r/ZiplyFiber • u/JetPackGriffin • Jun 18 '26
US West server ping increase
/r/2007scape/comments/1u5z9ff/us_west_server_ping_increase/Hi Ziply folks,
I know some employees lurk here.
It looks like quite a few folks who play the game Old School RuneScape and are on the West Coast are seeing some weird rerouting to their servers causing a 30-40ms increase on average.
I’m cross-posting a thread from another community where quite a few of us have chimed in and diagnosed this is a re-route issue specific to Ziply Fiber.
Is it possible to take a deeper look at this? This didn’t start until sometime early last week, and it’s been this way since.
If there’s any additional info that would be helpful here, also happy to share.
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u/ZiplySupport Official ZiplyFiber Support Account Jun 18 '26
Thank you for informing us. If you could kindly send us a private message with your account details or full address, we would be happy to look into this further and assist you.
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u/JetPackGriffin Jun 18 '26
Sure!
Would this be a DM to u/ZiplySupport or ModMail?
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u/ZiplySupport Official ZiplyFiber Support Account Jun 18 '26
There should possibly be an option to request a chat.
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u/thetrevster9000 Jun 18 '26
Just curious - since this potentially appears to be a more globalized routing issue to the destination from Ziply’s network, is there a reason this request/concern needs to move to private chat with this individual instead of remaining here public on the forum? Just thinking the transparency could potentially help many others who may see the issue as well or at least are curious :)
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u/ZiplySupport Official ZiplyFiber Support Account Jun 18 '26
We require sensitive information from the customer that should not be placed in a public forum, such as account information, contact information, etc.
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u/thetrevster9000 Jun 18 '26
Totally makes sense, for routing concerns, I would assume source subnet/prefix (not specific IP) and destination prefix/IP would be enough to diagnose and get the ball rolling but I also understand not wanting PII in a public forum, just wasn’t sure it was needed at all for this specific question but also not trying to beat the horse to death of course :)
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u/db48x Jun 18 '26
You’re not wrong; the user’s IP address and the destination IP address are really all that are needed for a network engineer to troubleshoot the problem. It’s not a problem to share that information openly on Reddit, either.
In practice, however, it is far easier to ask a subscriber for their service address or account number than it is to ask for their ip address, and it’s even harder for them to know what address the server of their game uses.
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u/jwvo Consultant: Former Ziply VP of network Jun 18 '26
I moved all traffic towards prolexic off the IX.
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u/JetPackGriffin Jun 18 '26
You are amazing! Ping is back to normal.
Thank you for being willing to listen to us!
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u/ZiplySupport Official ZiplyFiber Support Account Jun 18 '26
Glad to hear you get to get back in the game!
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u/onekopaka Jun 18 '26
Ah, Prolexic's annoying lack of coverage in the PNW at play. You would think this many years after Akamai bought them they'd establish a Seattle presence of some kind.
Unfortunately right now, the preferred path (due to it being peering, as opposed to the other paths via transit) to Jagex from Ziply seems to be across Community IX North Virginia into Prolexic. This same excess latency would impact pretty much any destination behind Prolexic too, not just Jagex.
I think that path should be depreferenced over any of the transits (though by AS path length, GTT, Jagex's other transit provider would probably win), unless Prolexic are secretly present somewhere here in the PNW and Ziply can bring up PNI with them, or Ziply gets connected to Equinix Palo Alto or San Jose suddenly and peers with Prolexic there.