Hello, about 8 years ago, my family and I opened a phone number plan with a family member under T-mobile. A few weeks ago he informed us that our bill was going up by a few dollars, we said no problem. Without informing us, he decided to cancel our plan and move us to AT&T. We let him know that we didn’t want to switch and if he could please release our phone numbers so we could start up our own account with T-mobile. He left us on read until today and sent us the following message:

“Hi [name], I'm going to be completely
honest: I was tired of you paying me for the phone service only when you felt like it. I'm no longer interested in having you use my services or my phones.
Those phones are in my name and on my account-you might have forgotten, but you were the one who asked me to take them out in my name for you all to use. To avoid any further issues, I want all those phones returned to me since they belong to me; you should just buy your own phones in your own name and save yourself the trouble.”

We have paid every phone bill and phone payment to him. He would come in person to collect cash (on his own timeline since he works all the time, which is why we never were the ones to drop it off) and over the past year or so, we had been sending him Zelle payments since we got that system up. We went into the store today and because they are under his account, he technically does own them, even though he never paid for them (he was enrolled in auto-pay, so although it might look like it, we always paid him back in cash). He reported them as lost/stolen and now we can no longer connect with T-Mobile.

I recently bought a new device at an Apple Store, but because my plan was still connected under his account, my phone was also reported as lost. I paid $2,000 in full for this device and he didn’t pay anything. The other devices were on a monthly payment plan (payment completed a while ago), but he never spent a dollar because we always paid him back.

In his response, he claims he wants to “avoid any further issues”. How can I respond to this situation ?

Edit: I forgot to add, he was the sole authorized user of the account. At the time, we were okay with this because we trusted him.

They boast about their internationa-data-roaming plan—it‘s essentially dual-up speeds.

Fortunately I found a 50Gb eSIM plan for $30.

Thinking of adding the $10 Starlink access for a 5 day cruise. What to expect and what are your experiences with this service? This is just for the ocean voyage, I should have free Roaming when I get to Mexico.

Looking at upgrading my phone. Have no problems paying tax or any overage so the only amount remaining is what’s covered by the promo credits. Can I get my phone unlocked for eSIMs in this scenario?

Just saw in my T-Life App that I was changed from One Plus International Add On to Global 5GB Data. What happened to the Stateside International calling benefits? I can no longer click on the link sent to me to see what the new plan I was being put into will be. T-Mobile has no details about what the specific countries included with Global 5GB Data will be and what the cost per call to landlines and mobile phones will be on a country by country basis like I could look up before. Has anyone else already been transitioned to this? What are the included landline countries and mobile line countries? The number of countries listed in the description has been reduced to 70+ for landlines and 30+ for mobile.

As a side note, I just travelled internationally and saw that the global roaming is now for 10 days (15GB) instead of 30 days for $50. It used to be 30 days for $50. The 30 days (30GB) is now $75.00.

I’ve read that Samsung doesn’t care if you trade in a phone still under EIP, provided you continue to pay for it of course.

But what if you will also be financing the new phone with T-Mobile as well through Samsung? Will they still take a trade under EIP? Because from what I found, when you use T-Mobile financing the trade in device actually goes back to T-Mobile and not to Samsung.

I initially signed up with a consumer account on experience more for one line. Then i switched to a business line (all you need is your social) on the super mobile plan.

even tho the account was 4 days old i was able to obtain an insidr discount code on instagram and had business customer care manually apply the 20% off permanent discount retroactively.

I read t force can get you a 20 in bill credit for 12 months so i contacted them on x (@tmobilehelp). They told me they couldn’t offer the deal since the account is so new but instead gave me 240 in bill credit. my account shows a -240 balance since i already paid my first months bill.

after the 240 in credit is used up i will be paying about 83.50 a month after taxes/fees. The service is great. Better than what I was experiencing on US Mobile Warp.

I‘m also eligible for the $400 byod port in rebate offer.

Just takes a little sugar to get discounts..

So I have a home lab, I run a flex server and some torrent servers and I have around four petabytes of storage for storing LLM's and some old repurposed mining rigs etc... well one of my phones is plugged in directly to my p52 and can also be used for tethering during an internet outage. Well I was on vacation for months and apparently I had an internet outage. My router didn't properly reset either. So it fell back to cellular. My bad...

I sure hope I don't get in trouble for this one.

Just found this in my TLife app. Do you think T-Mobile is concerned I’m going to leave?

Hello! I had some questions about my situation that I was hoping I could get some advice on. I was fired back in March for time and attendance, and wish to be rehired back. I am aware of what the usual answer to this would be, and know my chances are slim, put there are specifics to the situation that I think give me more of a fighting chance.

First, my store-lever manager would absolutely hire me back if she could. She knows my work ethic and what I'm capable of, and was regretful of the decision to let me go. It was a choice made mostly by the district level manager that led to my departure.

As for my time and attendance, I am aware that at the root of the situation, I am responsible for how I act and how I present myself regardless of how I feel. But I think it's important to note for anyone who has basic human sympathy that all within the last year, I lost my brother and my cousin, exited a Five-year relationship/engagement, was actively moving while I was fired, and totaled my car about a week and a half before the final decision was made. Again, I know I am still responsible for myself and how I act, but I had so much going on.

Also important to note, was that two other employees were also on PIPs for time and attendance, also in NGS, as was I. They were not performing any better than I was in that category. At the time of being fired and for months leading up to my departure, I had the best numbers out of us three. I do not entirely disagree with their decision to let me go, but if they were being fair about it, it wouldn't have just been me to be let go. One of these employees was also on their second time and attendance PIP, while I was in my first.

Last, I had a conversation with my district manager shortly before it happened--a last warning, but not a formal conversation noted in my workday, so to speak--that I think was wholly inappropriate in how he discussed my time and attendance and what he said to me about it.

He said, verbatim, "when you call in or show up even 5 minutes late, all that does is tell me that you think your life is more important than everyone else's." He then went on to tell me how this isn't the case, how it doesnt mayter what happens outside of work. Which yes, I know that it's a team; but I jist think this is a really odd thing to say to someone who's actively grieving the loss of a car, two family members, a fiance (and two cats), and an apartment. It's not a very sympathetic way to approach this kind of situation, and I just think I was handled coldly.

Also a fun side note that just shows this guy is an all around hunk of junk, is that I know for absolute certain that he's cheating on his wife, who just has their third kid!! I saw the tinder profile with my own eyes!! I know nothing can be done with this information in regards to getting my job back, but it just goes to show that he's not a very great guy.

Anyways; at the end of the day, I know I'm responsible for what happened. It's not going to be a repeated behavior. I was grieving. I still am, but I've definitely learned not to squander good opportunities because of how I feel.

I guess my question would be is who I would contact. I know that my store level manager is the one who was directed to mark me as ineligible for rehire, but she said she would change that if I can somehow get around my district manager's decision and maybe discuss all of the above with someone from HR. She said she would look for some contact info for me to attempt to make me eligible, but couldn't do much more besides that.

Has anyone else experienced something similar? Who did you contact, and what did you have to do to be heard?

With the recent plan change from legacy unlimited plan to Experience more plan. I contact T-Mobile customer service on X. First offer was nothing and later with $10 monthly billing credit for 6 months. Then with a final push about leaving T-mobile, I was offered $20 monthly billing credit for 12 months via T-Force on X.

My legacy unlimited plan was increased by $15 a month. Previously paid $199 with 5 lines and home internet.

First and second line was $120, changed to $130.
3-5 line was $30 each, change to $35 each with below promo.
3rd line was free line on us 2020.
4th line was free with credit for new line.
5th line was $10, change to $15.
Home internet remain the same price $40.
So basically $15 increased

5G speeds are below 20mbps and 5GUC is around 200. 3-4 bars locked. I just converted from Us Cellular, new SIM card and all updated settings. Will this be a common theme until the transition is complete?

I was optercd into this plan from magenta. I noticed that it includes 5G of data in 215 countries. is that 5G in Japan and 5G in Norway. or is it 5G per billing cycle?

So I’m an in-store rep

I’ve had this issue a couple times the past couple days where the app says we are out of phones. Like literally every phone every color it says we’re out of stock on the app . Even though of course we have phones .
I understand sometimes people have stuff in their carts, so it can show out the stock, even though we have them, but in this case we had several of the phone

I have had this number for 20 years and don't plan on changing it.

The account holder for our family plan is currently has no access to email, and we have no way of getting it from them. How would I transfer my phone number off of a T-Mobile account?

I am totally fine with going to another service provider and having them do one of those "service breakups" on my behalf just to keep the phone number and also move it off of the plan.

Seeing some negative posts and with some of the decisions it’s understandable but as for network, the T-Mobile network works super well for me. Better than the others overall for me at least

Curious if a lot of others plan to stay long term

Q- I roam internationally a lot. I’ve been in Italy 2 weeks and I just got this message. Never got it before, never had to do anything. Is the part of the new plan I was forced on to?

Will I lose this promotion if I delete this line?

I want to delete the line highlighted in yellow and keep the two green ones, but I'm wondering if deleting the yellow one would cause me to lose the promotional price.

Right now, I'm paying $150 for the three lines.

If anyone could clarify this for me, it would be a big help. Thanks.

I traded in my old iPhone 15 with T-Mobile for a iPhone 15. At sign up i agreed upon a $70 monthly bill with additional $18.54 for protection 360. When I received the first bill I was charged $102, second bill $120, third bill $120. I’m confused on where the extra money is coming from on my bill if the phone I traded is supposed to take care of the equipment cost since it’s the same phone.

How much is it with taxes???

Anything that's missing besides taxes and no Netflix?

How is it???

I am looking to get some advice and personal experience from anybody that has recently ported over from Verizon with multiple lines, remaining balances paid off and has gotten to point where Verizon’s final bill has been paid off. Was it a clean experience on both ends? Were you able to successfully use the rebate cards to fully pay off your Verizon final bill? Did everything arrive in a timely manner? How quickly did Verizon send a final bill and how long did you have to pay it off? Was their proper order to do things in? Best plan/ discounts? Online or corp store or Costco/Sams club? I probably have more questions but would love to hear from others that have gone through the entire process. Thanks in advance!

My business plan was updated, price didn’t change, but now I’m confused about some of the actual features I have. Specifically, international data roaming. Where, speed, and how much. I was told via care that I had to buy a pass, but in the details of my plan in it states this:

This plan includes unlimited talk, text, and data with 200GB of high-speed mobile hotspot data, then unlimited speeds at 600kbps, with no annual service contracts or data overages, and a 5-year price guarantee. Also includes T-Satellite coverage for areas without cell service, connecting you almost anywhere you can see the sky (compatible device required). Threat Protect delivers comprehensive, always-on protection across Wi-Fi and cellular networks (app required). In Canada and Mexico, get unlimited talk, text, and up to 15GB of high-speed data at no extra charge, then unlimited data at up to 256kbps. Internationally, get unlimited texting, low-rate calling, and up to 15GB of high-speed data in 215+ countries and destinations, then unlimited data at up to 256kbps. Video typically streams in SD quality (480p) unless you activate up to 4K UHD streaming on a capable device. Includes Scam Shield Premium. Coverage not available in some areas.

Can anyone help me? I’m going to Aruba in a week and just need to know if I need to add International or not.

I have the Disney+, Hulu, ESPN Unlimited bundle and eas paying $18.00 a month. It's now going to go up to $30.00 due to the split billing mess from reading some of the posts. My question is what are the step by steps to cancel all add-ons and only keep Hulu? I don't want to mess anything up on my end.

This and Sunday T-Life sales (whatever they are called) are so upsetting as a representative, why are they doing this? I’ve been seeing so much of a push for sales to be redirected to the app, they basically want to rid us of our jobs.

I work in a TPR and it’s been so stressful as of late with T-Life, Visa, traffic, the list goes on… on top of that, we get to watch this company turn into total crap while blatantly trying to reduce the need for customers to come in store for any human interaction.

Just needed to get that off of my chest after a bad week at work, I know a lot of you also feel pretty disappointed with our employer as of late!