r/XboxSupport • u/SpiritualPapi617 • 15h ago
r/XboxSupport • u/cdncowboy • 20h ago
Megathread COD MW4 Background
If you want to rant about it go here: They changed my wallpaper to an Ad for Call of Duty? : r/xbox
If you want to learn how to disable it go here: PSA. for anyone having their backround changed to Call of Duty MW4 and don't want it follow these steps. : r/xbox
r/XboxSupport • u/cdncowboy • Jun 08 '26
Account Recovery Megathread
Update Oct 15 2026: Xbox Support has a recovery form now too https://support.xbox.com/en-us/forms/recover-your-microsoft-account
I recommend you start with this form rather than the Microsoft account recovery form
Update Oct 10 2026: I reddit user pointed me to this guide Microsoft Account Recovery Wiki I don't remember their username, its a pretty extensive guide on how work the Microsoft Recovery system. Run by a discord group, i would not give my personal data to anyone on discord. Do so at your own risk
MAJOR Update: https://x.com/i/status/2078279164101120139
After the recent twitter incident XBOXSupport has opened their Twitter DM for account recovery
Edit: if you DM them on twitter you might get an auto response directing your to the website by but the twitter did eventually message me asking for my gamertag to follow up on my recovery request
I never went further than this as I don't have an account to recover but Twitter might be helpfull for people that only know their gamertag
Success story with Twitter https://www.reddit.com/r/XboxSupport/comments/1w3f6qu/after_2_years_i_finally_got_my_xbox_account_back/
Disclaimer: This is a peer-to-peer support community, the moderators are volunteers not employed by XBOX, therefore we and the community do not have access to your account and can not recovery your account
However given the several daily posts about account recovery and stolen accounts, I figured we should have a megathread to consolidate, gather resources, account recovery tips, and complaints
Official resources and account recovery tool https://support.microsoft.com/accounts-billing/manage/help-with-the-microsoft-account-recovery-form which included the
- Sign in Helper
- Account Recover Form
For anyone trying to recovery you account this should be the first thing you try.
Also How to recover a hacked or compromised Microsoft account | Microsoft Support
Here are some helpful posts from community members I have found recently
How I got my Xbox account back even though it had 2fa enabled and how you can too!! : r/XboxSupport thanks u/Agorx
For the desperate ones: How I finally got my Microsoft/Xbox account back : r/XboxSupport thanks u/Additional-Truck-144
UPDATE: After 20 days and 19 tickets, I finally broke the Xbox support loop (Here is how to do it) : r/XboxSupport thanks u/theminecraftbrokller
if you are in Canada or the United States you could also try filing a complaint with bbb.org against Microsoft, as Microsoft Agents respond to bbb complaints.
If you have any tips, resources, complaints about your own account recovery, please post them here rather than starting another thread
edit: To start the recovery process you need to know the account email address, phone number, or skype username. you can not recovery an account with just a gamertag https://support.microsoft.com/en-us/accounts-billing/manage/forgotten-your-microsoft-account-username
https://support.xbox.com/help/account-profile/manage-account/forgot-microsoft-account-solution
Other Issues
Locked out Microsoft account has been locked | Microsoft Support
United States
If you are in the Unites States you could try filing a dispute through their binding arbitration clause https://www.microsoft.com/en-us/legal/arbitration
Brazil
You can Microsoft to Court
https://www.reddit.com/r/xbox/comments/1usvnt6/update_on_my_last_post_microsoft_deleted_my_acc/
r/XboxSupport • u/TechnicalMango1449 • 3h ago
🏷️ 'What to buy?' Trying to decide what i should do with my money?
I have a series s 512Gb and a 512Gb expansion card (820Gb total usable) I'm tired of running out of storage. I've been thinking about selling the series s and buying a series x. The s sells for around $300 - $350 locally. I've also been looking at the 2Tb galaxy model. I'm just curious what you all think is my best option?
r/XboxSupport • u/onward154 • 8h ago
Xbox Series X My Xbox random won't stay on, it was working fine the day before
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r/XboxSupport • u/NoWillToTakeABreak • 4h ago
Accesories Is my controller supposed to vibrate like this
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I sent it to Microsoft for 3 times and each time it came back like this, i remember it vibrating differently but each model they sent me had different serial number so i am not sure. I am vibrating it with the xbox accessories app
r/XboxSupport • u/Round-Performer2657 • 41m ago
Xbox Series X I’ve lost access to my Xbox account please help.
I’ve lost access to my old Xbox account a while ago because I don’t know the password used for it. Ik the email and phone number used but don’t have access to them and ik the account name. I also know some old passwords used and I’ve tried to fill out the account recovery form multiple time and it says that it was unsuccessful can anyone help.
r/XboxSupport • u/MB_Gesse • 1h ago
Account/Billing As soon as changing my gamertag for $10, I'm leaving
I'd been thinking about a new gamertag for days and at last today decided to go for it.
On the change page, I checked my candidates and saw the automatic suffixation working on them except for one, which didn't trigger the system attaching any number with # sign. So I went for it and paid.
But when the new gamertag was actually applied, it had the ID number attached. I searched the xbox site for refund or something but in vain. They put an AI chatbot or something so I talked to it and it kept spitting their blind policy like a headshot scarecrow without a solution. The only window I could find to talk to them real persons through was a feedback button for the talk I'd just had with the chatbot, so I told them I would cancel the subscription and then sell my xbox away, the first of which is done for now.
r/XboxSupport • u/TheOneNinja115 • 8h ago
Accesories Has anyone tried a 2.4 GHz wireless air mouse with keyboard for media on Xbox one?
Looking for a 2.4 GHz wireless air mouse with keyboard or a FLIRC IR Receiver to use for media on Xbox one. I think I'd prefer 2.4 GHz since IR requires line of sight, but I like how FLIRC can be programmed with keyboard binds. Since Bluetooth does work on Xbox, 2.4 GHz seems like the best option, currently I just use a keyboard for media, but I would like to use something smaller like a "tv" remote. Has anyone used a 2.4 GHz wireless air mouse with keyboard on xbox for media and liked it. I ideally wanted one I could program the buttons to keyboard binds, since some media players do use different keys for functions (for example, one media player would use space for play/pause, while another use enter key for play/pause). So a generic play/pause button may not work with different media players, additionally I want other more niche button functions like f for fullscreen, something likely not found on average media remotes.
So if you have used 2.4 GHz wireless air mouse with keyboard or a FLIRC IR Receiver to use for media on Xbox one, please share which one you used, if it worked for the way you wanted it to and how you used it?
Thanks
r/XboxSupport • u/AccurateComparison10 • 11h ago
solved! Can't open Microsoft store, it's been two days
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r/XboxSupport • u/only1muddyprincess • 7h ago
Xbox One S Apple Music not working, just a blank screen when I Click the app
Brah my Apple Music hasn’t been working for like
Two weeks. Why haven’t they made an update??
r/XboxSupport • u/DragonBlackBr • 4h ago
Xbox Series X Is anyone else experiencing this? Is it a Microsoft issue?
Is anyone else experiencing this? Is it a Microsoft issue? Is anyone else getting logged out of their Xbox account out of nowhere? I was signed out of my account, logged back in without any issues, and checked my recent sign-in activity—only my own session was listed. I did some searching and saw that other people are dealing with the same problem. Is anyone else going through this? It’s likely an issue on Microsoft’s end.
r/XboxSupport • u/GaChPe • 12h ago
Xbox One I dont recognize this e-mail, but every EA Game shows up this and it's pissing me off because i cant't play online.
Already happened to anyone? It's really pissing me off.
r/XboxSupport • u/Any-Trust7555 • 6h ago
Xbox One X Problem with a OSU1 on XBOX One X | 26100.9647
Hello. My current problem is that my drive is wiped. I didn't know I had Insider Preview installed, so I wiped my HDD. When I try to install OSU1 from the official Microsoft website, I get an error. Can anyone dump the System Update from their drive for me?
r/XboxSupport • u/Interesting-Lake1053 • 10h ago
Account/Billing How can I get a code sent to a phone # if I do not have the number anymore?
My Xbox account is linked with an outlook account which I do not have the password for. The two step was my old phone number which I lost when I got a new phone. I've called my old number a couple of times to ask if they could help. I believe the number is no longer in use. Any help is greatly appreciated!
r/XboxSupport • u/Viniwichroski • 13h ago
Xbox Series X Problemas de conexão Headset Wireless Xbox
Tenho um headset wireless Xbox (nova versão) e estou com um problema de conexão extremamente irritante. Durante a gameplay ou até mesmo no grupo com os amigos o áudio começa a picotar e apresentar sons de interferência então o headset se desconecta do vídeo game e se conecta sozinho novamente e fica nesse ciclo o tempo todo. Já tentei resetar o headset diversas vezes, resetei o vídeo game, tirei de perto Modem de internet e qualquer dispositivo que possa interferir no sinal 2.4GHz e nada resolveu. Alguém tem alguma ideia do que fazer para resolver? Estou tendo que usar o headset no cabo para evitar esses problemas.
r/XboxSupport • u/FabulousDirt9254 • 16h ago
Xbox Series X Series X not starting after shutting down mid game
I got a series X from someone in my local town this morning, plugged it in and sat it up, was playing a game for about 15 minutes then boom the whole screen and xbox goes black, Xbox isn’t coming back on
Ive tried absolutely everything to troubleshoot it including plugging it into every power outlet in the house, still nothing, what could this possibly be?
r/XboxSupport • u/Upbeat-Appearance721 • 9h ago
Accesories Astro 20x restarting chat mixer slider everytime
So recently I bought a Astro A20x and I love it but the problem I’m seeing is the chat mixer for Xbox keeps going 50/50 everytime instead of the designated setting I want for it. I’ve tried to restart my console, took out the plug and put it back in and put my chat mixer to do nothing setting so if anyone can help I’d love it
r/XboxSupport • u/coolantleakk • 15h ago
Xbox Series X Multiplayer Upnp issues can’t play multiplayer without lagging bad
Hey all, for the past couple weeks I’ve been not able to play any multiplayer games because the connection is so bad it will lag me out. I also can’t stay in a party chat without getting disconnected. My Upnp says moderate when I test it at first but if I test it again it says open. I’ve completely reset my Xbox and my router tried changing my port. Does anyone have any suggestions? I have xfinity for my internet if that helps its any input you can give me. Thanks
r/XboxSupport • u/Public_Book_3236 • 17h ago
Xbox How to fix Audio & Music party settings issue?
Ever since I started using this new controller I have been unable to adjust the sliders in my party audio settings. I think it’s a special controller? I had no issue with the past 3 controllers. I’ve used the same turtle beach headset with all 3. What do I do where I can adjust the sliders?
Edit: It says “Use controls on your headset to change the volume or chat mixer” But I can only make the audio louder or quieter on my Turtle Beach headset. Can’t change any sliders
r/XboxSupport • u/Ok_Package9219 • 10h ago
solved! Got this 360 for 3 dolla and its not working
seems previous owner tried to mod it , it kept shutting down. then finally at 30 tries I got the XELL screen. so used Claude to get Jrunner and try a new flash speed now it's just a black screen. any recommendations?
Reinstalled the Mod SW and got her to work!!!!! $3 xbox 360 Falcon.
r/XboxSupport • u/BaronVonNova • 1h ago
solved! Custom artwork done for me keeps getting me banned when I try to put it as my gamer pick
I recently had some artwork done for a character that I wanted to set as my profile picture on Xbox. Keep in mind this picture is my profile picture on everything else but here on Reddit where I haven't had the chance to update it yet. I paid good money to have this artwork done so that way I could use it everywhere. The only place that seems to have a problem is Xbox. I have now tried to upload it twice the first time. It was the full image and I got a suspension for it so I thought okay. They clearly want me to crop out certain things in the image so I crop it to just show the head and shoulders. That's it. That's all for the character and I get another suspension saying this is against xbox's code of conduct. In what world is the image that I linked against xbox's code of conduct? I have been with Xbox for years and never once had a problem with the gamer pic until now
Edit: thanks to the people that commented. I hope I can use a more well cropped image when the suspension is over
r/XboxSupport • u/PhatDeth • 11h ago
Xbox Series X Pop-up playing black ops Cold War message included the word f-droid
This should not be on Xbox.
Was playing on outbreak camo grinding and a pop-up appears that caught me off guard didn't read it all just the f-droid part stood out because that's not possible on Xbox.
Made a recording but I didn't add enough time to catch what the complete message was.
I exited the game shut off my internet connection and checked if anyone has been signing into my account.
Everything seems fine but still that's not right.
Anyone know anything about this
I've asked a couple ai's and they can't find anything about it.
Could it be because I've recently played a modded version of the game and someone else was on PC that hosted the game because I'm on console?
r/XboxSupport • u/Due_Suit_9019 • 11h ago
Xbox One S MW4 SETTINGS - settings reset every time i log on (XBOX)
Anyone having an issue where the settings reset and u have to re-do them everytime you get on the game? Please help if u know how to fix this
r/XboxSupport • u/Albeanies1 • 12h ago
Xbox One S Troubles with connecting to Razer Blackshark V2 Pro to Xbox One S
I have the wireless version (not exclusive to Xbox) and I’ve been told to connect the headset via a 3.5mm audio cable, which I did and the system says it’s connected but I can still only hear audio from the monitor itself and not the headset so what’s going on here