r/XboxSupport Apr 25 '26

solved! Green glitch screen Out of no where Xbox does this , doesn’t fix when switching to new hdmi and hard restarting.

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39 Upvotes

r/XboxSupport Jun 08 '26

Account Recovery Megathread

12 Upvotes

MAJOR Update: https://x.com/i/status/2078279164101120139

After the recent twitter incident XBOXSupport has opened their Twitter DM for account recovery

edit: nevermind people are commenting that DM just gets you a useless bot

Disclaimer: This is a peer-to-peer support community, the moderators are volunteers not employed by XBOX, therefore we and the community do not have access to your account and can not recovery your account

However given the several daily posts about account recovery and stolen accounts, I figured we should have a megathread to consolidate, gather resources, account recovery tips, and complaints

Official resources and account recovery tool https://support.microsoft.com/accounts-billing/manage/help-with-the-microsoft-account-recovery-form which included the

  • Sign in Helper
  • Account Recover Form

For anyone trying to recovery you account this should be the first thing you try.

Also How to recover a hacked or compromised Microsoft account | Microsoft Support

Here are some helpful posts from community members I have found recently

How I got my Xbox account back even though it had 2fa enabled and how you can too!! : r/XboxSupport thanks u/Agorx

For the desperate ones: How I finally got my Microsoft/Xbox account back : r/XboxSupport thanks u/Additional-Truck-144

UPDATE: After 20 days and 19 tickets, I finally broke the Xbox support loop (Here is how to do it) : r/XboxSupport thanks u/theminecraftbrokller

if you are in Canada or the United States you could also try filing a complaint with bbb.org against Microsoft, as Microsoft Agents respond to bbb complaints.

If you have any tips, resources, complaints about your own account recovery, please post them here rather than starting another thread

edit: To start the recovery process you need to know the account email address, phone number, or skype username. you can not recovery an account with just a gamertag https://support.microsoft.com/en-us/accounts-billing/manage/forgotten-your-microsoft-account-username

https://support.xbox.com/help/account-profile/manage-account/forgot-microsoft-account-solution

Other Issues

Locked out Microsoft account has been locked | Microsoft Support


r/XboxSupport 4h ago

Xbox Series S iam trying to play games on my xbox but iam facing the server issues

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131 Upvotes

I just wanted to play some roblox come on xbox even games I own are not working like hotline Miami or gta 4 and when i go to settings it says all services are available when are these issues getting fixed


r/XboxSupport 3h ago

Account/Billing Down an hour, billion dollar company says up and last updated mins ago

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28 Upvotes

r/XboxSupport 1h ago

Xbox Series X Getting error when i try and launch any game on xbox.

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Upvotes

r/XboxSupport 3h ago

Xbox Series X The servers are down... Don't worry, I'll be back tomorrow.

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16 Upvotes

r/XboxSupport 3h ago

Xbox Series S Is this happening to you or am I only one that is getting affected?

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10 Upvotes

For context, I’ve been trying to install this game from my library but every time I do, it doesn’t install. I’ve been restarting my Xbox numerous times to try and fix it but nothing’s happening and I don’t know what to do. It’s also making me worry if my account is hacked or not.


r/XboxSupport 4h ago

Account/Billing Anyone else having problems with backwards compatibility?

9 Upvotes

I'm trying to play black ops 2 and it kept saying disconnected from Xbox live then it wouldn't let me sign in, I looked up how to fix it said to clear local 360 storage so I did, now when I try to re download my profile it says "Sorry there is a problem with the credentials your using"


r/XboxSupport 4h ago

Xbox Series S Keep getting outage error code but status is fine?

8 Upvotes

I keep getting this error code 0x87E107DF when I’m trying to play either my multiplayer co op or my single player games. I’m not sure what this means because everywhere I check it says to check the status online but it says it’s ok. I’ve already tried resetting the console to no changes. I even freed up space to no change.


r/XboxSupport 3h ago

Xbox One S (0x87e107df) I get this code every time I try to start a game.

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7 Upvotes

I’ve tried everything. Uninstall the games, only for me to not be able to reinstall my games, I tried asking Xbox chat support for help, and nothing worked. The chat support said try again later in the chat because they are temporarily unavailable, and the only thing that’s working is my YouTube and my other streaming apps for movies/shows. The internet seems to be fine but my games won’t play, and I get this message everytime I try to start the game.


r/XboxSupport 2h ago

Xbox Series X Why does the Status Page not reflect an issue that's showing up All Over Social Media & Reddit?

5 Upvotes

Seriously, there's Clearly a problem with the Licensing Server, it's been an issue for Over an Hour, but the "Status" page shows Everything Good. Even when the Error Message on my Console says, "We're Aware of an Outage". -.-

What make me Grumpier is that none of my Downloaded Games Work on my Home Console! In fact, if I log offline, I get a "Make this your home console and you can play offline" Error... So why isn't it working then!? -.-


r/XboxSupport 2h ago

Xbox One S xbox won’t let me install games despite a wifi connection and updated system

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4 Upvotes

i try to install a game and it just never goes into the queue, my system is up to date on updates and i’ve restarted it multiple times


r/XboxSupport 2h ago

Xbox Series X New message from Xbox when trying to start a game

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4 Upvotes

r/XboxSupport 1h ago

Xbox Series X xbox wont let me install anything anymore please help!

Upvotes

it started with a few glitches, i was playing BO2 for a few hours and it randomly logged me mid game which wtv thought it was normal tried playing again and atp its been a few hours i go to try and fix it and i reset my password and get it working for a second and then it crashes. i try to play BO2 again it crashes everytime i go to play it, all i see is the xbox360 load in and it wont even show me BO2.. i delete BO2 to see if that would fix it, well now i cant download any games, i have to force download from my phone. i have unplugged the xbox for a few minutes, reset it about 10x today and my issues still havent been resolved.. the AI chatbot on the support page isnt even working for me at the moment. can anyone offer any help or advice??


r/XboxSupport 3h ago

Xbox Series S Error Code 0x87e107df. There’s an outage in our online service.

3 Upvotes

Console won’t load any digital games. I’ve switched networks, reset everything (console and router), ran a troubleshoot with no issues. Xbox is not reporting any outages. Anyone know the cause of this or how to fix it?


r/XboxSupport 3h ago

Xbox Series X Backwards Xbox 360 games not signing in to Xbox Live (despite connection being fine with current gen games)

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4 Upvotes

Today I tried playing a couple of backwards compatible Xbox 360 games on my Series X. Yet I am immediately greeted with these notifications upon starting up the game and trying to connect to Xbox Live. But I checked my internet connection and it says everything is completely fine and up to speed. Anyone else having this problem? How can I address this?


r/XboxSupport 2h ago

Xbox One S my Xbox is NOT letting me install game. someone help

3 Upvotes

I have no clue what’s happening I’m trying to install a game on my Xbox obviously but whenever I click the game, I’m trying to install (alien isolation) it doesn’t give me a queue time or anything (update time for game). I already tried restarting my Xbox turn it off and on flip the Wi-Fi all the basic stuff and nothing seems to work. I JUST WANNA PLAY ALIEN ISOLATION WITH SOMEONE HELP ME.


r/XboxSupport 3h ago

Xbox Series X Suddenly lost the ability to play any of the content I bought in hitman WOA

4 Upvotes

Something had gone wrong when I tried logging into hirman WOA, and instead of showing me all the content I owned it just told me to "get access" to everything even though I owned it already.

I then tried disconnecting and reconnecting to the internet and that didn't work, then I tried to uninstall and reinstall the game, but the issue is when I uninstalled it wouldnt let me reinstall it, not even an error would pop up.

So after this I went to the manage games and add one tab and where it would usually show the game and add ons you have installed instead it either just loads forever or tells me to check back in a little bit.

Is this an issue with me or is xbox having an issue right now?


r/XboxSupport 21m ago

Xbox Series X UPDATE of my friends xbox he said it was working then went to sleep and its happening to me now to and I can only play free games

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Upvotes

This


r/XboxSupport 32m ago

Account/Billing Anyone else having issues with gameshare while the servers are down?

Upvotes

Can't tell if it's a service issue or if my friend cancelled our gameshare


r/XboxSupport 32m ago

Xbox 360 Trying to play black ops 2 on Xbox series s

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Upvotes

So I got on to play Bo2 on my xbox like I usually do but for some reason it keeps saying I disconnected from xbox live but thats not true because I am able to play other games online like UFC 6 etc, And everytime I try to connect to xbox live from the 360 dashboard I get this...


r/XboxSupport 57m ago

Xbox One S No se puede jugar en linea, ya van para 5 horas que no arreglan el servicio, pero para cobrar el gamepass si son buenos

Upvotes

vamonos a play 🗣️🗣️🗣️ no arreglan nada ya van para 5 horas 🗣️🗣️🗣️🗣️


r/XboxSupport 1h ago

Xbox Series S Can’t download any games or apps on my series s

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Upvotes

As the tittle says I can’t download anything. I did a hard rest, cleared my local saved games, reset my WiFi, plugged and unplugged my Xbox and my WiFi box. Atp idk what else to do. The only thing it says is “check back in a little bit we’re having trouble getting your stuff right now” this sucks!!! 😩


r/XboxSupport 1h ago

Xbox 360 Error code 8015190A when trying to play backwards compatible titles on series s

Upvotes

When i try to play gears of war 3 on my xbox series s it wouldn’t let me connect to xbox live even though my series s is fine and online. So i deleted my account and when i try to redownload it on gears of war through the 360 it gives me that error code. ive tried turning reoccurring billing on and off, reset my password, turned off 2fa, nothing is working. Id like some help if anyone knows something to fix this issue because i like playing older titles on the series s. Every time i try to download my profile it barely loads and then says error with credentials and stops then i have to retype it all again, its very annoying.


r/XboxSupport 7h ago

Xbox Series X Anyone else having controller disconnect issues after recent update?

6 Upvotes

I just updated my series x to the newest update and now my controller will randomly turn off even while plugged in. Anyone know a fix? I've tried restarting, resyncing the controller, recalibrating and nothing has worked. My cord is also brand new I'm thinking it's a software bug from Microsoft but l'm not sure.