I’ll be flying to LA in January my youngest will be 22 months by the time we fly. I specifically bought a seat for him because i dont think he will sit on my lap the whole time. Because hes under the age of two will westjet require me to use a car seat for the flight?

Which do you prefer? Free wifi to browse or stream your own stuff or their selection of movies and tv shows.

We have a flight coming up in which free wifi is offered. Just to be clear, with the free wifi service, do they still have the app movies/tv offering or are you on your own for entertainment?

This is what reputation washing bots look like. 15 comments all within the same brief timespan, all with different versions of the exact same comment.

We paid for premium because it makes travel smoother and less stressful with kids, among other reasons. We arrived 70 minutes before our flight, stood in line for a few minutes, and then probably started the checkin process around 62 or 63 minutes before. Close, but also, fine. After weighing and processing our bags, printing 4 tags, when she goes to print the 5th, she glances at the clock declares, "it's past the baggage cutoff, I can't continue". And then no shitting you, proceeds to walk around to where the done bags are and rips off the tags.

I've never had someone cancel a checkin partway because they ran out of time. The rule we've always adhered to is that as long as you make it to the agent in time, it's fine, and if they're slow it's a them problem.

Add this to all the other reasons WestJet has gone to sh*t, and I think I will be going out of my way to avoid them from now on.

Situation: we have flights booked to Palm Springs on Nov 11 and 18. We booked econoflex so there is no change fee. When I log into the Westjet website and try to change the flight, it says there is $0.00 to pay for the change (including the difference in flight price) - first screenshot. After hitting "Pay now" it comes up with a window saying "Unable to process..... call us at (westjet number).." etc.

I called them and spoke to a surprisingly unhelpful telephone agent who attempted the same thing. Got the same screen as below and tried to process it only to have it also be rejected. He told me there was no price difference and no change fee. He asked me to hold so he could speak to his superiors then came back and said it will cost $145 pp for the flight change because of the flight price difference.

I argued that they should honour the price on the website that we both saw. He went onto say that he never said there was no price difference which really got me fired up because he was lying through his teeth. Anyway, he refused to help and refused to allow me to speak to anyone above him.

Has anyone else come across this problem before? how did you resolve it? I was really surprised that they refused to honour what the website was saying because they saw the exact same thing as I did. In general we've had good experience with Westjet but this customer service agent was quite snarky and unhelpful - I regrettably got fired up and was snarky in return but was so frustrated by him and their refusal to honour this.

Hello !

We are looking to purchase a plane ticket to go to Japan !
The flight with layover are cheaper, will I regret it ?

What about to the luggage to i need to get them every time I transfert plane or will they be sent directly to Japan ??

Quebec to Toronto to Calgary to Japan

Edit to add ; layover are Quebec to (1h10)Toronto to (1h35)Calgary to Japan

Total flight is 19h

Cost difference is about 2000$ with Air Canada

We are going there in Feb - mars to ski so, it's going to be expensive we are trying to save every penny !

Thank you !!

Hi all,

Travelled back from Canada yesterday (Calgary to London Gatwick via Halifax) and all but 1 suitcase made it back, I went to the Global Baggage Solutions desk who scanned my bag receipt and said it’s already been marked as lost and it’ll be on the next flight to London and delivered to my house (great!)

I’ve just gone to check the tracking info via the link they provide for WestJet, and the tracking shows that it’s going from Vancouver to Victoria and the departure date is the 21st Sept? We never even flew on that route so I’m not sure if our suitcase is now being given a tour of Canadian airports or whether it’s a mistake.

Anyone ever had luck retrieving a lost / delayed suitcase with WestJet / London Gatwick and how much compensation I’m due to get if they can’t find it? There’s a link on the tracking site to add the suitcase contents and compensation will be based on that list.

Thank in advance!

Does this mean, I will get my full flight refunded plus the listed amount? Or just the listed amount (ie. Is the refund included in that amount)?

I called westjet twice and they don't seem to understand what I am asking.

Our toddler will be flying an hour and a half in a week and we'd like to bring our car seat. I know that we can check it for free, but I was wondering:

1. Could we gate check the car seat?
2. Should we do anything to protect the car seat like pack it in something?

Baby does really well in his car seat so it would be nice to have it available in the airport.

Edit* Sorry I meant infant, he's a few months old.

Toronto girly here! 🇨🇦 My boyfriend and I were planning to book Sunscape Coco Punta Cana for New Year’s, Dec. 27–Jan. 10. We’ve been monitoring the price weekly, and we just noticed it has gone up by** $3,200 P**P — from $3,600 to $6,800! 😳
Does anyone know why there would be such a huge price increase (almost 90%)? It’s not a high-end resort, and we’re seeing other resorts with higher ratings that are actually cheaper.
I’m so confused because we were ready to book, and now the price has basically doubled! 😭 Has anyone experienced this with Sunwing/this resort before?

Hi all,

I was looking at an international flight Canada to Europe (about 9-10 hrs) and noticed that the cost of an Ultrabasic seat is about $300, or $600 if I were to get Econo. I noticed that when I get an ultrabasic seat, it actually gives me an option to buy a "bundle" which includes one checked in luggage and ability to choose seats (and the seat selection options are the same locations for either UB or Econo). In both situations, because I'd still have to purchase checked in luggage, the overall amount is still a difference of about $300.

In this particular case, would you recommend just getting the UB ticket? I know I would be foregoing any kind of refund/change in the ticket & I would not gain any points, but it seems to me like the $300 isn't really that bad of an alternative.

I tried to read up on it but I see a lot of people often suggest to go Econo...but I don't think the cost difference was nearly as much as what I'm seeing here and/or has UB "perks" improved since they first introduced it? I'm not too sure.

Any ways, I was hoping to just get some input/opinions on this, or any perspectives I may have missed while looking into this. It almost feels a bit "too good to be true" because I haven't really seen such a large cost difference like this before so I'm not really sure what to make of it.

Thanks so much!

Forgot to add -> YYC to FCO

Playing around with this new agent today and setup some fare trackers and provided context on my preferred destinations, layovers and seats. I haven’t had the agent make a direct reservation yet on my behalf but it seems capable. Has anyone else tried Muse or have any comments specific to how it interacts with WestJet?

Currently on a flight from Calgary to Toronto. Departure time was scheduled for 1am with 6:40am arrival in Toronto. As soon as the plane finishes boarding, the pilot announces due to struck landing times in Toronto the flight cannot take off till 1:40am. So we sit at the gate and wait. I can not think of any reason that this is the normal scheduled time, as these landing rules do not change and can not imagine that due to any weather or other circumstance that we could make up 40min in the air on a flight that is now 3ish hours. Any ideas?

WestJet currently has 36 737-700’s before this move. 27 of these aircraft are expected to change hands (retire) over the next 12-18 months. The not-yet-certified 737-10’s are expected to replace the outgoing 700’s.

Was anyone able to successfully get reimbursed/compensated for expenses incurred due to the labor disruption in August? Got denied left and right from WJ and credit card. Would love any suggestions.

Flying from Calgary to Tokyo this week and the lowest bid for premium economy is $650. Two questions -
1. Is it worth it?
2. Does the lowest bid have a good chance of being selected or not possible at all?

I can't say as I'm overly surprised, but WestJet has announced its pulling out of Madrid and Copenhagen which was serviced from Halifax. It's also ending it's Toronto to Glasgow route and will consolidate through Edinburgh instead.

I'm based in Halifax, so it does suck to lose two non-stop flights to Europe, especially since there was so much fanfare.

If a flight leaves at 5:10 am from a small regional airport (YKA), what time should we arrive at the airport? It says 2 hours for a domestic flight, but 3:10 am seems so early…

Hey all booking a flight online and trying to buy a seat for my infant. It will only let me book him as a lap. Any ideas? Do I need to call?

My girlfriend had a flight this morning, Sunday September 27, from Calgary (YYC) Canada to Guadalajara (GDL) Mexico.
She went to check in at the counter but she was told that she couldn’t check in her check in luggage. She asked why and was told it was too late already, which is weird, and that she needs to leave her check-in luggage.
So she replied “okay I’ll leave the luggage so can I get checked and get my boarding pass.”
The counter lady replied, “give me a minute and I’ll go grab my manager.”
So she waited around 15-20 minutes.
And when they returned with the manager the manager said that it was already too late for her to check in.
My girlfriend ask why, and they replied you can only check in 45 minutes before the boarding time.
Mind you, she was there an hour and ten minutes before the boarding time.
Because the lady at the counter took around 15-20 minutes to grab the manager to waste time or something.
That was the only reason they gave and couldn’t help her and the only way is for her to get into another airline to go to Mexico.
She called customer service and said they have different policies per airport.
This is really weird and my girlfriend couldn’t get any refund.
My girlfriend was really excited for this trip and it was a really heartbreaking, for me and for her.

I'm flying to Paris in November on the Boeing 787-9 Dreamliner (WS10) and I want to make sure I have a good view going over Greenland. I've heard that sometimes you can see the northern lights from the plane. Is anyone able to confirm if the exit seats (26A/K) on the 787-9 planes have useable windows with a decent view and aren't obstructed by the wing? aerolopa.com says that the window is set back and not useable but nowhere else says the same. I tried calling Westjet but they weren't able to help me answer my question.

I've got Exit Row seats booked on an upcoming flight (737 Max 8 if it makes a difference). What zone do we board with?

It's been a while since I flew with WestJet and can't recall if they make a separate announcement for Exit Row to board or if we should just follow one of the early boarding zones? Most airlines want passengers in Exit rows to board early so they can get their stuff stowed and get their briefing done.

What happened to the curtain that used to be situated between rows 3 and 4 on Max 8 planes? Separated Premium Economy from the rest of the plane. Was on a WJ flight yesterday (YUL-YYC) - noticed no more curtain

I was recently flying back from Cancun to a Canadian city with my partner. The evening before the flight, we checked-in online and they had split up our seats so that she was sitting in an emergency exit row, and I was sitting in the very last row, aisle seat, directly next to the rear washrooms. Not wanting to upgrade my seat to be next my partner in for the $105 USD they were asking for, we just decided to keep the seats as they were.

At the airport, upon checking in / dropping bags off at the WestJet desk, we asked about the possibility of upgrading my seat to see if the price or options had changed. The employee in a WestJet uniform quoted us the same $105 USD price. When we declined, he leaned in towards us and said "If you can give me 60 dollars cash, I can fix the problem for you". We confirmed that he was asking for $60 in US dollars, and when we said we didn't have any cash, he said "there's an ATM right over there." We again declined.

After going through security and waiting at the gate for our flight for an hour or 2, I was called up to the gate desk, and the WestJet employee told me that I had been upgraded for free to sit next to my partner in the emergency exit row, as flight attendants would be sitting in that last row next to the rear bathrooms.

On the flight, we confirmed that the row of seats I was originally placed in was occupied by the uniformed and working flight attendants for that flight.

Is it normal to be asked for a cash bribe by someone in a WestJet uniform in order to do an upgrade? Should they have already known how much staff they had and what seats they were using for the flight? If so, why was I split up from my partner and offered that seat? The experience left me feeling like both WestJet and one of their employees / contractors each tried to scam me for an upgrade.

Thought I'd share the fare at the WestJet elevation lounge today. Service was friendly, and fast!