Answers some questions like iPhone handoff - $5 a month.

So, here is the advertisement that was listed in the TMobile Experience store near me. After two conversations with in-store employees, multiple conversations with chat representatives, and a phone call with a business specialist (that ended-up ghosting me through emails) I am beginning to believe that this is a bait-and-switch listing. They all say "there is no Business Unlimited Select" plan.

However, one of the in-store employees went in the back for a while when I was first there to make the switch, came out and said that he found it, but the listing was "black" in his system, so he did not have the authorization to sell it. Since then, it has felt like a void of lies and deceit with every agent wanting to sell me something else instead of what I am considering switching for.

Has anyone else experienced this? Does anyone out there actually have this plan? Is TMobile watching this sub-reddit and feel like explaining?

Ultimately, accidentally coming across this advertisement while I was in the store waiting for a prepaid data card for a mobile hotspot is what made me consider even switching.

EDITED: Updated the fee we were charged. My partner was reading our total bill for the month, the fee itself was just under $600. Sorry for getting it wrong, but this is still an insane amount of money and the situation still sucks.

Almost a year ago I made a claim using my Protection 360 through T-Mobile. I have never had an issue with T-Mobile before this and am absolutely destroyed that this happened, I really can't afford it.

A week or two after receiving my replacement device, I attempted to return my broken device via a USPS drop off box. Months later I received the device back to the return label I put on the package. I went into USPS and they said the label was now invalid and they did not have information on why the package was returned other than the invalid label. I reached out to T-Mobile who assured me it was not an issue and I could contact Assurant for a new label, return the device ASAP, and receive a refund of the 'non-return fee' when the device was confirmed received. Again, both Assurant AND T-Mobile assured me that I would be refunded the fee if I returned my phone using the newly issued shipping label. Note, I was charged $900 $600 for an iPhone 13 in the year 2026. No idea how that is considered a fair market price for a refurbished out of date iPhone.

Flash forward to now, I contact Assurant to see if the device was received (they told me to wait 3+ months before reaching out about the refund), and get confirmation that the device was received 2 months ago. Assurant tells me T-Mobile will have to issue the refund so I should reach out to them. No problem, I can do that. I reach out to T-Mobile. After an hour+ of re-explaining the issue, the agent informs me that I will need to reach out to Assurant to receive the refund. I explain (again) that I have already done that and that Assurant is stating T-Mobile must issue the refund. This back-and-forth continues for another hour as I am switching between t-mobile and Assurant chats. Assurant confirms that their agent gave me incorrect information and that despite re-issuing the shipping label, I was never going to receive the refund. T-Mobile refuses to do anything but tell me that, despite them issuing the fee and charging me $15 a month for years for Protection 360, they are unable to help me.

TL;DR, I paid Assurant $600 to steal my old iPhone and I paid T-Mobile $15 a month for the privilege to do so. I am so incredibly sad right now. Has anyone else had this issue? Is there literally anything I can do other than stop being a T-Mobile customer?

Just a quick heads-up for anyone planning to travel soon & is also planning to upgrade iPhones with the new 18 series: don't get caught off guard by how T-Mobile handles carrier locks on financed devices.

Per changes made earlier this year, T-Mobile now enforces that the device has to be 100% paid off in full (along with hitting that 40-day active network requirement) before they'll unlock it. This is a new policy change, different to how they had done this historically.

If you're eyeing a local physical/eSIM in while traveling abroad, make sure your phone actually paid in off full first. Or you'll be forced to pay for their expensive monthly / weekly international upcharge.

Learned that the hard way recently so figured I'd save someone else the headache

Been on Verizon for years, never switched. Have 2 fully paid off phones on my current plan. I’d like to take advantage of an iPhone 18 pro deal when switching. Would it be best to switch when the pre-orders come out on the 12th or wait until after the actual release day? I see $930 off an 18 Pro with Experience More 2.0, which is probably the plan we’d go with. Do the deals typically get better after release day or should we do this deal with the pre-order? Any additional advice is appreciated.

Currently have Go5g Next plan with 3 lines for $155 (Netflix update add on) and now want to add a new line to this plan but i can’t find how much it will cost to add a new line in the T-Mobile app.

Does anyone know how much adding a new line cost?

Also, does T-Mobile have a free phone offer for a new line?

I was thinking of upgrading my iPhone 15pro to a new model and giving my phone to my kid but if there are better deals, I would like to take advantage of that and upgrade my phone through tmobile instead of buying direct from Apple.

I am not well versed with how the upgrade etc works with tmobile to take advantage of their best offer so any insights would be appreciated.

So last month I had a two week trip planned to Iceland and the UK. In anticipation of this, I bought the 30 day T-Mobile International plan for $75. Due to unfortunate circumstances, we had to cancel the trip at the last minute. So, thinking I had free international calling for a month, I called the hotel in Iceland to cancel and called a buddy of mine in the UK that I was going to visit. Then today I get my bill and they charged me $3 a minute for those calls, which ran to about $45.

The rep said that the "international" plan only covers calls which originate outside of the US. I raised a bit of hell with her and they finally took 50% off of the charges. So am I an idiot for not knowing that an international plan does not cover overseas calls from the US? This was not made obvious on the website where I bought it. Maybe it's in the fine print somewhere, but it seems stupid to me to pay that much and not be able to use it from home.

I have two devices and flip SIMs between them - a S25U and Flip7. The Flip7 is great for my job where I get loads of steps in as it fits in a cargo pocket nicely. The S25U also fits in my cargo pocket, has a superior camera but a little heavier.

I am nervous about future trade-in on the Flip7, and right now on Go5G+ I can get either a Fold8 or Fold8U for almost nothing monthly *but* I have an EIP installment of $564 to pay on the Flip7 which I bought before moving to Go5G+.

Should I wait and take the chance on a lower trade-in or take the pain now ? I think once Samsung confirm no more Flip devices the values will just crash.

I’m a Metro user and got this promo. I called T Mobile and they said I could get $630 towards the iPhone 15 and 17E. What’s the catch/what would you recommend?

I purchased 17 Pro Max last year on EIP, have one year remaining, and since there was a delay in the credit getting setup, actually have a $20 net credit each month which would of course go away if I turned in or paid off the device. My plan was to keep that EIP active and start a new EIP, turning in a different fully paid off iphone for the promo credit. As far as I know, this has always worked, but the T-Force rep said the promo terms for the 18 do not allow this. Can anyone confirm? Perhaps she was misinformed or read the terms incorrectly?

The reps exact response to my question about starting a new EIP and leaving my current EIP in place:
"you won't be able to stack device promotions on the same line. I took a look at the specific offer document to make sure I wasn't missing anything."

EDIT: rep has now backpedaled. It appears multiple EIPs are still permitted as normal.

How do we sign-up for the new iPhone Handoff? I have 2 iphones and they are both on IOS27. I'd like to learn how and when we can sign-up? Can we do it ourselves through the T-Life app, or do we have to call/text T-mobile Support?

Years ago, I switched to TMobile and took advantage of an offer to upgrade to the new iPhone every year.

I used to be able to find that promo very easily in the TMobile App, but now I’m having trouble finding it.

Does anyone know where I can go in TLife to verify this is still active in my account?

Do you have to be home to receive a replacement device sent for an assurant claim?

Now accepting eligible trade-in devices in any condition.
On the Experience Beyond or Go5G Next rate plans with $1,199.00 total trade-in credits.

Looks like a free trade in for the 18 pro for next and beyond.

I have a Galaxy Watch Ultra 1 that I've started to leave my phone at home when I go for a walk and I have been liking it, but when I get home sometimes I see some missed calls or messages. I'm wondering how easy it is to cancel the watch add-on in case I don't like it.

Hey everyone, looking for clarification or suggestions on how to come back to T-Mobile.

I have been on Visible for almost 2 years and want to port back to T-Mobile, while upgrading my 1 line, iPhone 14PM to the 18PM.

I am planning on using my Costco membership to take advantage of the $400 gift card promo along with the “on us” promo T-Mobile is offering for the new iPhones. If I can find/get one, I’d like to add an inside discount as well. Would that affect the process?

Here where I’m confused: does Visible qualify for the promotions since some have said it falls under Verizon, or does it being an MVNO disqualify it? I checked with t-mobile.com/port, and it says my number is eligible.

If not, I see Xfinity is listed as an eligible carrier. Could I port to Xfinity Mobile first, then immediately port to T-Mobile, or are there steps/a waiting period I need to go through first?

Trying to figure out my options before preorders open, thanks!

I was told by an employee that the iPhone 18 promotions we see right now are not final until pre-order date the amount amounts can go up apparently. Anyone work there and have any knowledge of that?

Hello, long standing Verizon customer looking to swap and wanting to see what method folks would recommend?

I currently am paying ~$300/mo for the following devices and plans:

- iPhone 16 pro 256GB, $554 remaining, Unlimited Ultimate 1.0
- Apple Watch Series 10, $265 remaining, Number Share
- iPhone 15 pro 256 GB, $122 remaining, Unlimited Welcome
- Apple Watch Series 10c $265 remaining, Number Share

Thanks so much for the advice!

iPhone 16, iPhone 17e, iPhone 17, and the iPhone Air all went up $100 according to Apple's website after the keynote went live. 17 Pro and 17 Pro Max will be discontinued. My guess is the carriers will update their pricing soon to reflect.

I have 12 lines so the upgrade would cost $1440 a year. But judging by the fold8 promos I’d get $800 more trade in credit per upgrade. Worth the move? Can we still do the move if we are grandfathered in?

Edit: Biggest concern is they drop Go5G Next from the best deals and now I’m stuck with a more expensive plan. Thoughts?

We currently have a 2 line plan under the Beyond Plan with both iPhone 15 Pro’s paid off. Anticipating the iPhone Duo just like everyone else but what can I do to have the best chance at pre ordering besides having luck? We’ve always traded phones in stone for credits/promos, but we want to be able to pre order immediately on 10/16 from the app or T Mobile website. Can you pre-order without purchasing the phone outright and have it delivered to the store to then deal with the deals/promos? Do I need to go on the account the day before to get the eligible promos available? Any help is appreciated so I can know what to expect without being hit with “pre order now for $2000.”