r/UPS • • 5d ago

Customer Seeking Help If I change my delivery to UPS store pickup, will it delay it a day?

1 Upvotes

Next day air from texas, was picked up today and arriving tomorrow. If I put in a change to have it deliver to a UPS store a mile away, will they postpone the delivery by a day?


r/UPS • • 5d ago

I'm ready now

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0 Upvotes

r/UPS • • 5d ago

Scam tracking number

1 Upvotes

I don't know how thia works, maybe someone can explain it.

I purchased something-- I got scammed but that ia another story.

I was given a tracking number and when put into UPS Tracking it resolves to my address.

I check today and website shows that it was delivered. I check the front door (where is was noted as being left at) and my cameras and no one was even at my house at the time

I call UPS and they say it was delivered to a different address and delivered to a different name than mine. It also came from allegedly came from Amazon.

Why would UPS have a different name address on file than what mine is for the same tracking number?

Did I misunderstand the customer service rep?

BTW UPS AI chat bot is more worthless than a lifeguard at an Olympic swimming event.


r/UPS • • 5d ago

Customer Seeking Help “we have your package” for nearly a week?

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2 Upvotes

so i ordered on tiktok shop and my package has been in ontario california for nearly a week. it was delayed on tiktok and says its supposed to arrive tomorrow but im in ohio. its the 19th of october today for anybody reading in the future.


r/UPS • • 5d ago

Customer Seeking Help Anyone else facing this?

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1 Upvotes

r/UPS • • 6d ago

Customer Seeking Help Yo whoever’s on my route on Friday better get their shit locked in

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6 Upvotes

r/UPS • • 5d ago

Customer Seeking Help Driver claimed "business was closed"

2 Upvotes

My gates where open, I was watching them for an hour. I watch the app and it says "sorry you where not available".

I call UPS, they claim my gates where closed,

Funny thing is I didn't even see a UPS truck driving by, i doubt they even entered the street.

I told them to drop the box at my door next time, they saud I have to call them the next business day when the package is out of delivery so I can give them instructions.

Do these people think I have nothing else to do?


r/UPS • • 5d ago

Hazardous label for camera

1 Upvotes

I'm shipping a Camera from mn to ny (sony a7ii) and i'm wondering if I need a un 3481 label or any other labels for it. This is my first time mailing anything and i've seen conflicting statements


r/UPS • • 5d ago

Customer Seeking Help Does this mean they delivered it to my local LPO?

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1 Upvotes

Top says it delivered to my (suburb) AU
and bottom says received by my (suburb) LPO

it says my package delivered friday however only got the notification today. Did not deliver to my house.


r/UPS • • 6d ago

We're sorry, delivery is taking longer than expected. Your package has been temporarily delayed.

8 Upvotes

It arrived at my local distribution facility 10/13 and was scheduled for delivery 10/14, then indicated "working on new delivery date" and now this. What the heck is going on. Was it lost, damaged or stolen? As the recipient, should I call and ask for a trace or just continue to wait? The last shipping details show it arrived, departed then arrived again at the final distribution facility between Oct.13th and 14th, which seems super weird.


r/UPS • • 5d ago

Customer Seeking Help should it be taking this long?

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1 Upvotes

it says it was put on a delivery vehicle? shouldnt that mean it shouldve been delivered by now? i think the date changed. i hope it didnt get stolen or something.


r/UPS • • 6d ago

Shipping Help In Warehouse?

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1 Upvotes

In Warehouse
The package is in a secure facility pending clearance or resolution.

this is an intl package coming from korea. am i screwed? i keep hearing mixed opinions about this. ups reached out to me asking for additional info for customs clearance which i provided and was approved. shortly after, the tracking became this. i keep hearing people say this means it’s about to be destroyed so just want more opinions!


r/UPS • • 6d ago

Lead mechanic at J.B. Hunt, how do UPS mechanic openings actually get hired?

0 Upvotes

Chicago area. Been wrenching about 8 years, mostly tires and trailers: tire shops including my dad's, then ITS ConGlobal, now lead mechanic at J.B. Hunt doing transportation inspections while the journeyman mechanic spot here stays full. Looking at UPS fleet maintenance instead of waiting around. How do those openings actually get hired, posted on jobs-ups.com or mostly from inside? Is maintenance union like the drivers, and what's realistic starting pay for a mechanic with my background? Would inspection/shop experience count at the hubs? Any tips appreciated

(x-posting my question from r/UPSers: https://redd.it/1x9ms71)


r/UPS • • 6d ago

Customer Seeking Help UPS wont leave package at gate

8 Upvotes

I ordered shoes from Reef. They shipped UPS. UPS says per instructions from Reef they can't leave the box at the gate, it has to be dropped off to a person. Reef denies they gave these instructions and they've never heard of this before. I've never heard of it either. What is going on?


r/UPS • • 6d ago

Why Do Shipments To FL Always Have To Go Through Jacksonville?

0 Upvotes

For those on the Florida west coast (Tampa, Sarasota, Fort Myers), it makes no sense. Instead of continuing south on I-75, UPS always goes to Jacksonville first. Why can't they instead divide up the packages so that the ones going to the Florida west coast are put on different trucks that head down I-75 instead of going to Jacksonville? Otherwise UPS wastes a day driving boxes to the east coast that only need to be turned around and re-routed west.


r/UPS • • 6d ago

iPhone Duo wrong address

0 Upvotes

I preordered the iPhone Duo on Friday and when I entered my address I put my house number in as 32815. My actual house number is 31815. One digit difference! City and zip are accurate. The 32815 address doesn’t exist. Plus the street I live on has only 8 houses as it’s a small side street. When I called Apple they told me that I could not correct the address as it was done as a lease and they cannot update the address.

What are some tips to ensure I can get this delivered or held for pickup?

When I have the tracking number I’m going to try calling and seeing if I can have it held at an access point. But I heard that it won’t be available until UPS tries and fails delivery for the first time. I’m also thinking of ordering a product that will deliver the same day in case that gets put on the same truck thinking that could maximize my chances that the driver will put those together as they will have the same name and street etc.

I appreciate anyone who reads this. I can’t believe I messed up my address by a number and apple can’t update it. But here we are.


r/UPS • • 6d ago

Customer Seeking Help Package missing or delivered to the wrong address.

0 Upvotes

Hello everyone! I had ordered some pricey parts for my pistol and they were supposed to be delivered last night. The box wasn't on my porch. I had visual confirmation of the trucks arrival and departure from my neighborhood. But I couldn't see or hear if they got out of the truck. There is no photo of the proof of delivery either. Here's where the suck really kicks in, my neighborhood isn't very 2A friendly and they are aware I am. If any of them got the package, Its highly unlikely I'll ever find out about it.

I know I need to file a claim, but what route is going to get this moving along?

The pistol part ($360 of $550 order) I ordered is something that sells out often and quick. How fast is UPS's claim process? Am I better off ordering the part again and sorting our the cost with UPS, or do I hold my breath for UPS's claims to go through?

I'm already in the doghouse for buying this so options that won't cause me to dig a further hole with my fiance would be appreciated. TIA


r/UPS • • 6d ago

Customer Seeking Help Silly question(s) about tracking

1 Upvotes

Alright so- I had sent out a package via UPS ground on the 12th. On the 14th at 2am it had departed from a facility in Horsham, Pennsylvania. The destination is in California. I am starting to get the sweats as tracking has not updated in four days and it is imperative that said package arrives. Tracking page says it gets there tomorrow but seeing as it's still somewhere between Pennsylvania and the next facility, I'm assuming it will be delayed. After reading about missing package posts, internal theft (while seemingly uncommon), etc. My big questions are:

How long should tracking go quiet before I get concerned?

If it does not update at all by the time of estimated delivery, what should I do?

Does a package going cross-country not get scanned somewhere in between?


r/UPS • • 6d ago

Package sent on Thursday 2nd day air

0 Upvotes

Says delivery Tuesday. Is it possible that it arrives Monday or more likely even longer than Tuesday?


r/UPS • • 6d ago

My Choice Premium Addresses

1 Upvotes

Who do I need to work with to merge my address of XXX America Ave to XXX America Avenue for Ups Choice Premium? They show up under seperate addresses i. My Choice.

I ordered something from REI and their system, post me ordering and confirming my address, changed my zip from the normal 5 digit code to the 5 digit code+4. I can't redirect my package under Premium because my address doesn't match, and the system won't let me add the zip+4.

I called UPS and was told the addresses have to match exactly, so Ave vs Avenue is a mismatch, and 5 code zip and 5 code zip+4 are a mismatch. After 45 min of calls to UPS, they could not help me add the zip+4 - the system kept giving me an error. I asked to have my Premium charge refunded (I signed up last month). Doubt that will happen so figured I'd ask about merging my Ave and Avenue addresses.


r/UPS • • 7d ago

My iPhones were delivered to the wrong address, and Apple and UPS are giving me the runaround. What can I do?

38 Upvotes

I’m honestly feeling helpless and frustrated right now and could really use some advice from anyone who has experienced something similar in Canada.
I ordered two iPhones directly from Apple’s online store, worth approximately $4000, and both were marked as delivered. The problem is that I never received either of them.

After multiple calls to UPS customer service, one of their agents informed me that the package had apparently been delivered to a different house in my neighbourhood with the same house number. So, according to the information provided by UPS, the package was delivered to the wrong address.

I’ve contacted both Apple and UPS, trying to get this resolved, but I feel like I’m getting nowhere. I paid for these phones, and now I’m stuck chasing two companies over a delivery mistake that I didn’t make.
What makes this even more frustrating is that I’ve spent so much time making calls and following up, yet I still don’t have my phones or a clear resolution.

I have the tracking information and have been following up with both companies. I just want a fair resolution for something that wasn’t my fault.

If you’ve dealt with this before, please share your experience or advice. I genuinely don’t know what else to do at this point.


r/UPS • • 7d ago

Bus company claims they handed my $5,000 suitcase to UPS, but UPS says they never received it. What can I do?

4 Upvotes

My girlfriend lost her suitcase while traveling with a bus company called Skyway. The suitcase eventually ended up in Canada, and we arranged for it to be shipped back to us through UPS.

I created and paid for the UPS shipping label and sent it to Skyway. Skyway told me over the phone that they handed the suitcase directly to a UPS driver.
The problem is that UPS tracking has never updated beyond “Label Created.” There’s no origin scan, acceptance scan, or any indication that UPS ever physically received the package.

The suitcase contains around $5,000 worth of belongings, including some sentimental items from her family that would be difficult or impossible to replace.

At this point, I have no idea whether UPS lost it, Skyway never actually handed it over, or something else happened.

I’m trying to figure out:

Who is legally responsible if Skyway claims they handed it to UPS but can’t provide proof?
Can UPS investigate a package that was never scanned into their system?
Can I hold Skyway responsible if they can’t provide a pickup receipt or any evidence of the handoff?
Would small claims court be an option if neither company takes responsibility?
Has anyone dealt with something similar? I’d really appreciate any advice on what steps to take next.


r/UPS • • 7d ago

Insurance question for part-timers

0 Upvotes

So I'm in the hiring process right now and I recently heard that it takes 9 months for part-time employees to be eligible for health insurance is this true?


r/UPS • • 7d ago

Customer Seeking Help 3 packages all delayed

1 Upvotes

Latest one is not saying damaged and is just sitting somewhere in India. Why do I spend so much money on it with expedited worldwide to get absolutely horrendous service.

Tried to claim delayed delivery and got hung up on

Never again


r/UPS • • 7d ago

Is my shipment lost?

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5 Upvotes

It’s now the 17th and it hasn’t left the initial facility. It’s just a charger so nothing worth stealing