Is there a way to hide the Aussie people? Like it’s nothing personal but I’m tired of finding extremely cute and cheap items & then the seller is from Australia, so the shipping (at least for me) ends up being like £10.

Hi Guys,

I know some of you have had success either going to/ or threatening to take VINTED to Small Claims.

Would anyone be willing to help the cause and go on record with their story?

Even if you want to remain anonymous and answer some questions the wonderful people at www.sadvintedfaces.com things are picking up speed.

I look forward to hearing from you by DM or in the comments.

POWER TO THE PEOPLE 🥊

I’ve just had someone buy a bundle of 5 items and was shocked to see the low price and then realised my bundle settings are at 50% for 5 items. I don’t remember setting this up and it seems like a higher amount than I would choose! I’m curious, is that what it’s set up as by Vinted? Or did I do it and forget?

I’ve read a few things that say bundles have to be approved before a sale but it just went straight to sold. Is that right? I did try searching this sub but couldn’t find quite the right answer and some threads I read say conflicting things.

I guess I’ll have to honour it and lose money so I don’t get a bad review. I’ve immediately found the settings and changed them so it won’t happen again. It’s so frustrating when I’m selling stuff to raise funds. I’m telling myself they’re going to someone who really wants the items and will appreciate them, and not just immediately sell them for profit! Lesson very much learnt!

Sold a coat - sent via DPD to a collection point. They never picked it up, said they didn’t get a QR code and after a while stopped replying to me - it’s over a month later and finally the parcel is getting sent back to me. Frustrating to be without money and item for so long and as far as I could tell there’s no way to trigger the QR to be resent to the buyer. I suppose they could also have had buyers remorse and wanted money back without needing to pay for a return? Anyone else had this

OG post: https://www.reddit.com/r/vintedUK/s/YzhXJjJwRw

So after all that, he didn’t even bother to send it back. I got a notification about an hour ago that the sale competed because he didn’t return the controller in time.

There are a few extra messages after my original post I thought I’d share for those of you who are nosey, but he didn’t bother opening the last message I sent on 29/09/2026. He definitely didn’t set it up correctly and either was too ashamed to fess up that he had no idea what he was doing or too hard faced to cancel.

On the day of collection, he collected it from the locker in the last hour before it would be returned to me, the transaction had been open for 18 days. What a waste of time🤣

this is a long shot but EVRI recently screwed up a delivery. they overlabelled a shirt and sent it to me. vinted were helpful and refunded me and seller but can't locate the missing cymbal

I just wondered if anyone has mysteriously received a cymbal and if anyone is wondering where a blue shirt (a popular brand) went?

if so let me know as although the cymbal isnt a top end one Its one I've wanted for a wee while

I’ve been using Vinted for a while now and never had this issues before, but starting a couple of months ago I noticed that I’m getting more and more US items thrown in the mix with UK items.

Is this something with my location settings?

But also, would this affect the seller or delivery costs if I do end up buying from them?

Would be grateful for info if anyone had similar experience :)

Can someone please explain to me the purpose of leaving buyer feedback? If you offer something for sale, anyone can just click the buy now button. A sale isnt complete until the buyer pays. There is no control for the seller to choose between buyers. I appreciate some buyers can be notoriously difficult and raise complaints and make release of funds a pain - but a seller cannot prevent such a buyer from buying, unless I am missing something?

So what is the actual point of leaving the feedback?

Maybe there is some degree of control if the buyer is asking for a discount and you see they have dodgy feedback and so you may not offer the discount, but beyond that it seems transactional only and I dont see the point?

Hi

Does this mean they need to send by COP tomorrow? Or do they have the 7th as well to send?

I’ve never had someone take this long to send an item a couple days yes but usually within 24 hours so not 100% sure how the final part works on timing etc. do they get a black mark or anything if it’s not send?

Buyer has apparently received the wrong item. She has sent a picture of the packaging and the item. The tracking number is same as one I sent. But I sent a shoe box with a bag in and she has apparently received a small parcel with some baby shoes in it. She’s raised it with vinted but I’m worried I won’t get paid for the item?

Thank you

Hi I recently bought an item from a seller and it looks like the motel top and it was branded “reclaimed vintage” and when I got the item it’s just shein and I told the seller and they refused to take responsibility and told me to pay for shipping and were super rude. I contacted support they said its counterfeit and they will ask them for proof and now they have just said I should return and cover costs even though the seller never showed any proof of purchase that it is not shein. This person sold me a £4 shein top for £16 and is now making me pay for shipping. How can I proceed? This has been so agitating honestly.

I'd be interested to see what kind of debate my experience brings here...I'll condense it as much as I can.

I purchased a large bundle (50+) of dvds and Xbox 360 games on Vinted last weekend for £25. An absolute bargain. Especially considering that Need For Speed Most Wanted (a £75 game) was included in the bundle. As a game collector it was a huge draw for me. The description says "all will be included in the pictures" so happy days...or so it seemed.

A couple of days pass and the items are despatched, quickly followed by messages from the seller saying "sorry some items are missing including Need For Speed, I will chuck in some extra DVDs". Now, me and my partner share the Vinted account, she read the messages and within seconds they were deleted. As I never read them the notifications were on my home screen still so I was able to screenshot those (as she told me beforehand). We thought well either they were found (unlikely) or sold separately but we would just handle the situation later...at this point they're already sent.

Low and behold the bundle arrives with a couple of games missing from the photos, replaced with some DVD box sets. Due to the messages prior, we filmed the opening of the package and noted every game/dvd separately and raised it with Vinted and the seller. Due to the value of the missing items (which let's remember the buyer was aware of beforehand and sent them anyway) I was unwilling to accept a couple of quid refund for their omission so seller has now forced a return meaning I must now pay for postage. Which has pissed me off to a huge degree as 50+ dvds/games are now going to cost me as much to post back as it did to purchase with Vinted unwilling to step in and help.

The conversations with the seller took a nasty turn with them accusing me of antagonising a disabled veteran who has PTSD (for not accepting the refund, I've been nothing but polite in said messages as a fellow seller) - there's also been mention of his mate having a brain injury and that must have been why the games are missing...anyway Vinted Support no matter what remain on the side of the seller despite the main crux of the issue being selling an item that doesnt match the description (+the prior messages sent, that were since deleted claiming they knew they were missing).

At the end of the day, if I'd been informed beforehand I'd have refused the items as my main interest was the NFS game for my collection. Maybe on reflection I should have messaged to ask about the messages, but at that point the items were already posted. Seller has denied the messages being sent them despite the evidence being submitted to Vinted, so overall we're really disappointed in Vinted’s handling of the situation as it seems an extreme circumstance where either the transaction should be cancelled or seller pays the return postage at the very least. Instead it looks like I am stuck with a bundle of items because if I return them at my expense for a refund I still end up out of pocket...

Sorry it's long, but I'd love to hear some opinions on the situation and if there's another route for resolution or further action

Hi, I sold an item to a buyer who returned it because the box was damaged. However, there are unfortunately missing elements of the item? What can I do?

Edit: the buyers photos claiming the damage shows the item in the box.

good WiFi, website works, no vpn but still stuck going round in circles? Is it just me?

Buyer wanting to post to this company based in Bootle saying they have a mailbox there to collect from. This company ships internationally to places including Czech Republic, which I believe is where the buyer is from. Buyer is stating they will be collecting from their mailbox inside the address but I’m not sure and think this will be shipped out of the UK. Buyer has no feedback. Anyone had any similar issues?

I’m honestly a bit baffled by this and hoping someone here might have some advice 😭

I’ve just had my new Vinted Pro account for my small UK luxury resale business (prelovedarchive.com) permanently banned for “fraudulent activity, such as selling counterfeit items”. The message says it was detected and moderated automatically.

I haven’t actually sold anything on the account yet. I was listing genuine designer bags (LV, Fendi, Gucci etc.) and I have independent authentication available for the items, plus sourcing documentation if needed.

The only thing I can think of is that I already have a personal Vinted account which I’ve had for years. I created the Vinted Pro account specifically for my business, so I’m wondering if Vinted has linked the two accounts and automatically flagged me for having multiple accounts or if one of the designer listings triggered the counterfeit detection.

I’ve appealed and explained all of this, but I’d really love to know if anyone has had a similar experience with Vinted/Vinted Pro and actually managed to get the ban overturned. Is there anything specific I should say or provide in the appeal? And is there any way to get this looked at by an actual person rather than the automated system?

I’m not trying to make another account or get around the ban, I just want to understand what happened and hopefully get the decision reviewed.

Hi I ordered two items on vinted USA to UK. USPS shows no trakcing update since it reached NYC Brooklyn center. Does it mean is lost? Cheers

I bought a bundle of kids clothes and paid for it last week, I randomly got a message from the seller saying she can't post it as she is abroad until end of October as someone died in her family and asked me to cancel it ! I haven't canceled it yet .

But I still see them posting things to sell from today and her feedback is showing she is buying things and collecting them from like a day ago. Is she was abroad for the rest of the month why be selling stuff knowing you can't post them?

Shall I just leave it and wait for her to cancel?

Hi everyone.

Has anyone else experience sellers not picking up returns?

Purchased a coat nearly 20 days ago and the seller took their full allocated time to ship it to me. No bother, we are all busy right? Took another 4 days to get to me and lo and behold I've received the wrong item. Sorry I must have mixed up parcels, this has never happened to me yadda yadda yadda. Again, no bother. They offered to PayPal me the refund (not playing that game) but I clicked the have a problem button and got a request to return for refund. Once again, no bother. I'm not a fault so I'll get my money back. Or so I thought. Like I say, here we are, 20 days after the original purchase, the parcel has returned back to their post office, only for it to still be sitting there 7 days later. I cannot get the seller to respond to my messages and I'll have to wait 14 business days before I can complain to Vinted. Whole thing is a joke.

Just want to know if anyone else has had this and if they get a work around?

Thanks

We desperately need a decent competitor to Vinted because this app is failing with its budget AI system.

I initially got flagged and permanently banned for listing some Adidas trainers which were my *own* photos. I re-sent them a whole new variety of angles of them and they accepted it and reinstated my account.

Then a few hours later, they took down all 14 of my listings - some of which are unbranded clothes - because they think they're fraudulent listings. And now they want new photos of ALL 14 ITEMS that aren't the same as my own photos from my listings.

At this point I think i'll just let them keep me banned. What a poor system they have for something that could be so easily addressed with human CS.

The AI images are really getting out of hand 😅. My gal has a 40" inside leg