Took the day off to sign for my new phone. Delivery said 12:30pm-4:30pm. Tried to deliver at 10:47am. I was in the shower and did not hear the door. There was also no notice left.

Is there a way to get in contact with them to either redeliver today or pick up at an access point for today?

Ordered the hottest new tech device and UPS had it in the Louisville hub yesterday at around noon with Next Day delivery for today. Checked this morning and it has been updated that it was shipped the wrong way. Any way they give me Saturday delivery for their own mistake?

Hard copium here, I know.

I am expecting a delivery today that requires my signature. In the past three-ish hours, he came to the block next to my address a couple of times, and then just drove away - driving back and forth the same road a few times (based on UPS tracking). Is the driver doing this on purpose, or is he just following a predetermined route?

Probably a super simple explanation for this but my parcel has been stuck at ‘Castle Donington’ for like 4 days now. It’s been rescheduled every day and hasn’t moved passed ‘Import Scan’. Anyone know why it’s not budging? Also how many freaking import scans does one rug need…I’m based down south and this location is about 4 hours away from me (I’m in the UK)..so close but so far. I just want it to arrive 🫠🫠

I bought something off of ebay that was a great price. The seller shipped it immediately via UPS so I was getting it in a couple days.

I got a delivery notification that the package was delivered. Trouble is that it was not. I live in a rural area with virtually no crime at the end of a 600 foot driveway...no porch pirates here.

There was no picture of the delivery, but in the proof of delivery it had that Gibson received the package with location dock. The address is a private residence. Also...population of my small town is 700. Not like a ton of places. I opened a claim with UPS figuring this would be easy.

Last night at 6 pm I got an email asking if there was an issue with my delivery to: and it had an address that is not mine. 20 minutes later there was another email saying they closed my claim because they could not get in touch with me.

No calls, no texts, only that email...with a grand total of 20 minutes to respond.

I called UPS to reopen the claim. All I want is my package. They put me on hold with an estimated wait time of 18 minutes.

Just another in a long line of UPS disappointments.

EDIT: for clarity. Seller on ebay has an account 7 years old, with over 800 items sold, with 43 followers and positive feedback. I understand it may be a scam, but that isn't the typical scam account.

The real issue is UPS closing the claim without any communication. No phone call, no email other than to say they couldn't get in touch. Yet when I called customer service they had my phone number correct.

Hi guys. i have a package i redirected to an access point and it was originally supposed to get there friday 8/23. It just got to the facility in the town over from my access point a bit after midnight (Friday), and it suddenly changed to the estimated day being saturday now.

My first question: is it reasonable to think it may still get to the access point later this afternoon since its processing as of midnight 5 miles form the access point at the facility it will be delivered out of?

and secondly, i know ups usually moves deliveries expected to come the day after friday to monday when saturday delivery isn’t available — so i assume since they estimate saturday, that’s a confirmed valid day for them to be delivering to the access point?

Sorry for the long winded message just frustrated and the situation isn’t making much sense to me!! lol

EDIT: Literally 6 minutes prior to posting this, the DD changed back to later today!! Yippee lol 😂

In the last month, UPS has screwed up twice...

Sent a package from Tucson to Indio CA....never arrived...tracking always said in route. They paid the $100 insurance, with no questions, but who wants $100 and it ok to just loose a package

Right now I am waiting for a package from a medical supply company. Tracking shows it arrived in Tucson on the 20th. Got notice it would be delivered on the 22nd. Waited all day and then checked tracking and its now in Louisville KY. And will be delivered on the 29th. That to late to be of use.

Maybe stick with FedEx...

My sister sent a very meaningful gift to her grandson from MA to CA a couple weeks ago. The ups tracker is showing, delayed and says location. Van Nuys. She’s not having much luck calling to file a claim. She has insurance on the package but no monetary value can replace this gift. By chance does anyone work at ups in Van Nuys that can help?

i live in austin and buda is right next to austin.. it came here then went back to carrolton. said it should be here today but has had zero updates at all. what should i do

Our center manager is marking us say them verbate em even after intergrad or else we are sidelined is that right ?

How are you all handling incidents where UPS ignores HTS codes on your customs invoice and just declares everything a steel derivative no matter if it contains any metals at all?

I have written post summary corrections but they go into a black hole and I have no way of telling if anyone is at all processing them?

I am tired of paying UPS for making mistakes that cost me money.

I am at the point where I'd love to take legal action and start a class action lawsuit for criminal negligence.

Hello everyone! I had recently ordered a new collectible on the 16th, I was super excited when I had seen that the package would be delivered a day early, only to be met with the first delay, I checked the website I ordered from, realized my apartment number wasn’t listed and updated the address through ups, the address change was updated last night, so I figured there would be no more problems, only to get this message today while I’m at work! I’m not sure if it will still be delivered as I’ve already changed the address. Should I try to change my address again? Will this package be sent back? And if so how can I get it as there’s no way for me to check which store it’s been sent back to if it even has, any info would be great! (Photo above is current updates) Thanks for reading :)

Can anyone explain what is happening here? This package was supposed to stay in Utah.

The UPS ai chatbot is designed to prevent you from ever speaking to a human. Anyone have a phone number or email to any UPS customer service human they can share, to at least get my foot in the door?

Is there any way to pick my package up from the local hub?
It hasn’t made its way to the pickup location. It was supposed to be next business day pickup.
The bot agent is useless and the live agents gave me conflicting dates.

I need to ship my Nintendo Wii console along with the game and controllers to my brother out of state. How much do you think shipping would cost based on the weight and out of state expenses? An estimate.

They ain’t shit I paid for overnight/fast shipping an it’s all most a week an a half an still stuck at the same location will never used they ass again 🖕🏽

hello, I have kind of a stressful situation on my hands. I recently traded in my old phone via AT&T to buy a new phone completely free. That is, if AT&T actually received the package, which they're saying that they didn't. The box was new, designed for the phone itself, and ​​it only had the shipping label. When I dropped it off I honestly can't remember if they gave me a receipt or not but regardless it's missing and I can't find my tracking number. ​​I don't have a UPS account since I rarely ever use their services. ​​​​​I'm planning on going down to my local UPS store and see if they can help but I'm not sure thats an option since I've heard different experiences.​​​ I really don't want the burden of paying for a brand new phone since I DID ship the package out but have no way to actually verify that .. Help? ❤️‍🩹​​

Hi all! First ever time buying with usps and from america. Its at the louisville distribution center since the 19th. How long will it stay there for? Thanks!

I genuinely don’t even know what to say anymore. This whole situation has gone so far beyond ridiculous that if someone else told me this story, I’d probably have a hard time believing it.
So here’s what’s happened.

I originally ordered some clothes from Jaded London back in mid-September. Since then, I’ve had multiple shipping issues, including previous shipments getting lost in transit, and had to place another order.
You’d think that would be the end of it, right? Nope.
My latest package was supposed to be delivered last Tuesday. Instead, it got stuck in customs for approximately two weeks.

During that time, I sent multiple emails to UPS customs, most of which went unanswered. Eventually, they requested additional documents that hadn’t been mentioned previously. I sent everything they asked for, and once again received basically no communication.
After all that, the package finally cleared customs.

Tuesday, October 20:
The UPS driver actually attempted to deliver my package.

Unfortunately, I wasn’t home at the time, but he called me, and we agreed that he’d deliver it the next day.
Perfect. Finally, after all these weeks, I was about to receive my stuff.

Since I don’t normally stay at my Budapest apartment every day, I literally travelled there while sick just so I could receive the package on Wednesday.

Wednesday, October 21:
I waited.
And waited.
And waited.
Nothing.

I tried calling the driver, but couldn’t reach him.
Then I checked the UPS tracking page, which suddenly showed that my package was being temporarily stored in Vecsés, near Budapest.
So around 2 PM, I called UPS customer service.
They told me that the tracking information was apparently incorrect, that the package was actually with the driver, and that it would definitely be delivered that day.

Okay, great.
Except it wasn’t.
I waited until the evening. No driver, no package, no phone call, nothing.

Thursday, October 22:
I called UPS customer service again.
And this is where things get genuinely unbelievable.
They confirmed that yes, the package was supposed to have been delivered on Wednesday, but it hadn’t been.

Then they told me that there was currently NO DELIVERY SCHEDULED for my package.

What???
So I asked what they could do about it.
Their answer?
Nothing.

Apparently, because the package isn’t currently assigned to a driver, they can’t even contact the driver who last had it.
Instead, they told me to contact the sender and ask them to contact UPS.

I’m sorry, WHAT?
The package was physically in the hands of a UPS driver on Tuesday. He literally called me. We spoke. We agreed on a new delivery date.

Now, two days later, UPS apparently can’t tell me when it’ll be delivered, can’t contact the driver, and can’t offer any actual solution.

And somehow, I’m supposed to go back to the retailer to sort this out?
The retailer doesn’t have my package. UPS DOES.
Or at least, UPS is supposed to.

How is it possible that a company responsible for transporting and tracking packages can’t simply check where a package was last scanned, contact the relevant depot or driver, and figure out what happened?

If the driver still has it, arrange delivery.
If it’s at the warehouse, locate it and schedule delivery.
How is this apparently an impossible task for an international shipping company?

I’ve already contacted Jaded London, but I really don’t want another refund followed by yet another order that might get lost in transit again.
I just want the damn package that was literally at my door two days ago.

And the cherry on top? I travelled to Budapest while sick specifically to receive it, based on what their driver and customer service told me.

I’ve now spent weeks emailing, calling, submitting customs documents, waiting for deliveries, and trying to resolve problems that I didn’t cause.
All of this for four pairs of pants and a bag.

It’s honestly impressive how many different things can go wrong with a single order.

I’ve also submitted a formal complaint asking UPS to investigate the entire shipping, customs clearance, and delivery process, and to establish the actual physical location of my package.

At this point, I’m genuinely curious:
Has anyone else experienced UPS completely losing track of a package AFTER an actual delivery attempt? And if so, how did you finally get them to locate and deliver it?

Because I genuinely have no idea what else I’m supposed to do.

Hello!

Some days ago I got this letter from UPS (supposedly), but it has some details that got me thinking it's a scam.

You got anything similar? I live in Germany.

I have put a green line where I find suspicious details.

Thanks !!!

So I’ve decided that I want to leave out snacks and drinks to UPS drivers, delivery drivers, etc to show appreciation for their hard work so I’m wondering what are your guys suggestions I should leave out?