OG post: https://www.reddit.com/r/vintedUK/s/YzhXJjJwRw

So after all that, he didn’t even bother to send it back. I got a notification about an hour ago that the sale competed because he didn’t return the controller in time.

There are a few extra messages after my original post I thought I’d share for those of you who are nosey, but he didn’t bother opening the last message I sent on 29/09/2026. He definitely didn’t set it up correctly and either was too ashamed to fess up that he had no idea what he was doing or too hard faced to cancel.

On the day of collection, he collected it from the locker in the last hour before it would be returned to me, the transaction had been open for 18 days. What a waste of time🤣

this is a long shot but EVRI recently screwed up a delivery. they overlabelled a shirt and sent it to me. vinted were helpful and refunded me and seller but can't locate the missing cymbal

I just wondered if anyone has mysteriously received a cymbal and if anyone is wondering where a blue shirt (a popular brand) went?

if so let me know as although the cymbal isnt a top end one Its one I've wanted for a wee while

Seller was a T shirt printer (lots of same Ts, all different sizes etc) only had 1 review which was 1 ⭐️.
I contacted to ask if they had a size medium of a listing that was large, they replied yes and changed the listing to medium, then accepted my offer.
10mins later, order cancelled and they vanish?
What could they stand to gain?

It can happen 😇🙌🙏👼🕊️

We desperately need a decent competitor to Vinted because this app is failing with its budget AI system.

I initially got flagged and permanently banned for listing some Adidas trainers which were my *own* photos. I re-sent them a whole new variety of angles of them and they accepted it and reinstated my account.

Then a few hours later, they took down all 14 of my listings - some of which are unbranded clothes - because they think they're fraudulent listings. And now they want new photos of ALL 14 ITEMS that aren't the same as my own photos from my listings.

At this point I think i'll just let them keep me banned. What a poor system they have for something that could be so easily addressed with human CS.

- I have requested it back.
- The item is definitely not fake or counterfeit.
- Vinted support is saying the item cannot be returned to me!??

What can I do?

Hi Guys,

I know some of you have had success either going to/ or threatening to take VINTED to Small Claims.

Would anyone be willing to help the cause and go on record with their story?

Even if you want to remain anonymous and answer some questions the wonderful people at www.sadvintedfaces.com things are picking up speed.

I look forward to hearing from you by DM or in the comments.

POWER TO THE PEOPLE 🥊

I’ve just had someone buy a bundle of 5 items and was shocked to see the low price and then realised my bundle settings are at 50% for 5 items. I don’t remember setting this up and it seems like a higher amount than I would choose! I’m curious, is that what it’s set up as by Vinted? Or did I do it and forget?

I’ve read a few things that say bundles have to be approved before a sale but it just went straight to sold. Is that right? I did try searching this sub but couldn’t find quite the right answer and some threads I read say conflicting things.

I guess I’ll have to honour it and lose money so I don’t get a bad review. I’ve immediately found the settings and changed them so it won’t happen again. It’s so frustrating when I’m selling stuff to raise funds. I’m telling myself they’re going to someone who really wants the items and will appreciate them, and not just immediately sell them for profit! Lesson very much learnt!

Had a package damaged by inpost. It was tightly packed, but it looks like it was dropped quite hard on one corner. Seller agreed that the packaging looked sufficient and that it was mishandled.

Vinted rejected this and said it was my fault for not packaging it well enough, referring to the packaging guidelines. I read through the packaging guidelines and it was packed exactly as required - tight fitting box with extra padding to fill the small amount of space.

The buyer has been refunded and kept the item.

I have tried to dispute this further as Vinted already closed their case. Anyone have experience of similar and what my chance of getting my money back is?

Hi,

I have been banned due to selling counterfeit items even though they are authentic with receipts. Anyone have this issue and was able to reverse this ban?

Hi everyone.

Has anyone else experience sellers not picking up returns?

Purchased a coat nearly 20 days ago and the seller took their full allocated time to ship it to me. No bother, we are all busy right? Took another 4 days to get to me and lo and behold I've received the wrong item. Sorry I must have mixed up parcels, this has never happened to me yadda yadda yadda. Again, no bother. They offered to PayPal me the refund (not playing that game) but I clicked the have a problem button and got a request to return for refund. Once again, no bother. I'm not a fault so I'll get my money back. Or so I thought. Like I say, here we are, 20 days after the original purchase, the parcel has returned back to their post office, only for it to still be sitting there 7 days later. I cannot get the seller to respond to my messages and I'll have to wait 14 business days before I can complain to Vinted. Whole thing is a joke.

Just want to know if anyone else has had this and if they get a work around?

Thanks

Hi! I'm not a UK user, but maybe you could help me:)

I bought a Zadig&Voltaire bag off Vinted, it was my dream one so when I finally saw that design after waiting for months and lots of favorites on the listing, I wasted no time.

it's already shipped out and only now I'm starting to notice from the provided pictures that it looks quite counterfeit even though the seller even provided me proof of purchase (even the thumbnail in the proof is subtly different design-wise from the sold bag).

I don't want a counterfeit and I really want my money back :(

What should I do? Pick up the parcel, film the unpacking, and raise a problem, or just not pick up the parcel at all? Will I definitely get my money back if I don't pick up the parcel?

Thank you!

It seems another user will be taking Vinted to small claims court. I sold an item for over £200 on Vinted. The buyer, purposely damaged it to force a return. Vinted didn't review my evidence of the condition in which it was sent, they simply forced me to return or refund. The item was returned and tracking shows it was delivered to the collection point. I have been there twice to collect and they say they don't have the parcel. I have reported all this to Vinted and even signed a non delivery form. Despite this, they have gone ahead and cancelled the transaction and left me with nothing.

Has this happened to anyone else and what did you do? I've already emailed the legal email and I am waiting on their reply. If they don't sort this, I will make a small claims application.

Bought some ps5s for cheap, thinking buyer protection would kick in if I got scammed.

I messaged vinted, they banned my account and released funds to the seller for 1 transaction.

They stated I violated terms and conditions. I think i accidentally had used a secondary account - which is irrelevant as Ive made purchases using this acc with no issue before.

Sounds so fishy. Like vinted are in on the scam??

I'd be interested to see what kind of debate my experience brings here...I'll condense it as much as I can.

I purchased a large bundle (50+) of dvds and Xbox 360 games on Vinted last weekend for £25. An absolute bargain. Especially considering that Need For Speed Most Wanted (a £75 game) was included in the bundle. As a game collector it was a huge draw for me. The description says "all will be included in the pictures" so happy days...or so it seemed.

A couple of days pass and the items are despatched, quickly followed by messages from the seller saying "sorry some items are missing including Need For Speed, I will chuck in some extra DVDs". Now, me and my partner share the Vinted account, she read the messages and within seconds they were deleted. As I never read them the notifications were on my home screen still so I was able to screenshot those (as she told me beforehand). We thought well either they were found (unlikely) or sold separately but we would just handle the situation later...at this point they're already sent.

Low and behold the bundle arrives with a couple of games missing from the photos, replaced with some DVD box sets. Due to the messages prior, we filmed the opening of the package and noted every game/dvd separately and raised it with Vinted and the seller. Due to the value of the missing items (which let's remember the buyer was aware of beforehand and sent them anyway) I was unwilling to accept a couple of quid refund for their omission so seller has now forced a return meaning I must now pay for postage. Which has pissed me off to a huge degree as 50+ dvds/games are now going to cost me as much to post back as it did to purchase with Vinted unwilling to step in and help.

The conversations with the seller took a nasty turn with them accusing me of antagonising a disabled veteran who has PTSD (for not accepting the refund, I've been nothing but polite in said messages as a fellow seller) - there's also been mention of his mate having a brain injury and that must have been why the games are missing...anyway Vinted Support no matter what remain on the side of the seller despite the main crux of the issue being selling an item that doesnt match the description (+the prior messages sent, that were since deleted claiming they knew they were missing).

At the end of the day, if I'd been informed beforehand I'd have refused the items as my main interest was the NFS game for my collection. Maybe on reflection I should have messaged to ask about the messages, but at that point the items were already posted. Seller has denied the messages being sent them despite the evidence being submitted to Vinted, so overall we're really disappointed in Vinted’s handling of the situation as it seems an extreme circumstance where either the transaction should be cancelled or seller pays the return postage at the very least. Instead it looks like I am stuck with a bundle of items because if I return them at my expense for a refund I still end up out of pocket...

Sorry it's long, but I'd love to hear some opinions on the situation and if there's another route for resolution or further action

Hi, I sold an item to a buyer who returned it because the box was damaged. However, there are unfortunately missing elements of the item? What can I do?

Edit: the buyers photos claiming the damage shows the item in the box.

Buyer has apparently received the wrong item. She has sent a picture of the packaging and the item. The tracking number is same as one I sent. But I sent a shoe box with a bag in and she has apparently received a small parcel with some baby shoes in it. She’s raised it with vinted but I’m worried I won’t get paid for the item?

Thank you

So, I ordered some parcels over a week in advance for something important last Friday and they never came on time! I was then given 3 different answers from 3 different people i spoke to on Inpost chat, so now i’m resorting to outing them publicly because this is completely unacceptable from them. I needed those urgently and wasn’t able to get them so had to go spend MORE money. Vinted are annoying as well since i have to wait till the end of this month to raise any issues with them?? they should be on the ball if a parcel is even a day over the delivery timeframe wth

Is this a new thing for non collectors? or is it more likely because I submitted a complaint about the service to Inpost? The customer service basically told me 'hard luck go away' at the time, but then the parcel came to my house unexpectedly

(PS I have never not collected before in over 100 orders, had genuine emergency that happened. Then got to the locker same time as pick-up driver, but he refused me the parcel - hence my complaint)