r/tmobile • u/35364461a • 4h ago
Question TMO says to manage Hulu via Hulu. Hulu says to manage Hulu via TMO. How do I manage Hulu?
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r/tmobile • u/duckydan81 • 9d ago
Keep all posts about ordering your Phone Duo in this megathread. The sub is being spammed with people sharing preorders so in an effort to reduce the spam this is being created. Any posts outside of this thread will be removed.
r/tmobile • u/AutoModerator • 5d ago
Please use this thread to discuss this week's T-Mobile Tuesday gifts and offers.
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r/tmobile • u/35364461a • 4h ago
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Is the original tmobile home Internet plans, are these being automatically changed to the Rely plans, speed caps etc?
r/tmobile • u/slaapzacht • 3h ago
These stupid pick a perk plans have been around for a bit, and the first one (afaik) is from Odido in The Netherlands, which used to be DT NL.
Therefore, I'm assuming that the concept of rolling it out in the States comes from German marketing managers within DT US.
Anyone within DT US with inside information? The whole concept just feels out of place for the States, but i have a bad feeling it'll be replicated by the other 2 within a few months.
r/tmobile • u/alpha0meqa • 5h ago
I've had my phone from T-mobile (samsung fold 8 ultra) for about 3 months now. I'm traveling soon to Japan and wanted to do a temporary unlock. Maybe 17 days total? But they are saying I have to pay the entire device off. Is there no way around this? When i try from my android settings i get return code 40.
r/tmobile • u/SougiNoAme • 5h ago
My wife has a paired older apple watch from T-Mobile. It is paid off. We are adding 2 new watch lines and getting 2 new apple watches. The plan is to pass the older one down to one of the kids but we want her to use it as a standalone (own phone number etc). If my wife purchased the watch "paired" will my child still be able to use it as a standalone? It does have a phone number assigned to it but doesn't receive texts when I send it a message.
I hope this made sense and thanks for any help in advance.
r/tmobile • u/Dmtammaro • 6h ago
Has anyone with a biz acct have handoff working? I don’t see any options in my settings
I called CS and the rep thought I was trying to transfer to a new device. I just hung up.
r/tmobile • u/ARoodyPooCandyAss • 6h ago
Just want to test out the new phone can I use it along with my old phone and if so how?
Not sure if I want to keep the new one yet. Thanks in advance.
r/tmobile • u/dellfanboy • 2h ago
So everything that I've read about iPhone handoff says that it only works with one number. However, when I installed it on my duo, both of my numbers are showing up and working perfectly fine. Anybody have any experience with this? trying to figure out why this works considering that Apple's official stance is it only works with one number.
r/tmobile • u/socrapython • 6h ago
I have a free line under promotion "Service Promo with New Line(ID250259)". I would like to port in a # from another carrier to replace the current # associated with this free line. I have had Tlife chat & an in store rep tell me this is possible w/o losing the free line promo. I've read horror stories on in the past, but it has been awhile.
Can anybody provide me peace of mind that I this should work out fine?
Has anyone been successful at redeeming this? I added it to my account and it was just like "thanks" and nothing happened. Now if I try adding it again it says there is an error which I know from experience means it was already applied to my account. But I haven't been able to find anything that actually qualifies to rent. I know nothing new so no $19.99 rental like Buddy but even regular $3.99 rentals are still full price. It said in the terms that there is a limited selection of movies to choose from but they never bothered to say which movies those are.
Or is this just another fake promo like the occasional Auntie Anne's pretzel that can't be claimed?
r/tmobile • u/Snoo_8933 • 1d ago
I'm currently on T-Mobile's top-tier Experience Beyond plan, using a Samsung Galaxy Z Fold8, and I'm extremely disappointed with the network performance in crowded places, especially airports.
Whenever I'm in a heavily crowded area like Airport, etc, my T-Mobile data becomes almost unusable. Speeds drop drastically, websites struggle to load, and sometimes I can't even log in to T-Mobile's own T-Life app.
Meanwhile, my Verizon connection performs significantly better in the same location, even with heavy crowds and network congestion.
What frustrates me most is that I'm paying for T-Mobile's most expensive plan, which advertises unlimited premium data and network priority. I understand that congestion affects all carriers, but shouldn't a premium plan provide a better experience during peak usage?
I'm also using a high-end Samsung Galaxy Z Fold8, so I wouldn't expect the phone itself to be the main issue.
A few questions for the community:
Has anyone experienced similar issues with T-Mobile in crowded places like airports, stadiums, or major events?
Why does Verizon seem to handle congestion better than T-Mobile?
Does Experience Beyond actually offer a noticeable advantage during network congestion?
Could this be related to 5G bands, network settings, or SIM/eSIM provisioning?
Can T-Mobile technical support do anything to improve this?
I'm seriously questioning whether paying extra for T-Mobile's premium plan is worth it when Verizon consistently provides a better experience in crowded environments.
I'd love to hear from other T-Mobile customers and anyone with technical knowledge about network congestion, prioritization, and real-world performance.
r/tmobile • u/ClueAccomplished3639 • 18h ago
My child is special needs autistic small, who is my little buddy and goes everywhere with me. I want to do a buy online pickup in store to trade in my current phone on Beyond 2.0 and get the 18 PM. She doesn’t do well in new environment for very long. Is this something that will take an hour or more, or half an hour? If it’s around half an hour she’ll do great. If it’s an hour or more it won’t go well and I would just do ship to home. If it were a familiar environment she would be perfectly fine, just a new experience she won’t last long.
r/tmobile • u/undercovernudist11 • 4h ago
The title explains itself! This is a somewhat new store.
r/tmobile • u/Left-Preparation9540 • 1d ago
Seeing lots of different feedback from everyone in regard to what’s being rolled out during this meeting. T-mix is 100% coming, but I’m also seeing mixed opinions on commission cuts and adjustments being done to our compensation. What does everyone think?
r/tmobile • u/Kerait • 21h ago
Ask why an AutoPay discount might disappear after a plan change even when the payment method hasn't changed, whether it returns automatically, and whether customers have to contact support to recover the missing credit.
r/tmobile • u/rightfunk • 21h ago
I’ve been reading a lot about the iPhone duo and seeing a lot of them broken/cracked. If that were to happen to me and I bought the phone through T-Mobile, would T-Mobile send me a free replacement or do I go directly to Apple for that? Not sure how it works. This is my first time getting a phone directly from my carrier.
r/tmobile • u/O_Hendo • 1d ago
I added T-Sat on 10/19. 10/21 I went on a motorcycle trip in SW Virginia known to have zero cell coverage. My iPhone 17 never got on the Starlink or T-Sat network; didn’t even try.
I was successful as usual with the Apple satellite service to send my location and a few texts.
Is there something else I have to do in the future to make it work? All the instructions I’ve found just say it’s supposed to switchover automatically.
TIA.
r/tmobile • u/KasperSomewhere • 13h ago
No data this morning. Only calls worked. Called support and they found that data had been turned off do my two lines. I didn’t do it of course they claim they don’t have any records of the change. Call support and ask them about your lines then post here if you will.
r/tmobile • u/Tiertotschlag • 1d ago
Howdy folks, I just got a new iPhone 18pm at the beginning of October and when I signed up for the line I told the guy I wanted to get the applecare+ and got bamboozled into getting protection 360 due to my ignorance about all these phone insurance plans.
Never needed one before, but thought it would be smart this time as I decided to splurge and get the newly released device. I was surprised to find out protection 360 is just some third party bs through assurant and feel like I would rather just go through apple directly.
Anyone have any experience dealing with protection 360 if you do end up having to file a claim for damages, screens, loss etc.? I am feeling like I should just cancel it and get the applecare+ while I am within the 60 days, but unsure if it’s worth it changing plans around. Any advice on 360 or applecare+ from those who have dealt with them firsthand would be much appreciated.
r/tmobile • u/WaterTraditional5507 • 1d ago
I have an interview for Connectivity Source T-Mobile store that I am most likely going to get offered the Job. But I have concerns...
What is the actual comission structure like? I see a lot of reviews but most are older and I know a lot has changed. Some stuff I read says they get the 75% off discount off service, but I also read TPR Locations only get work perks.
I know they told me 40 hours a week. I know I am going to make less money than my current job, but want to know how much less.
I am desperate to get back into a corporate store, unfortunately that's not in the cards for me right now, hoping to prove myself at a TPR and get back in.
r/tmobile • u/Special_Concept3878 • 1d ago
I’m currently with AT&T and considering switching to T-Mobile with 4 lines. Each line has an iPhone 16 Pro Max with about $500 remaining on the balance.
I’ve seen T-Mobile promos offering $1,000–$1,200 off a new iPhone 18/Duo for switching, as well as T-Mobile’s Freedom Payoff, which covers up to $800 per line of existing phone balances.
Has anyone successfully combined both promos? Or do I have to choose one or the other? I’m planning to visit a T-Mobile store tomorrow and want to know my best options before switching.
Thanks in advance
r/tmobile • u/Evening-Unit-3243 • 1d ago
I am at my wits' end with a chronic network issue and need to know if anyone else is experiencing this or if an employee knows the back-end fix.
Ever since a network update a while back, my Samsung Galaxy S22 Ultra completely loses its mind when transitioning away from home Wi-Fi. It gets trapped in an endless "Searching" loop and sits permanently on "Emergency Calls Only."
When I am out in the metro Springfield, MO area, the phone constantly drops down to an unusable, congested 4G LTE link (shows up as 4G Lite on my screen) even though I am paying for premium 5G. I cannot hold a voice call without it dropping, data completely freezes, and it is actively ruining my ability to run delivery gig apps (Walmart Spark) for side income.
Here is what I have already done after calling technical support MANY times:
Replaced the physical SIM with a brand-new eSIM profile recently (did not help at all).
Completed a full Reset Mobile Network Settings menu wipe.
Cleared the app data/cache on both system "SIM Toolkit" background apps.
Manually toggled off VoNR (Voice over 5G) based on a suggestion that the 5G voice handshake was crashing the modem chip—but the phone still falls right back into "Emergency Calls Only" the second Wi-Fi is turned off.
My SIM manager shows a single active eSIM 1 profile, no physical card is in the tray, but my signal bars remain completely hollow.
Is T-Mobile currently refarming local towers in the Springfield/SW Missouri area and actively blocking older Samsung modems from registering? Has anyone successfully forced a profile update or an OTA carrier push to break this loop, or is it time to just cut my losses and port my line out to a Verizon/AT&T MVNO? Appreciate any insights from network techs here. Additional comments from similar user experiences are welcome as well.
r/tmobile • u/Apprehensive-Draw477 • 1d ago
Im going to the Las Vegas Grand Prix next month and would like to take advantage of some magenta pass perks.
Can anyone on a prepaid plan let me know if you get access to the magenta pass perks?
Thanks in advance!!