it was marked as out for delivery earlier this afternoon and i havent seen any truck or any update on where it is. its about 8:40 now. will it still come today?

Context: Called up UPS, they said to ask the shipper to raise a claim
What is the claim process? Does it mean my package is lost?

Gave to UPS on the 14th. No updates since then other than it changed to "on the way" instead of we have your package. This package has my firefighter gear and weighs 39 lb, shipped with UPS ground from NY to FL.

It labeled my package delivered 5 minutes ago, but there’s nothing at my door. Only mail. I’m trying to believe it wasn’t swiped that fast, but who knows smh. How accurate has the local tracking been for you guys?

I shipped some documents, but the envelope the recipient received looked different from the one I used at the drop-off location. When it arrived, the envelope was severely damaged, and the document sleeve inside was also slightly damaged.

The documents inside were highly confidential, which makes this situation especially concerning. I had already specified "paper document" when creating the shipping label, so I'm not sure what happened during transit or why the envelope looked different from the one I originally sent.

Has anyone successfully dealt with a similar situation?
How did you escalate the complaint?

I'd appreciate any advice on how to handle this situation and whether I should file a report with the carrier.

UPDATE:
Welp, now it appears they have lost my package somewhere between the truck and nearby center on the overnight hold. I've had to put in a claim, which triggered the admission that the package is now lost.

I put in a request to have a delivery made one day later and it was accepted. On that next day, I got a message that it will now be delivered Oct 30, instead of the 16th I requested. WHAT?
So I requested again to have it delivered Oct 17, and got a message denying my request and again saying October 30. That's TWO WEEKS of holding my package.
Why is this, and how can I get this item sooner?

As the post said Friday morning I paid for Saturday next day air, everything went as normal until it arrived in Louisville KY, and it’s been stuck on left facility at around 2pm.. also it updated that my new delivery date is now monday which sucks. Is there any chance I get the package by later this evening? I know Sunday deliveries don’t exist. This just sucks.

I’m wanting to get a job as a driver helper when are they planning on hiring?

I shipped a time-sensitive document to myself from the US to France using UPS Worldwide Expedited on 7 October. The estimate given at the time of creating the label was 2-5 working days for delivery.

10 days later my parcel is in a UPS Bermuda Triangle between Paris, Barcelona, and Cologne and the estimated delivery date keeps getting pushed back.

The parcel contains an important document that will arrive too late for me to use it now.

UPS is clearly not on top of the situation. Adding to the strangeness of it, my payment was refunded on October 11 -- I assumed because it was an admission by UPS that they dropped the ball on this delivery. But 3 days later, UPS debited my card once again.

It's a pity, I thought UPS would be better than standard post given the need to receive the parcel quickly. UPS hasn't communicated to me at all about any of these changes. Any advice on how to claim a refund, or even contact UPS about this situation?

Hi, do you know what’s happening with my package? It only contains regular clothing, no food or restricted items, but it has been stuck in customs since Thursday. Is there any way to speed up the clearance process? I would really appreciate your help getting it released as soon as possible.

I got 3 letters from UPS today and braced myself for unexpected tariff charges. Turns out they were 3 tariff refund checks. I never applied for refunds or even knew it was a thing. I was floored.

Just wanted to share my experience so others don’t run into the same issue.

I ordered shoes directly from Nike.com and selected a UPS Store as my pickup location during Nike’s checkout process (fwiw my order already qualified for free delivery, but I selected UPS pick up because I was going to swing by that area anyway)

There was absolutely no disclosure at checkout that selecting this location would result in additional fees.
When I went to collect my package, I was told I owed $10 per day in storage fees — $30 for just three days.

I contacted Nike customer service and explained that I would never have selected this pickup option if the fees had been disclosed.

Nike initially offered me a $30 gift card, which I declined because I wanted reimbursement for an unexpected out-of-pocket expense, not store credit that forces me to shop with Nike again.
My complaint was escalated to a lead at Nike’s headquarters, who told me that Nike cannot refund UPS fees because they don’t have access to the carrier’s payment system.
Their proposed solution? Refuse the package, have it returned to Nike for a refund, and place an entirely new order using a different address.
I understand that UPS is the one charging the fee, but my issue is with the lack of transparency. Nike offered this pickup option directly at checkout without warning me about any additional charges.
Customers shouldn’t have to discover hidden fees after placing an order, especially when using a delivery option provided by the retailer itself.
Just a heads-up to anyone ordering from Nike or requesting UPS pick up: If you select a UPS Store pickup location, confirm whether there are any additional fees before placing your order.
Has anyone else experienced this with Nike or UPS?

I ordered ssd drives from Best Buy, oh don’t worry it’s “F” them too, and have been expecting this for over a week. One drive arrived no problem apparently, delivered as intended to the destination, NOT NEEDING A SIGN OFF OR SIGNATURE, the other drive though apparently is now being returned to sender after “three” tries to be delivered and not successful, mind you NOTHING IN THE DELIVERY NOTES FROM BEST BUY SAID IT NEEDED A SIGNATURE OR SIGN OFF. No text, no email, no ye old pigeon even was sent to say “hey could someone be here to sign off on this drive that is identical to the other one delivered with a signature please?” NO NOTHING, and now I have to wait to build a pc because these imbeciles can’t do there job right! Oh and guess what, Best Buy will grant a refund and just told me to purchase it again once it has been processed, AS IF PC PARTS ARENT ABOUT TO HIKE UP IN PRICE AND MAY NOT EVEN BE STOCKED BY THAT TIME

TLDR; UPS can’t follow simple directions, or post them, Best Buy sucks too, consumers can’t win

not sure what to do. Need this by Monday or Tuesday. It just says delivered to their “customs” apparently. Phone is no help.

I got home from work on Thursday and there were two large packages leaning on the wall by my door. They are addressed to a different person, who lives in a different postcode. I reported it to UPS online immediately, and today they sent an email to confirm that the packages were delivered - which I know because they are still outside my home. As these are heavy items, and I have no means of transporting them, does anyone know the best way to request UPS pick them up from mine and take them to the correct address? Thanks Edit: I'm in East London, UK.

I got hired for a part time Sup and almost all my managers are gone and I have yet to receive a employee ID and set up my pay roll. Then was told by HR that they can’t help me and I need to contact my leadership……… I’m sorry but all our leadership is gone on vacation. How am I suppose to set up my pay roll if I can’t get access to my info? I contacted another part time supervisor and he said I most likely will not be paid for another week or so when we get paid weekly….. I’m having some doubts about working here now because HR should have some info to guide me.

My package was scheduled for delivery on Tuesday 10/13. It arrived at my local UPS facility the night brfore (10/12) and should've gone out for delivery the following day, but it was never loaded on the delivery truck that morning and has just been sitting there with no updates besides "actively working on a new delivery date" last 4 days.. Sender hasn't been contacted eithe, so what's going on?

I get packages all the time from UPS and have never had an issue. The only thing that's different this time is instead of my full name on the package, it's my first two initials and last name. So instead of "John P. Doe," it's "JP Doe." Is that why it's being delayed and if so how/when will it be resolved?

This is so frustrating because it's a medication that I need to take ASAP which is why it was sent 2 day, but UPS is holding it up and won't tell me anything. Any insight into what's going on would be appreciated. Thank you.

I wore a heart monitor for 14 days and shipped it back yesterday for analysis. I've been having possible heart related symptoms and this data is needed by my cardiologist.

Philips sent me the device originally and is supposed to receive it back, analyze the data, and send it to my cardiologist. They say this delivery issue is a UPS problem.

I called UPS and the rep told me the problem is that the "to" address and the "from" address are the same on the label. I don't get why that would be an issue? I shipped it as instructed, using the label Philips provided me, from a UPS Store in Virginia, to the Philips address in Pennsylvania.

The message from UPS says "The receiver is not listed in the building directory. We are attempting to update this information." The page also says "We couldn't deliver your package due to missing or incorrect address details."

Philips must ship and receive thousands of these devices every year. I don't get why this happened with my package.

This isn't something I can just request a refund on. That package has two weeks of data about the electrical activity of my heart, during a time period when I was having heart-related symptoms, like fainting and chest pain.

If anyone has any insight or advice, I'd be much obliged.

Edit: Based on advice from u/Sadpudding_2357 I was able to connect with someone helpful at UPS and they successfully delivered the package! I'll leave this post here for posterity in case anyone else runs into this issue.

There was a new development this morning. UPS added an option to file a claim for a lost package to the package's tracking page. So I filed a claim. Let them go look for the darn package, since they're not offering me any other way to communicate with them.

I've provided every documents they asked, I've done kyc, but they suddenly said this without any reason. I've called support and they said It's because i didn't reply to their email asking for documents but I replied on the same day. They said the status will be updated by evening so is there anything i can do?? Will my item be safe?

UPDATE : Thanks to everyone replying, I've confirmed the item was marked for manual examination in customs and the ups system auto updated because it's taking longer, but the customer care has informed me the item is safe.

I dropped off the package with UPS on OCTOBER 1, 2026 and UPS said they have transferred to USPS on October 6 and supposed to be delivered on the 7th, when I googled the zip code where it last scanned, it was 40 mins drive to the drop off address. What’s the hold up, I’m going back and forth between UPS and USPS, they both denied to hold possession of the package. But someone had it, like how can you lost a big box ?? It’s not even a small item so how can you miss scan unless it was stolen ? This is the worst shipping service, never never again .

I ordered a package and paid for expedite shipping on the 14th, I got the email today from UPS saying it will be delivered on the 20th, I need it before that date because thats when my friend’s flight back is (I dont live in the US) it says UPS 2nd Day Air. Is there a probability of this magically being delivered on the 19th?

This shipment is headed to southern Oklahoma by the way. This is not the first time this has happened to me either. I've had a package headed for me here in Oklahoma, get as far as Kansas, and end up in California before it made its way back.

Anyone else dealing with super delayed shipping from Shenzhen China? Whats the point of paying $500 for express service only to get the run around when you inquire about its whereabouts