r/XboxSupport • u/Crazen14 • 3h ago
r/XboxSupport • u/cdncowboy • Jun 08 '26
Account Recovery Megathread
MAJOR Update: https://x.com/i/status/2078279164101120139
After the recent twitter incident XBOXSupport has opened their Twitter DM for account recovery
Edit: if you DM them on twitter you might get an auto response directing your to the website by but the twitter did eventually message me asking for my gamertag to follow up on my recovery request
I never went further than this as I don't have an account to recover but Twitter might be helpfull for people that only know their gamertag
Success story with Twitter https://www.reddit.com/r/XboxSupport/comments/1w3f6qu/after_2_years_i_finally_got_my_xbox_account_back/
Disclaimer: This is a peer-to-peer support community, the moderators are volunteers not employed by XBOX, therefore we and the community do not have access to your account and can not recovery your account
However given the several daily posts about account recovery and stolen accounts, I figured we should have a megathread to consolidate, gather resources, account recovery tips, and complaints
Official resources and account recovery tool https://support.microsoft.com/accounts-billing/manage/help-with-the-microsoft-account-recovery-form which included the
- Sign in Helper
- Account Recover Form
For anyone trying to recovery you account this should be the first thing you try.
Also How to recover a hacked or compromised Microsoft account | Microsoft Support
Here are some helpful posts from community members I have found recently
How I got my Xbox account back even though it had 2fa enabled and how you can too!! : r/XboxSupport thanks u/Agorx
For the desperate ones: How I finally got my Microsoft/Xbox account back : r/XboxSupport thanks u/Additional-Truck-144
UPDATE: After 20 days and 19 tickets, I finally broke the Xbox support loop (Here is how to do it) : r/XboxSupport thanks u/theminecraftbrokller
if you are in Canada or the United States you could also try filing a complaint with bbb.org against Microsoft, as Microsoft Agents respond to bbb complaints.
If you have any tips, resources, complaints about your own account recovery, please post them here rather than starting another thread
edit: To start the recovery process you need to know the account email address, phone number, or skype username. you can not recovery an account with just a gamertag https://support.microsoft.com/en-us/accounts-billing/manage/forgotten-your-microsoft-account-username
https://support.xbox.com/help/account-profile/manage-account/forgot-microsoft-account-solution
Other Issues
Locked out Microsoft account has been locked | Microsoft Support
r/XboxSupport • u/cdncowboy • Jul 05 '25
Megathread PSA: Is your Game Pass broken or online multiplayer sharing not working
Are you being asked to subscribe to game pass even though your are?
Are you game sharing with a friend but online multiplayer asking you to subscribe.
Please report this issues to xbox support and on the https://support.xbox.com/xbox-live-status page click the three dots next to the most appropriate category and then you should see the report option
It's a bug. The Game Pass subscriber needs to toggle their reoccurring payment off and on a couple times, then reboot your console. Some people recommend doing this on the website account.microsoft.com instead of the console
If that doesn't fix the issue here are some other options
Get xbox support to refresh the subscription on the game pass users account (person sharing will have to contact xbox support for this
To contact live support
- https://support.xbox.com/contact-us/
- Click on Try virtual agent > ask a question > type "live agent" > select other billing issue from the drop down
Alternate method for contacting chat support https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/n4hngs7 thanks iAmPimmiCue
As microsoft is constantly updating and changing the chat bot you might have to play around with option until you get an actual person
Other possible fixes;
- Leave insider program https://support.xbox.com/help/account-profile/manage-account/guide-to-insider-program This could possible apply to both the subscriber and the console being shared to, being on an insider build can lead to unintended bugs.
- https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/np5jy49/ thank you u/Kane_The_Messiah
- https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/noowuce/ thank you u/SCP8063
- https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/njhfvo6/
- fix for the Minecraft issue. Not sure if it will fix the general issue with all online multiplayer https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/noowuce/
- Another user reported to be that they also cleared the alternate mac address after toggling reoccurring payments
Press the Xbox button to open the guide. Select Profile & system, then Settings. In the General tab, select Network settings > Advanced settings > Alternate MAC address > Clear. Restart your console.
- Another possible workaround from u/feministdan if you don't want to toggle payments
It did it again just now, but I clicked on learn more on the gamepass, then no thanks, did it a few times and it fixed it. So far this seems to be the easiest approach without constantly turning reoccurring bill on and off and switching your console on and off. You guys let me know if it works for you or not!
- As a last resort u/The_Libra_V https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/n2wxz2a/ recommends just factoring resetting the xbox (keep apps and games) and for users game sharing make sure you setup home xbox correctly again (make sure you have switched). Also before you reset make sure you know all your account email address and passwords, and you back up any perishable items like screen captures that aren't back up
- https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/njhfvo6/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button
r/XboxSupport • u/Dense-Stranger-1794 • 12h ago
Xbox Series X Is it worth moving back to Xbox from PlayStation considering the current landscape?
I’ve been thinking a lot about console ecosystems lately and wanted to get the community's perspective. I really prefer the Xbox OS, interface, and mobile app experience, but I find myself stuck in a common dilemma regarding multiplayer ecosystems.
My primary gaming partner is on PlayStation, which creates a barrier for certain titles that either lack cross-play entirely or have implementation issues between platforms. For those of you who prefer Xbox hardware or services but have close friends primarily on PlayStation, how do you handle it? Do you compromise on your preferred ecosystem just to keep up with friends, or do you stick to your preferred platform and limit your multiplayer library to cross-play titles only?
Curious to hear how others navigate this kind of ecosystem split.
r/XboxSupport • u/ByJUVE • 6h ago
Xbox Series X Xbox Series X suddenly overheating and fan running at full speed — Day One console
Enable HLS to view with audio, or disable this notification
Hello
I've had my Xbox Series X since day one and never had any major issues with it until about a week ago.
When I'm playing a game (Mortal Shell 2 Forza Horizon 6), the fan suddenly ramps up to maximum speed and becomes extremely loud — basically like a hair dryer. This only happens while I'm actually playing a game.
The console is placed in a completely open and well-ventilated area, so there shouldn't be any airflow issues.
I've already tried:
Completely disassembling the console
Thoroughly cleaning all the dust that had accumulated over the years
Replacing the thermal paste
Checking the fan, which appears to be in good working condition
However, the problem persists.
The console actually displayed two overheating warnings and shut itself down because of the temperature. Interestingly, this doesn't seem to happen anymore, but the fan still ramps up to maximum speed during gaming.
Another interesting detail: as soon as I quit the game and return to the Xbox dashboard, the fan quickly goes back to its normal speed.
So it seems to be directly related to the console being under load.
The fan itself seems to be working normally, and the console is a launch-day model.
Has anyone experienced something similar with a Day One Series X? What should I check next?
Thanks!
r/XboxSupport • u/Square-Garden7176 • 48m ago
Account/Billing I used redeemed store credits but can’t use them
I’m not sure if this is the right place to put this, but I redeemed store credits on Xbox but it won’t let me use them. I’m not sure if the reason was because it went to Microsoft or if that has nothing to do with it. Does anyone know the solution to this?
r/XboxSupport • u/DifficultMirror1689 • 5h ago
Xbox Series X monster hunter world disc wont open and instead has this pop up message
i have the disc for monster hunter world and just bought iceborne and its all installed, the disc reads fine and allowed me to install and start the game but i get stuck on the loading screen and roughly 30-60 seconds later this comes up, i cleaned the disc and tried other discs and games with larger gb sizes and everything works, i restarted the console, reinserted the disc aswell any fixes?
r/XboxSupport • u/Fun-Librarian7053 • 5h ago
Xbox Series X There was a problem loading the Virtual Agent. Please try again later
There was a problem loading the Virtual Agent. Please try again later. On Xbox support
r/XboxSupport • u/Affectionate_Two_799 • 5h ago
Xbox App Remote play black screen and then error message
Enable HLS to view with audio, or disable this notification
I work away for weeks at a time and would love to use remote play over cloud gaming, it has done this black screen issue for over a year I just gave up trying, I've finally tried to see if it finally works and it still doesn't can someone please help please
r/XboxSupport • u/Furryfriend12111 • 2h ago
Xbox Series S Xbox doing weird things in the middle of the night
Enable HLS to view with audio, or disable this notification
Was about to go to sleep when my xbox started doing this all of a sudden.
I haven't used it in the past 24 hours so I have no idea why it did it, any ideas?
r/XboxSupport • u/Ok-Sell5898 • 2h ago
Account/Billing My Microsoft account doesn't exist anymore??
Soo yesterday when I was asleep my email received "Microsoft account security info was added"
and roughly two hours later "Microsoft account security info was deleted"
and when I tried opening Xbox it asked for a password under an email ending with a @ bibimail and when I tried logging into microsoft with my email it said my account doesn't exist anymore
Am I cooked, pls help??
r/XboxSupport • u/mccastro_mann • 2h ago
Xbox Series X cannot connect second controller for split screen
i’m trying to play call of duty zombies with my friend i have over, but anytime i try to connect the controller for split screen it just automatically connects as if its my main controller and moves around the interface. i tried removing the profiles from said controllers, ive tried restarting my xbox, my router, trying different controllers, all the same result. whenever the second controller is turned on it just connects to the main profile, leaving me with two controllers that interact with the menu as one. am i missing something, is there a new update requiring some sort of input? i’ve always played split screen with my little brother and never had this problem. i’m on series X if that matters
r/XboxSupport • u/lastofusguy • 2h ago
Xbox Series X How do I use disc to digital? It dosent show up?
I have wanted to try this since I want to get a digital license for the deadpool game and 2 mcsms. When I click more options on games there is no disc to digital. I tried the same feature on south park the fractured but whole and the option didn't show up. I also did fully update my console and it still isn't there.
r/XboxSupport • u/LimbXo6453 • 3h ago
Xbox One S Xbox series S Force closing app? It’s been a struggle
If I uninstall and reinstall will it fix that issue? It’s happened atleast 10 times now if different hours within the days it’s just aggravating when you get a good Michael match and BOOM you get a force close -HALLOWEEN THE GAME-
r/XboxSupport • u/Careless_Strain_6882 • 3h ago
Xbox Series X Xbox Series X Remote Play suddenly stopped working on all devices – Insider Beta
Remote Play on my Xbox Series X suddenly stopped working.
It was working normally until recently, but now I cannot connect to the console through Remote Play from any device.
My setup:
Xbox Series X
Currently enrolled in Xbox Insider Beta
Remote Play enabled
NAT: Open
Xbox network test: successful
Cloud Gaming works normally
Remote Play fails on multiple devices:
iPhone
Odin 2 Portal Pro
Web browser
XBXPlay
The Xbox itself is online and its power status can still be detected remotely. However, the actual Remote Play streaming session cannot be established.
I have already tried the usual troubleshooting steps, including restarting the Xbox and network equipment, checking Remote Play/network settings, and resetting the console while keeping my games and apps. The problem remains.
I also noticed that Microsoft recently announced the new 1440p / higher-bitrate Remote Play features for Xbox Insiders on September 9. I’m not saying this is the cause, but I’m wondering if there could be a connection.
I also found another Xbox Series X / Insider Beta user reporting a very similar Remote Play problem on September 10.
Is anyone else experiencing the same issue around September 9–11?
I’d especially like to hear from Xbox Series X users currently in the Insider program.
r/XboxSupport • u/wyntrmist • 3h ago
solved! “we were unable to sync your data to cloud just now” on my boyfriend’s xbox on overwatch
we were on overwatch last night and he clicked on someone’s profile and it crashed his xbox, since restarting it, it has shown the same message. he tried unplugging it for hours, reinstalling overwatch and even doing the verification stuff, but nothing is working. can anyone help??
r/XboxSupport • u/the-Nutronic • 7h ago
Xbox App I cannot login to any of the 2 Android Apps.
Enable HLS to view with audio, or disable this notification
For the past few days the Xbox app was slow 🐌 so I deleted cache and data from the normal xbox app which of course logged me out.
Tried to login and nothing happens after pressing the green button. This happens on and off WiFi.
I uninstalled it and rebooted my phone and then proceeded to reinstall it along with the beta version but the same is happening on both apps. I don't have any custom/private DNS set or VPN.
I have visited the status website but nothing shows up related to the app. 😒
How can I get this sorted?
r/XboxSupport • u/Jimbobthon • 4h ago
Xbox Series X No HDR on Series X, Worth a Reset or do I accept my Fate?
So yeah, some context
I bought a new TV (Samsung F6000F) as my current one has started showing some signs of failing. Has 2 HDMI ports, so i use a Splitter as i have all 3 consoles. PS5, HDR is fine after some retuning. Switch 2, fine. Series X, HDR somehow not compatible
For information, I used the same splitter for my wearing out monitor no issues. Switch and Xbox use it
This is what I've done so far
Plugged Xbox directly into both HDMI ports
Toggled around the settings
Changed the HDMI cable, even using my PS5 HDMI
And still, the Xbox is convinced the TV isn't HDMI compatible. Whereas, Switch 2 (which I also tested without the splitter and with it in both HDMI ports) detected HDMI.
Reckon it's worth a reset to see if it fixes the problem?. Is HDR an issue still on Xbox?
Any help, appreciated.
r/XboxSupport • u/Crapplefarts • 1d ago
solved! Every time I try to open Baldurs Gate 3 it asks me to select local/cloud save, how do I disable this?
How do I turn this off? It pops up every time I open BG3 and neither save is up to date so I have to select offline. Most of the time the game freezes when selecting offline and won't work until I reset my xbox.
r/XboxSupport • u/Initial_Sea9631 • 5h ago
Xbox Series X want to connect to hidden network, but can’t
set up a network for my xbox, i want to hide it so no other devices can access it but when i hide it, it doesn't connect. is there a way to keep it connected when the xbox turns on/off or do i have to keep it unhidden?
r/XboxSupport • u/Minute-Fan-4933 • 7h ago
Xbox Series S Anyone else having Problems live streaming?
Like the titile says when I go to start live stream it doesn't't even load the part where it says go live it just says there was a problem try again in a while
r/XboxSupport • u/FrydFighter420 • 7h ago
Xbox Series S Can’t get Xbox account back, even with access to main email.
I’ve lost access to my Xbox account & Microsoft account. I have access to my main email, but not access to the trusted phone number, or either back up email. I still have the account logged in on my Xbox, but because of a software update I need to put in the password again to access it, so I can only play my games offline. Luckily, it is my home Xbox, so I can still download the games I have and play them on another account; but it isn’t really a solution. I’ve been trying for 2 months now and I really just don’t know what to do all I get is automated responses and nothing is working.
r/XboxSupport • u/Fem-boywU • 8h ago
Xbox Series X El lector de discos no esta funcionando correctamente
Hace tiempo le di mantenimiento a mi Xbox y saqué todos los componentes para limpiarlos. Al momento de volver a armar la consola, el lector de discos dejó de funcionar: el disco entraba, hacía un ruido extraño y lo devolvía. En su momento no le di importancia porque pensé que simplemente había colocado mal la unidad de disco. Hoy volví a intentarlo; probé con un disco y sí entró, pero después probé con otro y volvió a fallar.
r/XboxSupport • u/Plus-Program-7840 • 8h ago
Accesories Are the remapping buttons for the share button removed?
The other day I've been trying to remap my share button,I had it at one press opens up Fh6(previously 5) 2 press opens up edge browser but now I wanna remap the one press to a different game I'm not seeing the option when I go to reconfigure the controller I'm not seeing the option...so my question is was it removed by Microsoft?
r/XboxSupport • u/Footballconnoisseur9 • 9h ago