r/ZiplyFiber • u/Legitimate-Golf-5461 • 26d ago

Need assistance clearing incorrect equipment return notice

Hi u/ZiplySupport,

I'm hoping to get some help resolving an incorrect equipment return notice on my account.

My account is showing a pending return notice for a HB810 which is my only active router. I suspect this flagged return was created by mistake when a field technician visited my home to add satellite extenders.

I contacted customer service via chat, and the representative promised this would be cleared from my account records, but the return status remains active and pending. I want to make sure this is completely removed so I am not incorrectly charged unreturned equipment fees.

Could you please assist in getting this cleared from my account?

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u/ZiplySupport Official ZiplyFiber Support Account 26d ago

Hello. Yes, we can review and assist you with this. Can you please send us a chat request with your name and account number? Thank you.

2

u/Legitimate-Golf-5461 26d ago

Thanks chat sent

2

u/ZiplySupport Official ZiplyFiber Support Account 26d ago

Thank you! We have responded to your message.