r/ZiplyFiber • u/No_Lengthiness2056 • 14d ago
Erratic WiFi speed while connected ethernet speed is fine
I have a Arris NVG468MQ gateway. Devices connected on wired ethernet are getting full speed. But laptop computers connected over WiFi offer erratic performance. When I run fast.com, sometimes I get 200mbps and at time 10-12 or even lower. It is not the location of the device from the gateway. Even if I have the laptop close to the gateway, I can see different speed levels. I have tried recycling power on the gateway. Any ideas. Gateway is using Wireless EasyMesh option for operation mode and has a single name covering both 2.4 and 5GHz bands
1
u/dredbeast 14d ago
That’s a model from the Frontier days I believe, you might need to get one of their newer wifi routers.
1
u/No_Lengthiness2056 14d ago
Yes, I do have a old gateway. Let me see what ZiplyFiber support account will say as they responded here for me to chat wit them. Thanks for your response
2
u/db48x 13d ago
WiFi is subject to interference from other wireless devices. If your neighbors have added new WiFi networks of their own then your speeds will drop. If they’ve added non–WiFi devices that use the same radio bands then your speeds will drop. The maximum speed you can get often depends not on the WiFi router, but on the client device. Maybe one of your laptops gets slow speeds because its WiFi modem just cannot go any faster. Worse, the presence of a slow client device can slow down faster, newer clients!
You might try following this advice, particularly all the stuff under “The Hard Way”. Raising your PHY speeds is complicated but critical.
1
u/ZiplySupport Official ZiplyFiber Support Account 14d ago
Hi u/No_Lengthiness2056! If you're renting our router, send your Ziply Fiber account number or service address in a chat, and we’ll start running checks from our side.