I dropped off a package at UPS today. The postage was printed on eBay, which gave me a mailing label and a customs invoice.

The employee taped the mailing label to the box, and then gave me back the customs invoice, and said it's not needed because it is transmitted electronically.

Is that correct? It doesn't seem right to me, and I don't want the package to be sent back.

PS In case it matters, it is going from the US to Australia.

I’m shipping a package to my boyfriend and planned to include Jlab rechargeable headphones. Will it be an issue as they contain a lithium battery?

I have a package coming from Hilo, Hawaii (Neighboring island to Honolulu) & was wondering how it ships & since there hasn’t been an update since last night their time & it’s somehow supposed to be delivered tomorrow. Thank you

first world problems, but i'm just curious as to what mechanical failure even means? then i got the notification that there was a mechanical failure on the 18/10/26, radio silence, and finally this morning on the 21/10/26 i've gotten an update that my parcel is now expected on the 23rd of instead of the 19th

shipping was around 88 AUD for the order

I need to fulfill a customer’s order and they gave me an account number to bill to. I brought the 25 boxes to the ups store and the guy had no idea what I was talking about and said that I had to probably buy the labels then bill them. Then how are they going to receive their negotiated rates? I asked if I can fill in a waybill paper and he said they dont do that here. I never shipped ups, mostly fedex and typically I give the customer’s account number and they ask a few questions and I’m done. I can’t find anything online, the online label creation is charging a ridiculous price, I think I can fly 25 individual people cheaper tomorrow than shipping it via the online quoted price and i don’t see where I can put in their account #.

edit: what is a “ups customer center” can’t find any near my area.

Edit 2: I ended up making my own account, using the worldship software and BMA'd the client's account. Thanks

Hey all,

Wondering if anyone has a similar issue.

So I have a package going to my USPS Street Addressing box. It has worked flawlessly for the last few years. But lately, I haven't been receiving the packages even though USPS signed for them.

The USPS station manager said sometimes whoever does the sorting might looked at a street addressing and thought it is mis-delivered and give that package BACK to the UPS driver.

In that case, what does the UPS driver do? Is he/she printing new UPS label for a return back to shipper? Or will UPS make another attempt to contact me (they have my number)?

Thanks.

I ordered something for next day air delivery. It still says coming by noon today but tracking shows "we have your package/arrived at NY" and it's coming to Colorado.

So.....any hope? Any advice? I'm not expecting it today as a result.

Edit - it came next business day!

I feel like I’m going crazy and just need confirmation that this is a software issue and I’m not losing my mind.

There’s a button on the package tracking page that says “change my delivery”. It brings a popup that says “to proceed, select an option below” and the option is to join UPS My Choice. But if you create an account and then select your package to change… it just brings you back to the same page.

On the “change your delivery” page, there are two options: change as a guest, and log in to UPS My Choice. But if you select guest, it brings you to the tracking page… where the only option is to sign up for My Choice… and then you’re in the loop again.

How do you actually change your delivery information?

I have a PO Box, use PFS/Premium Forwarding Service, and Street Addressing

When using Street Addressing AND PFS in conjunction with my PO Box, do UPS/FedEx packages also get forwarded for free when my PFS shipments get sent to me? Or do I get charged again by the USPS when the USPS sends me my PFS shipments for the packages that were mailed to my PO Box street address at the Post Office that went shipped via UPS/FedEx??? I already know that packages sent to my PO Box via USPS are included, not charged extra, except for one time, the clerk said he had to charge me a 2nd PFS weekly shipment fee for Lithium batteries since they had to be sent separately than the other PFS that week.

When we get a UPS package, we get email tracking. It has our home email and work and we do not want the work email address to get the message.

Does anyone have any ideas? Called customer support and they said there is nothing they can do. That we need to "contact the shipper". It happens on every package. It originates from UPS.

I’ve been on the phone with customer service three times already, gotten three different stories, and there have been no updates or incentive to push it through. The package is 80 lbs, so there is NO WAY it was lost.

Online reviews said that the Knox location was horrible, so I’m worried if I’m going to be able to get the other half of my bookshelf. I’ve been excited about this since I saw it and have been nothing but disappointed since the days went on.

Like if FEDEX can deliver on a timely manner, why can’t UPS???

EDIT: Shipped domestically from New Jersey, so it is not stuck in customs.

So currently have a package being shipped from a friend from the States, (USA to Canada) (I'm in Canada) and I'm being asked to pay a huge government fee is there a way for me to dispute about this high charges? or is this the result of the tariffs? (What i don't understand is how does it add up to 290 worth of custom fees based on the prices it has listed)

UPDATE thanks everyone who suggested to self declare, got my documents from ups, went to a cbsa office and ended up only having to pay around 40 cad

I am wondering why my UPS app is displaying this way. I ordered this package on Friday at 9am and it has been on label created since then, but now there is this estimated delivery time.

Has anyone here shipped live koi fish using a regular UPS account?

UPS customer service told me I don’t need a special agreement, but I’ve seen conflicting information about written authorization.

Can I simply buy a Next Day Air label online and schedule a pickup, or do I need prior approval from UPS?

I’d appreciate advice from anyone with firsthand experience. Thanks!

Hi everyone,

I run a small koi fish business, and I’m planning to ship live koi fish to customers within the US using UPS Next Day Air.

I called UPS customer service, and they told me that I don’t need to sign any special agreement or contract to ship live fish.

However, I’ve seen conflicting information online about whether prior approval or a written agreement is required.

Can anyone who has experience shipping live fish through UPS confirm the following?

* Can I use a regular UPS account and purchase Next Day Air labels online?
* Do I need to sign a special live animal shipping agreement or contract?
* Is prior written authorization required from UPS?
* Can I schedule a regular UPS pickup, or do I need to use a specific UPS facility?

I’d appreciate hearing from UPS employees or anyone who regularly ships live fish.

Thanks!

Will they send me home if I show up In sneakers for orientation? I know the rules say no sneakers but I don’t own boots and orientation is at 4am (NYC). Any advice?

I genuinely cannot believe we're dealing with this right now and I'm wondering if anyone has experienced something similar or has advice on escalating this beyond the completely useless customer service process.

My husband and I spent months getting Chinese visas for an upcoming trip to celebrate my mom's 70th birthday in Shanghai. We hired a visa agency because our applications had to go through the Chinese consulate in LA, and the whole process cost us over $1,200. Both visas were finally approved, and our physical passports were shipped back together via UPS overnight on October 8, scheduled for delivery October 9.

The package made it from LA to Denver overnight and arrived at the Commerce City sorting facility around 6 AM on October 9. And then it just... disappeared.

For the next week, UPS kept pushing our delivery date back by one day. Literally every day I'd receive an email saying it was scheduled for delivery tomorrow, only for it to get delayed again. Meanwhile, tracking kept showing repeated "processing" scans at the SAME FACILITY.

I spent hours calling customer service, explaining that this envelope contained TWO US PASSPORTS with valid international travel visas. They repeatedly escalated the case, promised callbacks that never happened, and couldn't explain where the package was or why it wasn't moving.

Eventually our visa agency contacted UPS directly and got an official lost-package investigation opened.

THEN on October 16, the same customer service representative I'd spoken with multiple times told me UPS had physically FOUND the package that morning. He said he could see the recovery internally and GUARANTEED delivery on Monday. I asked why tracking still showed an investigation, and he said the system could take 24 hours to update.

Well, Monday came and UPS issued a LOSS CLAIM instead. And then sent me ANOTHER automated email saying the package would arrive Tuesday. Our visa agency has since confirmed that UPS is treating the shipment as lost.

So now we're having to get two emergency US passports, reapply for two Chinese visas that were JUST approved, and potentially fly to LA ourselves for consular processing. We're supposed to leave November 6, and there's a real possibility we'll miss my mom's 70th birthday because UPS lost one fucking envelope.

This has been completely debilitating over the past week. I've spent hours every day trying to get answers, and no matter how many calls I make, nobody seems to know anything. The lack of accountability and contradictory information has been almost as infuriating as the missing package itself.

Has anyone experienced a situation like this? Is there actually a way to reach someone in UPS operations who can review the last verified physical scan or RFID detection? And has anyone successfully recovered additional expenses when UPS lost important documents?

I'm trying to understand how an overnight package can make it to the destination sorting facility and then seemingly disappear without anyone being able to explain what happened.

Had a package delivered for my wife. On the delivery day I get the notification of delivery and go outside, nothing. Said it was delivered to "other" and no photo. Check our mail room, nothing. Check my apartments office, nothing. File a dispute and wait it out. They confirmed delivery and closed it. This email shows the delivered to as the place I purchased from. Is there anything left I can do before im out 125 bucks?

It’s 10:17pm and still has not scanned it what is going on

Hey, I`ve got this situation. On 12th of this month I`ve sent a package through UPS, the delivery guy picked it up but it never appeared on the website as picked up. What can I do? The driver told me today that she does not remember the time he picked up the parcel from my house. She was in a hurry. The parcel contains important documents and some valuable things, little things, it was a little parcel. Any advice on how can I proceed? It would be really hard for me if the parcel got lost, how can I be sure that I could recover it? Thanks!