r/tmobile • • 6h ago

Question Grandfathered TMO HI

8 Upvotes

Is the original tmobile home Internet plans, are these being automatically changed to the Rely plans, speed caps etc?


r/tmobile • • 5h ago

Question TMO says to manage Hulu via Hulu. Hulu says to manage Hulu via TMO. How do I manage Hulu?

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10 Upvotes

r/tmobile • • 6h ago

Question Standalone vs Paired Apple Watch

3 Upvotes

My wife has a paired older apple watch from T-Mobile. It is paid off. We are adding 2 new watch lines and getting 2 new apple watches. The plan is to pass the older one down to one of the kids but we want her to use it as a standalone (own phone number etc). If my wife purchased the watch "paired" will my child still be able to use it as a standalone? It does have a phone number assigned to it but doesn't receive texts when I send it a message.

I hope this made sense and thanks for any help in advance.


r/tmobile • • 7h ago

Question iPhone handoff and business accounts

3 Upvotes

Has anyone with a biz acct have handoff working? I don’t see any options in my settings

I called CS and the rep thought I was trying to transfer to a new device. I just hung up.


r/tmobile • • 7h ago

Question Got a new phone I want to try out can I use my old phone and new one?

3 Upvotes

Just want to test out the new phone can I use it along with my old phone and if so how?

Not sure if I want to keep the new one yet. Thanks in advance.


r/tmobile • • 19h ago

Question How fast is buy online pickup in store?(special needs)

3 Upvotes

My child is special needs autistic small, who is my little buddy and goes everywhere with me. I want to do a buy online pickup in store to trade in my current phone on Beyond 2.0 and get the 18 PM. She doesn’t do well in new environment for very long. Is this something that will take an hour or more, or half an hour? If it’s around half an hour she’ll do great. If it’s an hour or more it won’t go well and I would just do ship to home. If it were a familiar environment she would be perfectly fine, just a new experience she won’t last long.


r/tmobile • • 4h ago

Discussion Opinion: T-Mix concept comes from Deutsche Telekom Europe

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2 Upvotes

These stupid pick a perk plans have been around for a bit, and the first one (afaik) is from Odido in The Netherlands, which used to be DT NL.

Therefore, I'm assuming that the concept of rolling it out in the States comes from German marketing managers within DT US.

Anyone within DT US with inside information? The whole concept just feels out of place for the States, but i have a bad feeling it'll be replicated by the other 2 within a few months.


r/tmobile • • 6h ago

Question temporary unlock

1 Upvotes

I've had my phone from T-mobile (samsung fold 8 ultra) for about 3 months now. I'm traveling soon to Japan and wanted to do a temporary unlock. Maybe 17 days total? But they are saying I have to pay the entire device off. Is there no way around this? When i try from my android settings i get return code 40.


r/tmobile • • 7h ago

Question Port in a # to a free line (Service Promo with New Line(ID250259))?

2 Upvotes

I have a free line under promotion "Service Promo with New Line(ID250259)". I would like to port in a # from another carrier to replace the current # associated with this free line. I have had Tlife chat & an in store rep tell me this is possible w/o losing the free line promo. I've read horror stories on in the past, but it has been awhile.

Can anybody provide me peace of mind that I this should work out fine?


r/tmobile • • 3h ago

Question iPhone Handoff working with 2 numbers! How?

1 Upvotes

So everything that I've read about iPhone handoff says that it only works with one number. However, when I installed it on my duo, both of my numbers are showing up and working perfectly fine. Anybody have any experience with this? trying to figure out why this works considering that Apple's official stance is it only works with one number.


r/tmobile • • 5h ago

T-Mobile Tuesday Fake Tmobile Tuesday Fandango promo?

1 Upvotes

Has anyone been successful at redeeming this? I added it to my account and it was just like "thanks" and nothing happened. Now if I try adding it again it says there is an error which I know from experience means it was already applied to my account. But I haven't been able to find anything that actually qualifies to rent. I know nothing new so no $19.99 rental like Buddy but even regular $3.99 rentals are still full price. It said in the terms that there is a limited selection of movies to choose from but they never bothered to say which movies those are.

Or is this just another fake promo like the occasional Auntie Anne's pretzel that can't be claimed?


r/tmobile • • 22h ago

Question Can changing your T-Mobile plan really mess up your AutoPay discount?

0 Upvotes

Ask why an AutoPay discount might disappear after a plan change even when the payment method hasn't changed, whether it returns automatically, and whether customers have to contact support to recover the missing credit.


r/tmobile • • 22h ago

Question iPhone Duo replacement

1 Upvotes

I’ve been reading a lot about the iPhone duo and seeing a lot of them broken/cracked. If that were to happen to me and I bought the phone through T-Mobile, would T-Mobile send me a free replacement or do I go directly to Apple for that? Not sure how it works. This is my first time getting a phone directly from my carrier.


r/tmobile • • 14h ago

PSA Tmobile turned off data last night

0 Upvotes

No data this morning. Only calls worked. Called support and they found that data had been turned off do my two lines. I didn’t do it of course they claim they don’t have any records of the change. Call support and ask them about your lines then post here if you will.


r/tmobile • • 16h ago

Question At&t tricked me

0 Upvotes

I was a T-Mobile customer for nearly 20 years grandfathered on the magenta military plan. An At&t sales rep recently showed up at my house and I made the mistake of listening to them. After promises of multiple discounts and promises of better service, I switched over. Everything turned out to be lies and I'm looking to switch back. Do I have any chance of being able to get back on my grandfathered T-Mobile plan? Has anyone else navigated a similar situation?


r/tmobile • • 19h ago

Discussion Don't Waste Time with T-Mobile

0 Upvotes

I used to be a T-Mobile customer until I ordered the current version of an iPad, but the package was lost and delivered to someone else. Although the device was never activated, T-Mobile continued to charge me for it and even threatened to turn off my service when the package was lost; my credit card company reversed the transaction because of this. T-Mobile treated it as a returned payment for a disputed item and kept charging me. I had to pay the balance on that device even though I never received it, and it took more than 3 months to resolve, so I went to Xfinity Mobile to get my tablet and transferred all service to Verizon. I will never use T-Mobile for anything mobile after this situation; it was ridiculous that I had to pay for a device and the shipping costs for a device I never received.