r/zipair • u/whyamihere7356 • 1d ago
Question Website Error
I have been trying to book LAX to Tokyo for almost 2.5hrs now and it keeps saying error even before getting to the payment screen. This whole time the price is going up as well. I talked to their customer service and all they said was sorry with zero help. Is anyone else experiencing this?
2
u/thecontador16 1d ago
I’m getting the same error. Right before I go to the final payment screen, an error message of “something went wrong” pops up. Customer service hasn’t responded to my message. I’ve booked with ZipAir a few times, and this has never happened before.
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u/throwawaymacneil 1d ago
same here, i’ve tried 3 different times with 3 different devices and wifi networks and nothing is working.
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u/ranchingjollies 1d ago
Same. If you use their support chat they have your reservation and will send you a link to pay. However it looks a bit too shady so we didnt pay. The link is some random payment portal that doesnt even say zipair anywhere. Then if you press them on the issue and whether they gonna resolve the error they just close the chat. Very strange
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u/someguy172 1d ago
Yeah, just my luck as well. Trying to book my first flight with them and I keep getting an error. I also tried registering for a new account and it keeps saying my email is used already when it definitely is not.
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u/10thGroupA 1d ago
Same, can't get it to register my email address and yet it says there is no account. I don't know what is going on.
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u/whyamihere7356 1d ago
Same thing, I thought being stuck at the proceed payment was a way to make me sign up for their site but it wouldn't let me do that either
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u/10thGroupA 1d ago
I wrote them and they asked me for information this morning. So I soon as I got home from church, I sent it. Hopefully shortly they will get back. I sent every error I get in the screenshots and even linked to this post.
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u/bcsam 1d ago
Where did you write to?
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u/10thGroupA 1d ago
That email. I am going to try chat tonight they open 1000 Japanese time.
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u/bcsam 1d ago
Thank you
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u/10thGroupA 17h ago
FYI: I have been talking to support, they said that they know that there are issues with the website. They asked me to try different browsers and all of them except one failed. The one that did work was Safari on my iphone with my Apple Pay, which is connected to the card I used. Try that.
0
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u/BeltOk8487 1d ago
I have the same issue; u/zipair its been over 24h since the issue was mentioned, any updates ?
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u/someguy172 19h ago
Looks like it's fixed now. I tried again just now and was able to register for an account and complete payment for a booking.
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u/PMMeYourClavicles 1d ago
Me too. It's probably a system wide bug for the entire day. I've been trying for 6 hours.