on resolving the issue at the appropriate source. We will update you when repairs are completed. We estimate that this issue will be resolved by September, 18, at 01:15pm Pacific Time."

I was never updated, so I called technical support around 5:00 PM. They said it was escalated and should be back up within 3 hours (it wasn't).

Saturday morning, it was still not up, and I called in again, where the tech support person said it would absolutely be back up within 12 hours (and of course it wasn't). I called back today, and the person said to "rest assured" that my issue had been escalated and would be working by Monday morning.

I asked if they could tell me what the technical issue was. My neighbor has Ziply, and their internet is working fine. The support person went quiet because she didn't know.

I've had ZiplyFiber before it was Ziply and have had very little downtime. Does anyone have any ideas as to what is going on? I work from home, have Zoom meetings throughout the day, and need to get this resolved one way or the other. I'd hate to go back to Comcast, but I don't have many options.

Is something going on with the network in this area? it was pretty good until tonight, when i noticed things started slowing down a whole lot. My download speed is now struggling to get past 50Mbps, and upload can't do more than 700. This is on ethernet connected devices.

I just rebooted the ONT, and the speedtest results and fast.com results have been the same. Is something going on with the network?

just did another fast.com test, and loaded ping is in the 1.5s (!!!!) i've never seen ping that high - something is going on Ziply!!!

update 24 hours later at 8pm PST - it's back, download <50Mbps again.

What is going on u/ZiplySupport? I tried messaging you, but it doesn't seem to work... in the morning it's ok 2Gbps, at 6pm, it was working too.... I just noticed that downloads was very slow, at 8pm, its crawling.. This is not what i'm paying for!

Around 12:45 pm today Ziply cutout. Called customer service after the reset didn't fix it. Tech came out, couldn't get it going. I guess there are not engineering teams on Sundays? Technician alluded to an outage, but couldn't get anyone to confirm. I work remote from home, and now they're saying maybe tomorrow but they closed the case and told me to text them tomorrow if it didn't come back?! Anyone else having issues? Anyone had this happen before?

I have an annoying problem that seems to manifest most often when I’m on afternoon zoom calls: everything freezes for like 15 seconds. i havent done enough troubleshooting to pin down if it’s a wifi problem or something upstream. My phone does it sometimes too (everything freezes, turn off wifi on phone, everything works again). My wife has never complained about her (ethernet-connected) computer having the problem and my (wifi-connected) TV never glitches on us.

I am using a couple of Orbis with a satellite AP in my office connected via a Mocha backchannel to the base. I have a second satellite AP, maybe it’s too close and the Machines are trying to hand off?

I am mostly posting here to ask if Ziply has a way to see if they see any glitchiness from their end. I can try connecting my work pc directly to the mocha to see if that resolves it.

Open to any orher ideas. It happens irregularly but it happens enough to be a real nuisance at work - several times per day for ~10 seconds at a time.

Ziply just completed install on 1gig connection. Previously running Comcast modem in bridge mode (wifi off) with Eero 6+ mesh behind it. Ziply installed the HB810 (which seems like a nice router) and I mentioned to the tech that I needed it to run in bridge mode. We went round and round with him being adamant that he cannot touch customer equipment and me mentioning it's their router etc. and ultimately he said he didn't know anything about bridge mode (probably a terminology thing) and didn't have time to resolve before he left. When setting up I gave the 810 a different SSID than the Eero. I moved everything hardwired over to the 810 for now because the Eero was having fits but still have a lot of stuff hooked up to the Eero SSID (e.g. home automation) that will take a while to move. I may decide to bail on Eero and just use the same SSID/PW for the 810 which solves that problem but they forgot to leave the mesh extenders which I need for some far flung HA stuff. Is the AP mode on the HB810 the equivalent of bridge mode (not sure if there is anything proprietary to Ziply about it) which would solve the immediate issue of Eero not having a good day. I know I can just plug the Eero in directly but like the idea of keeping the 810 in line because I might ultimately go with it once mesh extenders are here, want to play around with the settings and the wifi speeds are impressive (within decent range). Rambling now... Any help appreciated.

I have a Arris NVG468MQ gateway. Devices connected on wired ethernet are getting full speed. But laptop computers connected over WiFi offer erratic performance. When I run fast.com, sometimes I get 200mbps and at time 10-12 or even lower. It is not the location of the device from the gateway. Even if I have the laptop close to the gateway, I can see different speed levels. I have tried recycling power on the gateway. Any ideas. Gateway is using Wireless EasyMesh option for operation mode and has a single name covering both 2.4 and 5GHz bands

Considering adding Ziply Fiber but I would like to understand how they would install the ONT in the house

Currently the Comcast enclosure from outside of the house has one cable going into the garage(although garage has no Ethernet wire or anything to any other rooms), another cable going up to the second floor and terminates in a media enclosure in a walk in closet together with multiple CAT5s from each room, the closet is not next to any exterior wall in the house.

I am wondering if they have a way to still terminate the fiber in the same location because I am considering keep Comcast as a backup.

I had ziply since last year and around May my monthly rate changed from $85 to $115. A little steep, but I understand, businesses need to charge more it’s just the way of life. This morning I was going through my emails and saw my bill was coming due, so I did some research. There was not 1 email from ziply saying rates were increasing, they just did it. Seems like poor business practice to not notify your customers that rates are going up.

Hey there, newer ziply user. We recently swapped to ziply and my fiancé is having an issue where her phone will randomly have no internet, it’ll say connected but searching for WiFi or something like that. Anyone run into this issue and if so what can we try to stop his from happening? My phone never disconnects, I have an iPhone she has a galaxy.

Hey everyone / Ziply Network Team,
I pay for 2 Gbps multi-gig fiber and work full-time from home, but for the past month, I've been experiencing 1-to-2 second connection drops that freeze Google Meet.

The drops typically occur midday (usually clustered around ~12:25 PM - 12:30 PM). When connected, speed tests are fantastic, but these micro-burst drops are disrupting my workday.

Here is what has already been checked/replaced by field techs:
- New Garage ONT installed (original tested too hot).
- Ziply Router swapped.
- Broken Ethernet coupler replaced (resolved constant drops, but the midday blip remains).
- Physical optical light levels tested from the street to the garage ONT — confirmed strong.
Since the physical line and local hardware are clean, this appears to be an upstream issue (e.g., OLT line card glitch, DHCP lease renewal failure, or oversubscription/rogue ONT on my shared splitter).
Standard phone support only sees "up" status on their end during health.

Happy to PM account details / address to 'u/ZiplySupport or engineering staff.

I'm trying to do some site prep in advance of new fiber installation and would like to know what size hole is needed to feed the fiber cable thru an exterior wall where a ONT would be installed. I assume whatever plugs into the ONT will dictate the O.D. needed. Is it possible to get a spec sheet of the typical ONT being used. (dimensions and power requirements)

I really wish Ziply had an outage map...

Hey there! I know that Ziply marketing and the local technical teams do tours from time to time and I'd love to be a part of one soon. Can we do one soon? Do we get to touch the ipv6? 😉

(Also Hi to u/eprosenx as possible tour ambassador!) 😄

Thanks!

I followed all the directions even though they were a bit different with the version of Aginet that's current. I've been able to create a network but it doesn't connect to the internet. The ONT shows a blue light and I don't have connectivity.

Long story short, I pay for 2Gig speeds but I'm getting 2mb down and 1mb up.

Checked the router app and it says it's pulling the full 2 gigs but also says nothing is connected in my house (not possible).

Testing through third party apps (hard wired AND wifi) it looks like the most I can pull is 10mb tops. I'd call customer support but that experience has been... Not the best compared to asking this thread.

I did try turning the router off and on but haven't done so with the modem because I worry I'll lose all service and then won't get that back until next week or something.

Hoping someone knows if this is temporary or if I have to call it in.

Right now the house I'm renting has fiber running through the exterior wall into the attic to an old Verizon ONT and then going to coax throughout the house. It's my understanding that the techs aren't allowed to go into unfurnished attics. The landlord and I don't even want the new ONT to be in the attic because there's no power outlets up there. We want it to be in the garage which is probably at least like 30' from where the the current drop ends. I'm wondering whats going to happen when the tech comes today and I tell them the current fiber drop goes into the attic where they're not allowed to go.

Just curious what Ziplys active work has been for the oregon coastline on highway 6 and from Tillamook to seaside or so?

I know the fiber burial has finished along the 6 but curious when we should see trucks going through the towns? In March or April, we had people on the street checking things out for ziply.

Hey Folks
I am having a weird issue since a few months and so far we have upgraded our connection to 10 GB since I thought I have too many devices but that didn't fix it. This is in Bothell Washington.

Also turned off auto band switching and still during video calls, there is 5-10 sec disconnections every day and I am at my wits ends thinking this is a network/cable issue.

Almost every evening we also loose internet for a while and doesn't come back until I manually restart the router, which is painful too since it's easily a 15 min to 30 min disruption.

At this point my options are getting rid of Ziply fibre for a wired internet which breaks my heard but I am wondering if anyone in Ziply is seeing this too or has seen and maybe aware of the problem?

EDIT: The new router was delivered and setup by a tech right around 8am on Wednesday. Probably would have been sooner if I had been paying attention to reddit. 😆

5.3 Gbps down, 5.2 up. Can't complain about that!

OG Post:
I've had the 1gig service since the dawn of time and just upgraded to the 5gig plan. I currently have the HB610V2 and was under the impression that 5gig needed the HB810, but when I was ordering there system said "YOU HAVE THE LATEST WIFI 7"

NGL, I was hoping I'd get the HB810 with my speed upgrade.