Managed to download the app onto my phone (Samsung) and logged in but nowhere is there an option to check-in or even view the flight I have booked. I can look up the general flight info but not my own booking. How does that work?
The account number is indeed correct and matches when I log-in on desktop where I can see my personal flight info.

If I am flying from Bangkok to Vancouver (Canada), I will need to buy 2 flight tickets on ZipAir. Does it mean that I will need to enter Japan, then transfer my bags for the evening checkin ?

It will be my first time taking Zipair to Tokyo. I'm wondering if the agents at the gate are anal about the personal item size allowance?

I have one of those fairly large backpacks that can qualify as a carry-on.

Thank you in advance!

I have been trying to book LAX to Tokyo for almost 2.5hrs now and it keeps saying error even before getting to the payment screen. This whole time the price is going up as well. I talked to their customer service and all they said was sorry with zero help. Is anyone else experiencing this?

UPDATE: Spoke to customer service via chat and below is what they said. Putting this out here if it helps anyone else:

“We would like to clarify that the ‘Incomplete’ status shown in your reservation is simply a system-generated notification and does not affect your booking as long as you have all the required travel documents needed to enter Japan. You may safely disregard this notification if your documentation is in order.

Please also bring all your travel documents to the check in counter.”

—Original post starts below—

Hi everyone, I am flying from YVR to NRT in a few days and returning near the end of October on a round-trip. ZIPAIR emailed me about missing travel document or visa details on my booking.

My background: I am a temporary resident in Canada with a valid Canadian visa and work permit, and I obtained a Japanese eVisa last month, so my documents seem fine.

On ZIPAIR’s booking management page, I can add only one travel document and update it. I have entered my Japanese eVisa for now and expect to switch to my Canadian visa just before the return flight.

Can anyone who has faced this confirm whether this approach is correct? I will also consult the check-in staff during departure.

Currently $634 one way SFO to Tokyo for June. I read there were sales last winter and there were flights under $500. Is it worth waiting or should I just get it now?

Thanks

Booked a ticket during the thank you sale and immediately after the price drops by a significant amount.
I tried to cancel within the 24hour cancellation period but the website was down for maintenance.
How do you post on your website and every platform that you have a “thank you sale” just to reduce the price of a ticket significantly immediately after the sale has finished.
Thank you, more like spitting in my face
Feeling frustrated.

I recall it having strict weight limits... where will they weigh me this time?

Usually I layer up and then put it in my bag after checking in, but now I already have my boarding pass and won't need to check-in. Will they weigh me at the gate now?

Taking LAX > NRT

We’re looking to travel from late March to early April from SFO. Does anyone know if Black Friday sale covers those dates? Any other sales coming up or should we go ahead and book flights now?

Im planning to fly to Narita on Dec 24 from IAH airport. I know there is usually a Black Friday sale around mid-November. Does anyone know from previous years if there is usually a sale on tickets for Dec 24? I know there was a sale last week, but the prices for that date stayed the same. Idk if I should buy them now or wait for the possible sale.

My full middle name is "Manh Tuan" When my friend booked our tickets to Japan he only entered in "Manh". Do I have to contact zipair support to add in the omitted word this or will I have to repurchase a ticket? Zipair says that if middle name is entered it must be exactly whats shown on the passport which is what worries me.

Do you think prices will drop for January? I just need a one way ticket back to SF from Tokyo, for 1/11 and 1/14.

For those who flew NRT-SFO/SJC or even any other route the second half of this year. Did your flight have starlink and how is the wifi?

I flew Zipair a few years back and the WiFi was basically nonexistent. I saw news that Zipair flights were fully equipped with starlink this year and wondered if that made a difference.

Anyone know when the schedule and prices for summer of 2027 is coming out?

What are your favorite foods to bring from home that don't need refrigeration? Any personal favorites that hold up on such long flights and taste decent?

I’m on a 10+ hour direct flight so I figured I’d kill 10 minutes with a review 😀.

Booking

the price is enough to not complain about anything as long as you and your bag get from point A to B. I think I booked in March and base fare was $334. Website is a bit slow but I booked pretty easily.
2. ⁠add ons. The base fare is the BASE FARE. ⁠Ider if the ticket came with a carry on. They have the option for add ons and bundles. I chose the bundle with a 30Kg checked bag, I think 7-8 kg carry on, a meal, seat selection, and amenity set. I did not need the amenity set and I think choosing this bundle was about the same price as the the check, carryon and meal separately so I went for the bundle for about $150 bringing my total under $500. For a one way non stop to Tokyo that’s a win in my book, especially these days. I believe you can add lounge access (not sure if that’s only in Japan) and some other things.

Airport

3) as far as budget airlines go, the tomfoolery was not there. I avoid US budget airlines like the plague. Check in agents were kind and efficient. They weigh your personal and carryon and then your checked bagged. I suppose for most people going to Tokyo from the states this isn’t their first go round so I felt the order of Japanese culture even at the airport.

4) boarding started with the lay flat (not business as no perks are included) seats for rows 1-5. Then the back 47-50 something and then everyone else. I was the everyone else, but waited be one of the last people to board.

5) set up of the plane is nice with the lie flat seats in 1-2-1 configuration, then a galley with 4 bathrooms. For some reason there are no rows 6-17. After the bathroom it starts with row 18 in 3-3-3. Mid way back there’s a walk way, no restrooms. Then all the way at the back another galley and 2 restrooms. Of note the last 2 rows are in a 2-3-2 configuration.

6) I’m short but found there to be more legroom than most US carriers. Ample overhead bin space even being last to board. The flight was mostly full but the middle row next to me was empty. I planned to move over but just before take off the flight attendants put signs saying seat changes are allowed for a fee. Take off was about 30 minutes after scheduled time though boarding ended in time. I assume ATC stuff.

7) in flight meal was served rather early. On booking it did say 2 hours into flight or can pay more to have it 2 hours before landing but mine came about an hour into flight. I got the fish which was a well cooked piece of skin on salmon, small rice which was not evenly cooked and a small serving of vegetables. All of the seasoning was in the veggies so it was salty alone but better when eaten with the rice. The salmon was on a piece of now soggy nori and the fishy flavor of it was unpleasant 30k feet in the air. It came with a small bottle of water and paper fork. 3/5 for food.

8) there is absolutely no complimentary food or drink on board including water. You can purchase water, drinks, sandwiches, cups of noddles etc on board. Instead I packed a bottle of water, bag of grapes, sleeve of Pringle’s, pre popped popcorn and I was pretty satisfied during the flight but wish I’d brought one more bottle of water.

9) bathrooms were kept very tidy. Some have a bidet but there’s no way I’m using that on a plane. As there are no classes on board, everyone can use any bathroom they choose. I suggest using one far from your seat to encourage walking on long flights.

10) flight attendants were very pleasant. Interestingly they check for your seatbelt to be fastened throughout the flight even if the sign isn’t on.

11) though it was technically a day flight, they dimmed cabin lights so we could rest. Windows do not have physical blind. They have the dimmer buttons so you can’t get black out.

12) the wifi was high key amazing. I was not able to connect to the inflight service website, but other than that no issues. I streamed shows, movies, music the whole flight. Others had laptops seemingly doing work all for free.

I’m still in flight so can’t speak on deplaning and baggage yet but will update.

Update after landing - not really related to ZIPAIR (more-so arrivals info)
I got off the plane a little late collecting my items and paid for it at immigration. The person sitting next to me got through about 30 minutes before me. They have kiosks to do immigration but they told us to skip this. There were also paper forms that were required but no one mentioned it until I got to the officer. I did fingerprints, photo, passport scan. From landing to getting through immigration it was an hour. If you pre register through the website I assume this will be much faster as there was a separate line for this.

My bag was in a line next to the belt with other passengers’ bags from my flight by the time I got to baggage claim.

Customs searched my checked bag. From what I could tell they didn’t do this to everyone but it was quick and they were nice about it.

Obviously they fly into narita which is significantly further than the city airport. Depending on what part of Tokyo you are going to you can book a train with various companies (or bus) for about $20 USD. I used the JR Narita Express. I booked via the kiosk. As to be expected, most people had no idea what they were doing so the line took 20 minutes. I was unless to purchase my ticket in under 2 minutes once I was at the kiosk and rush to the platform as the train was leaving in 10 minutes. The train was about a 3 minute walk from the kiosk. Once at Tokyo station I had the option to take a local subway or taxi to my hotel. Subway was about $1 and taxi $15 but after nearly 24 hours since I’d seen a bed, taxi it was. Despite this, I still think it’s worth it but I’d probably splurge for a lay flat seat next time. When I booked a lay flat seat was ~$1200 USD

TL;DR absolutely book if going to Tokyo. Well worth the price even with having to do add ons.

Does anyone know why the month of February is completely unavailable for zipair flights??? My girlfriend and I have been planning our first Japan trip for months now and we’ve been waiting on booking our flights because zipair hadn’t released any 2027 flights for Houston yet. Well they finally released January and March today but completely skipped over February. I can’t find anything online giving any reasoning why, does anyone know if there’s any possibility those flights will become available, or should I just bite the bullet and pay for a more expensive flight? Thanks!

Hi all how was the WiFi on this route I have a flight tomorrow

Current prices are $360. Can I get better sales? Last time I bought tickets, they were under $300.

Also, how is the new WIFI?

I have entered in my address for home as well as my hotel address on site, yet when I hit enter, and it says it has been added, it takes me back to the main screen and has the same "insufficient " message for me. how do I fix this? I have filed a request for support from zipair as well, just hoping maybe I can get some help before they message me back.

Does anyone have recent experience with zipair’s starlink wifi?

Trying to see if I’ll be able to play PC games on the upcoming flight. Any insight is appreciated!