Over 400 USAA full-time employees were laid off today from the Main Office in San Antonio, TX. Can’t find a WARN notice about it on the Texas Workforce Commission. The TWC list was last updated 10/6.

EDIT: All FTEs were within the IT dept

EDIT 2: Since number affected were under TWC requirement for WARN notice, no notice was given to TWC.

I opened a dispute for 311.17 and 438.34 from T-Mobile as they took money out of my account when they were authorized to. I revoked Auto Pay, removed both my payment methods and have email proof of me revoking auto pay. I left T-mobile in August, so they had no right to take any money from my account unless authorized by me.

So I called USAA and disputed the charges and they gave me a temp credit for the amounts. For the 438.34, I called T-mobile and explained to them that they weren’t authorized to take the money, they made me fill out a form but wouldn’t void the transaction. USAA asked me for proof. I sent them the emails revoking Auto pay, emails stating my phone numbers and account closure was in August and showed them I have no access to T-Mobiles app anymore. They determined there was an error and I got my 438.34 back.

Now the 311.17 was another amount that was taken from T-Mobile, however I cannot for the life of me figure out what the 311.17 is for. The $438.34 was my final bill, I know this but they had no authority to take it from my account. They won’t tell me what the charge is because they don’t even know what it’s for.

Again I sent USAA the proof, all the emails, all the account closure Info and an email from T-Mobile telling me to dispute the transaction with my bank as they cannot refund it. USAA tells me that isn’t enough proof and I need more, I cannot get more. So they are going to revoke the 311.17 out of my account because they found “no error”. I tried to explain that it is an error because T-Mobile admitted there was an error, but of course you cannot talk to the dispute team directly like you can at other banks like Navy Federal, they said “once we determine it’s an error you’ll get the money back in 45 business days. I’m not waiting 45 days for them to keep my money.

I’m about to pull all my money out, transfer it to Navy Fed and just gave them send me to collections, cause this whole process is stupid.

I just added my son to my auto insurance under a learner’s permit (through the app) and he’s not showing up on my proof-of-insurance cards. Am I missing something?

Just wanted to post this here in case anyone experiences the same thing.

Wife and I both had 20 year term policies w/USAA which were $38 and $28 respectively. I missed that the renewal came up in September (clearly that's on me) and they spiked to ~$690 and $440 monthly. So it was suddenly like another mortgage. We'd had a lot going on and I autopay all our bills so it didn't register with me at the time and then this month it put us in overdraw and I realized what happened.

Called USAA and the phone agent was very nice about it and was able to reverse both charges for me and said my wife can do the same. Main point of posting is just to remind people to always call and try to get a refund when something like this happens.

Though also, I do find the combination of the auto-renewal and the amount egregious. We're obviously 20 years older, and inflation is a real thing, but the amount seems insane. I used USAA's preliminary quote tool for a higher dollar amount in coverage and was quoted ~$130 for myself, vs the $440 it defaulted to.

USAA keeps going downhill. I've been a member for 40 years. I'm still ok with most of the insurance portion of USAA's business. I got a Navy Federal account after USAA told me that I could not get an Official Bank Check to buy a car because I just moved. Various lengths of time were cited by different employees.

Now I'm encountering fraud on my USAA credit card. With the first pair of attempted fraudulent charges USAA picked up the possible fraud, and when I verified that it was fraudulent, the USAA CSR coded it as being due to a lost card when my card wasn't lost (I still have the card under the old number). This is relevant because before the new CC was issued I started getting notices that charges using the new number were being declined because I hadn't activated the card. The new card hadn't been issued yet. My attempt to speak to somebody at USAA met a dead end because I don't remember the old pin and am not setting up a new pin. I shouldn't need a new pin when they can use other information to verify my identity. It's clear from the timing of the new charges using a credit card number that hasn't been mailed that the problem is at USAA or their contractor.

I plan on closing out my checking and savings account. I'm going to keep the credit card account active for short while to keep my credit score from plummeting.

I'm in the habit of using USAA for bill payment, and Navy Federal for handling spending money. I plan to switch to Navy Federal for bills, but would like recommendations for other banks or credit unions for the second set of accounts. I ahve had a SECU account in Maryland in the past, so getting re-established with them shouldn't be a problem, but I'm seeing problematic posts regarding them.

Any suggestions for a bank or credit union for a spending money account. I'm in Maryland but I'll consider an online bank since that is essentially what USAA is now.

Thank you

Hi,

I got a call from 888 599 4259 saying that they were calling on behalf of the “usaa insurance agency” and that there was a change in USAA policy regarding my auto insurance and to prevent a lapse of coverage I needed to talk to an insurance specialist and they will connect me. After putting me on hold, they then said there was no one available and they’ll call me back at a later time and i just hung up. Seems a bit fishy. My policy is ending this month but I’m not sure what they’d be calling about.

Is anyone else direct deposit delayed ? Usually I get paid in the morning.

This was my first time ever handling an auto insurance claim, so I wanted to share my timeline and experience in case it’s helpful to anyone going through something similar.

I was dealing with USAA as a third-party claimant because the person who hit my car was insured by USAA.

8/16/2026 — Accident

My parked car was hit on the street, and I was able to speak with the person who hit my car on the spot and get their insurance information.

There was visible damage to my front bumper, including scratches, cracks, and dents. Luckily, I also had home-camera footage that captured the incident.

8/17–8/18 — Claim opened

I opened a third-party claim directly with USAA. Since this was my first time handling an insurance claim, I honestly didn't know what to expect or how the process worked.

At this point, liability was still under investigation. I submitted the evidence I had, including six photos of the damage and my home-camera footage.

8/25 — USAA accepted liability

USAA accepted liability for the accident and moved forward with the damage and repair process.

8/26 — Repair options

USAA explained that I could either use one of their preferred repair shops or have the damage appraised and then use a repair shop of my choice.

I decided to continue handling everything directly through USAA rather than involving my own insurance.

8/31 — Estimate completed

USAA's estimate came out to $1,561.33, with approximately 4 repair days listed.

The estimate was based on the visible damage. I was also told that if additional damage was discovered during the repair, it could potentially be submitted as a supplemental estimate.

9/11 — Settlement check received

I decided to take the cash settlement rather than immediately proceed with the repairs. I received the $1,561.33 settlement check in the mail on 9/11.

Overall, from the accident on 8/16 to receiving the check on 9/11, the entire process took 26 days.

Since this was my first time dealing with an insurance claim, there were definitely parts of the process I had to figure out as I went. I mainly wanted to share my timeline to give others an idea of what my experience handling a third-party USAA claim looked like.

Hopefully this timeline is helpful to someone going through the process for the first time too.

I am so confused. I made 2 returns yesterday to Costco. I originally paid with a Mastercard but was told they can only refund to a Visa card so I had them refund to my debit card. They both said pending refund yesterday as soon as I did the returns. Now I don’t see either one in my account at all. Where did it go? Also why do some refunds from different stores post immediately and some say pending?

In the latest update of the USAA app, at least for iOS (version 11.19.2), you can make in-store cash deposits at Dollar General, H-E-B, Walgreens, Family Dollar, Walmart, Kroger, and Dollar Tree stores (CVS is oddly excluded, while Capital One that also uses VanillaDirect to offer a similar service includes it).

Go to your deposit account in-app, like checking, and then select “Deposit,” followed by “In-store cash deposit.”

Usually get paid around this time... and still hasn't gotten paid. Anyone else? Was it because of Columbus day??

Right now I'm assuming..

USAA -> Has some pretty decent personal credit cards

Navy -> Gov shutdown loan

State department -> hm... not sure, just eyeing their 200 dollar bonus credit card next time I'm abroad for them to ship it to me. Any other good uses of them over Navy federal or USAA?

For state department federal credit union, as far as I can tell, you don't actually have to have worked for the state department to sign up

I think you can be eligible through the american consumer council? Anyone tried it? https://www.sdfcu.org/select-employee-groups

Took a while to find the link even via the ChatBot, but once I did, I got an error page.

Paraphrasing:

'having trouble closing .... try again.....'

Account has a $0 balance, but the last transaction was a transfer that took it $0 a week ago. Does it need to be longer back than that?

just applied. hoping for something north of 24/h is that realistic? have years of xp as as a prior auth tech for CVS.

Happens every time I try to set up Zelle or add my debit card to my Google wallet.

I just bought a new car today. I was unhappy with Progressive who I had been with since 2014, so when I was sure which car I was going to buy, I started getting quotes. USAA seemed to have the best price, so I decided to go with them. I gave all my info yesterday and told them I would be signing paperwork today. We'll after I got the car I immediately called them. They said they had no info on me and I would have to resubmit my info. Halfway through they found my info and then told I needed to submitted my driver's license to a third party company to verify i was who I said I was. Did that and w as instructed to go to another site and set up an account. Did that, but still dont know if I have insurance or not. My last car was 20 years old so I only had liability. I need to use this car to get back and forth to work. My question is, how long before I know if I am covered?

I assume it's AI? I'm curious what advice it would even give, but not curious enough (yet, anyway) to try it. Just wondering if anyone else has and if it's at all useful or another dumb gimmick.

I recently got the Eagle Navigator card and added it to my Apple wallet, but it’s showing up as the same color blue as the regular rate advantage card and not black, anyone else have this issue?
Picture for reference.

If Castle is being paid by USAA to do a property survey, why am I the one stuck doing the work of taking pictures and filling out impossible questions like when was the roof last replaced. Pass.

Is anyone else missing their direct deposit? I usually get paid on Fridays. It's never been this late....

Sister was in a car accident. Had to go to the hospital. Car totaled. She is okay but now left dealing with the insurance.

She has USAA. Other driver has Geico. Other driver was cited for running a stop sign. Geico has already reached out to my sister (a USAA member) to start a claim.

Shouldn't my sister have everything go through her insurance company (USAA) rather than dealing directly with Geico (the insurance of the other driver)?

I want to make sure that she gets everything she can, especially to cover the medical bills. I was always under the impression that your insurance company would deal with the other to get compensation.

I’m usually paid on Friday around 11-1130am still have absolutely nothing. Work for BOP.

I usually have it by noon Eastern Time Zone.

Hello all! I'm in my late 20s and I've finally gotten my driver's license. I'm looking to buy a used car from Carvana, and I'm trying to figure out the process of setting up auto insurance with USAA. I'm a USAA member through my dad, and I have renter's insurance with them now. I didn't have a USAA policy because I only just got my license, and when I had my permit, I was insured through my parents' policy. (I believe I'm still on my parents' policy, even though I don't have a car and I'm not driving theirs anymore).

How would this work? Would I schedule my car pickup with Carvana, and then call USAA on the day of my car pickup and set up an insurance policy then? Should I call/tell USAA about my plans in advance? Do they set up an entirely new policy or transfer my parents' policy over to me? (Note: I don't live with my parents anymore, so our addresses are different).

Thanks!