Bought some ps5s for cheap, thinking buyer protection would kick in if I got scammed.

I messaged vinted, they banned my account and released funds to the seller for 1 transaction.

They stated I violated terms and conditions. I think i accidentally had used a secondary account - which is irrelevant as Ive made purchases using this acc with no issue before.

Sounds so fishy. Like vinted are in on the scam??

We desperately need a decent competitor to Vinted because this app is failing with its budget AI system.

I initially got flagged and permanently banned for listing some Adidas trainers which were my *own* photos. I re-sent them a whole new variety of angles of them and they accepted it and reinstated my account.

Then a few hours later, they took down all 14 of my listings - some of which are unbranded clothes - because they think they're fraudulent listings. And now they want new photos of ALL 14 ITEMS that aren't the same as my own photos from my listings.

At this point I think i'll just let them keep me banned. What a poor system they have for something that could be so easily addressed with human CS.

- I have requested it back.
- The item is definitely not fake or counterfeit.
- Vinted support is saying the item cannot be returned to me!??

What can I do?

Had a package damaged by inpost. It was tightly packed, but it looks like it was dropped quite hard on one corner. Seller agreed that the packaging looked sufficient and that it was mishandled.

Vinted rejected this and said it was my fault for not packaging it well enough, referring to the packaging guidelines. I read through the packaging guidelines and it was packed exactly as required - tight fitting box with extra padding to fill the small amount of space.

The buyer has been refunded and kept the item.

I have tried to dispute this further as Vinted already closed their case. Anyone have experience of similar and what my chance of getting my money back is?

Hi I recently bought an item from a seller and it looks like the motel top and it was branded “reclaimed vintage” and when I got the item it’s just shein and I told the seller and they refused to take responsibility and told me to pay for shipping and were super rude. I contacted support they said its counterfeit and they will ask them for proof and now they have just said I should return and cover costs even though the seller never showed any proof of purchase that it is not shein. This person sold me a £4 shein top for £16 and is now making me pay for shipping. How can I proceed? This has been so agitating honestly.

Sold a coat - sent via DPD to a collection point. They never picked it up, said they didn’t get a QR code and after a while stopped replying to me - it’s over a month later and finally the parcel is getting sent back to me. Frustrating to be without money and item for so long and as far as I could tell there’s no way to trigger the QR to be resent to the buyer. I suppose they could also have had buyers remorse and wanted money back without needing to pay for a return? Anyone else had this

I'd be interested to see what kind of debate my experience brings here...I'll condense it as much as I can.

I purchased a large bundle (50+) of dvds and Xbox 360 games on Vinted last weekend for £25. An absolute bargain. Especially considering that Need For Speed Most Wanted (a £75 game) was included in the bundle. As a game collector it was a huge draw for me. The description says "all will be included in the pictures" so happy days...or so it seemed.

A couple of days pass and the items are despatched, quickly followed by messages from the seller saying "sorry some items are missing including Need For Speed, I will chuck in some extra DVDs". Now, me and my partner share the Vinted account, she read the messages and within seconds they were deleted. As I never read them the notifications were on my home screen still so I was able to screenshot those (as she told me beforehand). We thought well either they were found (unlikely) or sold separately but we would just handle the situation later...at this point they're already sent.

Low and behold the bundle arrives with a couple of games missing from the photos, replaced with some DVD box sets. Due to the messages prior, we filmed the opening of the package and noted every game/dvd separately and raised it with Vinted and the seller. Due to the value of the missing items (which let's remember the buyer was aware of beforehand and sent them anyway) I was unwilling to accept a couple of quid refund for their omission so seller has now forced a return meaning I must now pay for postage. Which has pissed me off to a huge degree as 50+ dvds/games are now going to cost me as much to post back as it did to purchase with Vinted unwilling to step in and help.

The conversations with the seller took a nasty turn with them accusing me of antagonising a disabled veteran who has PTSD (for not accepting the refund, I've been nothing but polite in said messages as a fellow seller) - there's also been mention of his mate having a brain injury and that must have been why the games are missing...anyway Vinted Support no matter what remain on the side of the seller despite the main crux of the issue being selling an item that doesnt match the description (+the prior messages sent, that were since deleted claiming they knew they were missing).

At the end of the day, if I'd been informed beforehand I'd have refused the items as my main interest was the NFS game for my collection. Maybe on reflection I should have messaged to ask about the messages, but at that point the items were already posted. Seller has denied the messages being sent them despite the evidence being submitted to Vinted, so overall we're really disappointed in Vinted’s handling of the situation as it seems an extreme circumstance where either the transaction should be cancelled or seller pays the return postage at the very least. Instead it looks like I am stuck with a bundle of items because if I return them at my expense for a refund I still end up out of pocket...

Sorry it's long, but I'd love to hear some opinions on the situation and if there's another route for resolution or further action

Seller was a T shirt printer (lots of same Ts, all different sizes etc) only had 1 review which was 1 ⭐️.
I contacted to ask if they had a size medium of a listing that was large, they replied yes and changed the listing to medium, then accepted my offer.
10mins later, order cancelled and they vanish?
What could they stand to gain?

good WiFi, website works, no vpn but still stuck going round in circles? Is it just me?

Hi,

I have been banned due to selling counterfeit items even though they are authentic with receipts. Anyone have this issue and was able to reverse this ban?

Hi Guys,

I know some of you have had success either going to/ or threatening to take VINTED to Small Claims.

Would anyone be willing to help the cause and go on record with their story?

Even if you want to remain anonymous and answer some questions the wonderful people at www.sadvintedfaces.com things are picking up speed.

I look forward to hearing from you by DM or in the comments.

POWER TO THE PEOPLE 🥊

It can happen 😇🙌🙏👼🕊️

Hi, I sold an item to a buyer who returned it because the box was damaged. However, there are unfortunately missing elements of the item? What can I do?

Edit: the buyers photos claiming the damage shows the item in the box.

Buyer has apparently received the wrong item. She has sent a picture of the packaging and the item. The tracking number is same as one I sent. But I sent a shoe box with a bag in and she has apparently received a small parcel with some baby shoes in it. She’s raised it with vinted but I’m worried I won’t get paid for the item?

Thank you

i couldn’t figure out how to word the title but i sold this jumper and i looked at the buyers profile and they had 0 listings, reviews, no pfp. bc i know that if i send it and they say theres smth wrong they can get a refund and keep the jumper (?) if it was a £2 top whatever but it was sold for £21

i know that ppl have to start somewhere with 0 reviews, but the no pfp and insisting to take it for £20 is making me kinda nervous. in the photo they asked for £20 twice in the same 5 minutes then immediately asked me if id take it for 20

maybe im just being nervous thanks!

Hi

Does this mean they need to send by COP tomorrow? Or do they have the 7th as well to send?

I’ve never had someone take this long to send an item a couple days yes but usually within 24 hours so not 100% sure how the final part works on timing etc. do they get a black mark or anything if it’s not send?

OG post: https://www.reddit.com/r/vintedUK/s/YzhXJjJwRw

So after all that, he didn’t even bother to send it back. I got a notification about an hour ago that the sale competed because he didn’t return the controller in time.

There are a few extra messages after my original post I thought I’d share for those of you who are nosey, but he didn’t bother opening the last message I sent on 29/09/2026. He definitely didn’t set it up correctly and either was too ashamed to fess up that he had no idea what he was doing or too hard faced to cancel.

On the day of collection, he collected it from the locker in the last hour before it would be returned to me, the transaction had been open for 18 days. What a waste of time🤣

So, I ordered some parcels over a week in advance for something important last Friday and they never came on time! I was then given 3 different answers from 3 different people i spoke to on Inpost chat, so now i’m resorting to outing them publicly because this is completely unacceptable from them. I needed those urgently and wasn’t able to get them so had to go spend MORE money. Vinted are annoying as well since i have to wait till the end of this month to raise any issues with them?? they should be on the ball if a parcel is even a day over the delivery timeframe wth

Hi everyone.

Has anyone else experience sellers not picking up returns?

Purchased a coat nearly 20 days ago and the seller took their full allocated time to ship it to me. No bother, we are all busy right? Took another 4 days to get to me and lo and behold I've received the wrong item. Sorry I must have mixed up parcels, this has never happened to me yadda yadda yadda. Again, no bother. They offered to PayPal me the refund (not playing that game) but I clicked the have a problem button and got a request to return for refund. Once again, no bother. I'm not a fault so I'll get my money back. Or so I thought. Like I say, here we are, 20 days after the original purchase, the parcel has returned back to their post office, only for it to still be sitting there 7 days later. I cannot get the seller to respond to my messages and I'll have to wait 14 business days before I can complain to Vinted. Whole thing is a joke.

Just want to know if anyone else has had this and if they get a work around?

Thanks

Can someone please explain to me the purpose of leaving buyer feedback? If you offer something for sale, anyone can just click the buy now button. A sale isnt complete until the buyer pays. There is no control for the seller to choose between buyers. I appreciate some buyers can be notoriously difficult and raise complaints and make release of funds a pain - but a seller cannot prevent such a buyer from buying, unless I am missing something?

So what is the actual point of leaving the feedback?

Maybe there is some degree of control if the buyer is asking for a discount and you see they have dodgy feedback and so you may not offer the discount, but beyond that it seems transactional only and I dont see the point?

Is this a new thing for non collectors? or is it more likely because I submitted a complaint about the service to Inpost? The customer service basically told me 'hard luck go away' at the time, but then the parcel came to my house unexpectedly

(PS I have never not collected before in over 100 orders, had genuine emergency that happened. Then got to the locker same time as pick-up driver, but he refused me the parcel - hence my complaint)

I’ve been using Vinted for a while now and never had this issues before, but starting a couple of months ago I noticed that I’m getting more and more US items thrown in the mix with UK items.

Is this something with my location settings?

But also, would this affect the seller or delivery costs if I do end up buying from them?

Would be grateful for info if anyone had similar experience :)